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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality and craftsmanship of the watches, noting their elegant, sporty, and classy appearance, making them suitable for various occasions. Many people appreciate the comfortable feel and weight of the watches, with some even stating they look better on their wrist than in pictures. The customer service is consistently highlighted as super and very responsive, keeping buyers informed about their orders and resolving issues efficiently. Reviewers also commend the smooth ordering process, timely delivery, and attractive packaging, often leading them to purchase multiple watches. However, some customers experienced significant delays in receiving their orders, with watches not being dispatched as promised or taking several months to arrive. A few other people also felt that the luminescence on some watches was not great, making it difficult to tell time in the dark, and some reported issues with the chronograph's second hand not resetting correctly. There were also concerns about the accuracy of battery-powered models and a serious quality issue where hour markers detached from the dial, which the company only offered to resolve with paid repairs or a trade-in.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the watches' quality, design, and... See more

Quality

Customers consistently note positive experiences with quality, praising the outstanding craftsmanship,... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, responsiveness, and... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process extremely easy and... See more

Delivery service

Users describe positive interactions with delivery service, highlighting fast and smooth delivery, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super customer service - as good as you will get ANYWHERE. They show empathy and understanding, something most big companies ignore. Panzera DO NOT take customers-potential customers for granted. The... See more

Rated 5 out of 5 stars

I recently purchased a Panzera Classivo 44 wristwatch. It looked great on the website, but it looks even better on my wrist. Elegant, sporty, and classy, looking for just about any occasion. Their t... See more

Rated 5 out of 5 stars

I finally broke down and bought a dive watch with the black and gold band. It has luminescent dials and a very comfortable feeling band. I like the weight of the watch and it's easy to read dials. I g... See more

Rated 5 out of 5 stars

Been considering these watches for a few months now, and took the plunge to purchase, wanted the Flieger 46 but out of stock so got the Flieger 45G. Delivery as promised took 5 days which is good. Hav... See more


Company details

  1. Fashion Accessories Store

Written by the company

PANZERA is a trailblazing Australian watch brand that emerged in 2009. We are passionate about crafting timepieces that blend timeless elegance with a captivating contemporary twist. Our style? We call it "modern vintage" or "neo classic" – a fusion of the best from the past and the present. We produce a wide range of automatic and quartz dive, pilot, classic and motorsports watches.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

395 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 62% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

I own 2 panzera watches

I own 2 panzera watches, A45Q and A45. Absolutely love them, very high quality watches. Great variety in the range, will definitely buy another. Couldn't be happier with them, people ask about them every time I wear it out.

14 April 2024
Unprompted review
Rated 2 out of 5 stars

Keep promising the watch I…

Keep promising the watch I bought,emails stating awaiting stock,however other people seem to have their watch already both locally and internationally.
I’ve requested manager call re this issue as it’s still not arrived and they keep putting the date back

12 March 2024
Unprompted review
PANZERA Watches logo

Reply from PANZERA Watches

Hi Nikki, apologies for the delay on your watch delivery. I note it arrived not long after you posted this review. Please let us know what you think of the watch?

Rated 5 out of 5 stars

Excellent watch. Love it!

I bought the Panzera Flieger 46 silver case with black rubber strap & red stitching. I love the look of this watch. Its bold & chunky with an easy to read face. The 3-line date is easy to read even when the hands are at the 3.15 position. The silicone rubber strap is very flexible & comfortable to wear. The watch looks really classy & oozes quality! So far the automatic movement has kept perfect time.
My only very slight gripe is that the clear back case doesn't really have anything impressive to show. You can see the automatic movement but it looks very plain.
I live in the UK & ordered my watch directly off the Panzera website, who kept me up-to-date with regular tracking updates. Shipping only took about 7 days, which I think was great considering the journey it made!

1 March 2024
Unprompted review
Rated 5 out of 5 stars

So far, so...excellent!!!!

Genuinely over the moon with the quality of this timepiece. Did my research beforehand couldn't find fault with the company or their products so took the leap. The service from the team was first class. Bernadette was extremely helpful and attentive in answering any questions or concerns I had - particularly around shipping to Scotland - The watch arrived earlier than expected and that was over a weekend. 4 days from purchase to wrist. That's impeccable from other side of the world. Extremely proud to become part of the Panzera family and for this watch to be my first ever purchase in what I hope to be the start of a collection. If you like the look of any of the Panzera collections then just go for it! You won't regret it! Looking forward to enjoying many years with this beauty. ⏳

1 March 2024
Unprompted review
Rated 5 out of 5 stars

PANZERA the 1st watch Iv worn in 20+ years

Australia-Uk ordered watch Monday delivery received Thursday. Excellent tracking on the whole journey. The A45Q watch exceeded my expectations. I haven’t worn a watch for years and this feels completely comfortable. Loving the 45 mm face, its nice and clear at a quick glance. I’m hooked. Thanks PANZERA think I’ll be ordering the 45C next.

22 February 2024
Unprompted review
Rated 1 out of 5 stars

Don’t waste your money….

I received my watch two months ago and the band is already broken. I’ve tried over and over to contact customer service with no success. Shipment was a week and a half late. If you want a real watch contact the nixon company out of Australia. Feel free to contact me. 9056915050

20 February 2024
Unprompted review
PANZERA Watches logo

Reply from PANZERA Watches

Hi Kerry, very sorry to hear about your watch strap breaking. We would be very happy to ship you a new replacement strap. However we do not have any details in our system or support requests under your name but we will try to contact you via the phone number you provided above.

Rated 1 out of 5 stars

Im so pissed off with this company

Im so pissed off with this company, I ordered a watch back on December 4th, 2023. I ordered this CLASSIVO 43C C43C-01BM2, and they said it wouldn't be able to ready to ship out until end of January. Come to find out they never had the material to begin with. Keep in mind I paid $600.00 upfront. Then they sent an email saying that it would send out at the end of January, now they are telling me March. Oh we are sorry, we can offer you a 5% discount on your watch for having to wait 3 months, but we still can't ship until March, we can send out a different watch other than what you wanted. Meanwhile, they also said that we sold out. Well (Why the heck did you let my order go through). This is bad business, these guys are letting people order products that they don't have, and this is not a good thing to do with customers who are paying and expecting products within a time frame.

5 February 2024
Unprompted review
PANZERA Watches logo

Reply from PANZERA Watches

Hi Jon, we are very sorry to hear about the delay of your watch. As I believe customer service may have informed you the watch is available for immediate delivery however the M2 strap you selected is unexpectedly out of stock currently. As I believe customer service already offered, we can ship the watch with any other (free) strap now and ship your M2 strap later at no additional cost. Of course we will also refund your order in full if this is not satisfactory.

Rated 5 out of 5 stars

Great service

Great service. Tracked parcel from Australia even arrived a day earlier. Well pleased.

1 February 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service, can't believe I ordered my watch from Australia at the weekend and it was here by Thursday. Really impressed with the watch and the the box. I have such a big smile on my face

1 February 2024
Unprompted review
Rated 3 out of 5 stars

Great value for the money but not perfect

Great value for money but not perfect. I have the Aquamarine Pacific 45. 2 star loss due to a) very bad at night ie you see almost nothing. b) watch runs fast ie every 4 days or so I need to reset it as it runs 2-3 min fast.

15 January 2024
Unprompted review
Rated 5 out of 5 stars

I ordered my first purchase on Monday…

I ordered my first purchase on Monday morning and it arrived Friday morning from Australia to Scotland the whole process was updated daily advising of progress and tracking was excellent the watch itself was as described and I am more than happy with the purchase and currently look at ordering another 10/10 plus highly recomended

12 January 2024
Unprompted review
Rated 2 out of 5 stars

Poor quality watches

My son and I were gifted two PANZERA watches,after minimal use and no damage to the watches both stopped working. Was told to return to them and they would repair for the cost of parts, labor and return shipping. I will consider it a lesson learned and put them away. No PANZERA watches for me,ever again!!

6 January 2024
Unprompted review
PANZERA Watches logo

Reply from PANZERA Watches

Very sorry to hear about your issue with the watches. Our two year warranty should cover you for any repairs including return shipping. Also very unusual both watches would stop at the same time. Please contact us at contact@panzerawatches.com and we will be happy to arrange a warranty repair for your watches.

Rated 1 out of 5 stars

Bought a watch including all taxes as…

Bought a watch including all taxes as PANZERA proudly advertises. When the watch arrived I got hit with an extra 110 euro tax. So much for all inclusive price. In the end I decided to pay the tax as it was a gift to be delivered the same day. I raised the issue with them but have had no reply . So probably this is my last purchase from them. So sorry PANZERA . It would have been better to spent your money in getting your facts right rather in those glitzy web ads

4 January 2024
Unprompted review
PANZERA Watches logo

Reply from PANZERA Watches

Hi Loannis, sorry to hear about the additional taxes you have been charged. Please send us a copy of the additional tax you paid. Send it to our customer support team on our Contact Us page and raise a ticket. We ship the watches to EU including all taxes and duties paid. So you should not have had to pay any additional costs when it arrives. If it has incorrectly been charged to you we will pursue DHL and get the amount refunded.

Rated 2 out of 5 stars

My A45 BLACK R16 has been with workshop "being repaired" since mid-Oct

I purchased the A45 BLACK R16 in May. I wore it on weekends only so it didn't get much use. During early Oct while in our pool I noticed it not working so took it off. Once inside, I unscrewed the crown from the watch case to see if adjusting the time or date would fix it but upon doing so, the whole pin came out.

I contact customer service which was super responsive initially, but since returning the watch in mid Oct for analysis......nothing. I have contacted them numerous times only to be told that (i) there was no update from workshop, then (ii) the workshop had finished and it would be shipped, then (iii) the workshop is still inspecting the watch.

I now no longer believe I will get my watch back which is a big shame as I think they look great and reviews online where quite positive.

Shame about severe lack of the customer service and transparency. Good luck to any other people who buy from them. Unfortunately I would not recommend.

1 October 2023
Unprompted review
Rated 4 out of 5 stars

I placed an order on October 30 and…

I placed an order on October 30 and never received the product. In fact, I have emailed the company multiple times. After finally getting a response they finally mail the product. The product arrived to DHL in Romulus, Michigan on December 18th. Now the product is missing from DHL. Again, I have email multiple times with information from DHL and again no response. I simple want my money back. The customer services is terrible and I will take this matter to the Better Business Bureau. In addition, I finally received my watch. I still do not understand why the process take so long but I’m happy with the watch

21 December 2023
Unprompted review
PANZERA Watches logo

Reply from PANZERA Watches

Hi Oronde, we are very sorry to hear about the delay in your watch delivery. Normally our delivery via DHL is very simple and prompt which is why we use a reputable delivery service for all our watches. I am very glad to hear it arrived ok in the end.

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