Amazing service.
19 April 2024
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Company details
Written by the company
Wir nehmen deine Pakete an. Und das sogar klimafreundlich. Mit PaketConcierge muss der Fahrer nicht mehr zu jeder Haustür einzeln fahren, sondern gibt alle Pakete für die Nachbarschaft bei uns ab. So wird bei der Zustellung erheblich weniger CO2 ausgestoßen. Und du weißt immer, wo deine Pakete ankommen. Egal wer es liefert. Dafür installierst du dir einfach unsere App und wählst einen PaketConcierge Abholort in deiner Nähe aus. Wenn dein Paket zugestellt wurde, erhältst du sofort eine Benachrichtigung auf deinem Smartphone. Abholen kannst du dein Paket ganz bequem, wann es dir passt. Und das Beste: PaketConcierge ist für dich kostenlos, weil wir mit den Zustellern zusammenarbeiten.
Contact info
Brunnenstr. 155, 10115, Berlin, Germany
- +49 176 55 665 890
- support@paketconcierge.de
- paketconcierge.de
4.6
Excellent
182 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from PaketConcierge
Thank you for your feedback. Glad you like it. Best wishes, Sina from PaketConcierge
Stressful and frustrating experience
I really liked the concept of the service and had been using the app until I encountered a problem that caused me a great deal of stress and took up extra time to resolve (fortunately, I didn't lose any money). Essentially, my package was received and scanned through the app at a kiosk, but it went missing after 4 hours when I arrived to collect it. It was an 8-kilogram box containing a CHAIR, so it shouldn't have simply vanished. After numerous exchanges, I managed to obtain a replacement for free from the shop where I made the purchase. However, the entire experience was a complete hassle as I had to track down a delivery person near the kiosk where the previous chair had disappeared, due to them using the same address. It's worth noting that filing a complaint is extremely challenging since the parcel isn't registered under your name and is delivered to a different address. This makes communication with the parties involved (the sender and the delivery service, DPD in my case) much more difficult. Despite the PaketConcierge service's supportive approach, they were unable to resolve the issue caused by their own service. It's fair to mention that they expressed a desire to compensate me for the cost of the lost item, but ultimately couldn't because I received the chair in the end. Unfortunately, no one compensated me for the additional hours I spent dealing with headaches and communicating with the shop and DPD.
14 April 2023
Unprompted review
Reply from PaketConcierge
Hello Zedd, thank you for your review, we are glad you like our service. Best wishes, Anne from PaketConcierge
Reply from PaketConcierge
Hello Carla, thank you for your positive feedback. We are glad you like our service. Best wishes, Anne from PaketConcierge
Reply from PaketConcierge
Hello Sascha,
thank you so much for taking the time to leave us a 5-star review.
Best wishes, Anne
Great experience
Super easy process! They also held my package a bit longer because I was traveling. Additionally their whatsapp customer service is very quick and easy for communicating.
27 September 2022
Reply from PaketConcierge
Hello Atossa,
We are always happy to help. Thank you for your review.
Best wishes, Anne
Great service!
Very convenient, it made my life easier.
Professional and kind people.
21 September 2022
Reply from PaketConcierge
Hello Chiara,
we are glad that we can be of service.
Best wishes, Anne
Reply from PaketConcierge
Hello Viktor,
that's nice to hear.
Best wishes, Anne
Very good service
Very good service. Great app, sending notifications when the packet arrives. We know where is the packet. They don’t send the packet away.it is a big relief (as delivery packages in Berlin is so bad)
28 August 2022
Easy to use and convenient
18 August 2022
Fantastic service
Fantastic service. The only thing that would make it better is DHL drop offs for returns.
18 August 2022
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