Parker Knoll Reviews 

Still waiting for my original repair 5 months on would not buy from you again we’ll I’m still waiting for my repair they sent another person out to look at it and said the spring is broken that’s what I said in January it’s now the middle of June, do you not think a full refund would be the right thing todo??

well made piece of furniture. Worth the wait. There was a good choice of fabrics, so easy to make a choice that feels robust and fits in with existing decor.

Exactly what I wanted, high backed & comfortable, the quality is so good

Good delivery time as it ready sooner than we thought and lovely sofa . Delivery men brilliant as well .

Good correspondence upfront advising of appointment time and checking ok. Then arrived on time and did the job well. Rob was very polite throughout. No hesitation in endorsing Rob as a great technician.

Robert Green, service technician, came on 12th May 2026 to look at the seat cushions on our settee, which had dipped in the middle. He brought new foam cushions with him which, after he had inserted into the original covers, proved far too hard to be comfortable. With no hesitation Rob took them back to the factory and returned within the hour with replacements,which are just right and very comfortable. What a brilliant service! Rob deserves a 10* rating for his prompt and efficient action. Thank you.

Steve arrived on time,he was very helpful talked us through how to look after our new sofa's explaining and demonstrating the process of dressing the cushions. We were very pleased with service. Thank you

I contacted Customer Services as I am about to re-upholster a circa 1970's Parker Knoll armchair. Jack Harris could not have been more helpful. I needed to replace the bindings that support the seat springs and Jack located what I needed and supplied them at no cost so that I can begin my project. I'm sure the chair will live on for another 50+ years easily!

My new furniture is a beautiful colour and very comfortable the reason I've knocked a star off is because the furniture does not come with smooth gliders so moving this very heavy furniture is impossible smooth gliders would make this easier on carpet.

Very pleased with service many thanks

Sofa smells of damp and we returned it to Sterlings who kept it in a very cold warehouse and brought it back to us weeks later with no improvement. We bought this as a replacement for a grand sofa from Parker knoll so know what the quality should be. The bottom of the sofa has two slashes on the black covering and a black mark - I have photos. Very disappointed returning PK customer - please stop wrapping goods in plastic as this increases the moisture and when moved from a very cold distribution warehouse (Sterlings) to a warm environment makes the good smell very damp!

I am delighted with my two reclining chairs and three seater sofa. I would recommend Parker Knoll every time.

I am actually disgusted,we purchased our sofa 3 years ago and it has a smell that has got worse ,we thought at first it was because it was new but it’s got worse not better.I contacted Parker knoll and they sent Rob a service engineer,,at a cost of £60 ,he said he was getting a faint smell then unzipped the back cushions and said it was coming from them and would recommend they replace the interior of the back cushions I am concerned because I have a baby grandson that comes regularly it is a chemical smell and I don’t know if it could harm him .
When the store contacted me they said Rob couldn’t find anything wrong !! I don’t understand why he would say that ,so I am left wit a sofa that stinks when the lounge door is closed .Angry and disgusted .

Steve peberdy was absolutely excellent! the job that he came to do was fixed within in minutes. So a excellent service.

Appointment made in an appropriate timeframe and the technician arrived spot on time. Reclining Sofas bought 4 years ago and recently found a grommet on the floor this was replaced with a complete new reclining mechanism. Steve was very experienced, tidy, very efficient and pleasant. Thank you!

Rob who turned up to look at the problem I had with my G plan sofa was an extremely pleasant guy.
Very knowledgeable and keen to resolve my issue.
He hit on the problem immediately and had the parts in his van to rectify the problem. I found this very reassuring and to be honest great.
I am very impressed with the service offered by parker knoll to send out a person like Rob who can solve the problem immediately without the hassle of repeated visits or taking the sofa away.
This service is excellent.
Rest assured you are in very capable hands.
My sofa now is superb.

Had a slight problem with the zip on my leather chair. Robert Green came to look, took the chair to pieces, took it back to the factory as we live only 20 minutes away. Repaired the cushion and was back in my house putting chair back together in under two hours and then cleaned up after himself.
Great service and lovely friendly Gentleman

Robert was extremely helpful and solved our issue in a trice! Also he showed me how to interchange the cushions and gave guidances on general maintenance going forward. So nice to meet someone pleasant and approachable thank you

Delivery was very smooth and efficient

I have a Parker Knoll sofa and armchair and am delighted with the quality and comfort of these items. I recently bought an ottoman and made enquiries about buying fabric to match my sofa. The Customer advisors could not have been more helpful. Great customer care.