PÄRLA Oral Care Reviews 210

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products, particularly the toothpaste and mouthwash tablets, for their effectiveness in cleaning teeth and improving oral health. Many appreciate the high quality of the items and the company's commitment to sustainability, noting the reduction in plastic waste. The customer service is frequently highlighted as excellent, with many people commending the responsive and helpful team. However, some customers experienced issues with certain products, such as the floss breaking easily or the aluminum tube toothpaste causing grey streaks and being difficult to dispense. A few other people also felt that the toothpaste tablets caused increased tooth sensitivity or other adverse effects. Additionally, some reviewers were not happy with the customer service, citing poor communication or issues with order fulfillment.

What people talk about most

Product

Users describe positive interactions with the product, highlighting its high quality, effectiveness, and ease... See more

Quality

Customers consistently note positive experiences with product quality. Many reviewers praise the high quality... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the excellent and brilliant... See more

Sustainability

Customers had positive experiences with sustainability. Many reviewers appreciate the brand's eco ethos and... See more

Based on these reviews

Rated 5 out of 5 stars

I started using the Pro tablets and Mouthwash tablets about a year ago and love them, my dentist and hygenist approve too, and my teeth always feel clean. My husband couldn't get on with the concept,... See more

Rated 5 out of 5 stars

I have used Pärla toothpaste tablets since they appeared on Dragons Den and absolutely love them. I upgraded to Pärla Pro when they came out and haven’t looked back. They are a definite must to take o... See more

Rated 3 out of 5 stars

The toothpaste tablets are great, I’ve been using them for a couple of years, I just tried the floss and it’s useless. It just keep snapping and leaving bits all over my mouth, compared to the standar... See more

Rated 5 out of 5 stars

Hayley on customer service is incredible. I had a soggy batch delivered due to wet weather and she kindly sent out a new batch right away. Love the toothpaste tabs, have been using for around 18 month... See more


Company details

  1. Health and Beauty Shop

Written by the company

PÄRLA is a sustainable, ethical and effective choice of toothpaste that looks after your smile – and the environment too! It ticks all boxes for eco-friendly tooth care! Good for you and good for the environment!


Contact info

4.0

Great

TrustScore 4 out of 5

210 reviews

5-star
4-star
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1-star

Replied to 12% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Fantastic Product and Company

Fantastic website, easy to use and plenty of information.
Order arrived quickly and was nicely packaged.
Customer service proved to be excellent.
Product easy to use, ideal for taking on holiday, great tasting and appears to be effective.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Perfectly Parla

Love these tablets ..really happy with Parla as a company and their customer service is excellent.The products work for me and if I’ve ever run out and had to use an alternative I notice it on my teeth so will be using them for the foreseeable

2 April 2026
Unprompted review
Rated 1 out of 5 stars

Made teeth sensitive and gums recede.

I wanted to love it, but after two weeks of use it made my teeth very sensitive, as I believe it caused my gums to recede (especially front bottom teeth). I'd not had issues with sensitivity prior to using, so can only put it down to the toothpaste tablets. Such a shame as it sounded great, but it's just not right for my teeth or gums.

22 February 2026
Unprompted review
Rated 2 out of 5 stars

Great product, poor customer service.

Great product. Pricey but almost unique in the market. Sadly customer service is very poor. I have been trying to have a joined up conversation with Parla about my payment method and an offer that I had received and was lost because I was emailing customer service about my payment method.
There is no phone number.
Meanwhile I am bombarded daily with standard texts and emails telling me to change my payment method.
I have emailed four times, twice marked as a complaint but I have just today in a standard email been told that my subscription has now been cancelled.
Such a shame. I realise that this is a small company but they need to be more accessible and responsive.

4 March 2026
Unprompted review
Rated 1 out of 5 stars

Tube and top awful

At first was pleased with the product. After a few uses found the tube very annoying as it was not as good as other manufacturers who also have tubes that can be recycled. The screw on cap is fiddly to use and you get a silver rim in the toothpaste when squeezing the tube. Will not be using again. For the price everything should be consumer friendly.

4 March 2026
Unprompted review
Rated 2 out of 5 stars

Tried the toothpaste in aluminium tube.

I bought the new toothpaste in aluminium tube. The toothpaste is great but dispensing is fiddly with the small screw on top. The main problem for me is that after a while, I noticed grey streaks in the paste from the aluminium. A lot of grey matter came off the screw top, inside and out, when I wiped it. As a result, I have discarded it and gone back to my usual brand.
I also want to say that I did try the tabs for quite some time but cancelled my subscription when I kept getting what seemed to be a different tab each time, sometimes with pink specks in, sometimes smaller than usual. I lost trust in the product. The customer service leaves a lot to be desired also.

24 January 2026
Unprompted review
Rated 5 out of 5 stars

Very quick replacememnt for lost order

The courier failed to deliver my order. I got in touch with the courier and PÄRLA. The courier were less than helpful and have still not actually given me anything resembling a helpful answer. However, I received a very quick reply from PÄRLA saying they had sent me out a replacement, which this time did arrive.
I switched to their Bio Balance toothpaste (from Oral B) a couple of months ago and I am very pleased with it so far. I feel it has helped to improve my oral health and the metal tube is easy to use and more sustainable.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

I have been using both the Parla pro…

I have been using both the Parla pro whitening tablets and paste for about 8 months now. (I use a tablet in the morning and paste in the evening).
My mouth feels fresh after brushing and I have definitely noticed that my teeth have become whiter. The mouthwash tablets have both a fresh taste dnd are convenient to use on the go. I’m glad I found this product it is now my favourite by far.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Incredible customer service after payment mixup.

I have used Parla’s pro toothpaste tabs, toothbrushes and mouthwash tabs for a couple of years now as I wanted to find more sustainable ways of living without spending more or making life less convenient. PÄRLA ticked all the boxes and I’ve been very happy with the results. However I have been blown away by their incredible customer service this week, after a mixup with my payment card on my repeat order (all my fault) I accidentally ordered a second batch of tabs which they refunded immediately, when the refunded tabs arrived at my home I offered to return them but incredibly, despite it being my mistake, they said I could keep them as a gesture of goodwill!
What amazing service! Above and beyond!
If I could give them more than 5 stars I would.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Tablets and now Paste

I started using the Pro tablets and Mouthwash tablets about a year ago and love them, my dentist and hygenist approve too, and my teeth always feel clean. My husband couldn't get on with the concept, but has now started using the toothpaste, which he loves, so we are both converts and have subscriptions set up. One less plastic item in the house!

2 November 2025
Unprompted review
Rated 1 out of 5 stars

Didn't receive my products

Didn't receive my products, despite being told they've been delivered. Still waiting for a response from Parla many days later. I realise this is probably the fault of Evri, but Parla should take responsibility for using a rubbish delivery company and at least respond when a problem occurs.

5 November 2025
Unprompted review
PÄRLA Oral Care logo

Reply from PÄRLA Oral Care

Thank you for flagging this and I’m really sorry for the delay and the delivery headache. We’re a small human team - not AI! - and we work hard to jump on issues quickly, but we’ve clearly missed the mark here.

You’re right to expect better. We’re taking this on board and as a result of a lot of customer feedback, we are switching to Royal Mail shortly for all orders. In the meantime, we would be more than happy to offer either a full refund or a speedy resend - whichever you prefer.

Once we’ve sorted this and reunited you with your PÄRLA, we’d be grateful if you’d consider updating your review to reflect our products and not Evri as a courier service (as we agree they're completely failing us here!). Thanks again for giving us the chance to put it right Vic!

Best wishes,
The PÄRLA Team

Rated 5 out of 5 stars

Quick dispatch and good customer service

Quick dispatch and mouthwash tabs are good. I’ve not tried toothpaste tabs yet.
My dental floss wasn’t working well, but customer service were excellent and sorted me out.

4 November 2025
Unprompted review
PÄRLA Oral Care logo

Reply from PÄRLA Oral Care

Thank you so much for trying PÄRLA and for the honest detail. I’m really sorry our floss hasn’t worked for you — that’s frustrating and not the experience we want.

It shouldn’t snap or slip back in. This sounds like an out-of-spec batch and we’d love to put it right straight away.
Here’s what I can do for you now:

Replace your floss with a fresh, stronger batch
Or refund you in full for the floss

If you can email us with your order number and, if possible, the batch code from the pack to hello@parlaoralcare.com, we’ll sort this immediately and feed it into our quality checks.

A couple of general tips that help some customers:
Use a shorter length for better control
Guide the floss in with a gentle side-to-side motion rather than straight down
Keep slight tension on the way out to avoid it slipping

Once we’ve fixed this for you and you’re happy, we’d be really grateful if you’d consider updating your review. But first things first — let’s get you a floss that genuinely works for you.

Best wishes,
The PÄRLA Team

Rated 5 out of 5 stars

Parla is such a great product!

Parla is such a great product — my teeth feel super clean and smooth after every use. The customer service is brilliant, and I love their eco ethos and sustainable approach. It’s nice to find a brand that actually cares about both your smile and the planet. Would definitely recommend!

31 October 2025
Unprompted review
PÄRLA Oral Care logo

Reply from PÄRLA Oral Care

Thank you so much for the lovely review — we’re thrilled you’re getting that super clean, smooth feel and that our service and eco ethos hit the mark. Your recommendation means a lot to us. If you ever need anything, we’re here to help!

Best wishes,
The PÄRLA Team

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