Parking.com - BRIGHTON LOT Reviews 13

TrustScore 2 out of 5

2.0

1634 Laurel ave, 37916 Knoxville, TN, US


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Rated 2 out of 5 stars

When we arrived at the parking location there were no actual parking spots left. It was apparent there were people who did not purchase parking passes parked in that area. Cars were blocking the exit... See more

Rated 2 out of 5 stars

There were no instructions on what to do when you got to the parking lot. The parking lot was full and no one monitoring the lot to make sure that the cars that were parked were paid customers. I feel... See more

Rated 1 out of 5 stars

We purchased parking ahead of time so we did not have the headache of driving around, when we arrived the lot was junk cars parked on top of each other and no spaces were available. It was a complete... See more

Rated 4 out of 5 stars

Would’ve been 5 star if it told you could select more time for a better rate

Company replied


Company details

  1. Valet Parking Service
  2. Parking Garage
  3. Parking Lot

Information provided by various external sources

Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!


Contact info

  • 1634 Laurel ave, 37916, Knoxville, TN, United States

  • (865)525-8438

2.0

Poor

TrustScore 2 out of 5

13 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Location is not monitored for paid passed

When we arrived at the parking location there were no actual parking spots left. It was apparent there were people who did not purchase parking passes parked in that area. Cars were blocking the exit onto Laurel. We were able to figure out a way to park there that would not block other drivers. It is extremely frustrating to pay $50 for a parking then upon arrival not have a spot to park in.

2 November 2024
Rated 1 out of 5 stars

We purchased parking ahead of time so…

We purchased parking ahead of time so we did not have the headache of driving around, when we arrived the lot was junk cars parked on top of each other and no spaces were available. It was a complete pain and a waste of time. As well as customer service did not care and was rude, and there was no one there to assist on site.

31 October 2024
Rated 1 out of 5 stars

Terrible!

Terrible!! I bought what I thought was a parking place paid 50$ for it and I get to the parking lot and it was full! I literally could not park there. How can you take my money and not guarantee me a spot to park? I want my money back!

12 October 2024
Rated 2 out of 5 stars

There were no instructions on what to…

There were no instructions on what to do when you got to the parking lot. The parking lot was full and no one monitoring the lot to make sure that the cars that were parked were paid customers. I feel like It was a waist of money when I could have parked in the unmonitored lot for free. No support or help given on the app.

20 September 2024
Rated 1 out of 5 stars

Not worth it

I had purchased my pass bc I knew I would be arriving close to concert start time that evening when I went to the spot where I had bought the pass for the lot was over crowded with cars. Was not able to park there and almost missed the concert trying to find another parking area that I had to also pay for as I wasn’t able to request a refund for the original spot that was overbooked.

20 September 2024
Rated 1 out of 5 stars

Nobody monitored the parking area

Nobody monitored the parking area. My daughter bought a pass to the lot on Laurel Ave and the lot was full when she got there. So either ppl parked with no pass or you all over sold the lot. Plus when I went to leave ppl had the exit blocked.

15 September 2024
Rated 1 out of 5 stars

No guaranteed parking spot

The parking lot was COMPLETELY packed when we arrived at 4:30 pm!! No markings to easily identify as lot M - Brighton and the walk was NOT 7 mins… was over a 22min walk to the Stadium. Pais $50 to park but no spot for me when I arrived. Very frustrating, saw many come after me in the same situation.

17 September 2024
Rated 1 out of 5 stars

No control of the lot

There were people coming in and parking after all of spaces were taken. That meant that people who purchased parking spaces didn’t have anywhere to park. Others blocked all of the exits. There was no one there to monitor the lot. We told all of our friends NOT to use any of these lots.

19 September 2024
Rated 1 out of 5 stars

I had prepaid for parking for a concert…

I had prepaid for parking for a concert and when I arrived 2 hours prior to the start of the concert, the lot was oversold and already full and I had to find different parking for a higher cost. I am thankful I was able to call and get my money back.

18 September 2024
Rated 1 out of 5 stars

Machines weren’t working in the parking…

Machines weren’t working in the parking lot and took numerous attempts to get your website to work.

13 May 2024
Parking.com - BRIGHTON LOT logo

Reply from Parking.com - BRIGHTON LOT

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 4 out of 5 stars

Would’ve been 5 star if it told you…

Would’ve been 5 star if it told you could select more time for a better rate

20 August 2023
Parking.com - BRIGHTON LOT logo

Reply from Parking.com - BRIGHTON LOT

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

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