PARIMATCH.co.uk Reviews 571

TrustScore 3.5 out of 5

3.6

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers frequently praise the staff for being helpful, polite, and efficient in resolving issues. People often highlight the quick response times and effective solutions provided by the support team, making their interactions smooth and pleasant. However, some people were dissatisfied with payment-related issues, with several reporting difficulties in withdrawing funds, delayed payouts, or issues with account access. Additionally, some reviewers found the website to be problematic, experiencing server errors and general dissatisfaction with the platform's functionality.

What people talk about most

Customer service

Users describe ambiguous interactions with customer service. Many reviewers report negative experiences,... See more

Staff

Reviewers mention positive feedback about staff. Customers frequently praise individual staff members like... See more

Payment

Reviewers highlight negative aspects of payment. Many customers report issues with blocked accounts and... See more

Website

Customers had negative experiences with the website. Many reviewers report that the site takes deposits but... See more

Service

People report ambiguous experiences with service. Many customers express frustration, citing issues like... See more

Based on these reviews

Rated 4 out of 5 stars

The customer service is spot on, my server Louis done a much as he could snd sorted job, also is a good site for offers

Company replied

Rated 4 out of 5 stars

Irene really helped me today she sorted all the questions I had and got me into my account I’ve been tryin for 2 days but she sorted it

Company replied

Rated 3 out of 5 stars

Not very good payouts, infact very low, seem to a good play but thats about it, I'm thinking of moving on to somewhere a little more fairer, I dont mind losing but a decent win would be nice

Company replied

Rated 5 out of 5 stars

Got lucky on premier league multi bet this weekend. Evaluation took literally 5 seconds after the last match and the pay-out just arrived in my bank account. I consider this a 4.99 as I will be... See more

Company replied


Company details

  1. Gambling House
  2. Betting Agency
  3. Casino
  4. Gambling Service
  5. Online Casino or Bookmaker
  6. Online Sports Betting Vendor

Written by the company

Parimatch is a leader in online sports betting, gaming, and entertainment. We’re experts in sports betting and you can rely on us to have a wide range of betting markets and competitive odds for the sports you follow. Whether your game is football, golf, or tennis, or if you follow Formula 1, boxing, greyhounds or horses, we’ve got you covered.


Contact info

3.6

Average

TrustScore 3.5 out of 5

571 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 53% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

I posted a review on Feb 9th

I posted a review on Feb 9th, gave it 3 stars, gone up a star as I stuck with it and have had a few good wins, instant withdrawal, and I get a good play, hope this review doesn't jinx me 😅

19 April 2026
Unprompted review
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Reply from PARIMATCH.co.uk

Thank you so much for the review; it means a lot to us! We're thrilled to hear that you've had some good wins, along with instant withdrawals. We hope you continue to enjoy your experience with us. Have a lovely day ahead!

Rated 1 out of 5 stars

Awful

Awful you could be playing all day n you won't win nothing worse site I've ever been on don't waste your money.

17 April 2026
Unprompted review
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Reply from PARIMATCH.co.uk

We are sorry to hear you're not having a great experience with the site, we do appreciate the feedback.

Rated 1 out of 5 stars

They won’t give the welcome bonus to anyone - scammers

Signed up for the welcome bonus of 200 free spins. I deposit the money then stake £10 to get some of the free spins. Then I am notified that I am stripped from offers and can’t use free spins. I contacted support and they said they are legally allowed to do this as it is hidden in the terms and conditions somewhere. Absolute scammers do not trust this company. Only go for welcome bonuses of brands that you have heard of not these random scammers.

17 April 2026
Unprompted review
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Reply from PARIMATCH.co.uk

We're sorry to hear this Angus, if you would like this looked further into please email help@parimatch.co.uk

Rated 1 out of 5 stars

Not to be trusted

Shocking. Signed up for the promotion offer deposited my money placed the qualifying bet and within 10 minutes of doing all this they blocked my account from any promotions but were happy to take my bet. Only reason I selected them was for the offer. Shocking

9 April 2026
Unprompted review
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Reply from PARIMATCH.co.uk

We're very sorry to hear this David, if you would like us to look at your account please don't hesitate to contact us

Rated 1 out of 5 stars

Totally fraud deposit not credited

Totally fraud deposit not credited, after sending 40 Mail they only reply with story since 2 month , Parimatch UK is not responsible for india parimatch then why your name and company name using here. You are only fraud

8 April 2026
Unprompted review
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Reply from PARIMATCH.co.uk

I'm very sorry to learn of your situation; however, I'm afraid we don't have access to Parimatch India accounts.

We run separately from them. Parimatch UK is operated by BV Gaming Limited, whereas Parimatch India is operated by Castianes B.V. (reg. number 159965). We are a different company altogether and have no affiliation with their website. I advise contacting the Indian Gambling Authority if Parimatch India isn't supporting you as you believe it should.

Rated 4 out of 5 stars

Fast payers

Good compared to alot the competition

Very fast payers, basically instantly. Decent welcome off with free spins and no wagering.

Customer services reasonably queue length and answer your queries. Can see all your play data easily, with win and loss etc easily found.

3 April 2026
Unprompted review
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Reply from PARIMATCH.co.uk

Thank you for your kind review, we're glad to hear you're liking our site! If you have any feedback on how we can improve, please don't hesitate to contact our customer service team!

Rated 1 out of 5 stars

I have not recived my deposit of 2000…

I have not recived my deposit of 2000 INR even after 3 days of waiting nobody is taking any action on it kindly look into this

28 March 2026
Unprompted review
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Reply from PARIMATCH.co.uk

Hello Kanak, we are sorry to hear about your situation; however, we don't have access to Parimatch India accounts.

We are run separately from them, Parimatch UK is operated by BV Gaming, whereas Parimatch India is operated by Castianes B.V. (reg. number 159965).

We are a different company altogether and have no affiliation with their website. I advise contacting the Indian Gambling Authority if Parimatch India isn't supporting you as you believe they should.

Thank you for contacting us. We apologise for not being able to assist with your query.

Rated 1 out of 5 stars

Terrible

Terrible. Barred from promotions when I only just signed up. For no reason. I would avoid.

26 March 2026
Unprompted review
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Reply from PARIMATCH.co.uk

Hi Heidi, we're sorry to learn of your situation. Please kindly contact us via e-mail should you wish to discuss your matter further. Our e-mail address is help@parimatch.co.uk

Rated 1 out of 5 stars

Banned from promotions

Won a £100 bonus from a wager and open a box promotion and was then banned from promotions the next day why make it possible to win it if you’re going to ban customers from promotions for it disgusting company bare in mind I have a £2,000 lifetime deposits

13 March 2026
Unprompted review
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Reply from PARIMATCH.co.uk

Hi Ethan, we are sorry to learn of your block from our services. If you haven't already, please feel free to contact us via e-mail should you wish to discuss this further, our e-mail address is help@parimatch.co.uk

Rated 1 out of 5 stars

50p super boost stake limit!!

50p super boost stake limit!!
Hilarious
365 and WH both do £25.
But I guess those are proper sportsbooks not jokers

11 March 2026
Unprompted review
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Reply from PARIMATCH.co.uk

Hi Dave, we're sorry to learn of your recent experience, please feel free to e-mail us to discuss your matter further. You can find us via help@parimatch.co.uk

Rated 1 out of 5 stars

It has been over one month i have made…

It has been over one month i have made 4 deposites if 10000/- each total 40000/-
Since 30 days i have been mailing them , sending all the proofs of sucessful deposite , i have shared my bank trasection ans bank statement with parimatch till now i only recieve automated answers , 40000 is not a small amount and these shamless people are doing nothing about my hard eaened money . ...i have aent 1000 mails but in every mail they reply there dedicated team is working and i ll have to wait , they are simple shameless frauds and cheater who are running parimatch do not treat there customers in a right and peoper way , these parimatch theif do not even bother about there customer like me who is actually begging for his own money which has been sucessfully deposite , i have raise many tickets i have done chatting with them , i have e mailed them mkre than 100 times but these shameless people are not returning my own money to me please any one help me reaching this currupt parimatch theifs management please anyone help me now i m helpless with there replies of wait waiting

1 March 2026
Unprompted review
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Reply from PARIMATCH.co.uk

Hello Saachin, we're sorry to learn of your recent experience, please feel free to e-mail us again to discuss your matter further. You can find us via help@parimatch.co.uk

Rated 1 out of 5 stars

Don’t play slots here

Don’t play slots here. Terrible experience, they will take everything you have, you will play £30 no bonus and just whenines are starting to come through the screen would appear with (server error) and force me to reload, when you reload the game is reset along with you win/loss ratio so the game assumes you as a new player, slimy company that I will be reporting to the gambling commission not only because of the terrible plays/theft/customer abuse above but I am signed up to Gamstop and they have broken their agreement with this company by letting me play, if they did I would never have been able to sign up let alone deposit and play. No Identity checks, The only positive thing is quick withdrawals and don’t take that as I won, I withdrew at a loss. Very disappointed and filled with rage.

10 March 2026
Unprompted review
PARIMATCH.co.uk logo

Reply from PARIMATCH.co.uk

Hello Codey , we're sorry to learn of your recent experience, please feel free to e-mail us to discuss your matter further. You can find us via help@parimatch.co.uk

Rated 2 out of 5 stars

Don’t play slots here

Don’t play slots here. Terrible experience, they will take everything you have, you will play £30 no bonus and just when the lines are starting to come through the screen would appear with (server error) and force me to reload, when you reload the game is reset along with you win/loss ratio so the game assumes you as a new player, slimy company that I will be reporting to the gambling commission not only because of the terrible plays/theft/customer abuse above but I am signed up to Gamstop and they have broken their agreement with this company by letting me play, if they did I would never have been able to sign up let alone deposit and play. No Identity checks, The only positive thing is quick withdrawals and don’t take that as I won, I withdrew at a loss. Very disappointed and filled with rage.

10 March 2026
Unprompted review
PARIMATCH.co.uk logo

Reply from PARIMATCH.co.uk

Hello Codey , we're sorry to learn of your recent experience, please feel free to e-mail us to discuss your matter further. You can find us via help@parimatch.co.uk

Rated 1 out of 5 stars

This company is scammer ..

This company is scammer ... they takes no responsibility for withdrawal ... without paying money says withdrawal done .. and ticket closed .. fake company scammed me with 1000 euros

15 January 2026
Unprompted review
PARIMATCH.co.uk logo

Reply from PARIMATCH.co.uk

Hello, we are sorry to hear about your experience. Please feel free to contact us by email to discuss your matter further. Our email address is help@parimatch.co.uk

Rated 1 out of 5 stars

4 months and still no refund

I made a deposit which was later cancelled, but I have still not received my refund. It has now been 4 months.
I submitted my bank statement as proof that the money was deducted from my account. Despite this, I keep receiving responses saying the payment provider did not receive the funds. However, the amount was clearly debited from my bank.
Waiting 4 months for a refund is completely unacceptable. The lack of proper resolution and clear communication is extremely disappointing.
I strongly urge the company to investigate this properly and return my money as soon as possible. Based on my experience so far, I cannot recommend this service

Ticket ID
#52072762
Account id:428969100

11 November 2025
Unprompted review
PARIMATCH.co.uk logo

Reply from PARIMATCH.co.uk

We are sorry to hear about your situation; however, I'm afraid we only operate Parimatch UK.

We are run separately from them, Parimatch UK is operated by BV Gaming, whereas Parimatch India is operated by Castianes B.V. (reg. number 159965).

We are a different company altogether and have no affiliation with their website. I advise contacting the Indian Gambling Authority if Parimatch India isn't supporting you as you believe they should.

Rated 1 out of 5 stars

SCAM - AVOID - DON'T TRUST - THEY DON'T PAY WINNINGS

Absolute scam company. Advertise Bet £10 get £20 - allow you to bet and lose - then refuse to credit the free bet. No warning in advance. SCAMMERS - AVOID!

14 January 2026
Unprompted review
PARIMATCH.co.uk logo

Reply from PARIMATCH.co.uk

Hi Stephen, we're sorry to learn of your experience, please feel free to contact us via e-mail should you wish to discuss your matter further, thanks. Our e-mail address is info@parimatch.co.uk

Rated 1 out of 5 stars

Account restricted and unable to withdraw for over 3 weeks.

Wish I read all the negative reviews before joining with these time wasters. Its been over 3 weeks and still my account is restricted. All documents were provided and accepted on the same day!

Below is the only message you will get for them to justify stealing your money:

'Your account is being reviewed, and the relevant team will email you with the outcome once the review has been complete. There is no timeframe for this review. I do apologise for the inconvenience.'

The relevant team (Account Security Team) will tell you the same thing but with an extra line 'We will not respond to further queries this matter unless there is a change in status'.

Stay away from all brands related to BV Gaming!

My advice is to log your complaints through Resolver and press for a deadlock letter, then you can escalate to IBAS and the UKGC. Letting people not withdraw or delaying verification is a direct infringement on the UKGC licence so do not let these lot off!

23 December 2025
Unprompted review
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Reply from PARIMATCH.co.uk

We are sorry to hear you're not happy with the timeframe of the review. Please contact our Live Messaging Service for an update ay anytime.

Rated 1 out of 5 stars

Parimatch is the new parasite

Honestly I never write reviews but i had to on this one this parimatch. Are parasites they are just after your money I signed up ad a new customer and it says you don't have to opt in as a new promotion place £10 and that's it. However I got a email as after my bet settled I thought it was strange I didn't get my money they basically said they can remove the promotion at anytime and I'm not entitled to any promotions or any promotions in the future but I can place bets? They can do 1 they are parasites. AVOID AT ALL COSTS THE PROMOTION IS STILL AVAILABLE. BUT YOU WONT RECEIVE YOUR FREE BETS STAY CLEAR FROM THIS COMPANY

4 January 2026
Unprompted review
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Reply from PARIMATCH.co.uk

Hello Ryan, we're sorry to learn of your experience with us. We'll be happy to discuss this further with you if you wish, our e-mail address is help@parimatch.co.uk

Rated 1 out of 5 stars

Unfair practices by Parimatch!

Parimatch offers, as a welcome bonus, among other things £10 in free spins on Big Bass Splash, but don’t fool yourselves into thinking you’ll win anything, because any potential winnings are added to the bonus value instead of the player’s balance. So you keep playing until the bonus is drained to zero! No winnings at all! This is a scam!

31 December 2025
Unprompted review
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Reply from PARIMATCH.co.uk

I am sorry you feel this way, but most casino bonuses have wagering attached, as per the terms of the offers.

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