Parking.com - ONE EAST DELAWARE Reviews 38

TrustScore 3 out of 5

3.1

10 E Chestnut Place, 60611 CHICAGO, IL, US


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Rated 1 out of 5 stars

Your credit card swipe option didn’t work — which caused a huge jam in the parking garage. Why make it difficult for me to give you money????? That’s truly the ONE thing that needs to work in a parkin... See more

Rated 3 out of 5 stars

Mostly my good experience booking online and saving some money. Difficult to find the entrance to the garage the next day which is on a different street. No good markings and never found it so I walk... See more

Rated 5 out of 5 stars

It’s all good just kind of hard to find parking at times, due to other shared parking uneven in spots but overall a good parking lot to choose.

Rated 5 out of 5 stars

Much easier than expected to enter and exit with the bar code. Plenty of parking available as well. Looked as if security patrolled the lot. Very spacious parking spots as well!

Company replied


Company details

  1. Valet Parking Service
  2. Parking Garage
  3. Parking Lot

Information provided by various external sources

Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!


Contact info

  • 10 E Chestnut Place, 60611, CHICAGO, IL, United States

  • (773)857-0653

3.1

Average

TrustScore 3 out of 5

38 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Your credit card swipe option didn’t…

Your credit card swipe option didn’t work — which caused a huge jam in the parking garage. Why make it difficult for me to give you money????? That’s truly the ONE thing that needs to work in a parking garage. Join 2025 get a tap to pay. Given the prices to park, I’m more than positive y’all have the funds to do so

15 April 2025
Rated 1 out of 5 stars

False Advertising

Paid for oversized vehicle, which says can fit SUV over 75 inches tall. Entrance has a 6 foot clearance bar.

4 March 2025
Rated 3 out of 5 stars

Mostly good booking experience.

Mostly my good experience booking online and saving some money. Difficult to find the entrance to the garage the next day which is on a different street. No good markings and never found it so I walked up the drive to the garage where you drive in. I was fine work it but apparently you’re not supposed to walk there.

13 August 2024
Rated 5 out of 5 stars

Easy to use

Easy to use. There were a few cars that parked in two spots which made it difficult to find a spot. Not parking.com's issue.

10 June 2024
Rated 5 out of 5 stars

We found the a spot easily

We found the a spot easily. The garage was close to where we wanted to be.

11 May 2024
Parking.com - ONE EAST DELAWARE logo

Reply from Parking.com - ONE EAST DELAWARE

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 1 out of 5 stars

I was charged $16 for 15 minutes

I was charged $16 for 15 minutes. Just a bit late getting to the car. Ridiculous. Horrible Service!

7 May 2024
Parking.com - ONE EAST DELAWARE logo

Reply from Parking.com - ONE EAST DELAWARE

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 2 out of 5 stars

Disappointing customer service

I got a good price! But within an hour of making my reservation, my plans got canceled. I wrote an email (the only way to contact the company) asking for a refund or credit. I received an automated message saying that someone would be in touch soon.

Over 48 hours later, I have not been contacted, nor have I received a refund or credit.

8 April 2024
Parking.com - ONE EAST DELAWARE logo

Reply from Parking.com - ONE EAST DELAWARE

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 1 out of 5 stars

Gate did not open

Gate did not open. I attempted to call the support number and no one answered. I also contacted via email about a refund and no response was given or a refund.

30 March 2024
Rated 5 out of 5 stars

Well worth the money!

Much easier than expected to enter and exit with the bar code. Plenty of parking available as well.

Looked as if security patrolled the lot.

Very spacious parking spots as well!

1 January 2024
Parking.com - ONE EAST DELAWARE logo

Reply from Parking.com - ONE EAST DELAWARE

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 1 out of 5 stars

Bait and switch on fees

Bait and switch on fees . Prepaid $5 for two hours. Charged another $13 when we were 39 minutes late. No way to extend on the app. No information about this or anyway to contact. Avoid this company.

19 November 2023
Parking.com - ONE EAST DELAWARE logo

Reply from Parking.com - ONE EAST DELAWARE

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

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