your customer surport is terrible. I sent 5 emails with still no luck. If anyone does read this I NEED A RETURE AUTH FOR ORDER NUMBER 3726.
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Do NOT BUY THEIR PRODUCTS. DOES NOT STAND BEHIND THEIR PRODUCTS. Installed four new faucets 18 months ago. Two stopped working within the same month, been going back and forth with plumbing company... See more
I like the 2 bathroom faucets. However, a few months went by and the interior of the tailpiece assemblies turned black as though the copper/brass coating erroded away. I contacted customer service... See more
Beautiful hardware and fast shipping. I ordered the towel hooks, towel bar, and toilet paper holder and the brushed gold matched on all of them. The brushed gold color wasn’t too yellow/orange o... See more
Company details
Information provided by various external sources
Our specialty is in making quality sanitary products and accessories in affordable price. We are proud to say that our products are greatly appreciated in Asia, USA and Europe market. Our goal is simple: to give our customers a way to spend their cosy, family, and friendly time. Moreover, we would like to be a part of your lifestyle, to share and to grow up with you.
Contact info
United States
- parlos.com
3.0
Average
118 reviews
Hasn’t replied to negative reviews
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First time buyer
First time buyer. Ordering was easy, shipping fast. Inventory was low. Only time will tell if the products are as good as I was told.
20 November 2023
Good Product & Good Price
very well made. However, had to find a video on how to do the install as no instructions are included. Once I did that the install was very straight forward and relatively easy. Would buy this again if needed.
16 October 2023
Defective Product- Peeling Paint
We moved into our home in December of 2022 , the bathroom had been updated and a Parlos Black Sink Faucet was installed. The black finish has now peeled off of the drain cover. They only offer a 30 day warranty, so I will have to replace.
20 October 2023
Unprompted review
Prompt delivery and accuracy.
16 September 2023
Stood by their product and immediately…
Stood by their product and immediately sent new parts.
13 September 2023
I cannot order this product on Amazon
I cannot order this product on Amazon. It wasn’t deliverable to my address so I had to order from your website and the item was perfect. Very good quality and it came fast.
2 September 2023
True to their word.
We ordered 2 sink faucets and one bathtub faucet. We got an email right away telling us the bathtub faucet was out of stock and was asked if I could wait. I replied yes but was able to find the same item from a different vendor. Upon contacting the Parlos rep we were told the items were already on order and they could not issue a refund for the bathtub faucet until the rest of the order was shipped. Once the remaining order was shipped they immediately refunded the cost of the out of stock faucet just as they said they would.
17 August 2023
Great experience
Great experience: part i ordered was out of stock. I was immediately contacted and was sent an alternative piece; same piece just a different length and my sink is working perfect. Thank you Parlos
22 August 2023
Quick to substitute for a part they…
Quick to substitute for a part they were out of. Worked great.
16 August 2023
received exactly what I ordered.
received exactly what I ordered.
It was tracked and delivered as expected.
11 August 2023
Fast delivery
25 May 2023
A well-made and affordable faucet
I found the Parlos faucet to be very well made, stylish and it fit perfectly with the updated look I was going for in my bathroom. Price was a big factor in my decision to go with Parlos because I would need 2 faucets and the price I purchased them for was a steal. Very happy with the product!
30 March 2023
Great communication and quick response
Great communication and quick response. Fast Shipping
20 March 2023
The customer services is outstanding
The customer services is outstanding! The products are beautiful!! I will definitely order from Parlos again!!
The brushed gold bathroom fixtures are gorgeous!!
5 February 2023
Do NOT BUY THEIR PRODUCTS
Do NOT BUY THEIR PRODUCTS. DOES NOT STAND BEHIND THEIR PRODUCTS. Installed four new faucets 18 months ago. Two stopped working within the same month, been going back and forth with plumbing company assigned by warranty company. Parlos, you can’t call them, no working phone numbers. Customer service out of country. Assigned to Sam in customer service, supposedly with located here. Offered us new pop up. Pop up not issue, faucets are. He has not responded in six days. Nothing.
1 February 2023
Unprompted review
Fast shipping and the items are exactly…
Fast shipping and the items are exactly as advertised. They match my Parlos faucet beautifully! Thank you :)
25 January 2023
Faucet still leaks after new cartridge
Faucet still leaks after replacing with new cartridges, need to buy a new faucet as these don't seem to be repairable after they begin to leak.
19 January 2023
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