The parking was easy to find based on the directions given in the instructions. Fairly easy to access via the elevators.
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The ticket on my app did not give me access to leave so I had to talk to the support line for 10 minutes just to get out without being charged again
The service was terrible, I would never use it. In my reservation they gave me two addresses, I went both ways and there was nowhere to park, I called customer service and they never answered. Of cour... See more
Company replied
Clean, safe, easy to navigate once inside. Was difficult to locate as the actual address is not posted outside
Company details
Information provided by various external sources
Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!
Contact info
323 W Lake St., 60606, Chicago, IL, United States
- (312)332-3276
4.0
Great
30 reviews
Hasn’t replied to negative reviews
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The parking was easy to find based on…
The parking was easy to find based on the directions given in the instructions. Fairly easy to access via the elevators.
7 May 2025
Easy to use.
6 April 2025
Excellent parking
Easy to find, easy in and out, a very clean garage, and affordably priced.
5 April 2025
It's safe and clean.
30 September 2024
Relatively easy to use.
26 August 2024
Clean and great
Clean, safe, easy to navigate once inside. Was difficult to locate as the actual address is not posted outside
29 August 2024
The service was terrible
The service was terrible, I would never use it. In my reservation they gave me two addresses, I went both ways and there was nowhere to park, I called customer service and they never answered. Of course no refund
12 July 2024
Reply from Parking.com - 191 N WACKER DRIVE
Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.
Thank you,
Parking.com
Lot was closed
3 May 2024
The app never works
The app never works. I have a hard time pulling up the pass to scan in and out.
When I search the location I need to find parking it doesn't go to that area but to some foreign area. Very annoying
30 April 2024
Reply from Parking.com - 191 N WACKER DRIVE
Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.
Thank you,
Parking.com
Reply from Parking.com - 191 N WACKER DRIVE
Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.
Thank you,
Parking.com
This thing seems to work well
It works. Better than paying drive up prices which are pretty high.
28 January 2024
Reply from Parking.com - 191 N WACKER DRIVE
Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.
Thank you,
Parking.com
Can’t get an account
24 January 2024
I had a problem being able to enter the…
I had a problem being able to enter the parking lot on my first stay. I bought it through the application in advance and when I got to the code reader it didn't recognize them. I tried several times and it continued like this. I backed out of the parking lot and bought it again from the street. and the same thing happened to me again, I entered and the QR code was not recognized.
What happened to me is that I had to buy it a third time for the same date only this time I did it with the ticket that you pick up in the same parking lot and it cost me double the value but in reality I paid it three times for the same date to The experience was not good for me.
23 December 2023
Reply from Parking.com - 191 N WACKER DRIVE
Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.
Thank you,
Parking.com
Comfortable
When I go to Downtown Chicago , I use the app. It is easy, safe, comfortable.
17 December 2023
Nice secure lot
Nice secure lot. Always clean and bright. I would not park anywhere else, and it helps that I work in the building and feel safe.
26 September 2023
Easy and convenient process.
13 June 2023
The ticket on my app did not give me…
The ticket on my app did not give me access to leave so I had to talk to the support line for 10 minutes just to get out without being charged again
26 May 2023
Reply from Parking.com - 191 N WACKER DRIVE
Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.
Thank you,
Parking.com
The directions to the parking was wrong…
The directions to the parking was wrong and I ended up paying extra to the location.
20 December 2022
Reply from Parking.com - 191 N WACKER DRIVE
Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.
Thank you,
Parking.com
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