Palmrow Reviews 

44
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TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

SCAMMING SITE, KEEP AWAY AND DONT WASTE YOUR MONEY Absolute scammers. Waited over 2 weeks for my order and their replys via email are shocking. Sent a fake tracking number when the delivery doesn'... See more

Company replied

Rated 1 out of 5 stars

Pessima pagina e enganonsa Não entrega o produto e nem responde Pagina fake que aplica golpes Não comprem nada nessa loja online Denuncie eles #aacabem com a Palmrow Uma pagina que existe u... See more

Company replied

Rated 4 out of 5 stars

Firstly I have to thank Rafael Alves for his customer service, outstanding above and beyond. I did have my doubts the items would come. But customer service made me aware the parcels do have a lot o... See more

Company replied

Rated 1 out of 5 stars

If i could put less of a star on I would. Ordered and XL shirt and it was no where near fitting me. I asked for a refund and a XXL to replace and no reply. How do these companies operate and get away... See more

Company replied

Company details

Written by the company

Palm Row is a global fashion house that merges timeless elegance with contemporary design. Focused on premium apparel and accessories, our brand draws inspiration from the refined lifestyle of Europe’s elite and the heritage of classic menswear. We operate exclusively online, offering curated collections to a discerning international audience, with strong presence across Europe and beyond.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

44 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 53% of negative reviews

Typically replies within 1 month

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1.4

All reviews

(44)

42 reviews in the last 12 months

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Rated 4 out of 5 stars

Firstly I have to thank Rafael Alves…

Firstly I have to thank Rafael Alves for his customer service, outstanding above and beyond. I did have my doubts the items would come. But customer service made me aware the parcels do have a lot of customs to go through. They did arrive, and the quality is brilliant. Worth waiting for.

21 July 2026
Unprompted review
Palmrow logo

Reply from Palmrow

Hi there,

Thank you so much for your kind words and for taking the time to share your experience! We’re delighted that your items arrived safely and that you’re happy with the quality.

We’ll make sure Rafael sees your message, and we really appreciate your patience while your order was on its way. We look forward to seeing you again soon!

Kind regards,
The Palm Row Team

Rated 1 out of 5 stars

I bought a lacoste jacket for around…

I bought a lacoste jacket for around £53 it arrived and is a total fake. bits of stitches not cut off properly the lacoste badge isent even stitched on level its slightly slanted its a total counterfeit shop n not even good counterfeit items im giving it zero stars utter con

12 July 2026
Unprompted review
Rated 1 out of 5 stars

I’m not surprised with rate they have…

I’m not surprised with rate they have and the bad reviews too, I order T- shirt navy blue Ralph Lauren, I got it after few weeks and I keep sending messages, I got it in end but the wrong colour and wrong size too , I try to communicate with them for return and refund but I am afraid no way they ou can get through,so, I kiss my £40 pounds goodbye, also look very fake too , please don’t buy anything from this horrible company.

1 July 2026
Unprompted review
Rated 1 out of 5 stars

Looking at the reviews

Looking at the reviews, I am so mad at myself for not first authenticating Palm Row Botique, i wouldn't have continued to make an order with them because now i have fallen for the same scam. I made an order in May and we are now in July!! It looks like I am not getting my items - I wonder if people who complained here have received their money back or eventually got their orders!! What a poor service this company needs to be investigated and shut down

21 May 2026
Unprompted review
Rated 1 out of 5 stars

Fraud

I can’t believe that trustpilot gives 5 stars reviews to these crooks
These bastards they stole my money in the order I have placed based on your 5 stars review
What are you waiting to move against these bastards and remove your valuation from the top of their fake site
I see others below speaking about fraud and you do nothing against them
It seems that you have partnership with them ???

26 June 2026
Unprompted review
Rated 1 out of 5 stars

FRAUD

FRAUD - This company are full of shit - I made my order paying for 3 items and it still has not been shipped. I saw there site on Facebook and thought it must be genuine, I´m not sure why FB lets them continue advertising on there. Stay clear of this site - worst ever

15 June 2026
Unprompted review
Rated 1 out of 5 stars

A complete fraud!!

A complete fraud!!! It’s been 3 months since my order and payment!
The most shocking behaviour is that I receive no reply in my numerous claims to the company various different channels (suck as a direct mail to the operators).
It’s a scam and a discrase!

30 May 2026
Unprompted review
Rated 1 out of 5 stars

Fraud alert.

I made a payment for two items; little did I know that I was making a fraudulent transaction. Piece of advice. Do not patronise this company.

Surely, you will regret it.

18 May 2026
Unprompted review
Palmrow logo

Reply from Palmrow

Chikezirim Okorafor, friend, your order was cancelled by us a long time ago. Unfortunately, your order was marked as fraudulent by the bank, so we risked not fulfilling your order to avoid problems for both of us. If you would like more information, please send us an email to contact@palmrow.boutique

Rated 1 out of 5 stars

Since March I never received my order

Since March I never received my order

3 March 2026
Unprompted review
Palmrow logo

Reply from Palmrow

We are truly sorry that your order has not yet arrived.

Unfortunately, a temporary operational issue with our platform affected part of our shipping process, resulting in delays for some customers.

We completely understand your frustration and sincerely apologize for the inconvenience caused. Our team has been working to resolve all affected orders and assist customers with the appropriate solutions, including refunds whenever necessary.

Please contact us directly with your order details so we can prioritize your case:
contact@palmrow.boutique

Rated 1 out of 5 stars

Pessima pagina e enganonsa

Pessima pagina e enganonsa
Não entrega o produto e nem responde
Pagina fake que aplica golpes
Não comprem nada nessa loja online
Denuncie eles
#aacabem com a Palmrow
Uma pagina que existe unica e exclusivamente para aplicar golpes
Is not a store is fake account
#Don't buy nothing with Palmrow

1 March 2026
Unprompted review
Palmrow logo

Reply from Palmrow

Olá,

Sentimos muito pela experiência que você teve com nossa loja. Tivemos um problema operacional temporário relacionado à nossa plataforma de pagamentos e logística, o que acabou impactando alguns pedidos e atrasando respostas do suporte.

Entendemos totalmente sua frustração e pedimos desculpas sinceras por isso. Nossa equipe entrou em contato com clientes afetados para oferecer solução, incluindo reembolso quando necessário.

A Palm Row não tem intenção de prejudicar nenhum cliente, e desde então estamos reforçando nossos processos internos, atendimento e segurança operacional para que situações assim não voltem a acontecer.

Agradecemos pelo feedback, pois ele nos ajuda a melhorar.

Rated 1 out of 5 stars

These guys are frauds entirely

These guys are frauds entirely. Do not buy from them.

26 September 2025
Unprompted review
Palmrow logo

Reply from Palmrow

We are truly sorry for the negative experience.

A temporary operational issue with our platform affected some orders and customer support response times over the past weeks. We understand how frustrating this situation must have been.

However, we would like to clarify that our intention has never been to mislead customers. We have been actively assisting affected clients and providing refunds or solutions whenever required.

We are currently implementing stronger operational and support measures to improve reliability and customer experience moving forward.

Thank you for your feedback.

Rated 1 out of 5 stars

Becareful of this store on Facebook…

I saw a photo of this store on Facebook and it looked very attractive, so I placed an order. Three weeks later, I finally received the product, only to find it was completely counterfeit. I emailed them to request a refund, but no one responded. After some research, I found the company to be RAC DIGITAL BUSINESS LTD and Director ALVES CARDOSO, Rafael.

8 October 2025
Unprompted review
Palmrow logo

Reply from Palmrow

We sincerely apologize for your experience.

Due to a temporary operational issue involving our platform and fulfillment process, some orders experienced delays and communication issues over the past weeks.

Regarding the product received, we take quality concerns very seriously and are currently reviewing all affected cases individually. Our intention has never been to mislead customers, and we are actively working to improve our logistics, supplier verification, and customer support systems.

If you have not yet received proper assistance, please contact us directly so we can review your case and provide a suitable solution:
contact@palmrow.boutique

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