Parsec Sabers Reviews 142

TrustScore 3.5 out of 5

3.7

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Rated 2 out of 5 stars

The product works fine and is fairly good quality which is the only reason they get two stars. The customer service is awful. It took over a month to receive my package and any sort of tracking info,... See more

Rated 5 out of 5 stars

Best sabers for the money I’ve seen. Once you pair them with the Xeno app, which is intuitive and easy to use, you have what looks like as many tweaks as a Golden Harvest board but at much less money.... See more

Company replied

Rated 1 out of 5 stars

Well for starters, I didn't recieve the correct item. I had ordered a xeno dual ended core, but got a single ended core. I have tried many times to reach out and see about getting a refund of the diff... See more

Rated 5 out of 5 stars

Great prices. Quick shipping. I think the sabers need shipping boxes though, for extra protection during transport. Just to note, I was skeptical to order from this company at first. However, I ended... See more

Company replied

Company details

  1. Collectibles Store
  2. Toy Store

Written by the company

Parsec Sabers is the online saber store owned and run by four passionate brothers. Here, we provide you with a wide variety of high-quality Xeno-Pixel and baselit Xeno-RGB sabers that are sure to ignite your passion for sci-fi and sabers. Our journey began with a love for sci-fi and a desire to own our own sabers. Like many others, we made the mistake of purchasing from the first shop we found, only to realize that we had overpaid for a generic product. It was then that we decided to take matters into our own hands and create a store that offered high-quality metal hilts and electronics at a fair price. At Parsec Sabers, we are dedicated to providing our customers with the best online shopping experience possible. We offer a wide range of sabers, from replicas to original designs, all with the same high quality and affordable price point. We believe that every fan should have access to a high-quality saber without breaking the bank, and we strive to make this possible for fans worldwide. Our commitment to quality and affordability is reflected in everything we do. From our website design to our customer service, we work hard to ensure that every aspect of your shopping experience is enjoyable and stress-free. We are always available to answer any questions you may have and are dedicated to providing the best possible customer service. We are excited to share our passion for sci-fi and sabers with you and hope that you will enjoy our products as much as we enjoy offering them to you. Thank you for visiting our site, and we look forward to serving you in the future. If you have any questions or comments, please feel free to contact us via our contact page or email us at ParsecSabers+Support@gmail.com


Contact info

3.7

Average

TrustScore 3.5 out of 5

142 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

THE CHEAPEST AND BEST VALUE FOR MONEY SABER COMPANY IF YOU LIVE INTHE U.K.

Really good value for money considering you do not have to pay any importation tax as this stopped me buying sabers from companies in the USA in the past, so we'll done parsec I fully intend to continue purchasing the other sabers I've always wanted, the first purchase from you was my first xenopixel blade and they are on a different level to any baseline saber I have owned in the past, fantastic job all round don't even bother looking elsewhere this company is the best value for money I could find just press BUY NOW you will not regret it!

20 May 2024
Rated 5 out of 5 stars

Love the saber

Love the saber, amazing product and I am super happy with it. The only thing that I didn’t find clear is that it didn’t say that I had to be home to recive the product. Other than that, amazing, everything

11 April 2024
Rated 4 out of 5 stars

Received the wrong product

Received the wrong product. Had to contact my CC company and start a complaint- Weeks later the correct product was shipped. Lots of stress but I got what I ordered in the end.

14 March 2024
Rated 2 out of 5 stars

Sabers stop working after a little bit

I've bought 2 sabers from Parsec. One xenopixel, one baselit. Both had the same issue. About a month or two after receiving a saber, it just stops working. This can be for a variety of reasons; sometimes the SD card just stops working, the battery stops working, etc. The core of my xenopixel had to be replaced because of this, and the new one broke quickly after I got it. The baselit, one day, just stopped charging. I made sure the SD card was okay, I even replaced the battery, and still nothing. Nothing has happened to the saber for it to be damaged, too. So yes, the sabers are fun until they inevitably stop working.

6 April 2024
Unprompted review
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Reply from Parsec Sabers

Hi, I'm sorry to hear this. Please get in touch via email and we can resolve any issues you may have as quickly as possible

Rated 2 out of 5 stars

Saber Quality Good Service Dreadful

The Saber itself is good quality and a really good buy but unfortunately I’ve had a lot of downsides….

1) the App disconnects from the lightsaber a lot even when I’m using

2) the battery life makes no sense? It says it’ll have for example 54mins of use but then dies in about 20 minutes

3) the customer service was awful…. When I purchased the lightsaber it said processing time 7-14 days….. 14 days later I have heard nothing so I send a message saying hello any update? Didn’t hear back…. Waited another few days and messaged again they said hi our staff are on a break at the moment and will process when back in the office? Why wasn’t there a notice about this? So I wait and wait and not until a month later do they finally process the order…. The website needs to let a customer know this as this time not the case but what if it was a gift?? That needed to be on time

20 February 2024
Parsec Sabers logo

Reply from Parsec Sabers

Hello There,
Thank you for sharing your feedback with us, and we sincerely apologize for the inconveniences you experienced. We appreciate your insights, and we'd like to address each of your concerns thoroughly.

Regarding the connectivity issues with the Xeno Configurator app, we understand your frustration. Please note that the app is still in its early open beta stage and is not developed by us; however, it's designed to enhance the user experience by providing convenient settings adjustments. We acknowledge that improvements are needed, and we have compiled a list of suggestions on our FAQ page to optimize the connection reliability. We're continuously working with customers and informing the developers to enhance compatibility and functionality for smoother operation.

Concerning the battery life discrepancy you encountered, we apologize for any confusion. The estimated battery life provided is based on standard usage scenarios; however, various factors such as frequent effects usage, color changes, and soundfont adjustments can affect battery consumption differently. Additionally, environmental conditions and proper battery handling play crucial roles in overall battery health and longevity.

We deeply regret the delay in processing your order and the lack of communication regarding the processing timeframe. While we had indicated on our website that delays were expected during the Chinese New Year period, we understand that timely updates are essential for customer satisfaction. Your order, placed on January 27th, fell within our standard processing window of 7-14 working days and was delivered within the estimated delivery timeframe of 1-3 weeks. We apologize for any confusion caused and assure you that we are taking steps to improve communication during busy periods.

We genuinely value your feedback, and we're committed to addressing these issues to ensure a better experience for all our customers. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team, and we'll be more than happy to assist you.

Thank you for choosing Parsec Sabers.

Rated 5 out of 5 stars

a little confusing to put together and…

a little confusing to put together and control but overall a good product, it came in after a couple weeks and when i gave it to my bf for his birthday he had the biggest smile. a very good product that has withstood lightsaber fights and an amazing gift for those who love starwars or just lightsabers in general

22 January 2024
Rated 5 out of 5 stars

Great product

Although postage took a long time, light sabers arrived well packaged and in excellent condition. The Echo light sabers are fabulous as are the sounds.
Unfortunately my son ordered the wrong length blades and they are too long to use the sabers for duelling.
Will now cost £28 for postage for the correct size ones.

3 January 2024
Rated 4 out of 5 stars

Great experience, just improve some things, and you will be sublime!

My overall experience was nice!

I LOVE having blade Length specifications. Also blade Length variety is awesome.

I like when you add stats like Size of the hilt, mm of the blade, etc. However i would like accurate sizes for hilts, because two of the lightsabers i bought were with different Size, which was posted on the website.

I like the fact that you add a free USB per sword, but its quality was low. It broke when i opened the cap. If you could improve its quality, would be nice!

Also, i reckon you could add 34 soundfonts to all Xeno3 Lightsabers (baselit and Neopixel) as standart on all lightsabers. Instead of buying an sd Card with all soundfonts.

Adding special offers more often, would be nice for customers. I bought 2 lightsabers on Black Friday.

Last, but not least, i would LOVE if you add new lightsabers models, improving variety and letting customers choose which lightsabers would suit them.

If you improve this, you will become the BEST lightsaber sellers on Europe!

13 December 2023
Rated 5 out of 5 stars

Outstanding products

Outstanding products. Me and my brother love our sabers....our only critique is that we would've loved to be able to just flip a switch up or down for powering the sabers instead of a button. Maybe this could be a feature in the future....

11 December 2023
Rated 5 out of 5 stars

Best sabers for the money I’ve seen

Best sabers for the money I’ve seen. Once you pair them with the Xeno app, which is intuitive and easy to use, you have what looks like as many tweaks as a Golden Harvest board but at much less money. Caveat: comparison of functions comes from YouTube video research only; it’s possible there are unseen differences in a GH, Proffie boards are certainly more granular but I don’t want or need that.

4 December 2023
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Reply from Parsec Sabers

Thank you for the review! MTFBWY!

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