Parking.com - FIELD HARBOR Reviews 10

We purchased our parking online. Chose this location because it was close to where we were visiting and they had a great price. However, had trouble scanning the code. We had a printout as well as a mobile scan and neither worked. So we took a ticket (as instructed if we had problems using our scan). On our way out the access code didn't work so had to ask for help. Was difficult to understand as intercom is muffled. Had to give the all my ticket info over intercom and then I was given access to get my car. Scanning on the way out worked but took a few times. We would choose this location again but just wish it was a smoother process. Very stressful, especially if you have cars waiting behind you. BTW, had the same issue at the Shoreham Garage but that one was way more of a problem getting into the garage.

Each time I wanted the garage door open, the QR code did not work and the tenant on the help line asked me for my name, how to spell my name, and my phone number. Fix the QR code readers! -- and no need to ask for all that info, just ask for the order number and that should be good enough.

The parking itself was great. Definitely watch the YouTube video provided a couple of times so you can find the location. Otherwise the multi level location will be incredibly difficult to maneuver. We did have some difficulty with the QR code reader both entering and exiting.

I was only able to use your App due to not being able to get to your garage in time so I did not use the rest of your service. Is there a way that I can get a refund?

Parked for 3.5 hours, left the garage only 7mins after that time ended. Got charged the FULL amount twice.
There is no grace period of like 10 mins? Frustrating

We did loops for 30 minutes with no luck finding our parking area and spot. The address wasn't valid. Went to see if we could request a refund, nope. Very dissatisfied.

The parking lot wasn’t open due to construction, so I wasted money.

FIELD HARBOR -
Address: 165 N Harbor Service Drive , Chicago, IL-60601
The garage was very hard to find. It is on lower wacker in a very sketchy and dark industrial basement. I did not feel safe.
Although I returned before the exit time the pedestrian entrance would not accept my scan. I walked in behind a car entering the garage.
On exit I was charged an additional $15 since it took several minutes to get back into the garage.
It was embarrassing how bad the experience was, especially since I had an elderly couple with me who had to walk down 2 flights of steep, dark stairways on return.

Couldn’t find the place. Never parked there