Good communication …
Contacted me to let me know one item was out of stock. Gave me a choice of replacement instead of just substituting a low seller.
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Contacted me to let me know one item was out of stock. Gave me a choice of replacement instead of just substituting a low seller.
All of the paint pots had burst and paint was all over. The picture is awesome, I will have to improvise on the colors.
My parcel got delayed due to closure of the company. I was sent another parcel. The service was fantastic!!! Thank you Merry.
Excellent service. Easy tracking. Helpful and offered me a free canvas when I torn mine when assembling it.
I've ordered many paint by number kits from this company since I started painting during the pandemic. It's the first thing I want to do each day. They offer a huge variety of subjects and sufficient paints to complete them. Delivery of the kits has gotten much better. My recent order was delivered in less than two weeks. You can't go wrong with this company.
My kit had wrong paints but when I contacted them they were quick to send me a complete new kit. Great after sales service! Highly recommended this company!
I appreciate the prompt and friendly replies to my emails. Thank you!
I haven't tried the piece yet but I have been impressed with their customer service. The first package never arrived so a replacement was sent. Thank you! I really appreciate it!
The customer experience team is helpful and responsive and a pleasure to deal with
I bought the Love Heart - my first ever paint by numbers. I loved doing it and I'll definitely be buying more. Thank you for your great service too! Dawn
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