PartsFE Reviews 239

TrustScore 4 out of 5

4.1

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Rated 4 out of 5 stars

Parts arrived with minimal drama, (FedEx screwed up again).Cost and shipping time was reasonable. I cant tell if the board works, I haven't had time to install it yet. I probably would have given 5 s... See more

Company replied

Rated 5 out of 5 stars

I needed some parts for an ice maker. The oem parts had been updated and were available on PartsFE. The wiring was going to be different and had me a bit concerned. The PartsFe replacement parts came... See more

Company replied

Rated 5 out of 5 stars

Found the part I needed at a good price 5 months ago and I installed without issue, it’s been working 24/7 without any issues.

Company replied

Rated 1 out of 5 stars

The part showed up curled into a U shape. When I contacted them with pictures of the box with no damage, but a picture of the U shaped tube. All they said was that I needed to contact the shippin... See more

Company replied

Company details

  1. Kitchen Supply Store
  2. Appliance Parts Supplier

Written by the company

A Destination for all Restaurant Equipment Parts, Food service parts with Best prices, Same day shipping & Excellent customer support.


Contact info

4.1

Great

TrustScore 4 out of 5

239 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

The quality was good and your delivery…

The quality was good and your delivery was also very quick
I would like to be able to speak to someone
But it seems you only want people to use the website
I need a lot of various sizes of what I just purchased
Can you give me a list of what sizes you stock ?
Now I’m looking for 51/2” version of the same ones you sent.
The one bad thing is you didn’t provide they replacment screws to hold the grate in place
Please have some one call me
908672 5948
Thank You,
John Matonis

1 July 2022
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Reply from PartsFE

Thanks for your wonderful words!

Rated 5 out of 5 stars

Bought a part for my imperial oven

Bought a part for my imperial oven
It was an after market but fit perfect
I got it overnight and I paid ONE THIRD of what the local distributor charged. I highly recommend these guys!
Bravo and thank you

1 July 2022
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Reply from PartsFE

Thank you and looking forward for more orders!

Rated 5 out of 5 stars

Thanks your service it came fast and…

Thanks your service it came fast and better strong metal quality than I expected I will order more I hope you can carry a stove grates that are universal 8 inches on bottom diameter thanks God bless you all there

2 June 2022
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Reply from PartsFE

Thanks for your detailed review!

Rated 1 out of 5 stars

No parts. No money. Terrible service

Parts weren’t delivered. Paid for 2nd day air and never got it. Talked to someone about it and said they would investigate but never heard back. Now I get no response. Needed the parts or would have had to close my restaurant on a Friday night. Ended up driving an hour to Pittsburgh. So this crap company ended up costing me.

1 June 2022
Rated 1 out of 5 stars

I still have not received the parts I…

I still have not received the parts I ordered. It was a set or burners for my blodgett oven. I only received the right burner. No one has answered my emails and I have no word when the remaining burner will arrive or even if it will arrive.

Update: I still have not received the burner that I paid for. The only contact has been an email asking for pictures of the package when I received it. I did not take pictures as there was no a evidence of damage. This, I have told them, twice! Still no resolution. It was an expensive set of burners. They have stolen my money and refused to make it right. I am NOT a satisfied customer

Purchase from this company at your own risk

1 June 2022
Rated 5 out of 5 stars

pleasure to do business

pleasure to do business, website easy to navigate order parts and they were delivered fast.

12 May 2022
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Reply from PartsFE

Thank you for sharing your experience, we are happy to serve you.

Rated 3 out of 5 stars

The parts were reasonably priced but…

The parts were reasonably priced but when I only got one of the two heating elements I ordered and paid 2nd day delivery fee didn’t receive the second for a week and didn’t get reimbursed the rush fee I was left pretty disappointed.

10 May 2022
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Reply from PartsFE

Apologies for the inconvenience, Our team has already processed the refund. feel free to reach us still you have any issues.

Rated 5 out of 5 stars

Fast turn around

Fast turn around, immediate call back and very happy with the part!!

9 May 2022
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Reply from PartsFE

We are happy to serve you, Thanks for shopping with us.

Rated 5 out of 5 stars

Thank you for your service

Thank you for your service. You saved us many $$$$.

5 May 2022
PartsFE logo

Reply from PartsFE

Thanks a ton. appreciate your time to share your valuable feedback, looking forward for more orders.

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