Parking Mate UK 

This company’s rating is unavailable due to a breach of our guidelines.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

AVOID! In my experience he is very happy to communicate to get you to pay your fee and then goes radio silent. The website is constantly down as well so you need to whatsapp him.....which he ignores... See more

Rated 5 out of 5 stars

Successful Appeal against a PCN from Nottingham Street car park, Melton Mowbray. Extremely poorly worded signs almost designed to catch people out. Premier Park rejected my appeal, so had to go to the... See more

Rated 5 out of 5 stars

Totally worth spending a few pounds to save you in excess of £100 being robbed by horizon. Couldn’t be easier, answer a couple lf questions and you get a template that you send off. My penalty notic... See more

Rated 5 out of 5 stars

Got ‘caught’ at the infamous McDonald’s Stansted scam hotspot. I know I could have appealed this myself for free but could not afford the time to trawl through the information on forums such as Mart... See more

Company details

  1. Mediation Service

Written by the company

REVIEW GUIDELINES: We value your feedback and invite you to leave an honest and genuine review of our company. Please note that we cannot guarantee the outcome of any appeal, so we ask that your review focuses on the quality of our service rather than the result of an appeal. We take the integrity of our reviews seriously. Any user found to be leaving a fake review may face legal action under the Defamation Act 2013, especially if they falsely imply that our business is fraudulent or a scam. Our mission is to combat unfair practices by parking companies. We appreciate your support in this effort. However, we reserve the right to take appropriate action against those who intentionally seek to damage our reputation. Thank you for your cooperation and understanding.


Contact info

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Totally worth spending a few pounds to…

Totally worth spending a few pounds to save you in excess of £100 being robbed by horizon. Couldn’t be easier, answer a couple lf questions and you get a template that you send off.
My penalty notice was cancelled as a result of my appeal. Horizon are robbers and it’s good to see there are apps out there helping people shaft them back for a change!

15 December 2024
Unprompted review
Rated 2 out of 5 stars

Appeal

Totally shameful having to make a 4.99 payment to appeal wasn't my fault the cameras didn't register that I went to the car park twice not stayed all day.

12 December 2024
Parking Mate UK logo

Reply from Parking Mate UK

Angela, let’s be honest, £4.99—it’s nothing compared to what you save. Believe me, it’s the best value you’ll find anywhere.

We’re helping people avoid huge fines every single day, and they’re grateful. They love us for it, they really do.

Running this service takes resources, expertise, and a lot of hard work. That’s why we charge a small fee—so small, it’s almost nothing. And the results? Unbelievable.

Angela, I understand you’re not thrilled about the £4.99, but let’s face it, this service is saving you far more than that.

If you’ve got suggestions, I’m always listening. But honestly, this is a fantastic service, and nobody does it better. Believe me.

Rated 5 out of 5 stars

Easy process & a bargain!

They made the process very easy and the cost was next to nothing compared to what I would have had to pay for an actual ticket. I would definitely use this service again.

10 December 2024
Rated 5 out of 5 stars

Highly recommend parking team

After reading the reviews and feedback, I decided to give them a try. To my surprise, the parking team successfully won the case on my behalf! I’m over the moon now that the case has been dropped and withdrawn. I’ve regained my faith—if you ever have an issue, don’t hesitate to call the Parking Mate team!"

1 December 2024
Rated 4 out of 5 stars

Won me a case saving lots of money, just need to communicate better.

Had my case (which concerned multiple parking tickets all with the same company) completely struck out. Leo is clearly very competent at this and was rightly confident throughout the process. I've only knocked a star off because his communication is poor in terms of not responding at all or leaving me on read taking days to respond. I very nearly settled the case as a result, but thankfully I didn't. Ultimately he's got me the outcome I wanted and saved me lots of money though.

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Success

NCP Gatwick parking appeal successful (and rightly so!)

16 November 2024
Unprompted review
Rated 5 out of 5 stars

ParkingEye defeated thanks to Parking…

ParkingEye defeated thanks to Parking Mate

I was sent a fine by ParkingEye claiming that I had overstayed my time in a shopping car park. Parking Mate provided an excellent letter for a small fee which set out my defence in precise detail, and I subsequently had my fine cancelled as a result. Parking Mate are well worth using in these circumstances.

1 October 2024
Unprompted review
Rated 1 out of 5 stars

Shocking service

Shocking service! I have paid for £4.99 for the letter, once letter received, I have tried to submit the appeal, it didn’t work, then I have requested a help through WhatsApp, they have asked me for the photos of PCN, all submitted, yet no response, once chased - rude response received. Happy to share WhatsApp messages!

6 November 2024
Unprompted review
Parking Mate UK logo

Reply from Parking Mate UK

Our service is self service. If you didnt receive instructions, you can simply send the letter by post.

Rated 2 out of 5 stars

Rubbish

Rubbish. Not interested beyond providing a letter of appeal. Had high hopes due to positive reviews of this company. However, they are only interested in positive outcomes... anything less they ignore.

25 October 2024
Unprompted review
Parking Mate UK logo

Reply from Parking Mate UK

Hi Sonia,

This is a new service and our appeal service is self service to keep the costs low and fast.

We provide 5 emails, 4 videos and a customised set of instructions for each appeal which is enough to provide guidance and support.

We will consider putting people on hand to help in future but this will be very expensive to run and very slow.

I appreciate your review but please be mindful that you might be discouraging people who want to use a service that saves so much hassle on parking ticket appeals.

Leo

Rated 5 out of 5 stars

Awesome result

Parkingmate team has guided me and supported through all that stressful exhausting and never ending journey but eventually my matter was discontinued and we won the case.
Very happy with result what else can I say when you get positive outcome.
Good luck everyone and wish you all to have the same good experience and result as me!

2 November 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look