After planning ahead and booking a three day stay through parking.com, I had to pay again when I reached the Lancaster train station parking lot because metropolis.io and Parking.com do not have their... See more
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See what reviewers are saying
Easy system to use BUT the QR codes should be “more accessible”…up on the piles are a bit hard to hit especially in a strong sun. Overall a good experience but wish there were more spaces so you don’t... See more
Company replied
Recently did a 3day trip to NYC and left the car at the Amtrak parking lot. Upon returning I had 2 parking violations totaling $80. Checked my receipt and discovered that I had incorrectly entered my... See more
Company replied
The app is easy to use, when it works. As I was trying to finalize the purchase, I kept getting the error that I hadn't entered my license plate. However that's the very first field and you can't ad... See more
Company replied
Company details
Information provided by various external sources
Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!
Contact info
53 E McGovern Ave, 17602, Lancaster, PA, United States
- (215)568-4025
3.4
Average
845 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Everything was great.
8 May 2025
No parking available
No parking available even though I prepaid. Apparently parking is first come first serve. This needs to be noted on the booking site! Pre payment does not guarantee you will have a spot for parking… very stressful looking for another place for parking!
4 May 2025
Easy to use app
16 April 2025
don't use this at lanc train station!
this is NOT the right way to pay for parking at the train station!!! do not use this!! you will get fined. parking.com needs to remove this location.
16 April 2025
Charged twice!
After planning ahead and booking a three day stay through parking.com, I had to pay again when I reached the Lancaster train station parking lot because metropolis.io and Parking.com do not have their shit together. Problem solving through the helpline with metropolis.io, they could not retrieve nor confirm my reservation even after an email showing the receipt. I have had numerous back-and-forths through email since then and I’m still being double charged. This is unacceptable.
14 April 2025
It was easy!!
1 April 2025
There was no long term parking when ai…
There was no long term parking when ai arrived at the station. Which resulted in me missing my train and having to buy another ticket at full price .You shouldn’t sell parking tickets if there’s no parking.
11 March 2025
The web site made it easy to reserve
The web site made it easy to reserve. The parking lot is well lit
Everything went as planned.
13 March 2025
Hard to find a spot
I arrived at 9:20am and no open slots ( I prepaid). I ended up finding a slot where a car took up two spots. When I got home, I saw many cars with a warning ticket on them. Why is this a warning? Do they not have to pay? I nearly missed my train looking for a spot (and pretty much created my own).
7 March 2025
Needed to talk to customer service…
Needed to talk to customer service called one number and was told I needed to talk to the Philadelphia office,I called from the 30th street station at 10am on Monday (3/8) recording came on and said they were closed and there hours were Mon thru Friday 8am to 5pm.
I left message and never got a response the problem I had rectified its self but your customer service is Terri8ble from now on I will use Huber to go back and forth to the the station
8 March 2025
There were no spaces available and I…
There were no spaces available and I prepaid.
Spaces should be reserved at the time of payment. Horrible experience!!
13 February 2025
app is easy to use.
2 November 2024
The signs for parking are too small and…
The signs for parking are too small and poorly located. Plus your app doesn’t work in the station.
25 October 2024
Getting harassed for a review
Getting harassed for a review, so here it is, 1 star for the harassment and overpriced fees
19 October 2024
I paid. You said I didn't.
I paid and you left 2 notices saying I hadn't. Now I have to spend time sorting it out
25 October 2024
The QR code does not work
The QR code does not work. I continued to put in my information several times. Then I noticed you charge me twice. I called to let you know the situation but the agent was so rude.
15 October 2024
Reply from Parking.com - AMTRAK - LANCASTER
We understand your frustration with the lack of available parking spots. We strive to provide a convenient parking experience for our customers, and we apologize that we fell short in this instance.
Thank you,
Parking.com
It was OK
It was OK. Site didn't explain what to do with the printed reservation. In fact there was a heading for that, but it was blank. No info. Would there be an attendant to give it to? So I guessed and left it on the dashboard.
17 September 2024
Reply from Parking.com - AMTRAK - LANCASTER
We appreciate your feedback and understand your frustration with the lack of clarity regarding the printed reservation. We strive to provide clear and comprehensive information to our customers. We will review your feedback and make improvements to our website and communication to ensure a smoother experience for future customers.
Thank you,
Parking.com
Reply from Parking.com - AMTRAK - LANCASTER
Thank you for your review. We are glad you enjoyed your stay with us!
Thank you,
Parking.com
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