Great boots - always comfy from the get go and no need to wear in. I think these are now my 7th pair! Only downside is the shipping time to the UK is relatively long (for example, I purchased on... See more
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Beautiful boots! But… had to return. I bought a size 5/38. I am usually a size 5 but these were really too tight and small. Didn’t want to order another bigger size as had no guarantee they would fit.... See more
Boots are comfy and fit well, only gripe is the fast laces leave a really long loop on the front of the shoes and you can't get the ends out of the little clip, so they're stuck at that length
Nothing to complain about really. Would have been nice to have a quick delivery method though. Thankfully, they use UPS, so you know that you should get your parcel!
Company details
About Palladiumboots
Written by the company
PALLADIUM® UK Trustpilot Profile
Welcome to the official Trustpilot profile for PALLADIUM® UK
Thank you for sharing your review with us!
Over 75 years of crafting style-savvy, utility-inspired footwear has taught the French heritage brand Palladium a thing or two about building gear that lasts and has helped the brand earn its stripes in creating a uniform for the people.
From its roots in developing footwear for the French Foreign Legion in the 1940s to its evolution in supplying trek-ready options for the Great Outdoors, the road Palladium has traveled has connected the brand with a dizzying diversity of people, places, and cultures. In doing so, the decades traversed have instilled in Palladium an inherent respect for freedom, progress, and discovery.
Palladium's eco-conscious credentials inch ever closer to its 2025 goal of becoming 100% sustainable. In support of its ethical targets, each season the brand donates thousands of boots to global charities. And if the journey has equipped us with anything, it is a belief that life has so much to offer if you #daretodiscover.
We celebrate those who explore urban environments with a bold and audacious attitude. Embracing the unexpected everyday. Conform only to your own expectation. Be free and confident. Discover beyond boundaries. #DARETHEUNKNOWN
Customer Service Promise:
At Palladium UK, your satisfaction is our top priority. Our dedicated team is committed to delivering exceptional customer service, going above and beyond to ensure your needs are met. Whether you have questions, concerns, or need assistance in finding the perfect pair of shoes, our friendly team is here to provide personalized support. Contact our Customer Service.
Contact info
France
- palladiumboots.co.uk
3.9
Great
2K reviews
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Replied to 51% of negative reviews
Typically replies within 2 weeks
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Fast delivery from France.
Although the boots were ordered from a .co.uk website they actually come from France which almost put me off ordering.despatch however was the next working day and delivery within 5 days so super efficient and delivered fast
4 November 2025
I have been wearing them for decades…
I have been wearing them for decades and i find them very comfortable and they look good as well.
31 October 2025
Take a chance, they really are good.
Website was easy to use and navigate, buying options met my needs, boots arrived in good time and in excellent packaging.
Overall the product is of excellent quality and very comfortable. I am looking forward to seeing how long they last.
3 November 2025
Appalling customer service!
Appalling customer service!
Boots took 2 weeks to arrive.
Returned goods and got an email confirming they’d been received but still no refund 2 weeks later !
When questioned about this they stated my goods were still in transit, even though I’d had a previous email to say they’d received them ! It’s still in dispute. Will never purchase from them again.
14 October 2025
Reply from Palladiumboots
Hi,
Thank you for your feedback, and I’m truly sorry for the frustration caused.
I’d like to clarify how the return process works: once a parcel arrives at our warehouse, it must go through a verification stage where the items are checked and the refund is validated. This internal processing can take around 2–3 working days depending on workload.
In your case, although the return was received, the refund was issued shortly afterwards — it was fully processed on 13/11. You should already see the amount on your account, or it may appear shortly depending on your bank’s processing time.
We sincerely apologise for any confusion and inconvenience caused. If you need any further assistance, we’re here to help.
Kind regards,
Palladium Team
Boots look great, but come up very small
Boots arrives on time and likes great. Only thing with this brand of boot, more specifically the Pallasquad shape is that they come up very small, so buy a size up than what you usually would!
28 October 2025
Great pair of low profile trainers
Great pair of low profile trainers. Look quite industrial which is exactly the look I wanted.
31 October 2025
Hmmm
Hmmm. The suede areas had small stains on, and there was a poor glue section. Considering their price, I was not expecting that
31 October 2025
I have been wearing Palladium's for…
I have been wearing Palladium's for years. Simply love them. So comfortable and a quality product.
28 October 2025
No return refund or response from customer support
I bought a pair of boots which were returned due to being too small. Having recieved an email 14 days ago to say the refund would be processed I have still had no refund.
Despite emailing and messaging via the website after 10days, I have still heard nothing from the company and have no refund which is a concern.
4 November 2025
Unprompted review
Reply from Palladiumboots
Hello,
Thank you for getting in touch, and we’re sorry to hear about the delay with your refund.
In order to assist you, we’ll need to locate your order details, however, we’re unable to identify your purchase from this message alone.
Could you please contact us directly at hello@ksgb.com
and include your order number?
Once we receive that information, we’ll be happy to check the status of your return and ensure your refund is processed as quickly as possible.
Kind regards,
Palladium team
Great Boots
Great Boots , Very Very Comfortable & I’ve had quite a few compliments on their look.
I’d definitely recommend them ….
Cheers
21 October 2025
Good product soft and comfortable
good product soft and comfortable. 7 days delivery time considering international shipping including customs clearance are goods to me
24 October 2025
Reply from Palladiumboots
Hello,
From the tracking it seems that you received them on november 05th 2025, if not please come back to us here : hello@ksgb.com
We would like to help you asap.
Many thanks,
Palladium team
About my 10th pair of Palladium’s & my…
About my 10th pair of Palladium’s & my 4th pair of the fur-lined nubuck boots. Comfiest, best fitting (for me), warmest, decent looking, go anywhere, comfy boots I’ve owned. . . hence me buying another pair.
If I had a gripe, they (obviously) get a bit more roomy/baggy, when the fur lining gets squashed over time & they don’t last forever, but I do abuse them.
I like this new style, like a cheaper & shorter version of my previous pair. Not sure if they’ve stopped doing those, but these are great for the price, particularly with a bit of discount.
Love em!👍🏼
20 October 2025
Loved the boots but they were too…
Loved the boots but they were too small. I asked for an exchange which they couldn't do. I am still waiting for my refund.
20 October 2025
Reply from Palladiumboots
Hello,
Thank you for your message.
We can confirm that we have received your return, and your refund will be processed shortly.
Unfortunately, we’re not able to offer exchanges, which is why a refund is issued once the returned item is received.
You’ll receive a confirmation email as soon as the refund is completed.
Kind regards,
Palladium Team
Reply from Palladiumboots
Hello,
Thank you for your feedback. We’re sorry to hear that the size 9 was too big and that size 8.5 is currently unavailable. You can still try size 8.
Please contact us at hello@ksgb.com
, and our team will be happy to check stock availability or help you find an alternative model or size that fits you best.
Kind regards,
Cassandre
Palladium Customer Care
Reply from Palladiumboots
Hello,
We’re sorry to hear that the boots didn’t fit as expected and that the size chart caused confusion. We really appreciate your feedback — it helps us improve our sizing guidance for future customers.
Please contact us at hello@ksgb.com
so we can assist you with a return or exchange and help you find the right size.
Kind regards,
Cassandre
Palladium Customer Care
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