Parts City Australia Reviews 144

TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

GR8 QUICK SERVICE SECURE PACKAGING NO DAMAGE TO MY TWIN AWSOME POWERFULL THERMO FANS VY SERIES 2 WAGON GOT ME OUT OF HEATING PROBLEMS I READ SOME OF THE NEGATIVES QUITE SUPRISED GUYS .IT MITE HELP TO... See more

Company replied

Rated 5 out of 5 stars

Clear guidelines. Quick communication. Even after Shop and Auspost conspired to send me the incorrect tracking number - the owner of the site texted me with the image of the tracking details.... See more

Company replied

Rated 1 out of 5 stars

Absolute disgusting quotes for transport. This rubbish establishment is profiting on postage. I got quoted $300.00 + a create for a door. COME ON! I get many deliveries from QLD This place is a RIP O... See more

Company replied

Rated 5 out of 5 stars

This was the first time we have used Parts City Australia to supply our company aftermarket parts. We were pleasantly surprised firstly of the quality of the part and secondly the time of delivery wh... See more

Company replied

Company details

  1. Auto Parts Store
  2. Auto Accessories Wholesaler
  3. Auto Body Parts Supplier
  4. Car Accessories Store
  5. Racing Car Parts Store

Written by the company

Parts City Australia always offers low prices in car parts. We have 30000+ products you can buy your quality car parts from Parts city Australia. Aftermarket and genuine parts car parts & accessories #partscityau #partscityaustralia


Contact info

3.8

Great

TrustScore 4 out of 5

144 reviews

5-star
4-star
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1-star

Replied to 66% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Arrived today

Arrived today. Very nice dealing with you thank you

31 October 2025
Parts City Australia logo

Reply from Parts City Australia

Thanks For Your Review. We Hope again you come back our Parts City Australia Store.

Rated 1 out of 5 stars

Still not received

Still not received. Tracking says not picked up.. what a joke

9 October 2025
Parts City Australia logo

Reply from Parts City Australia

Sorry For That. If possible share ur problem on Phone call or Inbox Us On Facebook Page.
https://www.facebook.com/Partscityaustralia

Rated 2 out of 5 stars

Ordered 10 days ago

Ordered 10 days ago. Expected sooner after spending $30 on express shipping

10 September 2025
Parts City Australia logo

Reply from Parts City Australia

Sorry For That. If possible share ur problem on Phone call or Inbox Us On Facebook Page.
https://www.facebook.com/Partscityaustralia

Rated 5 out of 5 stars

On time

On time, as described and fantastic comms.

5 September 2025
Parts City Australia logo

Reply from Parts City Australia

Thanks For Your Review. We Hope again you come back our Parts City Australia Store.

Rated 5 out of 5 stars

Guys were great to talk to and very…

Guys were great to talk to and very knowledgeable. Delivery was way faster than expected. Will diffently purchase from again.

4 August 2025
Parts City Australia logo

Reply from Parts City Australia

Thanks For Your Review. We Hope again you come back our Parts City Australia Store.

Rated 5 out of 5 stars

Pleasant experience

This was the first time we have used Parts City Australia to supply our company aftermarket parts.
We were pleasantly surprised firstly of the quality of the part and secondly the time of delivery which was excellent. We will be using Parts City again when the need arises and would recommend them to all those looking for quality parts and great service.

28 July 2025
Parts City Australia logo

Reply from Parts City Australia

Thanks For Your Review. We Hope again you come back our Parts City Australia Store.

Rated 5 out of 5 stars

Excellent, accessible customer service help

it was fast and I chose the wrong part and CS superstar was quickly able to remedy, checking the part and using phone tech to ensure I could easily pay for the difference in the order.

30 June 2025
Parts City Australia logo

Reply from Parts City Australia

Thanks For Your Review. We Hope again you come back our Parts City Australia Store.

Rated 5 out of 5 stars

Very quick to arrive

Very quick to arrive, part was exactly as description.

17 June 2025
Parts City Australia logo

Reply from Parts City Australia

Thanks For Your Review. We Hope again you come back our Parts City Australia Store.

Rated 5 out of 5 stars

My starter motor was delivered fast

My starter motor was delivered fast , could get staff on the phone when tracking number won't work. Overall good experience

17 June 2025
Parts City Australia logo

Reply from Parts City Australia

Thanks For Your Review. We Hope again you come back our Parts City Australia Store.

Rated 5 out of 5 stars

Fast communications and delivery.

Clear guidelines. Quick communication.

Even after Shop and Auspost conspired to send me the incorrect tracking number - the owner of the site texted me with the image of the tracking details.

Set my mind at ease.

As for the light manufacturer making a decision to change the LED plug attachment on what is an identical tail light. Hmmm. Cue me needing to de trim the back of the car to install the new light! :)

28 May 2025
Parts City Australia logo

Reply from Parts City Australia

Thanks For Your Review. We Hope again you come back our Parts City Australia Store.

Rated 1 out of 5 stars

It's been over 3 weeks and still don't…

It's been over 3 weeks and still don't have my order

9 May 2025
Parts City Australia logo

Reply from Parts City Australia

Sorry For That. If possible share ur problem on Phone call or Inbox Us On Facebook Page.
https://www.facebook.com/Partscityaustralia

Rated 5 out of 5 stars

Super quick delivery…

Super quick delivery and very easy safe and secure purchase.

11 May 2025
Parts City Australia logo

Reply from Parts City Australia

Thanks For Your Review. We Hope again you come back our Parts City Australia Store.

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