Partridge Mortgage Services Reviews 367

TrustScore 5 out of 5

5.0

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, making the mortgage application process smooth and stress-free. People frequently highlight the excellent customer service, noting that the team is approachable, understanding, and provides clear explanations, ensuring a positive user experience. Consumers also appreciate the quick response times and constant updates, which contribute to a seamless and efficient process.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the team for their... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently praise the helpfulness,... See more

User experience

Users describe positive interactions with the overall experience, consistently highlighting a smooth,... See more

Response time

Reviewers consistently report positive feedback about response times. Customers praise the team for being... See more

Based on these reviews

Rated 5 out of 5 stars

Helen and Julia have both been amazing during our application to the mortgage and after. From taking time thoroughly answering every question we had, to advising what would be the best deal for our... See more

Rated 5 out of 5 stars

Danielle has been extremely in helpful in supporting us through our mortgage application. We’ve had to change things along the way, and each time these have been actioned quickly and communicated back... See more

Rated 5 out of 5 stars

Availed Partridge Mortgage Services for a new build. They were prompt, responsive and kept the appointments all the way. Special thanks to Chanice and Danielle for helping us out. Few areas to... See more

Rated 5 out of 5 stars

Scott was very lovely and very nice. He had a calm conversation with us, answering all our questions has required and we understood every bit of our conversation. He was such a good person who lit... See more

Rated 5 out of 5 stars

Danielle has been amazing! We were immediately put at ease from first contact. Danielle explained everything leading up to our appointment. Moving forward to the appointment itself, Danielle made what... See more

Rated 5 out of 5 stars

As first-time buyers, we couldn’t have asked for better support than what we got from Julia and Helen at Partridge Mortgage Services. They made the whole process smooth and stress-free, always quick t... See more

Rated 5 out of 5 stars

Partridge Mortgage Services kept it simple, were very helpful and are all super friendly. They make you feel comfortable during what can be a stressful time and explained everything along the way mak... See more

Rated 5 out of 5 stars

Our experience with buying our first home was made so easy and stress free with Partridge Mortgage services. Scott, Jordan and his team were brilliant from start to finish. Really recommend to any fir... See more

Rated 5 out of 5 stars

Helen and partridge mortgage services have been amazing. From the moment I made an enquiry they have responded to my calls, emails and probably annoying questions. Helen has been fantastic, taking the... See more

Rated 5 out of 5 stars

The team at Partridge Mortgage Services are the embodiment of first-class customer service. Their knowledgable of the market is extensive, and the rates they're able to offer are highly compe... See more

Rated 5 out of 5 stars

Julia, Scott and the rest of the team we dealt with at Partridge were amazing. They were really helpful and clearly had our best interests at heart. Their extended opening hours were also a huge help... See more

Rated 5 out of 5 stars

We were introduced to Partridge Mortgage Services through the home development company we were purchasing from, and we couldn’t be more grateful for the recommendation. From start to finish, the tea... See more

Rated 5 out of 5 stars

I would like to thank Isabelle for all her help and support in the initial stages. As a first time buyer, I couldn't have asked for a better experience to date. Isabelle has made the process so far le... See more

Rated 5 out of 5 stars

So impressed and thankful for the service from Partridge. After our bank of 37 years just couldn't make anything work and kept giving conflicting information, I reached out to Partridge. Jordan was so... See more

Rated 5 out of 5 stars

Danielle was just incredible ! Completely put us at ease and helped us with any question we had ! No question was a silly question ! She covered absoloutly everything and were so looking forward t... See more

Rated 5 out of 5 stars

Scott was so helpful advising and arranging our mortgage offer for us, and we honestly don't think we could have done it without him! We can highly recommend Partridge with what can be an overwhelming... See more

Rated 5 out of 5 stars

I am very grateful to the amazing support Isabelle and Julia provided for me as a first-time buyer. The team was very caring and were always very responsive to any questions that I had. They are very... See more

Rated 5 out of 5 stars

Myself and my partner have had an exceptional experience with Scott. He has been approachable and friendly from the first conversation and is a genuinely nice guy. It has been lovely to chat through o... See more

Rated 5 out of 5 stars

We had such a valuable session with Scott. He explained everything clearly, took the time to answer all our questions, and created a really comfortable environment for us to learn. The session was ext... See more

Rated 5 out of 5 stars

Wonderful experience. Being a first time buyer and a new to UK it was difficult for me to know about the mortgage process. However, Isabelle and Julia was very helpful in explaining the same and guidi... See more

Rated 5 out of 5 stars

As first time buyers we got signposted to Partridge Mortgage Services. Since the first initial contact with them, Chanice and the rest of the team have been great. We were put in touch with our mortg... See more

Rated 5 out of 5 stars

The resourceful support we got from Danielle and her team members was so amazing. They made the whole process so straightforward and stress less. A big shout out to Julian as well you guys are fantast... See more

Rated 5 out of 5 stars

As a first-time buyer, the mortgage process felt overwhelming at the start, but Danielle and Ashlee made the whole experience so smooth and stress-free. They took the time to explain everything clearl... See more

Rated 5 out of 5 stars

After struggling to get a mortgage through my personal mortgage advisor who failed twice. I turned to Partridge and couldn’t be more impressed. My situation was slightly unique as I was relying on... See more

Rated 5 out of 5 stars

A massive shout-out to Julia Vernon and David Smithson at Partridge, who went above and beyond to secure us a mortgage. Her communication was spot-on from start to finish; we were updated every 2–... See more

Rated 5 out of 5 stars

I was a first-time buyer with no idea how to navigate purchasing a property, and I was recommended Partridge Mortgage Services — I’m so happy I chose them. From start to finish, the entire team... See more

Rated 5 out of 5 stars

Danielle was very friendly and was incredibly helpful. Being a first time buyer I wasn’t sure on a few things but Danielle is very knowledgable and helped me feel better about the process . I highly r... See more

Rated 5 out of 5 stars

Scott Fisher was absolutely exceptional , we are first time buyers and all this can come across quite scary but Scott handled our case perfectly, was able to walk us through each step without it feeli... See more

Rated 5 out of 5 stars

As first-time buyers, Partridge made the process simple and took care of everything we needed. A special thank you to Danielle for guiding us through the process and for helping us with our applicatio... See more

Rated 5 out of 5 stars

I can’t Thank the team at Partridge Mortgage services enough for not only securing a mortgage for me and working really hard to do this, but most importantly their exceptional customer service. Conn... See more

Rated 5 out of 5 stars

Brilliant service for partridge mortgages, managing to get the best deal for me for my dream home, special mention to Julia for providing a fab service throughout a stressful process. Highly recommend... See more

Rated 5 out of 5 stars

Scott and Jordan were very approachable We being a first time buyers had an excellent experience with partridge mortgage , very great full for all the help.

Rated 5 out of 5 stars

We are beyond grateful for the incredible support and professionalism we received throughout our mortgage journey! From start to finish, Julia Vernon and Isabel Kelly were attentive, knowledgeabl... See more

Rated 5 out of 5 stars

We’re still at an early stage in our mortgage application, but we wanted to share our experience so far with Partridge Mortgage Services. Danielle has been extremely helpful, professional, and e... See more

Rated 5 out of 5 stars

Scott was very friendly, helpful and took his time to explaining every detail thoroughly. He was very patient and answered all our questions.

Rated 5 out of 5 stars

Connor Black and Julia Vernon helped me with Mortgage, they did the excellent job, 100% recommend, Alex

Rated 5 out of 5 stars

Fantastic mortgage advisors. Made the whole process simple and hassle free. Great communication from the team throughout. Thank you!

Rated 5 out of 5 stars

Scott was amazing help and a complete asset to Partridge Mortgage. Everything was seamless and really clear for us as first time buyers.

Rated 5 out of 5 stars

Thanks Scott for your support during the mortgage application process. You were really helpful, knowledgeable and put me at ease.

Rated 5 out of 5 stars

We were looked after by Danielle and she did a great job with everything from start to finish. Really good service with everything and very informative. Explained everything to us and made it easy.

Rated 5 out of 5 stars

My experience with Partridge Mortgage Services has been extremely positive. Right from my very first phone call with Jack, all through to my introductory meeting with Scott, I can not find fault wi... See more

Rated 5 out of 5 stars

A very simple process made very easy by Scott fisher and Julia Vernon. Great communication and guidance along the way.

Rated 5 out of 5 stars

It was a pleasure working with PMS, a special thank you to Julia Vernon for helping push this over the line at the last minute, much appreciated.

Rated 5 out of 5 stars

Scott Fisher provided exceptional service as my mortgage broker. He was proactive, transparent, and offered valuable advice along with competitive options that made the process smooth and informed. Hi... See more

Rated 5 out of 5 stars

Isabelle has been professional, knowledgeable and easy to contact. She made the whole process so clear and easy. Highly recommended!

Rated 5 out of 5 stars

Scott was very friendly and personable! Really put in effort to making us feel comfortable and overall the whole mortgage application was incredibly smooth and straightforward!

Rated 5 out of 5 stars

Really great experience with this mortgage company. They worked quickly to complete the application and kept us involved and informed throughout the process.

Rated 5 out of 5 stars

David was very helpful in leading us through the process of applying for a mortgage. His knowledge allowed him to explain complex matters with simplicity for the understanding of his clients and i... See more

Rated 5 out of 5 stars

Great engagement from Scott, explained things very well and removed the stress of the process.


Company details

  1. Mortgage Broker

Written by the company

Here at Partridge Mortgage Services we are passionate about delivering outstanding levels of service and the best advice to our customers. Now more than ever is it vital to have that dedicated Mortgage Specialist working alongside you. Our Managing Director, Steve Partridge has established an enviable reputation in the mortgage services industry over the last 22 years with long standing relationships amongst lenders.


Contact info

5.0

Excellent

TrustScore 5 out of 5

367 reviews

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Rated 5 out of 5 stars

Great service from everyone

As first time buyers we got signposted to Partridge Mortgage Services. Since the first initial contact with them, Chanice and the rest of the team have been great. We were put in touch with our mortgage advisor, Isabelle Kelly who has been great from the start. She made us feel welcome and she explained everything thoroughly and the processes. Julia Vernon has also been great and has kept us up to date with everything. Great team all round.
Shane & Nadine

12 May 2025
Unprompted review
Rated 5 out of 5 stars

New Build Mortgage Service

Availed Partridge Mortgage Services for a new build. They were prompt, responsive and kept the appointments all the way. Special thanks to Chanice and Danielle for helping us out.

Few areas to improve:
1) The ID checks. Partridge uses 'Credas: Verify with TNHG' for identity checks. That app is not very easy to use, particularly if you don't have British passport.
2) Life/Critical-illness cover: This is good to have and not mandatory (unlike building/content) insurance. It would be nice to mention it clearly and let people make a decision on that.

Over all 5* in my opinion.

19 May 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Support and professional services

We are beyond grateful for the incredible support and professionalism we received throughout our mortgage journey! From start to finish, Julia Vernon and Isabel Kelly were attentive, knowledgeable, and genuinely invested in helping us secure our mortgage with ease.

Their guidance made the entire process seamless, and their expertise reassured us every step of the way. Communication was prompt, clear, and always encouraging, making what could have been a stressful experience truly seamless.

Thank you, Julia and Isabel, for making our dream home a reality! We highly recommend your services to anyone looking for a reliable, friendly, and dedicated team.
Mr & Mrs Ani

16 May 2025
Unprompted review
Rated 5 out of 5 stars

So impressed and thankful for this company!

So impressed and thankful for the service from Partridge. After our bank of 37 years just couldn't make anything work and kept giving conflicting information, I reached out to Partridge. Jordan was so helpful and assuring, with great communication. He made sure we knew what our options were with no hype. Danielle was very good in helping us with the application process, and made our experience hassle-free and super smooth. Would highly recommend.

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Thanks scott

Thanks Scott for your support during the mortgage application process. You were really helpful, knowledgeable and put me at ease.

30 April 2025
Unprompted review
Rated 5 out of 5 stars

A positive experience

I would like to thank Isabelle for all her help and support in the initial stages. As a first time buyer, I couldn't have asked for a better experience to date. Isabelle has made the process so far less daunting and I am very grateful for her patience and guidance. She is very knowledgeable and has been able to answer all my questions efficiently and effectively. Isabelle has also been flexible in terms of ensuring phone calls and video calls are at times that are convenient to fit around me working full time. I would highly recommend Isabelle and everyone from Partridge Mortgages that I have spoken to so far.

27 April 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful experience

Wonderful experience. Being a first time buyer and a new to UK it was difficult for me to know about the mortgage process. However, Isabelle and Julia was very helpful in explaining the same and guiding us in decision making. Keep the good work.

25 April 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Scott was so helpful advising and arranging our mortgage offer for us, and we honestly don't think we could have done it without him! We can highly recommend Partridge with what can be an overwhelming process to do alone.

25 March 2025
Unprompted review
Rated 5 out of 5 stars

Superior service

I am very grateful to the amazing support Isabelle and Julia provided for me as a first-time buyer. The team was very caring and were always very responsive to any questions that I had. They are very knowledgeable and therefore have credibility to be reassuring. They ensured what's best for me and that everything progressed smoothly. I would highly recommend them!

28 March 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional.

The team at Partridge Mortgage Services are the embodiment of first-class customer service.

Their knowledgable of the market is extensive, and the rates they're able to offer are highly competitive, but what stands out for me is how they're able to present what can be complex and confusing information in a way that is totally 'gettable'. This is their strong suit.

We felt supported by, and partnered with, every step of the way and even those stressful moments were made less so, by the team's calm and measured approach to the process.

I've bought and sold many houses over the years, and can truly say that this is the most seamless the experience has ever been.

23 April 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Isabelle has been professional, knowledgeable and easy to contact. She made the whole process so clear and easy. Highly recommended!

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Straight forward and easy process

The resourceful support we got from Danielle and her team members was so amazing. They made the whole process so straightforward and stress less. A big shout out to Julian as well you guys are fantastic.

14 April 2025
Unprompted review
Rated 5 out of 5 stars

Thank you for your support

As first-time buyers, we’re so grateful to Julia and Danielle for their amazing support throughout our mortgage process. They kept us updated every step of the way and made everything feel smooth and stress-free. Thank you both!

8 April 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful experience!

As a first time buyer, I got loads of questions for Scott and Julia throughout the mortgage application, and they are very helpful and responded every questions timely. They are very knowledgeable, and I am glad to have them helping me on the mortgage bit. A big thank you to them both!

31 March 2025
Rated 5 out of 5 stars

Excellent service

Very fast, efficient and friendly service from Danielle. Was very helpful to a first time buyer and left us feeling very confident about the service provided!

2 April 2025
Unprompted review

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