paireyewear.com Reviews 113

Glasses and toppers are cute. Toppers are flimsy and easily knocked off. Customer service is abysmal. First order I was missing a topper. Took 3 weeks to finally get someone to answer, acknowledge, an... See more

Got the prescription frames quickly. I ordered clear frames expecting to always wear with a colored top. It took the tops another month to arrive, and then 1 of the 3 was missing. By that time, I was... See more

I ordered a pair last year and they were great. However I ordered another pair this year and I had to email to ask where they were to be told that they couldn’t read part of my prescription. Why ha... See more

I could not wait until I was able to purchase my Pair Eyewear! I love my eyewear and treat them as an accessory to my wardrobe everyday. I was so excited that I bought 2 readers and 12 toppers to go... See more

The magnets are weak so the tops fall off if bumped & the top color paint is cheap and chips off… and Pair will not stand by their product and replace them.

I've finally decided to stop purchasing from the Pair Eyewear Website after my recent experience with them. I ordered toppers on 8/29. They claim they were shipped on 8/31. However, DHL tracking says... See more

I paid almost $300 for light-responsive, single-vision lenses in the ella frame, 2 toppers, and for priority shipping and handling... Then i couldn't get an update on the status beyond "Order Placed... See more

Ordered my glasses and 4 tops to go with them. I liked the glasses, but they weren't a good fit for my face, so I went to exchange them for a different style. That's when I discovered that the tops I... See more

I bought my second pair of Casper glasses and just like the first pair, the arm broke off. I thought the first pair breaking was a fluke but unfortunately, I didn't have the second pair for even 4... See more

I have a pair for computer work which are fine. And a pair for everything else, these are a problem. The toppers keep popping off multiple times a day. And the screw in the frame is stripped & cannot... See more

I am trying to cancel my membership. The ‘how to cancel membership’ faq does not help me. I got an email saying the same thing. No one can help me. I’m very frustrated

They sent the wrong topper. No one responds to emails to correct this. Product may be good but Customer service is terrible. I doubt I will buy from them again.

I love the versatility of these glasses and that’s why I gave 2 stars. I like changing the top frame to match my outfits and when I first purchased these glasses they were great. I ordered a second pa... See more

I ordered progressive glasses (Zuri frames) from Pair Eyewear on January 10 and did not receive them until March 2, nearly seven weeks later. My concern is not the shipping time but the lack of com... See more

Frames are warped, magnets are not strong, I add a clip on, and the glasses are so heavy they continuously slide down my nose. The one thing I will say that was positive though was customer service wh... See more

Don't waste your time and money! I have had 2 pairs of frames and nearly 100 toppers, the company use to be very efficient, but a number of issues over the last few months, some flimsy and bent topper... See more

Very expensive and toppers pop off so easy. Couldn’t even wear the sun glass topper when windy, because they kept blowing off. Magnets are not nearly strong enough to hold them on and paying $25 per t... See more

The web site return function does not allow the submit button to be selected no matter which type of return method (box or no box) is chosen. If you do select one of the methods you cannot select a... See more

I was excited to try PAIR Eyewear, but my experience was disappointing overall. The shipping took much longer than expected, and I received very little communication or updates during the process... See more

Buyer Beware......I would give this company a 0 star review if I could. They sent me the wrong prescription in my glasses I had to schedule an eye doctor to verify this over the holidays .... once I... See more

I was skeptical at first. Decided to jump in and purchased a pair of glasses as well as several toppers for my granddaughter. Absolutely love them. Glasses are great quality and the fact that she ca... See more

Ordered these glasses about a month back now. Shipped from the US so took some time to come. The tracking was excellent, packaging perfect. Cannot fault these glasses. They are very light, extr... See more

I love being able to match my glasses to my outfits and I love how the magnet is so secure. They get knocked off some times but it’s usually my fault for hitting my glasses off. If you get bored of ju... See more

Pair has come a long way. They are still very slow at order fulfillment, but the quality is now there. My glasses just have 2 magnets at the temples and hold toppers securely in place. The designs... See more

I ordered glasses and about 4 toppers from pair on the 20th October. Overall communication with the company started off as great, I had a few questions before and after becoming a customer and they al... See more

I ordered and then got an email saying they couldn't make them due to my high prescription. Of course they offered to make me a non prescription pair, which entirely defeats the purpose but anything t... See more

Ordered on 8/7/25 and still nothing. I continue to be told 10-14 business days for processing and shipping. That has come and gone. I left a comment on a FB post about the wait and received a message... See more

If I could give a zero I would. 2 separate orders. No working tracking numbers. Customer service is abysmal and overseas associates who care not about your issue continue to put you on hold with no... See more

Ordered one pr. of prescription glasses and 2 toppers July 29th, order shipped Aug. 2. Today Aug. 13, I received 1 topper? No order summary, nothing but a post card welcoming me to the family? WTH? I... See more

I purchased a clear frame two and a half months ago. First, they were expensive for lenses. But most importantly the clear frame is already discolored and turned to a gross yellow dingey color. I cont... See more

Don't buy clear frames from pair. My glasses frames are clear except for the arms which are now sun yellowed and look gross despite being super clean. Looks like a fat greasy basement dweller has been... See more

Dealing with this company has been a nightmare. After I ordered, they could not support my prescription (office lenses) so they emailed me. I responded immediately and it took days to hear back from... See more

Placed an order on April 4th... 2 weeks later their tracker showed my order was still being prepared. I contacted customer service and was told they were waiting to process because they thought I shou... See more

order glasses. they were great. order toppers for a musical to change toppers as part of the costume, effortless however they want you to sign up for their membership and get monthly discounts. I DID... See more

Where do I begin? I bought a prescription transition glasses from pair eyewear. Months after receiving my glasses I noticed a flaw that was developing between the two prescriptions which I had... See more

THREE WEEKS later I still don't have a viable tracking number. Simple order 1.5 readers. Customer service is absolute garbage. Chat bot is AI and will not bring you to a live agent. Their customer ph... See more

I ordered a frame and topper, which I received. However, I returned the package unopened because I realized that I mistakenly order the wrong frame. I paid off the entire amount ($105) and contacted P... See more

I ordered on 08/09 and was expecting 14 days give or take turn around. It is almost 1 month later and still no product. In fact it is still sitting in california. And that was after a promise of exped... See more

I submitted a prescription when I submitted my order and paid for it and like clockwork I got an email back asking for the PD number. I provided the PD number. 7 days later I get an email saying that... See more

Literal worst customer service on the face of the planet. They only have an AI chat, which keeps saying I will get an email, I never received an email. The phone number is also a bot, never connects... See more

Do not waste your time. I have ordered glasses online for years. This is by far the WORST experience and must frustrating thing I have dealt with. I ordered 2 pair of frames 3.5 weeks ago. (Over $350)... See more

I bought a pair of glasses, somehow i need to change/cancel my order, but i'm unable to cancel the order from the website. bty, i emailed them within an hour. it's been 3 days, still no response. It's... See more

Their automated PD measurement system forced the PD measurement through their digital tool only, and there was no manual option to correct. They said for any PD updates to email their staff... See more

I ordered a pair and topper in July, did not realize at first that my uploaded rx did not save, so it sat for 2 weeks with no reminder or indication from Pair that I nedded to upload it again. Once I... See more

I was at Americas Best picking out my glasses when i spotted the pair eyewear display. I picked out a clear frame and 2 toppers. The prescription is perfect But i hate the pair glasses. The shape is... See more

I bought new clear frames and brought them to my eye doctor to but prescription lenses in. I got them back and the toppers don't fit. It had nothing to do with the lenses because for the frames to be... See more

Great idea, awful follow through. I ordered July 13th. Was told 8-10 business days for delivery. Received my glasses over a month later and they were the wrong prescription, as confirmed by my Dr.... See more

Excited to get my second pair of glasses but totally frustrated now. I could not see with them! Took them to my optometrist and was told not only was the prescription wrong, but the lenses were swap... See more

Ordered my glasses 23rd May nearly £500 I’ve paid for them. But I have yet to receive them. Is this truly a real company feel I’ve been a victim of fraud. No real customer service whatsoever to try... See more

The idea is great. In practice, not so much. The toppers are flimsy and the magnets are not strong enough. I lost a topper because it fell off when I was out shopping. Initially when I reached out... See more