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Bought a nice jumper online from their website. There was a fault with the stitching and it came apart within a single day of wear. The process of returning the defective jumper took almost 2 months of emailing back and forward before they would organise a return and still waiting on the refund .
One star would imply their customer ‘service’ actually did something right, but that’s way too much credit.
I bought a €500 winter bomber and after a little rain it’s full with water stains. So they asked me to send pictures, which I did. 1st reaction was they had not received any. In the exact same mail the pics were attached!! I saw them myself whilst scrolling down!!
They kept denying, so i sent some again and asked for a whatsapp nr if they cannot receive any (knowing it was bs but ok). They are still persistent in denying and after 15 mails…. No solution, call or anything.
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