I want to know why UPS no longer appears in my search report and the cheapest price for shipping to the USA is now around €400. I won't be using you again until this is resolved.
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See what reviewers are saying
I've used Parcel Monkey every year and been satisfied with it. This year I was disappointed that my parcel was held up for so long at Dubai airport. I understand that it was Christmas but I wasn't in... See more
I book delivery ups through parcel monkey on 4th January, 1st mistake ups France entered wrong address. Due to that so much delay in sri lanka and I have paid so much additional for detain co... See more
Company replied
Everything went really well. It took longer than previewed but considering the pandemic and the new customs rules (post Brexit) we can say it went really well. All necessary documents were prepared b... See more
Company replied
Company details
- Courier Service
- Courier and Delivery Service
- Delivery Service
- Mailing Service
- Shipping and Mailing Service
- Shipping Service
Information provided by various external sources
Parcel Monkey vous fera gagner du temps en comparant les coûts d'envoi pour vos livraisons internationales.
Contact info
21 Tollgate, SO53 3TG, Southampton, United Kingdom
- parcelmonkey.fr
3.4
Average
653 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Do not use at Christmas if at all!!!!
You send me an email to review your company when my parcel(S) have not arrived. Tracking numbers from parcel monkey don’t correspond with dpd so you can’t find out where your parcel is at. Sad to say my children did their Christmas presents this year. It might be a miracle if they’ll get them at all, thanks DPD and parcel monkey for nothing. Merry Christmas and a Happy New year.
24 December 2020
Reply from Parcel Monkey France
Hello Robert,
We are very sorry to hear about your disappointment with the service provided. Please be advised that the support team has contacted you on your Parcel Monkey account in regard to this matter. Please get back to them, so they can resolve this for you.
Regards,
Parcel Monkey Team
Excellent price and service
Excellent price and service. Used dpd via parcel monkey and parcel arrived in 3 days.
9 December 2020
Reply from Parcel Monkey France
Hello Anne,
Thank you for your nice review. We hope to see you soon.
Regards,
Parcel Monkey Team
Excellent value and service
23 December 2020
Reply from Parcel Monkey France
Hello Donna,
Thank you for your amazing review! We hope to see you soon.
Regards,
Parcel Monkey Team
Excellent service
Excellent service, seamless fast and really pleased with the price. Young man who collected was friendly and efficient. I would definitely recommend.
22 December 2020
Reply from Parcel Monkey France
Hello Susan,
Thank you for your amazing review! We are very glad to hear that you are happy with the service provided. We hope to see you soon.
Regards,
Parcel Monkey Team
I sent few samples of honey.
I sent few samples of honey.
3 of them was totally destroyed.
21 December 2020
Reply from Parcel Monkey France
Hello Ayub,
We are very sorry to hear about your disappointment with the service provided. Please be advised to contact the support team on your Parcel Monkey account in regard to this matter. Please get back to them, so they can resolve this for you.
Regards,
Parcel Monkey Team
Excellent service
Excellent service. Parcel arrived at the destination within the timescale given, even though it was 2 weeks before Christmas !
20 December 2020
Reply from Parcel Monkey France
Hello Caroline,
We are glad to hear that you are satisfied with the service provided! We hope to see you soon,
Regards,
Parcel Monkey Team
Reply from Parcel Monkey France
Hello Harper,
Thank you for taking the time to leave this review. We hope to see you soon.
Regards,
Parcel Monkey Team
This has to be the best international…
This has to be the best international delivery service out there.The web site is so easy to use.Collected on time and delivered to the UK from France in 5 days.Parcel was just how we sent it and arrived safely.Very good contact and the postage was excellent.Well done.Will definitely use again.
17 December 2020
Reply from Parcel Monkey France
Hello John,
Thank you for this nice review. We hope to see you soon!
Regards,
Parcel Monkey Team
Mauvais experience
Mauvais experience. Evitez de utiliser. Arnaque!!
Terrible company dont touch them with a bargepole. No collection, no response on "live chat" Scam
Do not use them
16 December 2020
Unprompted review
Reply from Parcel Monkey France
Hello Sarah,
We are very sorry to hear the inconvenience you experiencing with the service selected.
We have informed our team of your query and they should be in touch with you directly soon . We would like to sincerely apologize for the inconvenience caused to you while using our service.
Kind Regards
Parcel Monkey Team.
A truly excellent service in every way,
15 December 2020
Reply from Parcel Monkey France
Hello Stephanie,
We are so happy to hear you had a positive experience at Parcel Monkey.
Regards,
Parcel Monkey Team
Reply from Parcel Monkey France
Hello Bev,
We are grateful that you took the time out to leave us this review. We hope to see you soon!
Regards,
Parcel Monkey Team
Amazing service
15 December 2020
Reply from Parcel Monkey France
Hi Mona,
We are grateful that you took the time out to leave us this note.
Regards,
Parcel Monkey Team
Stay well away
I deposited two parcels at a depot de relais in France on 26th November for delivery to UK. After four days they had not moved, the Parcel Monkey tracking said they were 'en suspens'. Since then to date (12 Dec) they have still not moved. The depot say they cannot give them back to me as they have been scanned into the system. I have asked PM to cancel the order and give me the cancellation papers so I can get them back. I have supplied all the documentation requested by PM but to date all I have is ever more facile comments like "we are investigating this issue'. More than three weeks on I am at a complete loss as to what to do next to resolve the situation and how I will recoup my my losses as it appears impossible to actually speak to anyone.
12 December 2020
Unprompted review
Reply from Parcel Monkey France
Hi Joe,
We are sorry to hear about this.
Our support team has contacted you through your parcel monkey account regarding this order. We advise you to be in direct contact with them for further details.
Regards,
Parcel Monkey Team.
fast and efficent service
10 December 2020
Reply from Parcel Monkey France
Hello Patricia,
Thank you for your nice review. We hope to see you soon.
Regards,
Parcel Monkey Team
I paid for a 3 day service and the…
I paid for a 3 day service and the parcel took 10 days to arrive. Very disappointing.
10 December 2020
Reply from Parcel Monkey France
Hello Paul,
We are very sorry to hear the inconvenience you experiencing with the service selected.
We have informed our team of your query and they should be in touch with you directly soon . We would like to sincerely apologise for the inconvenience caused to you while using our service.
Kind Regards
Parcel Monkey Team.
Amazing
Amazing, quick and easy to use. Great communication and very friendly. 100% would recommend
10 December 2020
Reply from Parcel Monkey France
Hello Nikita,
Thank you so much for taking the time to leave us this amazing review. We hope to see you soon!
Regards,
Parcel Monkey Team
Reply from Parcel Monkey France
Hello Kathleen,
Thank you very much for this nice review. We hope to see you soon.
Regards,
Parcel Monkey Team
The parcel arrived quickly and the…
The parcel arrived quickly and the delivery was pleasant.
4 December 2020
Reply from Parcel Monkey France
Hello Richard,
Thank you for your nice review. We hope to see you soon.
Regards,
Parcel Monkey Team
Reply from Parcel Monkey France
Hello Maria,
Thank you so much for taking the time to leave us this amazing review. We hope to see you soon!
Regards,
Parcel Monkey Team
Reply from Parcel Monkey France
Hello Valerie,
We are glad to hear that you are satisfied with the service provided! We hope to see you soon,
Regards,
Parcel Monkey Team
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