The price and quality of the products were good. However, the delivery via FedEx was unsatisfactory. The delivery was rescheduled three times (Thursday, then Friday then Monday), and the committed d... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Not as great an experience as usual. Communication to replace my racket under warranty was very slow. They only responded when I chased. I had hoped they would be more proactive. When they did respond... See more
What a company. I was dubious about ordering from Spain to UK as never done it before. Was extremely easy, no unexpected fees and very quick. Upon arrival, the racket had a slight blemish but within 2... See more
My first purchase was a pair of Nox sneakers. The shipping was fast and everything arrived perfectly, but unfortunately the product had a defect. Padel Kiwi supported me throughout the entire warran... See more
Company details
About Padel Kiwi
Written by the company
Tu tienda de pádel online. Encuentra todo el material de pádel en nuestro ecommerce.
Somos amantes del deporte y de la naturaleza. Contribuimos directamente a la reforestación de los bosques. Por cada compra en nuestra web plantamos un árbol. Juntos podemos conseguir un mundo mejor.
Descubre nuestro bosque en: https://tree-nation.com/es/perfil/padelkiwi
Contact info
Madrid, Spain
- contacto@padelkiwi.com
- padelkiwi.com
4.5
Excellent
2K reviews
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Replied to 100% of negative reviews
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50% import tax not mentioned during checkout
Purchased 2 pairs of padel shoes for £196 including "free" delivery to the UK.
No mention that the shoes were being imported from Spain during the checkout process or during delivery of the item.
1 month later I receive an invoice from FedEx for £93.11
I tried disputing this with FedEx by they told me:
"The shipper has opted to use a service where shipments are not held for clearance instructions and prepayment. The shipper has opted for FedEx to clear the shipment and function as your broker. FedEx would therefore, clear the shipment with HM Revenue & Customs on your behalf. Any import duty or VAT due, FedEx pays to HM Revenue & Customs so that the goods can be released for delivery and subsequently seeks reimbursement of the charges paid out."
If you live in thr UK, avoid using this site.
If you do then expect a 50% upcharge that is not mentioned during checkout or even delivery.
17 April 2026
Unprompted review
Reply from Padel Kiwi
Dear customer,
Thank you for taking the time to share your experience, and we sincerely apologise for the frustration this situation has caused you.
We would like to clarify how our pricing works for UK customers. On our website, the prices shown for customers outside the European Economic Area (including the UK) already have VAT deducted. This means you benefit from a lower purchase price at checkout, but import taxes (VAT and any applicable duties) are then collected by your country's customs authority upon arrival.
This information is displayed in three places before completing a purchase:
1. Just below the product price on each product page, where it states that taxes and customs duties are not included for UK deliveries.
2. At checkout, under the shipping conditions, before confirming your payment.
3. In our shipping policy, which is accessible at any time from our website.
We understand that if this detail was missed during the purchase, it can lead to a disappointing experience, and we are truly sorry for that. We are always working to make this information as visible as possible.
Kind regards,
Padel Kiwi Team
Care
Company help with the shipping process any time that I contact them and as a result worked very well !
31 March 2026
Order to delivery- a breeze
I was skeptical to begin with but from ordering to delivery felt like a breeze, with tge best price you can pick from the market.
Welldone..
6 April 2026
Everything as planned got the order…
Everything as planned got the order even earlier than expected
5 April 2026
Very poor service
Very poor service. After two weeks the order has not been delivered and none has communicated to me any update.
30 March 2026
Reply from Padel Kiwi
Hi Claudio,
Thank you for your feedback and we sincerely apologise for the delay. We have already contacted the transport company to find out the status of your shipment and we will provide you with a solution immediately.
We have also reached out to you by email to keep you updated.
Warm regards,
Padel Kiwi Team
Shoes were too small so I requested…
Shoes were too small so I requested them to be returned. I have waited in half a day twice now but no one turned up to collect them and I’m expected to pay £8 to return them.
26 March 2026
Reply from Padel Kiwi
Dear Kayley,
Thank you for sharing your feedback, and we are truly sorry for the inconvenience experienced during your return.
We have already contacted you directly by email to offer a solution and make things right. Please check your inbox whenever you have a moment, we are fully committed to resolving this for you.
Kind regards,
Padel Kiwi Team
It came with a lot of small fractions…
It came with a lot of small fractions around the holes probably from the factory but padelkiwi was very kind and helpful for the inconvenience!
9 April 2026
Unprompted review
Reply from Padel Kiwi
Hi Leonidas,
Thank you for your feedback. We are sorry about your experience. We had no prior communication about this issue and as soon as we saw your review, we contacted you by email to offer you a solution.
We are at your disposal for anything you may need.
Warm regards,
Padel Kiwi Team
Great service delivered on time and…
Great service delivered on time and happy with the products purchased
26 March 2026
Everything went great
Everything went great, good packaing, decent shipping in EU. Good prices. Highly recommend
4 March 2026
Reply from Padel Kiwi
Hi Glyn,
Thank you for your feedback. We understand the anticipation of waiting for your order, however we wanted to clarify that your package is currently out for delivery today, which falls within the estimated delivery window of April 6th to 8th that was provided at checkout.
We are happy to confirm your order is arriving on time as promised. We would love it if you could consider updating your review once you have received it. If you need any assistance, please do not hesitate to contact us.
Warm regards,
Padel Kiwi Team
Good prices and perfect service!
30 March 2026
Quick service
23 March 2026
Fast Delivery - Poland
Ordered Babolat Air Padel racket and Adidas padel bag all arrived very quickly to Poland. Perfectly boxed and great prices.
30 March 2026
Good selection and no fuss delivery
Good selection of rackets and descriptions with no fuss delivery
26 March 2026
Will buy again from Padel Kiwi
Best price for this specific racket model, swift delivery, product exactly as described, very satisfied with my purchase
25 March 2026
Great delivery
Great delivery, everything arrived very quickly and was perfectly packaged. The rackets and the bag are fantastic. Highly recommend!
24 March 2026
Be careful
Hi
Be careful custom taxes and delivery fees with DHL …. Horrible, very expensive !
Try to be sure it’s not delivered with DHL…
6 December 2025
Unprompted review
Reply from Padel Kiwi
Hi Olivier,
We do not work with DHL, so we believe there may have been a misunderstanding.
Could you please email us at contacto@padelkiwi.com including your order number so we can assist you? We’ll be happy to look into this for you.
Thank you very much.
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