The agent got back to me quickly, communicated clearly and was patient and courteous. Best of all she/he/they solved my issue — a gift card sent to the wrong e-mail address.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
They sent me a bag without a plastic cover full of stains. When I asked for money off, they just said tough. Send it back and we’ll give you a $20 store credit that would mean I would have to order fr... See more
We ordered 3 racquets, 4 cans of balls & two bags for our racquets. Everything arrived on time in one box pristinely. Customer service was wonderful. The racquets we wanted were very popular hence oft... See more
Company replied
Last year, I bought a racket and shoes from them. A few months later, the racket broke due to a manufacturing defect. Craig, who helped me with the initial purchase, was also able to solve the issue... See more
Company replied
Company details
About Padel USA
Written by the company
About Padel USA
Padel USA is the leading destination for padel equipment in the USA. Padel USA collaborates with the best padel brands like Adidas, Babolat, Head, Nox, Wilson and delivers fast, reliable service and quality gear tailored for every padel player.
Get Help
© 2024 Padel USA | padelusa.com
Contact info
padelusa.com, Miami, United States
- customerservice@padelusa.com
- padelusa.com
4.3
Excellent
185 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Everything!
Great products, great prices, efficient shipping and packaging. Will buy again!
29 February 2024
Reply from Padel USA
Hi Jose,
Thank you for your wonderful feedback!
Our team is dedicated providing the best service possible and we're thrilled to hear that you loved your purchase from our shop. We make sure that our products are processed and shipped immediately and packed securely to avoid any damage. We look forward for your next purchase!
Your happiness is our top priority 🙏
Have a nice day,
Padel USA Team
Reply from Padel USA
Hi Patrick,
Thank you for your wonderful feedback!
Our team is dedicated providing the best service possible and we're thrilled to hear that you loved your purchase from our shop. Our goal is to provide customers with quality products at a very reasonable price.
Your happiness is our top priority 🙏
Have a nice day,
Padel USA Team
Reply from Padel USA
Hi Heidi,
Thank you for your wonderful feedback!
Our team is dedicated providing the best service possible and we're thrilled to hear that you loved your purchase from our shop. We make sure that all orders received are processed within 24 hours and shipped immediately for our customers to enjoy their rackets.
Your happiness is our top priority 🙏
Have a nice day,
Padel USA Team
Reply from Padel USA
Hi Guido,
Thank you for your wonderful feedback!
Our team is dedicated providing the best service possible and we're thrilled to hear that you loved your purchase from our shop. We hope you would come back and purchase from our shop again for your next padel needs.
Your happiness is our top priority 🙏
Have a nice day,
Padel USA Team
Not Buy HERE
The product was already in Bad conditions when he arrived and i tried to reach them and they didn’t answer. Bad service, bad prodcut, bad everything. For 500$ I paid I expected a little more or at least give the right product.
15 June 2023
Reply from Padel USA
Hi Luis,
Thank you for taking the time to share your feedback. We’re sorry to hear that you received the item in bad condition and you weren’t satisfied with your recent shopping experience.
It’s important to us that our customers are more than satisfied with their purchase and we would like the opportunity to resolve this issue. We have checked our conversation and it seems that we did not receive any contact about the item you received. Please respond to our request so that we can investigate any unresolved issues and make it right for you
We value our customers' opinions and would like to thank you for bringing this to our attention.
Do not hesitate to come back to us if necessary, we are here to help you!
Sincerely,
The Padel USA Team
Great Quality at a Great Price
I got an incredible racket at a great price. The delivery was made by the time scheduled and overall I had a good experience. Looking for more deals to come!
21 September 2023
Reply from Padel USA
Hi Eduardo,
Thank you for your wonderful feedback!
Our team is dedicated providing the best service possible and we're thrilled to hear that you loved your purchase from our shop. We make sure our products are of great quality and reasonable priced. We look forward for your next purchase!
Your happiness is our top priority 🙏
Have a nice day,
Padel USA Team
I have used this company for raquets…
I have used this company for raquets and padel balls for several years and they are always efficient, fast and accurate
30 January 2024
Reply from Padel USA
Hi Marcia,
Thank you for your wonderful feedback!
Our team is dedicated providing the best service possible and we're thrilled to hear that you loved your purchase from our shop. We make sure that we maintain and improve our services.
Your happiness is our top priority 🙏
Have a nice day,
Padel USA Team
Incredible product offering
Incredible product offering, they have everything !
When i asked them for a recommendation, they were extremely professional ! Racket arrived in a few days . Easy and I love it !
1 March 2024
Reply from Padel USA
Hi Oliver,
Thank you for your wonderful feedback!
Our team is dedicated providing the best service possible and we're thrilled to hear that you loved your purchase from our shop. Our team ensures that you will be able to use your purchase based on your needs. We are always very happy to answer any questions about your padel needs.
Your happiness is our top priority 🙏
Have a nice day,
Padel USA Team
Reply from Padel USA
Hi Victor,
Thank you for your wonderful feedback!
Our team is dedicated providing the best service possible and we're thrilled to hear that you loved your purchase from our shop.
Your happiness is our top priority 🙏
Have a nice day,
Padel USA Team
Fast shipping and package adequately to…
Fast shipping and package adequately to prevent damage
9 August 2023
Reply from Padel USA
Hi Gil,
Thank you for your wonderful feedback!
Our team is dedicated providing the best service possible and we're thrilled to hear that you loved your purchase from our shop. Our team ensures that the products are securely wrapped to avoid damage during shipping and ensures that it is shipped immediately.
Your happiness is our top priority 🙏
Have a nice day,
Padel USA Team
Reply from Padel USA
Hi Olivier,
Thank you for your wonderful feedback!
Our team is dedicated providing the best service possible and we're thrilled to hear that you loved your purchase from our shop. We want to make sure that the products we sell are up to date, latest models and reasonably priced.
Your happiness is our top priority 🙏
Have a nice day,
Padel USA Team
Reply from Padel USA
Hi Natoli,
Thank you for your wonderful feedback!
Our team is dedicated providing the best service possible and we're thrilled to hear that you loved your purchase from our shop.
Your happiness is our top priority 🙏
Have a nice day,
Padel USA Team
Great quality
Great quality, it got sent on time, and everything perfect, thankss very much
22 February 2024
Reply from Padel USA
Hi Melissa,
Thank you for your wonderful feedback!
Our team is dedicated providing the best service possible and we're thrilled to hear that you loved your purchase from our shop. We make sure that our products are in great quality and will be delivered to you in time.
Your happiness is our top priority 🙏
Have a nice day,
Padel USA Team
Prompt shipping of quality merchandise.
15 January 2024
Reply from Padel USA
Hi Stephen,
Thank you for your wonderful feedback!
We make sure that our customers receive their purchases in a timely manner and in perfect condition. Our team is dedicated providing the best service possible and we're thrilled to hear that you loved your purchase from our shop.
Your happiness is our top priority 🙏
Have a nice day,
Padel USA Team
I received the racquet a day after I…
I received the racquet a day after I ordered it . Great stick and very happy with the communication throughout .
26 February 2024
Reply from Padel USA
Hi Mehdi,
Thank you for your wonderful feedback! We're thrilled to hear that you loved your purchase from our shop. Our team works very hard to make sure that our customers are happy and that we are able to provide excellent and quality customer service. Our goal is to make sure that our customers will receive their padel rackets/needs in a timely manner. Time is important for us and we make sure that we value your time as well. We sincerely thank you for taking the time to share your thoughts with us.
All the best,
Padel USA Team
Reply from Padel USA
Thank you for your wonderful feedback! We're thrilled to hear that you loved your purchase from our shop. Our team works very hard to make sure that our customers are happy and that we are able to provide excellent and quality customer service. We sincerely thank you for taking the time to share your thoughts with us.
All the best,
Padel USA Team
One stop satisfaction!
We ordered 3 racquets, 4 cans of balls & two bags for our racquets. Everything arrived on time in one box pristinely. Customer service was wonderful. The racquets we wanted were very popular hence often out of stock. We were on a waiting list and were impressed that we were promptly notified when they were back in stock and further that our “1st time order customer discount” was still honored when ordering 3 racquets! In summary, First class products, Great customer service & shipping experience. If you love Padel - PadelUSA is the company for all your product needs. One stop satisfaction!
31 January 2024
Reply from Padel USA
Thank you so much for your wonderful feedback! We're thrilled to hear that you loved your purchase from our shop. Our team works very hard to make sure that our customers are happy and that we are able to provide excellent and quality customer service. It is our pleasure to provide your Padel needs. We sincerely thank you for taking the time to share your thoughts with us.
All the best,
Padel USA Team
I’m really disappointed
I’m really disappointed. The worst service, I picked a product, I payed and then it was cancel my order. Never gonna buy again!!!
26 January 2024
Reply from Padel USA
We're sorry to hear you were less than satisfied with our product/service. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
We are doing our best to update our inventory and to make sure that our products are available. We value our customers' opinions and would like to thank you for bringing this to our attention.
Do not hesitate to come back to us if necessary, we are here to help you.
Sincerely,
The Padel USA Team
Terrible experience shopping at…
Terrible experience shopping at Padelusa.com
They don't ship the products and then look for excuses trying to blame customers for their mistakes. Very bad customer service. After 20 years playing padel, it is the worst company I have ever ordered anything from. I will not work with them again.
7 February 2024
Unprompted review
Reply from Padel USA
We would like to apologize for your recent experience. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We have been in contact with you and offered to resolve the issue. We value our customers' opinions and would like to thank you for bringing this to our attention. Don't hesitate to get in touch with us - we're here to help!
Sincerely,
Customer Satisfaction Team
It was a great experience
It was a great experience, everything worked really well..
Thanks for all the attention..
17 January 2024
Reply from Padel USA
Thank you so much for your wonderful feedback! We're thrilled to hear that you loved your purchase from our shop. Our team works very hard to make sure that our customers are happy and that we are able to provide excellent and quality customer service. We sincerely thank you for taking the time to share your thoughts with us.
All the best,
Padel USA Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.