I used Google maps to locate the location of the parking garage. I was supposed to be entering. Google navigator said twice that your location was 155 East Chicago avenue. I entered the garage because... See more
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The code wouldn’t work and the attendant was very helpful so we didn’t have to pay twice.
It seems to be a safe place to park downtown Chicago. The machine could not read my reservation barcode but the parking employees were very helpful on my way out.
This was a rip off - Total bait and switch. We were charged $15 to park from 1pm to Midnight. When we left at 11:30pm we were charged another $40. When we called to complain - refunded the $15. BS... See more
Company replied
Company details
Information provided by various external sources
Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!
Contact info
161 E Chicago Ave, 60611, Chicago, IL, United States
- (312)986-3120
4.0
Great
35 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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The code wouldn’t work and the…
The code wouldn’t work and the attendant was very helpful so we didn’t have to pay twice.
1 August 2024
It seems to be a safe place to park…
It seems to be a safe place to park downtown Chicago. The machine could not read my reservation barcode but the parking employees were very helpful on my way out.
7 February 2024
Correct location issues
I used Google maps to locate the location of the parking garage. I was supposed to be entering. Google navigator said twice that your location was 155 East Chicago avenue. I entered the garage because I had already paid for a spot through spot hero. As I tried to leave the garage, my ticket didn't work. By the time the agent finally came on to help me, I was told that I was in the wrong garage and then he charged me for an additional 15 minutes that I had been sitting at the gate. I have been at the garage under 2 hours and end up paying $40. Which I was very unhappy about in addition to paying for my spot hero parking.
19 December 2023
Good service
Good service, as expected. Some spots seemed a little crammed, and took some effort to exit the spot that I had parked.
6 July 2021
Reply from Parking.com - OLYMPIA CENTRE
Thank you for your review Zois. We're glad you enjoyed your stay with us!
This was a rip off
This was a rip off - Total bait and switch. We were charged $15 to park from 1pm to Midnight. When we left at 11:30pm we were charged another $40. When we called to complain - refunded the $15. BS - we should have gotten the $40 back. If the cost was $40 that should have been communicated upfront.
30 June 2021
Reply from Parking.com - OLYMPIA CENTRE
Thank you for your review, Janell. We are going to look into this and will reach out directly.
The lot had plenty of open spots very…
The lot had plenty of open spots very clean and heated, i will park her ever chance that i get when i go downtown.
25 February 2020
Unprompted review
Reply from Parking.com - OLYMPIA CENTRE
Thank you for your review, Stephen. We're glad you enjoyed your experience and look forward to you parking with us again soon!
Thank you,
Parking.com
Overall pretty easy to use.
14 February 2020
Unprompted review
Reply from Parking.com - OLYMPIA CENTRE
Thank you for your review, Ashley. We're glad you enjoyed your experience and look forward to you parking with us again soon!
Thank you,
Parking.com
Barcode Reader Doesen't Work - Had to Double Pay
Would not recommend. Barcode scanned at the garage and said it was invalid even though I was at the exact parking garage and in the alloted time slot I chose. I was out the $15 bucks I paid through the app, then the garage charged me much more - around $45...I would not use this and instead go with another app and garage that has better barcode recognition so you don't double pay. Interested to see if the company makes it right.
8 January 2020
Unprompted review
Reply from Parking.com - OLYMPIA CENTRE
Thank you for your review, Cam. We're sorry there was an issue with the barcode scanner. We apologize for the inconvenience and understand your frustration. We have passed this along to the local management team to review. Someone will reach out to you to learn more and discuss a refund.
Thank you,
Parking.com
The price was wonderful
The price was wonderful! The garage was clean and the attendants were very helpful. The QR code would not scan, but the attendant on the phone got us in and out with no issues.
7 January 2020
Unprompted review
Reply from Parking.com - OLYMPIA CENTRE
Thank you for your review, Nichole. We appreciate the feedback regarding the barcode and will follow up with our local management team to look into that. We're glad you enjoyed your stay and look forward to you parking with us again soon!
Thank you,
Parking.com
Couldn't get in easy
Couldn't get in easy, couldn't get out easy. The barcode to scan wasn't clearly attached in the email and I had to call and give my reservation code. On the way out there wasn't even a code scanner. again I had to call to figure it out.
11 December 2019
Unprompted review
Reply from Parking.com - OLYMPIA CENTRE
Thank you for your review, Omar. We're sorry you had a difficult time with entry and exit. We appreciate the feedback and understand your frustration. We have passed this along to the local management team to review. If you would like to discuss your experience in more detail please feel free to email us at feedback@parking.com.
Thank you,
Parking.com
The app could work a little better but great money saver
The app could work a little better. When I'm booking a parking space and I navigate away from it to do something else, when I return I have to start my booking all over again. But it has saved me a huge amount of money on parking in downtown Chicago compared to the drive up rates.
9 December 2019
Unprompted review
Reply from Parking.com - OLYMPIA CENTRE
Thank you for your review, Michael. We're glad to hear that you've enjoyed your experience with the app for the most part and have been able to save a lot of money! Adding an account management feature to the app is our top priority and is currently in development. We look forward to you parking with us again soon!
Thank you,
Parking.com
Was not happy at all with there…
Was not happy at all with there service! Will not be using them any more!!! Very disappointing! I thought I was paying for a 12 hr and turned out it was a ripe off!! Under the fine print after purchasing came to find out it was only good for up to 6 hours!!!! Not happy very disappointing! I perfer spothero.
13 November 2019
Unprompted review
Reply from Parking.com - OLYMPIA CENTRE
UPDATE:
Hi Angelica - It appears that you are correct and that there was an error in our system regarding the duration of stay for this product. The duration of stay should be for 6 hours at the price you paid. The additional hours for the product should not have been offered. We are correcting this issue and apologize for any confusion and frustration.
Thank you,
Parking.com
Thank you for your review, Angelica. We're looking into your order details and do not see any information regarding your parking time being limited to 6 hours. Please email us at RmmMidwest@spplus.com with the fine print you referenced so we can look into this in more detail. We're sorry you had a negative experience and look forward to resolving this to your satisfaction.
Thank you,
Parking.com
Parking in downtown Chicago made…
Parking in downtown Chicago made simple, easy and affordable!
12 November 2019
Unprompted review
Reply from Parking.com - OLYMPIA CENTRE
Thank you for your review. If there was anything else we could have done to earn the full five-star rating please email us at feedback@parking.com and let us know. We're glad you enjoyed your stay and look forward to you parking with us again soon!
Thank you,
Parking.com
Will NOT be using this ever again!
Will NOT be using this ever again!! First and LAST time I'll be using this site!! I entered my times as 7am - 8:30pm. It gave me a price of $22 so I booked it because it was a better deal than Spothero(so I thought!!) who was wanting $35 for the same time frame. I went ahead and booked it, to only later find out my requested times were adjusted to 12:01am - 11:59pm with a "fine print" reading ONLY GOOD FOR UP TO 6 HRS!!! I clearly needed more than 6 hrs which is why I entered my specific times!!!! When I called customer service, they were ZERO HELP! Stated there was NOTHING they could do and I should take it up with the parking facility! ABSOLUTELY UNREAL!! I DO NOT RECOMMEND PARKING.COM! YOU'RE BETTER OFF BOOKING WITH SPOTHERO! 6 HRS WOULD'VE BEEN $16 WITH SPOTHERO!!
ZERO STARS IF I COULD!!!!!!!!!!!
6 November 2019
Unprompted review
Reply from Parking.com - OLYMPIA CENTRE
Thank you for your review, Maria. We're sorry you had a negative experience. However, we are unable to recreate the scenario you are describing in regards to the "fine print" you described. You requested 13.5 hours of parking, which qualifies for our retails special of $22, which is good for 24 hours. That is why the times were adjusted to 12:00 AM - 11:59 PM, which still fit your requested times. If you have the confirmation with the fine print you described that limited the parking to 6 hours please email it to us at RmmMidwest@spplus.com so we can look into it in more detail.
Thank you,
Parking.com
Very close to my event
Very close to my event. Cost was relatively low
3 November 2019
Unprompted review
Reply from Parking.com - OLYMPIA CENTRE
Thank you for your review, Ara. We're glad you enjoyed your stay and look forward to you parking with us again soon!
Thank you,
Parking.com
The attendant on duty was great.
30 October 2019
Unprompted review
Reply from Parking.com - OLYMPIA CENTRE
Thank you for your review, Jackie. We're glad you enjoyed your stay and look forward to you parking with us again soon!
Thank you,
Parking.com
Loved your $11/6 hour theater rate
Loved your $11/6 hour theater rate! Modest-sized lot we didn’t feel lost in, yet plenty of parking spaces. Indoor, heated. We’ll be back!
29 October 2019
Unprompted review
Reply from Parking.com - OLYMPIA CENTRE
Thank you for your review, Beth. We're glad you enjoyed your stay and look forward to you parking with us again soon!
Thank you,
Parking.com
It doesn’t get much easier to find…
It doesn’t get much easier to find parking in downtown Chicago than to use this service.
25 October 2019
Unprompted review
Reply from Parking.com - OLYMPIA CENTRE
Thank you for your review, Aimee. We're glad you enjoyed your stay and we look forward to you parking with us again soon!
Thank you,
Parking.com
Very convenient and easy to access.
22 October 2019
Unprompted review
Reply from Parking.com - OLYMPIA CENTRE
Thank you for your review, Katrina. We're glad you enjoyed your stay and look forward to you parking with us again soon!
Thank you,
Parking.com
Reply from Parking.com - OLYMPIA CENTRE
Thank you for your review, Kathy. We're glad you enjoyed your stay and look forward to you parking with us again soon!
Thank you,
Parking.com
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