Banner for Paramount Plants

Paramount Plants Reviews 

1,634
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 238 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the plants and trees, noting they are healthy, well-cared for, and often larger than anticipated. Many people appreciate the helpful and knowledgeable staff, who provide great advice and go above and beyond. The delivery service is frequently highlighted for being efficient, timely, and well-communicated, with plants arriving in perfect condition and well-packaged. However, some customers experienced delivery issues, including delays, incorrect orders, or poor tracking. A few also reported plants arriving damaged or not as expected, and reviewers were dissatisfied with staff interactions, describing them as rude or unhelpful.

What people talk about most

Product

Customers consistently note positive experiences with product quality, often highlighting healthy plants,... See more

Quality

People report positive experiences with quality, often highlighting that plants and trees arrive in... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the quick delivery,... See more

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, friendliness, and... See more

Service

Consumers find service to be positive, with many reviewers highlighting excellent communication, helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased my Tamarix Ramosissima Pink Cascade last September but have waited to leave my review until its flowering period arrived. I could not be more delighted. A few weeks ago the Tamarix se... See more

Company replied

Rated 5 out of 5 stars

We had a fantastic experience at Paramount Plants thanks to Kevin. We had been searching everywhere for the perfect Acer Firecracker, and there was one at Paramount. The manager, Kevin, really we... See more

Company replied

Rated 5 out of 5 stars

My son and I have made several purchases of pleached Red Robin tree's over the past two years. The tree's were delivered in healthy condition and delivery was as expected. The price was very good comp... See more

Company replied

Rated 5 out of 5 stars

A myrtle shrub was delivered on time but was found to be badly damaged on receipt. Contacted Paramount by email who were unable to send a replacement in time - wedding anniversary gift. Refund, includ... See more

Company replied


Company details

  1. Garden Center
  2. Garden
  3. Mulch Supplier
  4. Plant Display Store
  5. Plant Nursery

About Paramount Plants

Written by the company

With over 25 years of experience, Paramount Plants and Gardens has established itself as one of the UK’s leading online suppliers of mature trees and shrubs. Our expertise spans pleached trees, hedging and privacy screening, grasses, hardy palms, Japanese cloud trees, Camellias, Magnolias and Rhododendrons, topiary, mature olive trees, fruit trees, Japanese acers, tree ferns, bamboo and conifers.
We offer an extensive selection that includes many rare and unusual varieties, with a strong focus on sourcing, selling and delivering mature plants, shrubs, hedging and trees across the UK.

Our carefully curated range is designed to meet the needs of both private gardens and larger landscape projects, offering immediate impact through mature, ready-to-plant specimens.

Quality and reliability are central to our approach, ensuring every plant is selected and handled with care. Exceptional customer service underpins everything we do, from initial enquiry through to delivery. Put simply, we supply the structural planting for your garden or landscape, delivered directly to your door and ready to plant.

Quality Mature Trees & Shrubs at Sensible Prices

Written by the company

Vast Range of Plants Available To Buy Online With UK Nationwide Delivery
With more than 25 years experience, Paramount Plants & Gardens is an established plant centre and online nursery specialising in mature specimen trees and shrubs. Our knowledgeable sales team has in-depth understanding of the plants we supply and is able to offer expert guidance on selecting the most suitable options for your garden requirements.

Our Plant Heath Guarantee

Premium quality well established mature plants

At Paramount Plants & Gardens, we pride ourselves on supplying premium-quality, well-established mature plants. When cared for correctly, our plants have an exceptional survival rate, and our customers consistently praise the quality, size, and condition of every specimen we deliver nationwide. Our loyal Customers are always delighted at the quality of service and our plants. Some of our customers have been kind enough to provide us with recommendations and some fantastic feedback. All plants are inspected and guaranteed healthy at the time they leave Paramount Plants. We ask customers to check their order on delivery or collection and inform us immediately of any concerns so we can resolve them on the spot. Once accepted, we cannot be held responsible for plant loss or failure due to planting methods, unsuitable soil, weather conditions, or any other factors beyond our control. Buyers should ensure they have taken appropriate advice before purchasing. We also cannot accept liability for any neighbour or boundary disputes, planning restrictions, or legal issues relating to the placement or growth of trees, hedges, or shrubs.

Contact info

June Offer Up To 70% Off Sale Plants

40% Off Selected Trees & Shrubs - 35% Off All Plants Online

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 46% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,634)

237 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Arbutus tree. Very well packaged with live plant

Very well packaged with live plant, this way up printed on the packaging. My strawberry tree arrived without any issues, nice and bushy as described. Thanks.

3 March 2026
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Very pleased with my Chusan Palm

Very pleased with my Chusan Palm. Exactly as described on website, perfect size. Have managed to repot into a large tree tub and placed it where I wanted and looks great.
Delivery was well managed and on time.
Would definitely use again.

16 February 2026
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Very helpful staff online

Very helpful staff online. Questions answered quickly and clearly. Beautiful plants and shrubs. Delivery was updated regularly and appeared at my door so very quickly with a Hapoy delivery driver.

I would recommend Paramount.

25 February 2026
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 4 out of 5 stars

Lovely trees

Lovely trees - much taller than expected. Looking beautiful!

One tree had a little damage but was replaced after submission of a few photos.

Reason for only 4 stars? Delivery price very high!

19 January 2026
Paramount Plants logo

Reply from Paramount Plants

Good morning ,
We are very pleased you're happy with your order, we look forward to being of service again in the future.
Thank you for your valued feedback
Kind regards
Peter

Rated 5 out of 5 stars

Excellent service and plants / trees

Excellent service and plants / trees

25 February 2026
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Great Plants packed well

All the plants arrived in good condition and are all planted out looking forward to a lovely hedge.

25 February 2026
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Lovely healthy plant

Lovely healthy plant, delivered undamaged

17 February 2026
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Not the cheapest company but very…

Not the cheapest company but very helpful staff and good customer service. I ordered several mature shrubs: 1x 2.5m Viburnum Tinus 'Eve Price' and 2x large Syringa. Happy with how the shrubs arrived and how they look. The Viburnum is marked as simply 'Viburnum Tinus' with no mention of 'Eve Price' on the label but I'm happy with the shrub so didn't bother to question it. One of the Syringa branches had broken off but it still looks healthy and full so again I didn't raise it as these things can happen in transit. Shrubs are already in position and the Viburnum intparticular is being enjoyed by the birds (we ripped out a large rhododendron to replace it with the more wildlife friendly viburnum). More importantly the wife loves them as she wasn't best pleased initially when I told her how much I'd spent on them! 😅

1 February 2026
Unprompted review
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Excellent service amazing product thank…

Excellent service amazing product thank you so much

1 February 2026
Unprompted review
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Great communication, quality plants.

Great communication and happy to offer advice when choosing plants. Delivery was smooth (aside from some missed items which were rapidly corrected and sent out), and I was really pleased with the quality of the trees themselves. Nice to have follow up emails with watering advice etc, too.

12 February 2026
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

My plants arrived in great condition

My plants arrived in great condition, and in a timely manner

18 February 2026
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

very good price and came quickly

very good price and came quickly

17 February 2026
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

The best garden centre in world

Omg best experience ever , Charlie n Kevin crewes hill excellent service , love coming here, it’s therapeutic, coming over 15 years

21 February 2026
Unprompted review
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Customer always very helpful and…

Customer always very helpful and accommodating, my go to company without hesitation, not cheap but quality is excellent 🤞never had a failure even had a shrub dug up by foxes recovered and flourished

15 February 2026
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Very good quality Trees, and delivered quickly

Ordered two 'Pleaned' mature trees from Paramount, and they were delivered in a timely fashion, in excellent condition, and are now growing nicely!

15 January 2026
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Returning customers we visited over the…

Returning customers we visited over the weekend and found a great selection of new trees and shrubs we purchased a Holly Tree, Cherry Tree and over a dozen plants. We always ask Kevin to guides us through our purchases and we are never disappointed! Great, knowkedgable service!!! Amazing quality trees and plants!

14 February 2026
Unprompted review
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Very helpful and great service from…

Very helpful and great service from start to finish. All plants and trees arrived and look fantastic. Now waiting for everything to bloom

7 February 2026
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

First class

Buying a specific plant was a joy with Paramount Plants. Right from the beginning they were extremely helpful and communication was excellent throughout. Highly recommended.

2 February 2026
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look