Partsengine Reviews 168

I recently purchased from PartsEngine.ca, and I couldn't be happier with my experience! Their website was easy to navigate, with a great selection of products at competitive prices. My order was processed quickly, and I was impressed with the fast shipping—my package arrived even earlier than expected!

Customer service was also top-notch; they were responsive and helpful when I had a question about my order. The product itself was exactly as described and fit perfectly. Overall, a smooth and hassle-free shopping experience.

I highly recommend PartsEngine.ca to anyone looking for quality auto parts and accessories. I’ll definitely be shopping here again!

I bought my tires here and it was cheap and good quality and shipped very fast

Got my winter wheels and tires within a week, well packaged with everything needed including the sensors, took my son 40 minutes to swap them out inside the garage..

Quick and very professional response.

I called because I had a couple of questions. The person was quick to answer my questions

Easy website to navigate. Check vehicle fitment should have a "not now" feature. Sometimes I just want to buy it for no particular vehicle.

Options, Discounts, free shipping, and availability!

Easy website to navigate

ordered a set of Black Rhino wheels with mount and balance service. Delivery was fast. No issue with sensors and fitment. Recommended. will buy again.

Website is friendly and easy to use. Like the fitment kit option when buying the rims!

If this review will stop just one person from ordering from Parts Engine it was worth the time it took to write.
Do not deal with this site! Do not be tricked by their low price and promise of stock.
You will get only 2 things. Poor communication and no product delivery. I was one of the lucky ones that got my money back after they claimed a “glitch/error” in their system and could not fulfill the order at the purchase price. Other review writers were not so lucky. It was comical that they offered me a one time coupon code for a future purchase!
Do yourself a favour and shop around, don’t be tempted to take a chance as you will only end up writing your own negative review.

NEVER USE THIS COMPANY. Ever. They sold us brand new faulty rims and when we notified them of the danger they put our family in and the major error, they denied any wrongdoing and essentially said “too bad, go away.” Whatever you do, STAY AWAY from this fraudulent company. Take your money somewhere safe. Don’t make the same mistake as us. This is a very dodgy operation.

They take your money, promise free shipping anywhere in Canada but then add "surcharges", don't communicate, sell that they don't have, refuse to refund.
Credit card company says they are scammers.

Ordered a bedstep on dec 21st and the order said there were 2 in stock and order was processed. Jan 13 called and they said they would check with the warehouse. Called Jan 21 and they said there were none in stock and they had no idea when they would get them from the USA. Terrible service. I cancelled the order. I sent 2 emails for follow up and I never heard back

Surprisingly good five star experience from supportive services and smooth delivery. As a first time buyer, I never expect such good customer support and smooth transactions at a very good price. They are professional and willing to help. Will continue to purchase for sure.

I ordered two wheels last October that were listed as "in stock". I then received an email on November 5th stating that my "Special order" had been placed with the manufacturer and that they would update me when the order passed their warehouse. It has now been 11 weeks since the initial "special order" email with no update and my emails to customer support have had no reply. Looks like I will have to work with Visa to get my money back as there is no communication with the company and no indication that anything is being sent.

Terrible experience, will never order from here again.

Terrible customer service - do not answer the phone (and phone options do not go anywhere), do not respond to emails, refund for non-shipped item not processed, alleged website "live-chat" not functional...

Free ground shipping not the case, terrible customer wait/return call system designed to enrage you, refund took 9 days and was “adjusted”/reduced by $85.00,i emailed them and 4 hours later the $85.00 refunded(greasy business) The reviews you see on the web are very accurate and assimilate my experience with them. Do your homework before purchasing using Parts Engine as i will never use them again.

Used to have great support but now they are too busy to care. Their support cuts you off after waiting 20 minutes on the phone just to speak to a human. I put in 2 support tickets and got zero response. They lowered the price $50 after my purchase and even though I didn't receive the item 3 weeks after the order won't honour their price match guarantee.
Stay clear of this company