Discovered Palome through social media a year ago - and I LOVE their clothes! I have bought 2 pairs of jeans - Temple plush most recently - gorgeous denim, hang beautifully and feel lovely. I also b... See more
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Review summary
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I was so impressed by the packaging and quality of materials. My skirt arrived in a beautifully illustrated box, wrapped carefully in tissue paper. As it was my first order, I received a free gift whi... See more
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Amazing pieces of clothing. Excellent materials, tailoring, and style, at a reasonable price - finally! It goes to show that whichever brand charges you houndreds (and something thousands) for a pa... See more
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Very impressed with my delivery. My order arrived in a lovely box and the cardigan was packaged nicely inside with a nice fragrant. Appreciated the care and thought that has gone into to this. The... See more
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Company details
Written by the company
Timeless staples from the world's finest ateliers. Exquisite fibres and textures. Grade A Mongolian cashmere, Japanese and Italian denim, linen and organic cotton, crafted with care.
Contact info
United Kingdom
- hello@palome.com
- palome.com
4.7
Excellent
298 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Beautiful sweater
Beautiful sweater, beautifully wrapped, great communications and super fast delivery!
14 October 2025
Unprompted review
Reply from Palome
Hi Fiona,
Thank you so much for your lovely review. We’re delighted to hear you love your sweater and that everything — from the packaging to the delivery — made your experience so smooth. It’s wonderful to know the care we put into each order is felt on your side too.
Warm wishes,
Ilona
Fabulous service and quality !,
Ordered a cashmere turtleneck on 12/10/25 and it arrived two days later !! The sweater is beautiful and lovely quality and very reasonably priced - it fits perfectly. The package was divine - a sturdy cardboard box with beautiful graphics on the front and the sweater was wrapped in pretty tissue paper.
Five stars all the way from me 🩷🩷🩷
14 October 2025
Unprompted review
Reply from Palome
Hi Julia,
Thank you so much for your wonderful review — we’re absolutely delighted to hear this!
It means a lot to know you loved both the cashmere turtleneck and the unboxing experience — we put so much care into every detail, from the fabric to the packaging. Your kind words truly make our day.
We can’t wait to see you again soon — and thank you for supporting Palome!
Warm wishes,
Ilona
I discovered Palome a few Months ago
I discovered Palome a few Months ago. They have the most amazing cashmere jumpers. Not only is the quality and cut incredible but the price is too. Orders arrive fast and beautifully packaged. It has meant I can’t stop adding them to my collection! Love this brand!
12 October 2025
Unprompted review
Reply from Palome
Hi LoboGB,
Thank you so much for your lovely message — we’re so happy to hear that you’ve discovered Palome and that our cashmere jumpers have become a part of your collection.
It means so much to know you appreciate the quality, the fit, and the care we put into every order — from the design to the packaging. We truly love creating pieces that last and bring joy to wear.
Warm wishes,
Ilona
This company is amazing
This company is amazing. A great ethic around how the clothes are made, and just the most amazing products at incredible prices . Will definitely buy from this company again
2 October 2025
Unprompted review
Reply from Palome
Hi Gillian,
Thank you so much for your beautiful words — it truly means a lot to us. We put so much care into how each piece is made and it’s wonderful to know that it resonates with you.
We’re so happy you’ve found and connected with Palome, and we can’t wait to welcome you back again soon.
Warm wishes,
Ilona
Concern over returned parcels not being received however superb service from IIona reinstated my faith in this company.
Really concerned, returned two boxes 4/10 via my local PO, printing up the EVRI labels and followed all instructions…an attempt at delivery of the parcels was made to the company 6/10 specific timing on the tracking 13:06 and 13:09 respectively but delivery could not be made. I have emailed customer support just now but extremely concerned about my returned items, why were the parcels not delivered when an attempt of delivery was made and when will I get the refund which totals £350? ## UPDATE ##
Following an email to Palome, I received a prompt response apologising and that an investigation would be made. I had an immediate refund of all items and a £50 voucher which was unexpected and appreciated. I have given 4 stars as maybe the company should not be using EVRI as there was this issue with returns plus with the delivery EVRI left the parcel on the doorstep whilst I was on holiday and I had advised that that should not happen. IIona from customer services was a real ambassador for Palome, I will be ordering again and using my voucher 😁
9 October 2025
Unprompted review
Reply from Palome
Hi Elizabeth,
Thank you so much for taking the time to share your feedback — I completely understand your concern, and I’m truly sorry for the worry and inconvenience this has caused.
Please rest assured that we’ve received your email and already responded to confirm that your refund was processed. You should see the funds reflected in your account shortly, depending on your bank’s processing times.
We’re a small team and care deeply about every customer, so we always do our best to resolve any issue quickly and kindly. If anything still seems amiss or you haven’t received your refund yet, please don’t hesitate to reach back out — I’ll personally make sure it’s looked into right away.
Warm wishes,
Ilona
Outstanding qualitu
It arrived really quick and the quality was outstanding.
I have ordered three more productos
Thanks
Yolanda
25 September 2025
Unprompted review
Reply from Palome
Hi Yolanda,
Thank you so much for your lovely message — it means a lot to us. We’re so happy to hear your order arrived quickly and that you love the quality of your piece.
It’s wonderful to know you’ve chosen a few more — we hope each one brings you just as much joy.
Warm wishes,
Ilona
Quality Cashmere at a terrific price
I made my first purchase of a cashmere jumper from Palome.
It will not be my last. The quality of cashmere is outstanding for the price. Item came beautifully packaged. Customer service was excellent, an error was made in the style of jumper I ordered, this was resolved quickly, with great communication from Ilona. Well done Palome.
7 October 2025
Unprompted review
Reply from Palome
Hi MMcV,
Thank you so much for your wonderful message — I’m so happy to hear you’re pleased with your cashmere jumper and the service you received!
It truly means a lot to us that you took the time to share such kind words. We’re delighted you love the quality and packaging, and I’m so glad we could resolve everything quickly for you.
We can’t wait to welcome you back for your next purchase!
Warm regards,
Ilona
I love my cashmere jumper
I love my cashmere jumper. I am waiting for the colours I like to come back in stock to buy one of each. Great company, really helpful with a mistake I made on my order. Five stars all round.
16 September 2025
Unprompted review
Reply from Palome
Hi MGardener,
Thank you so much for your wonderful message — it makes us so happy to hear how much you love your cashmere jumper. We’ll definitely be bringing more colours back, and I’ll keep my fingers crossed that the ones you’re waiting for return soon so you can add them to your collection.
I’m also so glad we could help quickly with your order — your kind words mean a lot to us. Five stars from you feels like the highest compliment!
With warm regards,
Ilona
Beautiful quality cashmere and the package made me smile to open!
Beautiful quality cashmere, great fit and so so much more value than I have come to expect (sadly) at the price point. I suspect the first purchase of many!
15 September 2025
Unprompted review
Reply from Palome
Hi Sarah Morris,
Thank you so much for your lovely review! We’re delighted to hear that you’re enjoying the cashmere and that the fit and quality have exceeded your expectations. We can’t wait to welcome you back for many more pieces – here’s to the start of a wonderful Palome wardrobe!
Warm regards,
Ilona
Everything is good about Palome
Everything is good about Palome. I've bought three items now and I want more! I love their philosophy of not buying more than you need, but they're making it hard. Palome's values feel genuinely authentic and the products are really stylish, gorgeous quality with beautiful fabrics. The Moorgate jeans reminded me of what good quality denim feels like, the cashmere jumper is something I want to wear constantly and I'm planning to wear the Victoria dress at a work meeting next week. The cut, fit, quality is all real, they're not making it up. Beautifully packaged, efficient buying process and very nice communication. I feel effortlessly stylish in these clothes and the price point is fantastic. This is fast becoming my new favourite brand, and seems like they are getting everything right.
12 August 2025
Unprompted review
Reply from Palome
Hi Laura-Mae Browne,
Thank you so much for your wonderful review! We’re glad to hear that you’re enjoying your Palome pieces and that they bring both style and comfort to your wardrobe. It means so much to us that our philosophy, fabrics, and attention to detail resonate with you.
We’re delighted that your Moorgate jeans, cashmere jumper, and Victoria dress are making you feel effortlessly stylish – that’s exactly what we hope for with every piece we create. Your support and kind words truly make our day!
Warm regards,
Ilona
Amazingly classy and comfortable jeans
Amazingly classy and comfortable jeans, giving you the fitted but loosely stylish Jean. Impeccable quality with its 100% cotton design. Absolutely love these jeans x
26 September 2025
Unprompted review
Reply from Palome
Hi Aman Asif-Malik,
Thank you so much for your lovely review! We’re thrilled to hear that your jeans fit beautifully and that you love the quality and style. It truly makes our day to know our pieces are bringing a little Parisian elegance and comfort to your wardrobe.
Warm regards,
Ilona
Parisian chic
Recently purchased two fabulous pairs of jeans and the lovely statement Hoche jacket. Think Parisian chic delivered straight to your door! Work those Jane Berkin denim vibes from laid back morning coffee to evening cocktails, paired with kitten heels and tailored Hoche jacket. What’s not to love! 💋
12 September 2025
Unprompted review
Reply from Palome
Hi Kate,
Thank you for sharing your experience! We’re delighted that your new jeans and Hoche jacket are bringing a touch of Parisian chic to your wardrobe. From morning coffee to evening cocktails, we hope they make every moment feel effortlessly stylish.
It’s always our joy to craft pieces that bring timeless elegance and a little bit of joie de vivre to your day.
Merci again for your support and kind words—it means the world to us!
Warm regards,
Ilona
Amazing Customer Service
Purchased two shirts from Palome. One silk and a cotton shirt. Both incredible quality however, the cotton shirt was too big for me. I returned the cotton shirt, but the postal service didn’t scan the parcel properly. I received an email from Cici letting me know that there was a delay and that she would keep an eye out for the parcel coming in. I would like to commend Cici for her fantastic customer service. She really is an attribute to the company. Her compassion really made the experience so much more personal. I was having a similar issue with another company and the difference between the two customer services was astounding. Thank you again for all your help Cici :)
24 July 2025
Unprompted review
Reply from Palome
Hi Hollie,
Thank you so much for sharing your experience! We’re thrilled that you loved your silk and cotton shirts.
Cici is delighted to hear your kind words—she always strives to make every experience personal and caring. Your recognition means so much, especially when small delays arise.
At Palome, we aim to make each piece and every interaction thoughtful and warm, just as Liz first began creating pieces from leftover luxury materials for friends. We’re so glad this came through for you.
Thank you again for your patience and support—it’s a pleasure to have you as part of the Palome family.
Warm regards,
Ilona
Lovely clothes
Lovely clothes! I recently bought a jacket and the lovely Lena t-shirt . Lovely material and fit like a glove. Great service thank you!
15 September 2025
Unprompted review
Reply from Palome
Hello Jen,
Thank you so much for your kind words! We’re delighted to hear that your jacket and Lena t-shirt fit perfectly and that you’re enjoying the quality of the materials.
Your support and feedback mean the world to us, and we hope these pieces become cherished staples in your wardrobe.
Warmly,
Ilona
Such a beautiful shirt
Such a beautiful shirt, the quality is exceptional and the fit of the shirt is perfect. Couldn’t recommend this shirt more
19 September 2025
Unprompted review
Reply from Palome
Hello Eleanor,
Thank you so much for your wonderful review. It’s so lovely to hear that the shirt fits perfectly and that the quality has impressed you. Every piece we create at Palome is made with care, using materials that are designed to last, so it’s incredibly rewarding to know it’s being enjoyed and cherished.
We hope this shirt becomes one of those timeless pieces in your wardrobe that you reach for again and again. Your kind words mean a lot to us and inspire everything we do.
Warmly,
Ilona
Fantastic company
Really impressed with the items I’ve bought . Excellent quality and timeless style . Beautifully packaged . Fast delivery . Feels so luxurious without the hefty price tag . I love this brand
12 September 2025
Unprompted review
Reply from Palome
Hello there !
Thank you so much for your kind words. We’re thrilled to hear you’re enjoying the quality, style, and little details like the packaging and delivery. It means a lot to us to know our pieces bring you that sense of luxury and joy.
With gratitude,
Ilona
Love Love Love this brand!
I have to say I have rarely had such a brilliant experience purchasing clothes online. I have just received delivery of my second purchase. The delivery is super fast and the packaging and tracking details first class. Both items I have purchased have exceeded expectations. I am now a massive fan of Palome. The fabric quality and fit of both my jumper (cashmere) and my cardigan (organic cotton) is outstanding. Love Love Love this brand.
22 September 2025
Unprompted review
Reply from Palome
Hi Suzanne,
Reading your message truly made our day — thank you! Liz first began designing pieces from leftover luxury fabrics as little gifts for friends, and it’s so special to see that same sense of joy carried through to your experience today.
We’re delighted that both your cashmere jumper and organic cotton cardigan have exceeded expectations. May they become those timeless, go-to pieces you’ll treasure season after season.
Thank you for being such a wonderful part of our Palome community — we can’t wait to share what’s coming next with you.
With gratitude,
Ilona
Will shop again with Palome
The clothes are great quality and price. Delivery was swift and the packaging is awesome. highly recommend.
29 August 2025
Reply from Palome
Hi Georgina,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed your Palome pieces and that the delivery and packaging added a little extra delight to your experience.
Knowing that our quality and care have made such a positive impression truly means the world to us. We can’t wait to welcome you back for your next Parisian-inspired wardrobe treasure.
With warm regards,
Ilona
Lovely Quality
I purchased the Oakwood skirt and it's beautiful. Good quality and very well made. It looks really good on and goes with so many things. Can be dressed up or worn more casually. So glad I found this site, I'll definitely buy from them again.
2 September 2025
Unprompted review
Reply from Palome
Dear Carol,
Thank you so much for sharing your lovely feedback! We’re delighted to hear that you’re enjoying your Oakwood Skirt and that it fits so perfectly into your wardrobe. There’s something magical about pieces that can be dressed up or down—and it’s wonderful to know you’re finding it so versatile.
We’re so glad you found us and can’t wait to welcome you back to Palome for your next Parisian-inspired piece.
With warmest regards,
Ilona
Really happy with my products and the overall experience.
I purchased the Paddington Trousers, Chiswick Dress, Jasmine Cashmere t-shirt and the Versailles Mongolian Cashmere top.
All the products were beautiful. The trousers are great, I loved the ability to change the waist in/out, as it made the fit much more versatile. I returned the Chiswick Dress, I ordered my usual size 8, but it was too big. The cashmere tops are so soft. I ordered both the black ad ivory in the Mongolian Cashmere, but returned the black one. Only because I was really happy with the Jasmine Cashmere tshirt in black. I will definitely buy from Palome again. I ordered Monday and received everything nicely wrapped inside the box on Wednesday. The returns were also really easy.
1 September 2025
Unprompted review
Reply from Palome
Dear Rachel
Thank you so much for sharing your experience with us! We’re delighted to hear that you’re enjoying your Paddington Trousers and the Jasmine Cashmere T-shirt. There’s something truly special about pieces that feel as good as they look, and we’re thrilled that the fit and quality lived up to your expectations.
We completely understand about the Chiswick Dress and the black Mongolian Cashmere top—finding the perfect size and colour can sometimes be tricky. We’re so glad the returns process was smooth and that everything arrived beautifully packaged for you.
Hearing that our little batches of Parisian elegance bring such joy makes all the effort worthwhile. We look forward to welcoming you back to Palome soon!
With warmest regards,
Ilona
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