Paragon Cycles 

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Rated 5 out of 5 stars

I've had 3 experiences with Paragon in the past 3 months. Firstly, buying a bike for my lad for Xmas, custom paint job, his name on it - superb job. Second, repairing a very bad mishap to lads bike, l... See more

Company replied

Rated 5 out of 5 stars

Excellent service, doing a difficult job (seized bottom bracket) Dave didn't give up and eventually succeeded after fabricating a one off tool to do the job. I would have given up long ago! Now my bik... See more

Company replied

Rated 5 out of 5 stars

Very helpful,willing and can actually say goes out of his way to help the customer. Well done Dave

Company replied

Rated 4 out of 5 stars

I dropped my bike off at pretty short notice but it was ready for me in just over a day. I'm happy with the work that has been carried out.

Company replied

Company details

  1. Vehicles & Transportation

Information provided by various external sources

Paragon custom bespoke British made bikes, every build is unique to each customer. UK Massi distributor. Kross, Genesis, Ridley, Saracen. Sales and service.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service . Very knowledgeable about bicycles and equipment. Helpful and friendly.

10 May 2018
Unprompted review
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Reply from Paragon Cycles

Thank you for such a positive review Jill. Look forward to being of further service in the future.

Rated 5 out of 5 stars

Going the extra mile.

Excellent service, doing a difficult job (seized bottom bracket) Dave didn't give up and eventually succeeded after fabricating a one off tool to do the job. I would have given up long ago! Now my bike has been rebuilt with a new group set and looks fantastic.

2 May 2018
Unprompted review
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Reply from Paragon Cycles

Never like to be beaten Ian. Your pride and joy now has a new lease of life. Thank you for your trust and your patience.

Rated 5 out of 5 stars

Massi Team Carbon road bike

I have just bought the bike and can find no faults with the process / purchase so far. Dave is very personable and has been clear and honest throughout the process. The spec of the bike was made clear, fitting and measuring done well. Everything first rate.
I hope the aftersales is the same standard

2 May 2018
Unprompted review
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Reply from Paragon Cycles

Thank for the great review Andrew. Service is how we set ourselves apart. You will not be disappointed. Thanks again for your custom....

Rated 5 out of 5 stars

Excellent experience

Excellent experience. A brilliant company very trustworthy. Have recommended to others

24 April 2018
Unprompted review
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Reply from Paragon Cycles

Thank you James, hope to see you again soon.

Rated 5 out of 5 stars

Top service top bloke

Great service cannot fault. Be back again. Hugely recommend.

6 April 2018
Unprompted review
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Reply from Paragon Cycles

Thanks Dan, Hope Mallorca is a blast.

Rated 5 out of 5 stars

3 experiences with Paragon

I've had 3 experiences with Paragon in the past 3 months. Firstly, buying a bike for my lad for Xmas, custom paint job, his name on it - superb job. Second, repairing a very bad mishap to lads bike, losing big chunk of paint from the front and sorted within a week. Third, advice and guidance for my first 'real' cross country bike which is a stunner. You will NOT getter better service than Dave and the team at Paragon - I couldn't rate them highly enough.

3 April 2018
Unprompted review
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Reply from Paragon Cycles

WOW, appreciate the review Chris. Made me want to pop along to the shop and sell myself a bike. Being recognised for customer service is paramount to our business. Thank you so much.

Rated 5 out of 5 stars

Handlebars

Thanks Dave for putting new handlebars on my race bike. Cracking job and a cracking service as always.

24 March 2018
Unprompted review
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Reply from Paragon Cycles

Spotted you out on her on Sunday, hope she performed to expectation Craig. Thanks for the review.

Rated 5 out of 5 stars

Great friendly service

Great friendly service. Would recommend.

11 March 2018
Unprompted review
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Reply from Paragon Cycles

Thank you for the lovely review Phillip. See you again soon.

Rated 5 out of 5 stars

Excellent service

Excellent service, fixed my bike which I thought was beyond repair. Thank you

7 March 2018
Unprompted review
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Reply from Paragon Cycles

Thanks for the review Darren, it was a pleasure to help.

Rated 5 out of 5 stars

Very good friendly service and made…

Very good friendly service and made very welcome by Dave. Would certainly recommend.

1 March 2018
Unprompted review
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Reply from Paragon Cycles

Look forward to seeing you soon Roy, thank you for the lovely review.

Rated 5 out of 5 stars

Excellent service

Excellent service. The massi fura is even better than expected. Will definitely be using paragon cycles again for my children's bikes. Well done Dave.

16 February 2018
Unprompted review
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Reply from Paragon Cycles

Fantastic Mab, Glad you really like it.

Rated 5 out of 5 stars

The customer service is great and the …

The customer service is great and the custom paint job was to. Dave understands the importance of valuing the customer instinctively.

9 February 2018
Unprompted review
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Reply from Paragon Cycles

Thank you Simon, Look forward to seeing some pictures and sharing with the world when its built up.

Rated 5 out of 5 stars

Paragon cycles went out of there way to …

Paragon cycles went out of there way to make sure the bike fitted my daughter perfectly, would definitely recommen

16 January 2018
Unprompted review
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Reply from Paragon Cycles

Thanks Jennifer, glad we managed to fit Willow onto the right bike and give her the confidence. See you again soon.

Rated 5 out of 5 stars

Customer service

Dave provides you with something larger stores forget, a high level of customer service, I will be returning for all my future work and recommending him to all my friends.

15 January 2018
Unprompted review
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Reply from Paragon Cycles

We offer customer service as we would like to receive. Thank you for the kind words Andy. See you again soon.

Rated 5 out of 5 stars

Because you was very helpfull and made …

Because you was very helpfull and made sure we had the right bike for the size we are were everywhere else they we’re pushy and tried to sell at very expensive price I would recommend you to everyone I now xxxxx

8 January 2018
Unprompted review
Paragon Cycles logo

Reply from Paragon Cycles

All we can do is provide as much information as possible for you to make the right choices. Thank you for coming back to us. It was our pleasure helping. Hope the ride home was a nice one. See you in a few weeks for the first service.

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