I purchased a pre-loved dior bag from Papillonkia in Janaury 2022. They were really helpful sending videos and photos to detail the bag pre-order and it was exactly as described. Delighted with bag... See more
Company replied
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Absolutely outstanding service. I had a problem with a discount code, dropped them an email, and was assisted immediately !!! Purchased Chanel earrings on the Saturday, received first thing Tuesday mo... See more
Company replied
Such beautiful bags are sold. Customer service is brilliant, sale purchase is so straight forward. My beauties I bought are gorgeous 😍😍 If there was 10 star rating I would happily give this compa... See more
Company replied
Great service all around and I’m extremely happy with every single product I’ve purchased from PapillonKia!! I definitely will always be buying my luxury goods from there now.
Company replied
Company details
Information provided by various external sources
Our motto is " Buy New, Pay Used.!" We offer Designer Branded Luxury items at very discounted prices.
Contact info
Building 3, North London Business Park, N11 1GN, London, United Kingdom
- 0203 745 5786
- info@papillonkia.com
- papillonkia.com
Highly positive experience.
Delightful and speedy experience from start to finish. Ordered, paid, items delivered in perfect condition. Aqila was fabulous.
22 December 2019
Unprompted review
Reply from Papillonkia
Our pleasure Kirn and see you back soon.!
Excellent company
Excellent, honest and kind. Wonderful collection,
too.
22 December 2019
Unprompted review
Reply from Papillonkia
Thankyou Senem, always a pleasure..x
Fantastic service
Fantastic service. Highly recommended. Exclusive which some items wont be found on other sites. Guarantee to buy again. 👍🏻
22 December 2019
Unprompted review
Reply from Papillonkia
Thankyou Asif, hope your wife loved her items.
Fast and very reliable ❤️
Fast and very reliable ❤️
I’ll recommend to everyone.
22 December 2019
Unprompted review
Reply from Papillonkia
Thankyou Aida..x
Papillonkia is amazing
Papillonkia is amazing. Great service, fantastic products and a pleasure to deal with. Well done and Thank you
17 December 2019
Unprompted review
Reply from Papillonkia
Thankyou Shama, see you back again soon.
Reply from Papillonkia
Thankyou Nighat, our pleasure.
Great service and quality products
Absolutely wonderful service and the quality of their goods is amazing
16 December 2019
Unprompted review
Reply from Papillonkia
Thankyou Sam, hope to see you again soon.
Fantastic service and a professional…
Fantastic service and a professional handling of the order and a speedy delivery from Aqila.
16 December 2019
Unprompted review
Reply from Papillonkia
Thankyou Neda, hope to see you again soon..x
Thank you so much for your kindness and…
Thank you so much for your kindness and guidance . A wonderful person and a highly reportable company. Thank you for going above and beyond of what is expected of you.
16 December 2019
Unprompted review
Reply from Papillonkia
Thankyou and its our pleasure..x
Excellent service
Excellent service! Bag was in immaculate condition and delivery was fast! Happy to do business again!
16 December 2019
Unprompted review
Reply from Papillonkia
Thankyou and yes hope to see you again soon..x
Amazing service
Amazing service. Bag came beautifully packaged! Wonderful. Cannot recommend them enough.
16 December 2019
Unprompted review
Reply from Papillonkia
Thankyou so much..x
Really Happy
Fantastic Company. I bought a Chanel bag for my wife and she loved it. I received it the next day. I saved 30% off the original retail price.
16 December 2019
Unprompted review
Reply from Papillonkia
Our pleasure and thankyou.
Post sale customer service leaves a lot to be desired.
Bought a handbag liner that was completely the wrong shape and poor fit for the given style of bag. I returned it in a timely manner, and paid special delivery as per the t&c’s with a note and covering email stating it was unfit for purpose. I sent a further two emails requesting a refund of postage due to my reasons for return.
The response from the owner was argumentative, disrespectful and very unprofessional. Her reasons for refusing the refund were personal and completely unrelated to consumer law. I found the response completely unreasonable. I was astonished that she’d risk her reputation and credibility over such a low ticket item.
I won’t be intimidated by threats of reporting me for defamation as a result of poor reviews. Such action has also done nothing for her credibility in my opinion. I had a poor product and poor experience of Papillonkia’s customer service, as such I’m entitled to share that experience.
4 May 2018
Unprompted review
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