One of the feet on our Parker Knoll chair snapped a screw which attached the brass wheel to the wooden leg. I contacted customer services and they agreed to send a new chair leg at no customer cost. G... See more
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Review summary
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Excellent customer service. We bought 3 sofas 10 years ago but wanted the alternative feet (without castors) as felt these would indent the carpet less. To our surprise these were supplied foc without... See more
Company replied
Steve Peberdy was our Engineer. All I can say is, What excellent customer service. He arrived earlier than scheduled and was very professional and courteous. He found the issue very quickly and solv... See more
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We had a problem with our chair reclining. We called Parker knoll service department they were marvellous. Got back to us gave us a date for the repair man to come to repair chair, He came earlier th... See more
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Company details
Written by the company
Our Mission: To bring the ultimate in comfort and luxury to the everyday sitting experience. Our story is a thoroughly British tale. From humble beginnings in a simple workshop in London, the Parker Knoll business steadily grew over time. Its home f...
Contact info
Farmwell Lane, NG17 1BX, Sutton-in-Ashfield, United Kingdom
- 01773604121
- customer.service@parkerknoll.co.uk
- parkerknoll.co.uk
4.4
Excellent
2K reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Manhattan sofa alignment
We have a Manhattan sofa and it was slightly misaligned after delivery and installation. We contacted PK via Arighi Bianchi and they arranged for Rob Green of Parker Knoll to come out and fix it. Rob did a great job, very nice and professional, he adjusted the seats and the connection plates. Now the sofa is perfect. Thanks Rob.
5 March 2026
Unprompted review
Reply from Parker Knoll
Dear Alan, Thank you for your review and lovely comments. We pride ourselves in supportive customer service and it's great that Rob delivered that. We will certainly pass on your kind words.
Best wishes from Parker Knoll
Westbury sofa
I recently bought a 2 seater 'Westbury' sofa, and am absolutely delighted with it. Beautifully made, classically styled, and very comfortable.
19 February 2026
Reply from Parker Knoll
Hi Richard - thank you for your 5 star review. It is lovely to know that you are pleased with your purchase.
Best wishes from the Parker Knoll Team
Top Marks to the Parker Knoll Team - Thank You
Our Parker Knoll sofa recently developed a slight squeak at one end, it’s 8 years old and in otherwise perfect condition. After contacting Lee Longlands who sold us the sofa (who were great), they liaised with Parker Knoll who scheduled one of their craftsman (Steve) who came to our home and fixed the issue. I have to commend Steve on a totally brilliant job, arrived promptly, clearly a highly knowledgeable craftsman and fixed our sofa which is now as good as new, thanks to all involved, I would highly recommend Parker Knoll.
2 March 2026
Unprompted review
Reply from Parker Knoll
Thank you so much for your lovely feedback. We are delighted to hear about your experience with Steve and will be sure to pass your kind words to him.
Best wishes from Parker Knoll
Great sales staff, disappointing delivery.
Great sales staff, very informative. Really pleased with the sofa and chairs. The only disappointment was delivery. They delivered as planned however we have oak floors which have been looked after for the last 13 years. We discovered recently they are now covered in scratches. This did not show immediately due to the dark days. We noticed in retrospect how “rough” both staff were when removing and dragging the cardboard protection. We also both commented prior to the delivery how very careful the Communuty Store staff were when they collected the old suite from us. We know it wasn’t them as my husband swept and washed the floor prior to the arrival of the new sofa and chairs.
9 February 2026
Reply from Parker Knoll
Hi Elaine, Thank you for taking the time to leave a review and we are happy that you are pleased with your Parker Knoll furniture. We are sorry that the delivery team from the store you purchased through were disappointing and we do hope that you have flagged this to the retailer who arranged the delivery.
Best wishes from Team Parker Knoll
Brilliant service, silence resumed!
We really like Parker Knoll furniture but our sofa had developed a squeak. Their service technician Steve arrived on time, with loads of tools, soon diagnosed the problem and fixed it, all within an hour, fantastic knowledge and sofa now perfect, no squeaks!!
2 March 2026
Unprompted review
Reply from Parker Knoll
Dear Chris, Thank you for your lovely feedback. We’re delighted to hear about your experience with Steve and will be sure to pass your kind words on to him.
Best wishes from Team Parker Knoll
Parker knoll excellent, retailer not so.
The bad experience was not down to parker knoll it was the retailer. We ordered and paid for a brand new suite but actually received the one from their showroom. After raising the issue with the retailer they agreed to supply a brand new suite from Parker Knoll as they should have done in the first place. We have now received the new suite and my wife and I are highly delighted thank you.
10 February 2026
Reply from Parker Knoll
Dear Keith,
Thank you for taking the time to share your experience, and we’re very pleased to hear that you are now delighted with your new suite.
We understand that the initial issue related to the retailer’s fulfilment process rather than the manufacture of your furniture. As a manufacturer, we do not manage showroom stock or deliveries directly, but we always want customers to enjoy the quality and craftsmanship Parker Knoll is known for.
If you feel it’s appropriate, we would be grateful if you might consider sharing a review specifically about your Parker Knoll suite and your satisfaction with the product itself. Customer feedback about our furniture means a great deal to us.
Thank you again for choosing Parker Knoll, and we hope you enjoy your suite for many years to come.
Kind regards,
The Parker Knoll Team
Disappointed
Disappointed that the cloth covering is cut skimpy at back edges. Both half’s of the sofas do not aline gap between the seats there is nothing to stop phone/tv remote falling through. However on raising the foot rest both side collide! Despite furniture village selling us the “easy gilders” the furniture isn’t easy to move.
9 February 2026
Reply from Parker Knoll
Hi Susie, Thank you for taking the time to leave your review. We would be keen to understand more about the points you have raised and trust that you have raised these with Furniture Village who would usually arrange for a technician to visit. Please don't hesitate to get in touch with us should you need our assistance in liaising with Furniture Village. Our customer service team will be happy to help: customer.service@parkerknoll.co.uk
Best Wishes from Team Parker Knoll
Excellent experience
Excellent experience. Following moving house lost a screw to one of the sofas wheels meaning much weight the wheel would come off and the pin dig in the floor. Upon contacting Parker Knoll and liaising with Alison resolved the issue and new legs den. Quick, pain free service and would highly recommend
26 February 2026
Unprompted review
Reply from Parker Knoll
Hi Lauren, Many thanks for your 5 star review. We’re delighted to hear about your experience. At Parker Knoll, we pride ourselves on providing not only beautifully crafted furniture, but also attentive and supportive customer service and it’s fantastic to know Alison delivered just that. We will be sure to pass on your kind words.
Best wishes from Team Parker Knoll
Spent a considerable sum on two…
Spent a considerable sum on two recliners and a sofa from our local Parker Knoll stockist less than 2 years ago, so far both recliners have failed 3 times and when they have failed they’ve failed in the full back position meaning the room is kind of blocked. Have raised the issue with store and tbh whilst they’ve organised a fix the repairs have not lasted , we are now on our third set of switches and both motors are very very slow. Having spent £7000 on these I now regret ever buying them. Over priced and of poor quality , the switches have to come from china and are out of stock. As retirees we saved to buy what we thought was good quality furniture, sadly it ain’t. Wouldn’t consider this make again.
26 February 2026
Unprompted review
Reply from Parker Knoll
Dear Malcolm,
Thank you for taking the time to share your experience and we are sorry that you have encountered issues with the recliners. Your retailer had advised us of the concern and an experienced technician has been appointed. In order to minimise the inconvenience for you and also to ensure that the root cause of the issue can be addressed, replacement parts are being supplied before the visit. With regard to component sourcing, just for context, it is due to the significant reduction in specialist manufacturing within the UK, we, like all other UK and European sofa manufacturers, must source components globally. Fabric is sourced from across Europe, timber from Eastern Europe, metal mechanisms from the USA and China, and electrical components from the USA, Europe and China. This is an industry-wide reality rather than a practice unique to us. Whilst this can create some supply chain delays, it is not the case in this instance.
We would also advise that we are one of the very few UK upholstery manufacturers who test our products to full contract level standards, rather than solely to general domestic standards. This more rigorous testing regime is specifically designed to give us confidence in the durability and suitability of the materials and components we specify from our global suppliers.
Unfortunately, your experience has been very different from that we would expect and we apologise for the disappointment this must cause.
We anticipate that the technician will be in touch shortly to arrange an appointment to attend and assure you that we will liaise closely with your retailer to ensure everything runs smoothly.
Best wishes from Parker Knoll
Very quick response to a problem around…
Very quick response to a problem around manufacture. 2 days from reporting an issue to it being resolved, and no quibble.
26 February 2026
Unprompted review
Reply from Parker Knoll
Thank you Julian for your 5 star review. Whilst we strive to ensure our furniture does not disappoint, we appreciate the importance of the right suppport and thank you for your positive comments.
Best wishes from Team Parker Knoll
Parker Knoll have been very obliging in…
Parker Knoll have been very obliging in trying to sort out my problem with my recliner chair.
Robert Green visited us this morning and I have say what a very pleasant, helpful man he was.
He went out of his way to make me comfortable on my chair and I would like to say “Thank you very much”
It’s not often customer service put the customer first but Rob certainly did in a kind friendly manner.
26 February 2026
Unprompted review
Reply from Parker Knoll
Dear Lynn, Thank you so much for your 5 star review. We are delighted to hear about your experience with Rob. That level of service is exactly what we strive for. We’ll be sure to pass your kind words on to him.
Best wishes from Team Parker Knoll
Great sofa and chair just as expected
Great sofa and chair just as expected. Very comfortable and well made.
14 February 2026
Reply from Parker Knoll
Many thanks Janet for your 5 star review. Comfort and craftsmanship are at the heart of what we do, so it’s fantastic to receive your lovely comments.
Best wishes from Team Parker Knoll
Sumptious suite
Sumptious suite , and so comfortable well made and stylish .
We are so happy to own a Parker Knoll
13 February 2026
Reply from Parker Knoll
Thank you Mr Watt for your 5 star review and your lovely comments, they are much appreciated.
Best wishes from the Parker Knoll Team
Unfortunately we had a slight issue…
Unfortunately we had a slight issue with one of the sofas, Parker knoll arranged for it to be put right very promptly.
I always think a good company can be judged by how well it deals with issues, well done. This is our second Parker knoll suite for the very reason that quality is high compared with a lot of other manufacturers.
22 January 2026
Reply from Parker Knoll
Thank you Mr and Mrs Parry for your 5 star review and for making a further purchase from us. Whilst we are sorry that there was an issue with one of the sofas, we always strive to ensure any concerns are reviewed and addressed as quickly as possible.
Best wishes from The Parker Knoll Team
Parker knoll sofa
Helpful and knowledgeable staff at Haskins store.Quality of sofa build
4 February 2026
Reply from Parker Knoll
Thank you Paul for your five star review. It is great to know that your sofa buying experience has been positive throughout.
Best wishes from The Parker Knoll Team
Caledonian Stone showed "Shading" within a month of delivery.
The fabric that we chose (Caledonian Stone) was not marked as being susceptible to shading in the sample book. However it showed shading within a month of of purchase.
We are extremely disappointed.
27 January 2026
Reply from Parker Knoll
Thank you for your feedback. We are sorry that you are disappointed with the Caledonian fabric. It remains a very popular part of our range. Fabrics with a raised pile will reflect the light differently as the pile flattens. The use of a soft brush will help restore the pile. If you discuss with your retailer, they may be able to arrange a technician inspection which would hopefully be able to reassure you regarding the characteristics and maintenance for the fabric and furniture.
Best wishes from the Parker Knoll Team
Fantastic service finding me some spare…
Fantastic service finding me some spare buttons for my foot stool. Thank you to Jack Harris in Customer Service for organising. I was so happy they were able to help going above and beyond to find the spares for me. Thank you very much!
26 January 2026
Unprompted review
Reply from Parker Knoll
Thank you for your 5 star review. We have passed on the details to Jack. Best wishes from The Parker Knoll Team
Excellent all round
I purchased a Bodella sofa supplied by PK via John Lewis and have to say the service from both has been exemplary.
The sofa manufacture was completed slightly ahead of the stated time frame and the messaging for delivery etc was timely.
The sofa itself has fully met our expectations being one of very few good quality smaller options available.
It appears to be very robustly made and provides great support for my 5’4” height ie: I can sit with my feet on the floor in a nice upright position. Should I wish to recline, the smooth operating recline function provides numerous positions, all of which are comfortable. The fabric I chose appears hardwearing and is an attractive herringbone design. Unlike sofas from other manufacturers, there are no unsightly baggy areas where fabric has to fold.
The seat and back cushions are firmer than I am used to and I realise these will soften with use - but I’m not heavy so I’m hoping this firm feel will last a while!
In summary, a great sofa with which I am very pleased and hope to enjoy for many years to come.
Thank you
5 February 2026
Reply from Parker Knoll
Dear Chris,
Thank you so much for your detailed and thoughtful review.
We’re absolutely delighted to hear how pleased you are with your Bodella sofa and the service you received. It’s wonderful to know that both Parker Knoll and John Lewis & Partners delivered an exemplary experience from manufacture through to delivery.
We’re especially pleased that the size, support and reclining function are working perfectly for you. Comfort and craftsmanship are at the heart of what we do, so it’s fantastic to hear that the sofa feels robust, supportive, and beautifully finished.
We hope it continues to provide you with comfort and enjoyment for many years to come.
Best Wishes
Parker Knoll
Robert Green came and fixed our legs on…
Robert Green came and fixed our legs on sofa and while he was here he noticed that the cushions wasn't great and out of the blue got a phone saying as a good gesture of will he will come back to replace our cushions which he did really top bloke he's a bonus to Parker knoll take care Rob nice to see you again
17 February 2026
Unprompted review
Reply from Parker Knoll
Dear Karen
Thank you so much for your lovely feedback.
We’re delighted to hear about your experience with Robert.
It’s wonderful to know that not only did he resolve the issue with your sofa legs, but that he also took the initiative to address the cushions and arrange a return visit as a gesture of goodwill.
That level of care and attention is exactly what we strive for.
We’ll be sure to pass your kind words on to him.
Warm regards
Parker Knoll
Wonderful customer service
We’ve had problems with the supplier in providing us with swatches for our new Burghley order. I called Parker Knoll directly and spoke with a young gentleman called Robbie. He went the extra mile! Going out of his way to help us and sent some fabric within 3 days. I had to go back to him for more help and he was just as enthusiastic. So nice to know he’s there to help and obviously gets joy out of helping customers. Such a refreshing change. Thank you Robbie I hope your company appreciate you as much as I do!
10 February 2026
Unprompted review
Reply from Parker Knoll
Dear Heather,
Thank you so much for taking the time to share such wonderful feedback.
We’re absolutely delighted to hear about your experience. At Parker Knoll, we pride ourselves on providing not only beautifully crafted furniture, but also attentive and supportive customer service and it’s fantastic to know Robbie delivered just that.
We will be sure to pass your kind words on to him.
Warm regards
Parker Knoll
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