Great experience
High quality products with great customer service and timely delivery. Love knowing that my items won’t last forever in a landfill, would recommend!
20 December 2022
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Company details
Written by the company
At Palanan, we believe that your home should be a safe haven from the harmful effects of plastic. That's why we've created a range of premium, plastic-free home goods, with a focus on the kitchen and bathroom. Our products are made from the highest quality materials and are designed to help you avoid plastic for health or environmental reasons. We hope you enjoy our products and feel confident knowing that they're safe for your family and the planet.
Contact info
180 Northfield Dr, Unit 4, N2L 0C7, Waterloo, Canada
- +1.925.666.6251
- info@palanan.com
- palanan.com
4.0
Great
7 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great customer service
Great customer service, everything from shipping to delivery was communicated and came as expected. Love the straws!
13 December 2022
Unprompted review
Buyer be ware! Partial return policy even if defective.
Update: Finally received a response from them and they did not offer a return at all, just a partial refund for 6 of the 8 toothbrushes we ordered, stating they have not experienced any problems. Obviously they knew we would not be repeat customers so they had nothing to lose in not honoring a return policy.
Original:
We were so excited to find a natural tooth brush without plastic, however after just a few uses the bristles started coming out in our mouths. We had ordered 8 in total and contacted them about our concerns after using only 2, I was asked to provide pictures of my issue and I have still not heard anything back in over a month!
30 November 2022
Reply from Palanan
Thank you for taking the time to review. We are sorry you had this experience with the product.
We do not offer returns on hygiene related products, for health reasons, as outlined in our refund policy (https://palanan.com/en-ca/policies/refund-policy).
According to our own policy, no refund was necessary, but we were happy to refund the unopened items because you wouldn't be using them, and the experience you had.
I'm sorry we didn't meet your expectations.
Great products!
We received our order quickly and are so impressed with the quality of our products. We ordered a zero waste bag, grass straws, and some bamboo toothbrushs. The bag is sturdy and chic. Very well made. The straws are an absolute must as an alternative to paper straws. I keep them in the car at all times. Very happy and will be ordering again!
1 December 2022
Love the toothbrushes!
24 December 2022
great customer support
great customer support, great products.
very recommended - will buy again.
11 December 2022
Unprompted review
Reply from Palanan
Thanks for the kind words!
Answered a question about shipping…
Answered a question about shipping before ordering (I’m in Europe) and got back quickly. Very nice toothbrushes.
31 October 2022
Unprompted review
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