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Paramount Plants Reviews 

1,634
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 238 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the plants and trees, noting they are healthy, well-cared for, and often larger than anticipated. Many people appreciate the helpful and knowledgeable staff, who provide great advice and go above and beyond. The delivery service is frequently highlighted for being efficient, timely, and well-communicated, with plants arriving in perfect condition and well-packaged. However, some customers experienced delivery issues, including delays, incorrect orders, or poor tracking. A few also reported plants arriving damaged or not as expected, and reviewers were dissatisfied with staff interactions, describing them as rude or unhelpful.

What people talk about most

Product

Customers consistently note positive experiences with product quality, often highlighting healthy plants,... See more

Quality

People report positive experiences with quality, often highlighting that plants and trees arrive in... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the quick delivery,... See more

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, friendliness, and... See more

Service

Consumers find service to be positive, with many reviewers highlighting excellent communication, helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased my Tamarix Ramosissima Pink Cascade last September but have waited to leave my review until its flowering period arrived. I could not be more delighted. A few weeks ago the Tamarix se... See more

Company replied

Rated 5 out of 5 stars

We had a fantastic experience at Paramount Plants thanks to Kevin. We had been searching everywhere for the perfect Acer Firecracker, and there was one at Paramount. The manager, Kevin, really we... See more

Company replied

Rated 5 out of 5 stars

My son and I have made several purchases of pleached Red Robin tree's over the past two years. The tree's were delivered in healthy condition and delivery was as expected. The price was very good comp... See more

Company replied

Rated 5 out of 5 stars

A myrtle shrub was delivered on time but was found to be badly damaged on receipt. Contacted Paramount by email who were unable to send a replacement in time - wedding anniversary gift. Refund, includ... See more

Company replied


Company details

  1. Garden Center
  2. Garden
  3. Mulch Supplier
  4. Plant Display Store
  5. Plant Nursery

About Paramount Plants

Written by the company

With over 25 years of experience, Paramount Plants and Gardens has established itself as one of the UK’s leading online suppliers of mature trees and shrubs. Our expertise spans pleached trees, hedging and privacy screening, grasses, hardy palms, Japanese cloud trees, Camellias, Magnolias and Rhododendrons, topiary, mature olive trees, fruit trees, Japanese acers, tree ferns, bamboo and conifers.
We offer an extensive selection that includes many rare and unusual varieties, with a strong focus on sourcing, selling and delivering mature plants, shrubs, hedging and trees across the UK.

Our carefully curated range is designed to meet the needs of both private gardens and larger landscape projects, offering immediate impact through mature, ready-to-plant specimens.

Quality and reliability are central to our approach, ensuring every plant is selected and handled with care. Exceptional customer service underpins everything we do, from initial enquiry through to delivery. Put simply, we supply the structural planting for your garden or landscape, delivered directly to your door and ready to plant.

Quality Mature Trees & Shrubs at Sensible Prices

Written by the company

Vast Range of Plants Available To Buy Online With UK Nationwide Delivery
With more than 25 years experience, Paramount Plants & Gardens is an established plant centre and online nursery specialising in mature specimen trees and shrubs. Our knowledgeable sales team has in-depth understanding of the plants we supply and is able to offer expert guidance on selecting the most suitable options for your garden requirements.

Our Plant Heath Guarantee

Premium quality well established mature plants

At Paramount Plants & Gardens, we pride ourselves on supplying premium-quality, well-established mature plants. When cared for correctly, our plants have an exceptional survival rate, and our customers consistently praise the quality, size, and condition of every specimen we deliver nationwide. Our loyal Customers are always delighted at the quality of service and our plants. Some of our customers have been kind enough to provide us with recommendations and some fantastic feedback. All plants are inspected and guaranteed healthy at the time they leave Paramount Plants. We ask customers to check their order on delivery or collection and inform us immediately of any concerns so we can resolve them on the spot. Once accepted, we cannot be held responsible for plant loss or failure due to planting methods, unsuitable soil, weather conditions, or any other factors beyond our control. Buyers should ensure they have taken appropriate advice before purchasing. We also cannot accept liability for any neighbour or boundary disputes, planning restrictions, or legal issues relating to the placement or growth of trees, hedges, or shrubs.

Contact info

June Offer Up To 70% Off Sale Plants

40% Off Selected Trees & Shrubs - 35% Off All Plants Online

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 46% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(1,634)

237 reviews in the last 12 months

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Rated 5 out of 5 stars

Well packaged and great delivery

Well packaged and great delivery. Perfect products.

25 April 2026
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Shopping at Paramount

On our first visit, we popped in to see what Paramount stocked. There was no pressure to buy.
After seeing what was on offer elsewhere, we returned a few days later as Paramount’s Cherry trees were by far the best of what was available locally. The service was excellent, from checking the sale process, deciding which tree I wanted, helping me carry it to my car and then returning to prepare the tree and load it in safely. Thank you especially to Kevin. Best of all when I got it home, it received the seal of approval.

25 April 2026
Unprompted review
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Hydrangea was good size and healthy

Hydrangea was good size, I’ve had for a couple of weeks now and growing well nice and healthy. Kept up to date with delivery and was packaged well. Would recommend this company will be buying from them again

20 April 2026
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

I ordered 3 large trees from this…

I ordered 3 large trees from this website. They kept me informed of the delivery and this was within the 3 weeks estimated. When the plants arrived, they were really well packaged and looked in beautiful condition. I had spent a fair bit on these trees and was so relieved at how beautiful they were. The video explaining how to water them was so helpful too. We’re now around a month since I planted them and they seem to be thriving. Would definitely order again if I needed some larger specimens.

30 March 2026
Unprompted review
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Fantastic Staff and Plants!!

Beautiful plants first of all…but also…the customer service has been exceptional

I really can’t thank everyone enough - highly recommend!

22 April 2026
Unprompted review
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Delivery and packaging very good

Delivery and packaging very good. Plant well protected. Good instructions before and after planting. Flower buds about to open.
Shirley

15 April 2026
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Great plants!

15 April 2026
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 1 out of 5 stars

Disappointing on all fronts

Disappointing on all fronts. First delivery date was missed without explanation. Second delivery date was set to a day when I was away on business. Despite six phone calls, the date was not moved and I had to leave a conference early to accept delivery. The driver left the pallet kerbside as no note was given to drop them to the door, although I was assured this had been arranged.
The plants themselves were in a poor condition with dropping yellowing leaves and heavily stained from copper sulphide spray. I would not use this company again. A disorganised operation, poor customer service and low quality plants.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

What a place!

What a place! I visited on Friday had excellent advice from Raff… Thank you so much. Went away, read the plant descriptions on their extensive brilliant website and went back today to make my purchase. I will definitely be back. Superb customer service, fantastic place. And thank you to the kind member of staff that turned the hose pipe down my ‘ol dog could have a drink! Absolutely 100% recommend Paramount. Thank you

19 April 2026
Unprompted review
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Top quality mature stock with great…

Top quality mature stock with great customer service and prompt delivery thank you

14 April 2026
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Excellent pleached trees

My partner and I purchased 9 pleached Portuguese laurels and had a great experience with Paramount Plants. We were able to pick a delivery day and after a slight miscommunication with the delivery company they rectified it very quickly. The trees arrived looking healthy and the foliage provided much better cover than I had hoped for straight away which was a bonus. They've been planted and I'm excited to see them fill out over the years. They've really upgraded how our garden feels and add a touch of class! Note to anyone buying the root ball variant- they were extremely heavy, we managed it with 2 of us but it was a big job.

16 April 2026
Unprompted review
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Birch Trees

They were easy to deal with and the trees were great

14 April 2026
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Lovely quality plants

Lovely quality plants, easy to navigate website. Good prices.

13 April 2026
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 1 out of 5 stars

Very disappointed with the whole…

Very disappointed with the whole experience.
Initially, I was delivered a feathered tree instead of the standard form I ordered, so I returned it. The delivery driver even suggested I could just cut the lower branches off myself, which already raised concerns.
After another long wait for a replacement, I finally received the trees (Carpinus betulus ‘Frans Fontaine’), but they are still not true standard specimens. The trunks are covered in fresh pruning cuts all the way up, clearly showing that the lower branches have simply been removed to create the appearance of a clear stem.
The crown starts too low and isn’t properly formed either. These are not properly grown standard trees, just altered feathered stock.
This is not what was advertised and not what I paid for. It also means more maintenance going forward, as they will likely keep producing shoots along the trunk.
Very frustrating experience and I would not recommend.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Great plants

Great choice of plants and trees. Good delivery service

11 April 2026
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

very pleased with camelia

Camelia arrived safely and within time specified. Very pleased with plant and now planted in garden next to another camelia and looking good. Thank you

5 March 2026
Unprompted review
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Ordered four trees and two shrubs

Ordered four trees and two shrubs. All arrived in excellent condition. We are really pleased. Would order again. Highly recommend.

7 April 2026
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Fantastic customer support

I was really apprehensive about buying a pleached hedge because it seemed a very ambitious project for an inexperienced gardener like myself. However I received lots of advice and guidance from the team and finally took the plunge and went ahead with the purchase. The plants arrived in a lovely condition and are coming along nicely. I’m looking forward to seeing them established and creating the privacy hedge that I’ve wanted for years but never had the courage to do anything about. Thank you Paramount Plants, especially the customer service team who helped me so much with completing the project successfully.

7 April 2026
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Great experience

Helpful, Informative, good products which were delivered on time as agreed at what seemed a reasonable competitive price.

6 April 2026
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

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