Discovered Palome through social media a year ago - and I LOVE their clothes! I have bought 2 pairs of jeans - Temple plush most recently - gorgeous denim, hang beautifully and feel lovely. I also b... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was so impressed by the packaging and quality of materials. My skirt arrived in a beautifully illustrated box, wrapped carefully in tissue paper. As it was my first order, I received a free gift whi... See more
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Amazing pieces of clothing. Excellent materials, tailoring, and style, at a reasonable price - finally! It goes to show that whichever brand charges you houndreds (and something thousands) for a pa... See more
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Very impressed with my delivery. My order arrived in a lovely box and the cardigan was packaged nicely inside with a nice fragrant. Appreciated the care and thought that has gone into to this. The... See more
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Company details
Written by the company
Timeless staples from the world's finest ateliers. Exquisite fibres and textures. Grade A Mongolian cashmere, Japanese and Italian denim, linen and organic cotton, crafted with care.
Contact info
United Kingdom
- hello@palome.com
- palome.com
4.7
Excellent
298 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfection
The quality, style, packaging all superb! The trench is beautiful and, for a petite, the length is spot on. Lining is gorgeous too. I love your products and will be back for more.
7 February 2026
Unprompted review
Reply from Palome
Hi Rosalyn,
Thank you so much for this lovely review. We’re delighted to hear how much you love the trench, especially the fit and length, and that the quality and details stood out to you.
It means a great deal to know you felt everything was just right, from the design to the packaging. We’ll be so happy to welcome you back again.
Best,
Ilona
First time ordering from this company …..
I purchased the Emile and Sorbonne Cashmere jumpers and they are both absolutely beautiful and so soft. Such quick delivery and arrive beautiful packed.
Ordered several sizes so sent few back and I can honestly say the ordering and return service is flawless as is the customer service when seeking advice.
I will be ordering again .
2 February 2026
Unprompted review
Reply from Palome
Hi Tricia,
Thank you so much for taking the time to share this. We’re truly delighted to hear how much you loved the Emile and Sorbonne cashmere, and that everything from delivery to returns felt seamless and considered.
It means a lot to know the softness, packaging, and service all came together for you. We put great care into every step, so your words really made our day.
We can’t wait to welcome you back again soon.
Best,
Ilona
Sevigny Blazer and Danube Cashmere sweater
The Sevigny Blazer is a beautifully cut piece made of beautiful fabric. I bought it to replace a navy jacket bought at a similar price point from a well-known brand a few years ago. The Palome product is far superior. I also bought a lovely Danube cashmere sweater which drapes softly. My order (my first) was delivered quickly and arrived in a stylish box with the clothes wrapped in lightly scented tissue paper. It felt such a treat. I love the concept behind Palome and their pricing transparency - I will definitely be buying again.
17 January 2026
Unprompted review
Reply from Palome
Hi J Henderson,
Thank you so much for taking the time to share such a thoughtful review. We’re absolutely delighted to hear how much you love the Sevigny Blazer and the Danube cashmere sweater. It means a lot to know the cut, fabric and drape stood out, especially when compared with other well-known brands.
We’re also really pleased your first order arrived quickly and that the packaging and lightly scented tissue made it feel like a treat. Those small details are very close to our hearts, so it’s lovely to hear they were appreciated.
Thank you as well for your kind words about our concept and pricing transparency. We’re so happy to have you with us and can’t wait to welcome you back again soon.
Best wishes,
Ilona
First time ordering from this company…
First time ordering from this company who i stumbled upon online. Beautifully wrapped, scented paper and in a lovely box. Prompt delivery . The Madeleine cardigan in Poppy red is simple stunning. Very soft alpaca and mohair and not at all itchy. Excellent value for the money. Very tempted to get another colour.
14 January 2026
Unprompted review
Reply from Palome
Hi Jo,
Thank you so much for taking the time to share this. We’re really happy to hear your first experience with us felt special, from the wrapping and scent to the delivery.
The Madeleine cardigan in Poppy red is such a beautiful choice, and I’m glad to hear the alpaca and mohair felt soft and comfortable to wear. Knowing you feel it offers great value truly means a lot to our small team.
If you ever need advice on colours or sizing, I’m always here. And we’d absolutely love to welcome you back if you decide to add another shade to your wardrobe.
Best wishes,
Ilona
I own 3 pair of jeans by Palome
I own 3 pair of jeans by Palome. That's proof how good they are. They are great value for what they are: jeans with great shapes and made with high quality denim. I love them all! I just wish more black/grey denim options.
15 January 2026
Unprompted review
Reply from Palome
Hi Marta,
Thank you so much for sharing this, it honestly means a lot to us. Owning three pairs really is the best compliment we could ask for.
We’re so glad you love the shapes and the quality of the denim, and thank you as well for the feedback on black and grey washes. I’ve shared this with the design team, it’s definitely something we’re working on.
Thanks again for your support, and if you ever need anything, we’re always here.
Best,
Ilona
❤️❤️❤️❤️❤️ I love Palome
❤️❤️❤️❤️❤️ I love Palome. They have really good quality pieces for a great price. I trust them entirely - sometimes when things arrive from desirable brands they are less than expected. Never with Palome. Added to which their customer service is friendly, prompt and kind. I actually feel valued rather than a frustrated nuisance.
7 January 2026
Unprompted review
Reply from Palome
Hi Erika,
Thank you so much for adding your review and for such incredibly kind words. It truly means the world to us and to the whole team.
Knowing that you feel valued and supported is exactly what we always hope for, so hearing this really makes our day. Thank you for trusting us and for being part of the Palome community.
If you ever need anything at all, we’re always here!
Best,
Ilona
I discovered Palome on social media…
I discovered Palome on social media somewhere..
Originally it was for your jeans. Having tried various styles, although they fit perfectly I didn't feel were right for me.
I am almost 60 and so happy to have discovered your clothes. They are all classic pieces, beautifully cut and just about within my budget. I feel they will stand the test of time and great wardrobe staples.
I have also purchased a few things for my 33 year old daughter who has been delighted, particularly with the jumpers!
The ordering and return service is flawless as is the customer service when seeking advice.
Well done!!
2 January 2026
Unprompted review
Reply from Palome
Hi Rebecca,
Thank you so much for taking the time to share such a thoughtful review. We’re truly delighted to hear that you’ve found pieces you love and that they feel like timeless wardrobe staples, that’s exactly what we aim for.
It’s also wonderful to know your daughter has been enjoying her pieces too, especially the jumpers. Your kind words about our service, returns, and support really mean a lot to our small team.
Thank you again for your support and encouragement!
Best,
Ilona
OK, not a great experience
Ordered a t-shirt and a cardigan. The t-shirt was fine and I wrote a positive review that was published.
The cardigan was very big and very scratchy on my skin so I sent it back and wrote a less positive review about that. The cardigan review still doesn’t seem to be on the site so I think they are only publishing the ones they like. To be clear, I am talking about reviews on Palome’s own site.
Then well over a month later I realised they hadn’t acknowledged the return or made the refund. I sent an email and they did then make the refund and apologise, but I definitely recommend keeping an eye on your account if you send a return.
2 January 2026
Unprompted review
Reply from Palome
Dear Customer,
Thank you for taking the time to share your experience, and we’re really sorry it didn’t feel smooth from start to finish.
We want to reassure you that we are 100% transparent with reviews. Both positive and less positive reviews are published, but it can sometimes take a little time for Trustpilot’s systems to process and display them, which may explain the delay you noticed.
We’re also sorry again for the delay in acknowledging your return and issuing the refund. During busy periods this can unfortunately take longer than usual, but we completely agree that keeping customers informed is important, and your feedback helps us improve.
Please don’t hesitate to contact us directly at hello@palome.com
. We’re always happy to help !
Best,
Ilona
Returning customer …
I’m in love with the products from Palome. Beautiful items, stunning quality - exceptional, personal service, and very fast delivery.
1 December 2025
Unprompted review
Reply from Palome
Hi KB,
Thank you so much for your lovely review. We’re absolutely delighted to hear you’re a returning customer and that you’ve been enjoying the quality, service, and delivery. Your kind words truly mean a lot to our small team.
We can’t wait to welcome you back again soon.
Best,
Ilona
I have been following Palome for a…
I have been following Palome for a while as the quality and price looked to be fantastic and also backed up with great reviews. My expectations were therefore quite high but was sadly disappointed with the cashmere sweater I received as a Christmas gift from my husband. This is the first cashmere sweater that has felt rough to touch and itchy on my skin right out of the box. I’ve had lots of great quality cashmere items in the past (not from Palome), that were far superior in terms of feel and softness.
Update:
Palome did reach out to me and kindly sent an alternative sweater for me try. I'm pleased to say that this one was much better and inline with my expectations. Although I was disappointed with my initial purchase, Palome did make things right and were really excellent with their customer service. This does go such a long way and it gives me confidence to purchase other items.
30 December 2025
Unprompted review
Reply from Palome
Hi Stacey,
I’m really sorry to hear about your experience and thank you for sharing this feedback.
Please don’t hesitate to contact us directly at hello@palome.com so we can help resolve this for you as smoothly as possible.
Best,
Ilona
Superb quality garments at excellent…
Superb quality garments at excellent prices. Very quick delivery and absolutely no hassle returns ( i got 2 sizes for comparison) . I will keep using this company as I have been very impressed.
27 December 2025
Unprompted review
Reply from Palome
Hi JC,
Thank you so much for your lovely review. We are truly grateful you took the time to share your experience.
It is wonderful to hear that the quality, pricing, and delivery all felt right for you, and that the returns process was smooth and easy. Being able to shop with confidence, especially when comparing sizes, really matters to us.
Knowing you plan to keep coming back means more than we can say. We look forward to welcoming you again and being part of many more happy orders ahead.
Warmly,
Vera
I have ordered several times
I have ordered several times, I have two brilliant pieces of knitwear, one in cotton and one in cashmere, both excellent quality and value for money a tops and lovely pair of jeans. I also cannot praise the customer service more highly.
8 December 2025
Unprompted review
Reply from Palome
Hi Siân,
Thank you so much for taking the time to share such kind words.
It means a great deal to us that you have chosen Palome time and again, and that our clothes have found a place in your wardrobe. Knowing they are being worn, enjoyed, and lived in is exactly why we do what we do.
Being able to look after you really is our pleasure. We hope many more of our pieces will have the chance to join you and accompany you through your everyday moments.
With heartfelt thanks,
Vera
The clothes from Palome are absolutely…
The clothes from Palome are absolutely lovely and such great quality. You can really see the care and thought that goes into packaging the gifts — it feels so special and personal.
What truly stands out, though, is the customer service. I can honestly say I’ve never experienced such incredible customer care from a company before. Palome really goes above and beyond.
1 November 2025
Unprompted review
Reply from Palome
Hi Hayley,
Thank you so much for taking the time to leave such a thoughtful and generous review. It truly means a great deal to us.
It has been a real pleasure looking after you, and I am so glad to hear that both the pieces and the care behind them made you feel something special. Your words have been shared with the wider team and brought many smiles.
Wishing you so much happiness, and thank you again for choosing Palome.
Warmly,
Vera
Amazing quality cashmere for a…
Amazing quality cashmere for a reasonable price and fantastic customer experience. Super fast delivery. I thought it must be too good to be true when I saw the instagram reviews but it lived up to all the superlatives. What a find.
24 December 2025
Unprompted review
Reply from Palome
Hi Ali,
Thank you so much for taking the time to leave such a wonderful review. I’ve shared your kind words with the rest of the team, and it genuinely made everyone’s day - we’re so happy that the care and craftsmanship behind our pieces came through.
It truly means a lot to know that something we’ve made so thoughtfully has been so warmly received. Thank you again for your support and encouragement. Wishing you many happy wears and a lovely time ahead.
Warm regards,
Vera
Amazing company
Amazing company. Beautiful clothes, decent prices for the quality. My new favourite company, sorted an enquiry I had quickly, fast delivery. I wouldn’t hesitate to order again, already had 3 orders.
20 December 2025
Unprompted review
Reply from Palome
Hi Jill,
Thank you so much for your kind message. We’re genuinely delighted to hear how much you’ve been enjoying the pieces and your experience with us. Knowing we’ve become one of your favourite companies truly means a lot to our whole team.
Wishing you a very Merry Christmas, and we hope more of our pieces will be lucky enough to find a place in your wardrobe and bring a little extra joy to your everyday life.
Warmly,
Vera
I am telling everyone I know to use…
I am telling everyone I know to use this website- it’s amazing! I’ve bought some tops, jumpers and a pair of trousers and each item is perfection! The quality of workmanship is top class and the materials are excellent quality. The fact that the pricing is very reasonable and transparent makes it worth a five star review. The delivery so far has been in one or two days and when I contacted the team there with a query on colours they responded promptly and were very helpful. This website is a must for anyone who loves clothes!
19 December 2025
Unprompted review
Reply from Palome
Hi Mary,
Thank you so much for taking the time to leave such a lovely review - it means more to us than we can say.
We’re so glad you’ve been enjoying the pieces, from the quality and materials to the service and delivery. Knowing our work has been part of such a positive experience is incredibly rewarding.
Thank you again for your support and trust. Wishing you a very Merry Christmas and a wonderful festive season.
Warmly,
Vera
I now have 5 Palome jumpers and plan to…
I now have 5 Palome jumpers and plan to buy more. The quality is first class and the price better than high street. I cannot recommend this company highly enough!
18 December 2025
Unprompted review
Reply from Palome
Hi Brigitte,
Thank you so much for taking the time to share such a lovely review.
It truly means a lot to us to hear that you’re enjoying your Palome jumpers and that the quality and value have stood out to you.
Knowing Palome has earned a place in your wardrobe is the best feedback we could ask for, and we can’t wait for you to discover more pieces in the future.
Thank you again for your support and recommendation.
Wishing you a very lovely holiday season.
Warm wishes,
Ilona
The must exquisite cashmere jumper
I recently bought the navy 100% cashmere Emile jumper, what a treat, it’s super soft! Perfect if you have got a long torso as well because it seats nicely below your waist. The quality and feel are amazing!
100% recomended it!
10 December 2025
Unprompted review
Reply from Palome
Hi Margarita,
Thank you so much for taking the time to share this, it truly made our day to read. We are so happy to hear you love the Emile jumper, especially the softness and the fit. It is one of those pieces designed to feel like a little luxury you can live in.
Thank you as well for your recommendation and for being part of the Palome journey. We hope it brings you many cosy, beautiful moments.
Wishing you a lovely Christmas !
Best,
Ilona
Super quality, super customer service, unbelievably reasonable price
I ordered a wool/cotton jumper and a merino vest, and was a little dubious about the quality to expect with their reasonable prices. My order arrived within a few days, boxed and wrapped in tissue paper with a little scarf included as a gift. Both items are beautiful: the jumper is outstanding - chunky, soft and luxurious and about 1/4 of the price of similar garments from the likes of Wyse London etc. I will definitely be watching out for Palome's fortnightly drop of new styles
9 December 2025
Unprompted review
Reply from Palome
Hi Samantha,
Thank you so much for your wonderful review , it truly means a lot.
We’re delighted to hear how much you enjoyed your pieces, from the quality of the wool and merino to the unboxing experience. Our team puts a lot of care into every detail, so it’s lovely to know it reached you that way.
We’re also really glad the value and craftsmanship stood out to you, and we can’t wait for you to discover the new styles in our fortnightly drops.
Thank you again for your support, and we’re always here to help.
Warmest wishes,
Ilona
Lovely hoodie
Lovely hoodie. Made with excellent quality materials and with style. Beautiful garment yet still very good value. Clear website and speedy delivery. Thankyou
1 December 2025
Unprompted review
Reply from Palome
Hi Elaine,
Thank you so much for your lovely review, we’re really happy to hear you’re enjoying your hoodie. We put a lot of care into our materials and fit, so it means a lot to know it feels just right for you.
Thank you also for your kind words about our website and delivery ,we’re glad everything arrived smoothly.
Warmest wishes,
Ilona
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