Parking.com - THE ARNOLD Reviews 18

TrustScore 2.5 out of 5

2.7

1621 E 6th Street, 78702 Austin, TX, US


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Rated 4 out of 5 stars

Parking itself was good, but the rate per hour is insanely overpriced. It was about $43 for just 3 hrs! Park on the street if you can instead of a garage because of the vastly different price here.

Company replied

Rated 2 out of 5 stars

The signage was confusing. Texting with license plate didn’t work. We were charged for handicapped parking.

Company replied


Company details

  1. Valet Parking Service
  2. Parking Garage
  3. Parking Lot

Information provided by various external sources

Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!


Contact info

2.7

Poor

TrustScore 2.5 out of 5

18 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

It was fiendishly expensive

It was fiendishly expensive - $30 for 2 1/2 hours! The rates were not posted and I made the assumption it would be reasonably, but goodness - never again!

27 October 2023
Parking.com - THE ARNOLD logo

Reply from Parking.com - THE ARNOLD

Thanks for your review. We greatly appreciate your feedback and will be sending this to the local management team.

Thanks,
Parking.com

Rated 1 out of 5 stars

Never parked here before

Never parked here before. Apparently you must have to download the app. Didn't want ro do that and give you my cc number. Not obvious where to enter 4 digit code so I get zero charge on personal cc. On exit, gate lifted and happily charged me $31. Never again.

9 November 2023
Parking.com - THE ARNOLD logo

Reply from Parking.com - THE ARNOLD

Thanks for your review. We greatly appreciate your feedback and will be sending this to the local management team.

Thanks,
Parking.com

Rated 1 out of 5 stars

Price Not Posted

This whole product is a scam. No where outside or inside the garage in the price posted. I just get big brother'd (filmed/pictures taken) into paying whatever exorbitant amount they've decided I can afford.
Edit: They scam you so they can afford to underpay someone to go around responding to the throngs of upset customer reviews.

28 October 2023
Parking.com - THE ARNOLD logo

Reply from Parking.com - THE ARNOLD

Thanks for your review. We greatly appreciate your feedback and will be sending this to the local management team.

Thanks,
Parking.com

Rated 2 out of 5 stars

Only one ingress/egress point and no…

Only one ingress/egress point and no traffic cop to allow exiting vehicles. Took over 1 1/2 hrs to get out.

19 October 2023
Parking.com - THE ARNOLD logo

Reply from Parking.com - THE ARNOLD

Thanks for your review. We greatly appreciate your feedback and will be sending this to the local management team.

Thanks,
Parking.com

Rated 2 out of 5 stars

Signage was Confusing

The signage was confusing.
Texting with license plate didn’t work.
We were charged for handicapped parking.

20 October 2023
Parking.com - THE ARNOLD logo

Reply from Parking.com - THE ARNOLD

Thanks for your review. We greatly appreciate your feedback and will be sending this to the local management team.

Thanks,
Parking.com

Rated 1 out of 5 stars

The sign indicated a lower cost than…

The sign indicated a lower cost than what I was charged, other than that it’s a normal parking garage.

6 October 2023
Parking.com - THE ARNOLD logo

Reply from Parking.com - THE ARNOLD

Thanks for your review. We greatly appreciate your feedback and will be sending this to the local management team.

Thanks,
Parking.com

Rated 3 out of 5 stars

Too expensive

Very simple, and stress free, but too expensive for less than 2 hours.

16 September 2023
Parking.com - THE ARNOLD logo

Reply from Parking.com - THE ARNOLD

Thanks for your review. We greatly appreciate your feedback and will be sending this to the local management team.

Thanks,
Parking.com

Rated 4 out of 5 stars

Smooth entrance

Smooth entrance, however the personal was not that helpful.

9 June 2023
Parking.com - THE ARNOLD logo

Reply from Parking.com - THE ARNOLD

Hi, Javier - thanks for your review! We appreciate your feedback.

Thanks,
Parking.com

Rated 4 out of 5 stars

Parking good, expensive fee

Parking itself was good, but the rate per hour is insanely overpriced. It was about $43 for just 3 hrs! Park on the street if you can instead of a garage because of the vastly different price here.

20 May 2023
Parking.com - THE ARNOLD logo

Reply from Parking.com - THE ARNOLD

Hi, Teresa - thanks for taking time to write us a review. We appreciate your feedback and will be sending this to the local management team.

Thanks,
Parking.com

Rated 5 out of 5 stars

Couldn’t have been easier

Couldn’t have been easier, really.

19 May 2023
Parking.com - THE ARNOLD logo

Reply from Parking.com - THE ARNOLD

Hi, Adam - thanks for your review! We're glad you had a positive experience with us.

Thanks,
Parking.com

Rated 1 out of 5 stars

Never parking with them again

I was charged double over what the sign said. I reached out to customer service over email and phone (2 hour hold only to leave a voicemail) and haven’t heard back five days later.

25 May 2023
Parking.com - THE ARNOLD logo

Reply from Parking.com - THE ARNOLD

Thanks for taking time to write us a review. We greatly appreciate your feedback and have sent this to the local management team. We've also issued you a refund. It may take up to 3-5 business days for the refund to process back to your card.

Thanks,
Parking.com

Rated 1 out of 5 stars

We were told we’d have the first to…

We were told we’d have the first to hours free at Guero’s. We checked at their front and we’re told we needed to enter our credit card in case we went over, but we were charged for those 2 hours as well.

5 May 2023
Parking.com - THE ARNOLD logo

Reply from Parking.com - THE ARNOLD

Hi, Trish - thanks for taking time to write us a review. We appreciate your feedback and will be sending this to the local management team.

Thanks,
Parking.com

Rated 1 out of 5 stars

Way too clunky and unintuitive for parkers

We started in the garage by scanning the code and entering our license plate to start parking. In the restaurant, we asked "How do we validate our parking?" and we were given code to scan but it wasn't clear what scanning it will do. There wasn't any connection between doing that and our parking session. In the end, we ended up being charged anyway.

30 April 2023
Parking.com - THE ARNOLD logo

Reply from Parking.com - THE ARNOLD

Thanks for taking time to write us a review. We appreciate your feedback and will be sending this to the local management team. We've also issued you a refund for the charge. It may take up to 3-5 business days to process.

Thanks,
Parking.com

Rated 1 out of 5 stars

Impossible to use

This all digital system relies on internet, wi-fi or a strong cell signal, and it is located within a concrete and rebar parking garage that blocks all cell signal. It took me 20min to figure out how to actually register and pay....

7 May 2023
Parking.com - THE ARNOLD logo

Reply from Parking.com - THE ARNOLD

Hi, Dr. Becky - thanks for taking time to write us a review. We greatly appreciate your feedback and will be sending this to the local management team.

Thanks,
Parking.com

Rated 3 out of 5 stars

Expensive

Expensive, very slick. The text didn’t work

28 April 2023
Parking.com - THE ARNOLD logo

Reply from Parking.com - THE ARNOLD

Hi, Ramises - thanks for taking time to write us a review. We appreciate your feedback and will be sending this to the local management team.

Thanks,
Parking.com

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