I originally ordered one of the yellow diamond studs and once I got it home and tried it on I seriously couldn't believe the sparkle. I loved It so much I ordered the other stud so I can complete the... See more
Company replied
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I ordered 2 rings and they have scratches. The company asked me to send back the rings and they polished them like new for free with pre-paid label. The representative is very nice and helpful. Thank... See more
Company replied
I recently received my ring order and wanted to share some feedback. The delivery took over two weeks, and unfortunately the dust bag had an unpleasant smell upon opening. I was excited to add a ye... See more
Company replied
Completely satisfied with my purchased. The customer service is great, and listen well to my request in which I want the ring to be made in 18k rose gold. The processing and shipment is fast. I can't... See more
Company replied
Company details
Written by the company
Paloma Diamonds, a fresh and innovative name in luxury jewelry, emerges with the legacy of the globally renowned Paloma Diamonds Manufacturing company, whose artisans have perfected their craft for over 50 years. Combining artisanal craftsmanship with contemporary flair of iconic designs. Paloma Diamonds redefines luxury with its signature collection, bringing a modern twist to classic diamond jewelry. Designed for the sophisticated, fashion-forward consumer, the Paloma Collection offers a mix of bold statement pieces and refined everyday jewelry, that are versatile and timeless. These interchangeable designs empower wearers to curate their own unique style, allowing luxury jewelry to become personal and meaningful.
Contact info
1200 South Pine Island Road, 33324, Plantation, United States
- 7692131400
- contact@palomadiamonds.com
- palomadiamonds.com
4.2
Great
24 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Way Overpriced.
I ordered the yellow diamond tennis ring for a pop of yellow on my hand. I thought it would be more substantial for the price but instead what I received is a band that is so almost paper thin I can barely see it on my hand, I think I need a microscope.
18 February 2026
Reply from Paloma Diamonds
Dear Leah,
Thank you for taking the time to share your feedback. We’re very sorry to hear that the ring did not meet your expectations — that’s certainly not the experience we want for our customers.
We’d really love to understand a bit more about what may have happened. According to your order, you selected the 3mm yellow diamond tennis ring, which should match the exact measurements listed in the product description. Because of this, we just want to make sure that you received the correct item and that there wasn’t any mix-up with your order.
If you’re open to it, we’d be happy to take a closer look together — you’re welcome to send us a photo of the ring you received so we can confirm everything is correct.
Of course, if the ring simply isn’t the look you were hoping for, you are absolutely welcome to return it. We want you to feel completely happy with your purchase.
We’re truly saddened to hear your feedback and would really appreciate the opportunity to help resolve this for you.
Warm regards,
Rina
Paloma Diamonds
Customer Experience Specialist
Yellow diamond ring
I recently received my ring order and wanted to share some feedback. The delivery took over two weeks, and unfortunately the dust bag had an unpleasant smell upon opening.
I was excited to add a yellow diamond ring to my collection, especially as I loved my previous yellow earrings, but the ring did not look as refined as it appeared on the website images. I’m currently unsure if I will be keeping it.
25 February 2026
Reply from Paloma Diamonds
Dear Cathie,
Thank you so much for sharing your feedback. We truly appreciate you taking the time to let us know about your experience.
While we do note on our website that our pieces are made to order and typically require 2–3 weeks for production and delivery, we completely understand how exciting it is to receive a new piece and how waiting can feel longer when you’re looking forward to it. We’re sorry to hear that the dust bag had an unpleasant smell when you opened your package, and we appreciate you bringing this to our attention so we can look into it with our packaging team.
We’re also sorry to hear that the ring did not meet your expectations compared to the website images. We take great care to represent our jewelry as accurately as possible, but we understand that seeing a piece in person can sometimes feel different. Your feedback is very valuable to us as we continuously work to improve both our presentation and overall customer experience.
If you’re still deciding whether to keep the ring, please feel free to reach out to our customer care team—we’d be more than happy to assist you with any questions or help explore possible options.
Thank you again for your honest feedback and for giving our yellow diamond collection a try. 💛
Warm regards,
The Paloma Team
Lovely product and brilliant customer…
Lovely product and brilliant customer service from purchase to deliver.
Thank you Paloma Diamonds
Thank you Rina
21 January 2026
Unprompted review
Reply from Paloma Diamonds
Dear Juliet,
Thank you so much for your kind words — it truly means the world to us. We’re so happy to hear you loved your piece and had a seamless experience from purchase to delivery.
Your appreciation for our customer service, and your kind mention of Rina, is deeply appreciated and shared with the whole team. It’s always our goal to make every step feel special.
Thank you for choosing Paloma Diamonds — we’re so grateful to have you as part of the Paloma family, and we look forward to seeing you back again soon!
With love,
The Paloma Team
My experience with Paloma Diamonds
My experience with Paloma Diamonds was absolutely wonderful.
I had very friendly and helpful communication with customer service (Rina). I have never experienced support like this before.
Today my rings arrived, and they are absolutely beautiful. The quality and craftsmanship are exceptional.
Thank you very much. I’m already looking forward to my next purchase.
21 January 2026
Unprompted review
Reply from Paloma Diamonds
Dear Maya,
Thank you so much for sharing such a wonderful review! We’re thrilled to hear that your experience with Paloma Diamonds exceeded your expectations.
Rina and the whole team are delighted to know you felt supported and cared for throughout the process. And knowing that your rings arrived beautifully and met your expectations for quality and craftsmanship truly makes our day.
We’re so grateful to have you as part of the Paloma family and can’t wait to help you find your next perfect piece.
With love,
The Paloma Team
I ordered 2 rings and they have…
I ordered 2 rings and they have scratches. The company asked me to send back the rings and they polished them like new for free with pre-paid label. The representative is very nice and helpful. Thank you for great customer services.
16 January 2026
Unprompted review
Reply from Paloma Diamonds
Dear Helen,
Thank you so much for taking the time to share your experience with us.
We’re so glad we were able to take care of your rings and have them looking like new again. Every Paloma piece is carefully inspected and finished to meet our highest standards, so it was truly our pleasure to restore your rings and ensure you received them exactly as they’re meant to be — flawless and beautifully finished.
Providing attentive, thoughtful service is incredibly important to us, so it means a lot to hear that you felt supported and well taken care of throughout the process.
Thank you for your kind words and for trusting Paloma — we look forward to welcoming you back again soon.
With love,
The Paloma Team
A great buy from a super company
Absolutely unreal customer service (Rina)who genuinely helped when I had a problem with import taxes. Definitely buy again
10 December 2025
Reply from Paloma Diamonds
Dear Stephen,
Thank you so much for taking the time to share such a kind review.
We’re truly grateful for your lovely words and so happy we could support you through the import process. Providing genuine care and seamless service is incredibly important to us, so it means the world to know you felt supported every step of the way.
We’re thrilled to have you as part of the Paloma family and look forward to welcoming you back again very soon.
With love,
The Paloma Team
Thank
Thank, I love my diamond earrings, I received my order soon than I expected, thank you so much 😊
29 September 2025
Reply from Paloma Diamonds
Dear Ana,
Thank you so much for your wonderful feedback.
We’re absolutely delighted to hear how much you love your earrings, and it’s wonderful to know the experience was seamless from start to finish. We’re truly thrilled to have you as part of the Paloma family — may your new earrings bring you endless sparkle and joy! ✨
We can’t wait to welcome you back again soon.
With love,
The Paloma Team
Beautiful, elegant and one of a kind jewelry
I just received two pairs of earrings and I am very pleased with how beautiful they are and how well they fit on the ears. Looking forward to buying more jewelry from Paloma :)
1 October 2025
Reply from Paloma Diamonds
Dear Sasha,
Thank you so much for your wonderful feedback.
We’re absolutely delighted to hear how much you love your new earrings and so happy to welcome you to the Paloma family. Enjoy every bit of their sparkle!
Each piece is crafted with great care and attention to detail, so your kind words truly mean the world to us. We’re honored to be part of your everyday style and can’t wait to help you grow your Paloma collection.
With love,
The Paloma Team
Beautiful ring
I ordered a yellow diamond band. The ordering process was easy as well as it shipped perfectly to my house. It is a beautiful ring.
11 August 2025
Reply from Paloma Diamonds
Dear Nanette,
Thank you so much for your wonderful feedback.
We’re overjoyed to hear how much you love your ring, and it makes us so happy to know that the process was smooth from start to finish. We’re truly thrilled to have you as part of the Paloma family — may your new ring bring you endless sparkle and joy! ✨
We can’t wait to welcome you back again soon.
With love,
The Paloma Team
Jasmine ring
Customer service was very responsive to my concern. My ring is beautifully made.
6 August 2025
Reply from Paloma Diamonds
Dear Emma,
Thank you so much for your kind words and for sharing your experience with us.
We’re delighted to hear you're happy with the Jasmine ring and that our team was able to take good care of you. It means so much to have you as part of the Paloma family. ✨
Wishing you endless joy with your new ring, and we look forward to welcoming you back again soon.
With love,
The Paloma Team
Colored diamond Earrings
I’ve never had colored diamonds before, it’s my new thing. The quality was exceptional! Will be completing the set.
5 August 2025
Reply from Paloma Diamonds
Dear Nathan,
Thank you so much for your wonderful feedback.
We could not be happier to hear how much you love your earrings and we're thrilled to have you as part of the Paloma family. Enjoy the sparkle!
Looking forward to seeing you back again soon to complete your set.
With love,
The Paloma Team
Yellow diamond lotus helix
Received the piece well packaged. It’s stunning in person even cuter on my ear. Just a slight suggestion alittle tight on my flat helix but works. Highly recommend.
22 July 2025
Reply from Paloma Diamonds
Dear Sr Nyaguthii,
Thank you so much for the positive feedback! We are so happy to hear that you love your new piece, and looking forward to seeing you back again soon. Enjoy the sparkle!
Best regards,
The Paloma Team
It’s beautiful!
4 May 2025
Reply from Paloma Diamonds
Dear Hyun,
Thank you so much for the positive feedback! We are thrilled to hear that you love your new Paloma pieces, and looking forward to seeing you back again soon. Enjoy the sparkle!
Best regards,
The Paloma Team
Reply from Paloma Diamonds
Dear Primrose,
Thank you so much for the positive feedback! We are so happy to hear that you love your new yellow diamond earrings, and looking forward to seeing you back again soon. Enjoy the sparkle!
Best regards,
The Paloma Team
Cute yellow diamond ring
Cute ring! Perfect to add to your ring stack or by itself. It's so sparkly, and the bright yellow diamonds set in yellow gold really grab attention.
27 February 2025
Reply from Paloma Diamonds
Dear Connie,
Thank you so much for the positive feedback! We are thrilled to hear that you are happy with your new yellow diamond ring, and looking forward to seeing you back again soon. Enjoy the sparkle!
Best regards,
The Paloma Team
Satisfactory
Completely satisfied with my purchased. The customer service is great, and listen well to my request in which I want the ring to be made in 18k rose gold. The processing and shipment is fast. I can't wait to get other pieces from their collections.
9 January 2025
Reply from Paloma Diamonds
Dear Cynthia,
Thank you so much for the positive feedback! We are thrilled to hear that you are happy with your new ring in 18K gold, and looking forward to seeing you back again soon. Enjoy the sparkle!
Best regards,
The Paloma Team
Outstanding quality & design
A beautiful diamond necklace that I will wear forever. The order process was easy and smooth, and shipping was super fast as well. Also, it came in a stunning box that I now use to store my jewelry pieces.
5 January 2025
Reply from Paloma Diamonds
Dear Michelle,
Thank you so much for your wonderful feedback.
We could not be happier to hear how much you love your necklace and we're thrilled to have you as part of the Paloma family. Enjoy the sparkle!
Looking forward to seeing you back again soon.
With love,
The Paloma Team
Wonderful!
Wonderful customer service and they go out of their way to help you. Beautiful affordable natural color diamond jewelry. Highly recommend ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ five stars!
4 December 2024
Unprompted review
Reply from Paloma Diamonds
Dear Kasey,
Thank you so much for your wonderful feedback! We are delighted to hear how happy you are with your new Paloma pieces.
We can't wait to see you back again soon!
Best regards,
The Paloma Team
Reply from Paloma Diamonds
Thank you so much for the positive feedback!
Best regards,
The Paloma Team
Amazing sparkle and quality!!!
I originally ordered one of the yellow diamond studs and once I got it home and tried it on I seriously couldn't believe the sparkle. I loved It so much I ordered the other stud so I can complete the set and also ordered the lighting bolt stud for my helix. Waiting for the other two to deliver.
4 November 2024
Reply from Paloma Diamonds
Dear Rabita,
Thank you for your wonderful feedback and ongoing trust! We’re absolutely delighted to have you as part of the Paloma family and thrilled to hear that you're so happy with your pieces.
We look forward to seeing you back soon!
Warm regards,
The Paloma Team
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