paddyandscotts.shop Reviews 1,067

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the coffee, noting its delicious taste and aroma. Many appreciate the convenience and ease of the ordering process, along with the consistently fast and smooth delivery service. The overall service is frequently highlighted as fantastic, with many people feeling valued and satisfied with their interactions. However, some customers also noted issues with packaging, particularly when ordering larger quantities of coffee bags, finding them to be loose or not adequately boxed for storage or gifting. A few other people also felt that the coffee was not as fresh as expected or that some bags were torn, leading to grounds in their drink. There were also occasional reports of delivery problems, such as parcels being misdelivered or delayed.

What people talk about most

Product

Clients share positive opinions on product, particularly praising the great taste, convenience, and quality... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the quick and rapid delivery,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the great flavor and... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process easy and the website... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the quick, efficient, and... See more

Based on these reviews

Rated 5 out of 5 stars

Being a big fan of Paddy & Scott”s coffee since trying it at a restaurant, I ordered a couple the secret santa boxes so I could share the love with friends. They were packaged perfectly, with the boxe... See more

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Rated 5 out of 5 stars

Royal Mail failed to deliver my order, sending a "proof of delivery" showing my parcel in someone else's house! I contacted Paddy & Scott's and they immediately sent out a repeat order which arrived w... See more

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Rated 5 out of 5 stars

Delivery super fast. Product is excellent. I ordered 100 brew bags which came with no additional packaging. Experience would have been even better if there was a refillable dispenser which I could... See more

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Rated 5 out of 5 stars

Already a new convert to coffee , I was still apprehensive about getting the decaf version. As caffeine has quite an adverse effect on me, I ordered more based upon hope than expectation. I don’t know... See more

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Rated 5 out of 5 stars

It is so effortless to order and deal with you guys. The added bonus now with the new blends and supply chain is the benefits to the folks who actually grow the stuff, in countries where life is may... See more

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Rated 5 out of 5 stars

*Edit* No idea what happened with the previous box. I was contacted by Paddy &Scotts who offered a full refund and replacement box to be sent out. 3 bags from the new box show this was just a weir... See more

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Rated 5 out of 5 stars

Another positive review by me of Paddy and Scotts. This time though am trying their new coffee brands, and so far it's excellent. Attended their tasting event in Ipswich and as well as the coffee bein... See more

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Rated 4 out of 5 stars

The order was delivered in great condition - I'm sure my sons will be delighted with their Christmas gifts as they have had the beans before. Disappointed that I could not use my discount code as t... See more

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Rated 5 out of 5 stars

Ordered coffee bags on line , easy and quick delivery, fantastic tasting coffee, read a previous review stating that the coffee was weak , all i can say is that the reviewer must have added too muc... See more

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Rated 5 out of 5 stars

Best tasting coffee ever and because the coffee is in bags, no mess, fuss free. Quick delivery. Only negative, I ordered 100 bags, I didn’t like the packaging. However that won’t stop me repeat o... See more

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Rated 4 out of 5 stars

Really fast delivery and good flavour decaffeinated coffee bags - not too strong which I prefer. However I ordered 100 bags and expected them to be boxed in 30’s with 10 over, not just all loose in o... See more

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Rated 5 out of 5 stars

I have been a P&S 'family' member for a few year. Really enjoyed the South American beans but always come back to Made with Love or lunch Box. The decaff is a firm favourite too, my wife won't drin... See more

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Rated 5 out of 5 stars

I really enjoyed my experience , from ordering to delivery, I ordered the Decaf and to be honest , it tastes like expensive coffee but at a reasonable price. The free Coffee bag and money off voucher+... See more

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Rated 5 out of 5 stars

Have been ordering from paddy & scotts for a while now and it’s always a really smooth service from speedy delivery to the great coffee. I recently had an issue with my delivery and Nicki went above a... See more

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Rated 5 out of 5 stars

Amazing coffee and very quick shipping. This is the second time I have bought paddy and Scott’s as a gift and have had excellent reviews both times and have sampled a few cups myself and can say it’... See more

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Rated 3 out of 5 stars

I purchase this as a gift for Christmas and unfortunately have been quite disappointed. I understand the echo friendly side but I don’t rate the packaging or the back of any leaflet being inside to ad... See more

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Rated 4 out of 5 stars

I order coffee bags regularly, mainly for convenience on a boat and in a campervan. They’re great. However opening the outer package on the individual bags is an incredibly frustrating experience and... See more

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Rated 5 out of 5 stars

Now updated. This morning I received a call from a lovely person. She was incredibly sorry this had happened and they are sending out a replacement. One very happy customer now 😍 Below is my orig... See more

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Rated 5 out of 5 stars

Came across these coffee bags in a hotel recently, and was delighted to find them available online. The coffee is great, the packaging is environmentally-friendly, and they're pretty good value for mo... See more

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Rated 5 out of 5 stars

Coffee tastes good! Quick delivery and nifty eco packaging. I already have more coasters than I need - I’ve used them for my plant pots, used them for a coaster tossing game (not recommended) and my n... See more

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Rated 5 out of 5 stars

Discovered the decaffeinated coffee bags during a hotel stay - love them. Quick and easy to brew for great tasting coffee. Also tried ready ground which I think is super smooth. Super fast delivery.

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Rated 5 out of 5 stars

The aroma and the taste is delicious. I am a coffee lover but never heard of paddy and Scott's coffee till someone gave me one to try. As soon as I opened it the smell hit me and I knew it would taste... See more

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Rated 5 out of 5 stars

I used to love Easy Days Coffee it was my go to and I regularly ordered it in boxes of six. Then came the changes and I decided to try the dark, medium and light roasts. I can say the tasting notes ar... See more

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Rated 5 out of 5 stars

Easy ordering of coffee bags, prompt and secure delivery. Great taste in less time, with less faffing than a caffetier. The best coffee 'on the go' experience in my book/mug 🙂!

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Rated 5 out of 5 stars

Great coffee super fast delivery We’ve been enjoying your coffee for over 5yrs now We also enjoyed the cappuccino on our recent flight with TUI

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Rated 5 out of 5 stars

I switched to Paddy & Scott’s after a poor experience at another brand. The product, the customer service and the overall is fantastic. I am now on a subscription and can’t see me ever cancelling

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Rated 5 out of 5 stars

Excellent coffee. Only half of my original order was received (my first time ordering from the company) but Paddy and Scott responded sympathetically to my email advising them of this and the rest of... See more

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Rated 5 out of 5 stars

Such great coffee with monthly delivery at an awesome price, not to mention great customer service. Why go anywhere else when it is this good?!

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Rated 5 out of 5 stars

Parcel was dispatched and arrived in the usual, speedy, way we expect from Paddy & Scotts! First time trying the new range, the juries still out! Been using their old Chit Chat blend for too long.

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Rated 5 out of 5 stars

I discovered these coffee bags while staying at the west midlands safari park, they taste great, thought I would see if I could buy some online. I brought 100 , 😁, should last me a while .

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Rated 5 out of 5 stars

Very quick delivery and happy as loyal customer we got a discount Excited to try you’re new coffees Also totally loved the cappuccino on it recent TUI flight. Wish I could purchase Once again t... See more

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Rated 5 out of 5 stars

The decaf is the best I’ve tasted. I wouldn’t bother buying any other now. We also tried the brew bags this time. Husband thought they were very good. They are useful when only one person wants a coff... See more

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Rated 5 out of 5 stars

Great experience, found this coffee brand through a bed and breakfast stay. Ordering process was easy and delivery went smoothly. Would highly recommend.

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Rated 5 out of 5 stars

Great company who provide fantastic coffee at a really good price. The customer service team are fantastic and quickly went above and beyond to help me when I accidentally ordered the wrong coffee

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Rated 5 out of 5 stars

Fast delivery ' well packaged. My parcel was left in a safe place. The coffee itself is amazing. I have recommended it to my family. Will be ordering more.

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Rated 1 out of 5 stars

It is 2048 on 25th January you could improve the product by delivering it before 2027!

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Rated 5 out of 5 stars

I have always appreciated both the coffee and how quickly and well it is delivered. Also the trouble your customer service has always taken.thank you so much. Wendy

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Rated 5 out of 5 stars

Amazing coffee. Tried the coffee bags when my husband brought some home from a hotel and I immediately ordered some more. So good, perfect coffee to have at my allotment.

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Rated 3 out of 5 stars

Great product but shame about the Royal Mail delivery as throwing over rear gates for our dogs to receive is not the best. Lucky for us we managed to salvage before the dogs fully open parcel.

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Rated 5 out of 5 stars

So far the only place where I find amazing quality coffee for a reasonable price. I’ve been buying for years here and will continue to do so as long as they’ll keep that ratio. Thank you.

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Rated 5 out of 5 stars

Very pleased with the service, which was quick, packaged really well, I’m waiting to hear the results from the men I gave them to, one living in Portugal so your coffee is going on quite a journey 🙂

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Rated 2 out of 5 stars

The coffee was not freshly roasted. The packet had a roasted on date of 19/06/25, so it was bitter. I was expecting fresh coffee as supplied by other craft suppliers that I have dealt with. Two s... See more

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Rated 5 out of 5 stars

Have Been buying my coffee bags from P&S for a while now , can’t recommend them highly enough Delicious flavoursome coffee, outstanding customer service, top class delivery.

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Rated 5 out of 5 stars

This is great coffee and the coffee bags mean that on a train or in a hotel you can still have a decent coffee. I always have them in my bag. The online shop works really well and it seems like a good... See more

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Rated 5 out of 5 stars

Found these coffee bags whilst staying at a hotel. They were in the hotel room. Absolutely loved them great coffee. Ordered as soon I was back home. Will definitely be ordering again.

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Rated 1 out of 5 stars

Ordered on 19th to take out to friend in Rhodes on 25th. Allegedly express delivery 1-3 days. Still had not arrived when we left for Rhodes on 25th. Why promise a delivery time if you can't meet it.... See more

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Rated 5 out of 5 stars

This is actually part of a Christmas present for my son in law. We visited the cafe in Stratford on Avon where your coffee is sold. He was very impressed when he tried - hence I decided to order som... See more

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Rated 1 out of 5 stars

I would love to review the coffee but as it hasn't been delivered I cant

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Rated 5 out of 5 stars

Good coffee, well packaged, slow delivery via post- i have a subscription to prevent running out but I had to go cold turkey for nearly a week!

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Rated 5 out of 5 stars

I didn't receive my order as it had been delivered elsewhere by Royal Mail! Fantastic customer service sorted out a replacement in no time, and delivered by courier. Lovely de-caff coffee too.

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Rated 5 out of 5 stars

Really impressed with it , currently drinking it as a black but I do like coffee and real cream. Great to rid of the tiredness at work. Just need to a get a cool looking cup, just like they drink it i... See more

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Rated 1 out of 5 stars

The coffee was great but too many of the bags were torn leading to unpleasant mouthfuls of coffee grounds

Company replied


Company details

  1. Coffee Roasters
  2. Coffee Shop
  3. Coffee Wholesaler

About paddyandscotts.shop

Written by the company

Order awesome coffee from your friends at Paddy & Scott's. Ground coffee, Brew bags and support our direct trade farm projects. Bring the experience of the coffee house to your kitchen with express delivery across the UK. So you can stay caffeinated and take on the world. Stay fuelled.

We’re on a mission to fuel the ambitions of coffee growing communities and coffee lovers all over the world. For all our bravado, chest-beating and travel stories; fundamentally, we're coffee producers. We grow, source, import and cherish some of the finest coffees on the planet. What’s stopping you from joining our crusade?

Each of our original craft coffees are designed from source. Meaning from crop to cup we've been there every step of the way. Fastidiously curating the flavour profile of each batch, to ensure consistency and a coffee we're proud to put our wings on.

Checkout our story here: https://youtu.be/WSeCtWw0J7s

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Good choice of coffees

I've been thinking of buying from Paddy & Scott's for a while as from time to time I buy coffees that support charity.
I've not started the Espirito Collective yet. I enjoyed my first brew bag - great to take on hols, especially as each bag is individually wrapped so I can easily take the quantity I want.
I found the website easy to use, not over complicated with too much product choice. Checking out was easy. My order was soon delivered with a sensible amount of packaging.
I think the price of the coffees I bought was reasonable. I can see me buying from them again in future.

10 April 2026
Rated 5 out of 5 stars

Excellent product

Excellent product, a well received Christmas present. Delivered promptly and earlier than expected. We have been buying Paddy and Scotts products for a while now and have never been let down. Packaged well and always on time.

19 December 2025
Unprompted review
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Reply from paddyandscotts.shop

Thank you so much for your lovely feedback! 🥰We’re delighted to hear it made such a well-received Christmas present and that everything arrived promptly and well packaged. It really means a lot to know you’ve been enjoying our coffee for a while and that we’ve consistently delivered for you! ☕💖

Rated 5 out of 5 stars

Excellent service and products

Excellent service and products. I was kept informed on the progress of my order that was delivered quickly. I will not hesitate to use this company again. Thank you.

7 April 2026
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Reply from paddyandscotts.shop

Thank you for your wonderful feedback! 🥰We’re so pleased to hear you felt well informed throughout and that your order arrived quickly. It means a lot to know you’d happily order with us again, we really appreciate your support ☕💖

Rated 5 out of 5 stars

Great coffee and good delivery.

Great coffee and good delivery.

8 April 2026
Unprompted review
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Reply from paddyandscotts.shop

Thank you! We’re really pleased you’re enjoying the coffee and that delivery hit the mark too. We really appreciate your support! 💖🥰

Rated 5 out of 5 stars

Great quality at a fair price from P&S…

Great quality at a fair price from P&S doing things the right way!

6 April 2026
Unprompted review
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Reply from paddyandscotts.shop

Thank you so much! 🥰We’re really pleased you’re enjoying the quality and value. Your kind words about doing things the right way mean a lot to us. 💖😊

Rated 5 out of 5 stars

Good service levels and product quality…

Good service levels and product quality at all times

1 April 2026
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Reply from paddyandscotts.shop

Thank you for your kind words! 💖We’re really pleased to hear you’ve consistently experienced great service and product quality, that means a lot to us ☕🥰

Rated 5 out of 5 stars

Paddy & Scotts coffee

Paddy & Scotts coffee
Their website is easy to use and offers a variety of coffee at reasonable prices. Postage and packaging was good and overall the shipping experience was pretty good.
I would order coffee from them again.

30 March 2026
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Reply from paddyandscotts.shop

Thank you for your thoughtful feedback! We’re really pleased you found the website easy to use and enjoyed the range and value we offer. It’s great to hear the delivery and packaging met expectations too. We truly appreciate your support and look forward to your next order ☕
💖

Rated 5 out of 5 stars

Great coffee

Great coffee, quick delivery and competitive prices highly recommend

24 March 2026
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Reply from paddyandscotts.shop

Thank you so much! We’re delighted you’re enjoying the coffee, speedy delivery, and great value. And thank you for the recommendation, it really means a lot to us ☕💖

Rated 5 out of 5 stars

The decaf is the best I’ve tasted

The decaf is the best I’ve tasted. I wouldn’t bother buying any other now. We also tried the brew bags this time. Husband thought they were very good. They are useful when only one person wants a coffee.

23 March 2026
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Reply from paddyandscotts.shop

Thank you so much for the lovely feedback! 🥰We’re delighted to hear the decaf is your favourite, that’s fantastic to know! It’s great that the brew bags were a hit too, especially for those one cup moments. Really appreciate you sharing this with us! ☕💖

Rated 5 out of 5 stars

Instant gratification

Instant gratification!
So easy, so delicious.
Well done you’ve nailed it!

27 March 2026
Unprompted review
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Reply from paddyandscotts.shop

We love this, thank you! 🥰 So glad you’re enjoying the ease and the flavour. Really appreciate the kind words. ☕💖

Rated 5 out of 5 stars

New customer

Site really easy to navigate, ordered accepted and received very promptly.

10 March 2026
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Reply from paddyandscotts.shop

Thank you for the lovely feedback! We’re really pleased you found the site easy to navigate and that your order arrived promptly. We appreciate your support 💞☕

Rated 4 out of 5 stars

Good

Good, arrived as promised

2 March 2026
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Reply from paddyandscotts.shop

Thank you! We’re really pleased everything arrived just as promised. Appreciate you taking the time to leave a review 💞☕

Rated 5 out of 5 stars

Great coffee

Great coffee

25 February 2026
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Reply from paddyandscotts.shop

We love it! 🥰So glad you’re enjoying the coffee. Thanks so much for the support! ☕💖

Rated 5 out of 5 stars

Great coffee

Great coffee, good value. Recommended.

19 February 2026
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Reply from paddyandscotts.shop

You’ve made our day, thank you! We’re so happy you’re loving the coffee and the value, and your recommendation means the world to us! 🥰☕

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery

17 February 2026
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Reply from paddyandscotts.shop

Thank you! We’re so pleased your order arrived quickly! Appreciate you taking the time to leave a review! 💞

Rated 5 out of 5 stars

Have Been buying my coffee bags from…

Have Been buying my coffee bags from P&S for a while now , can’t recommend them highly enough
Delicious flavoursome coffee, outstanding customer service, top class delivery.

9 February 2026
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Reply from paddyandscotts.shop

Thank you so much for your wonderful review! 🥰We’re delighted to hear you’ve been enjoying our coffee bags for a while and that the flavours, service, and delivery are hitting the mark.
Your support and recommendation mean the world to us!💖☕

Rated 5 out of 5 stars

Great coffee

Great coffee, when I made mistake on my order they were very helpful. Personal service. Thank you

5 February 2026
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Reply from paddyandscotts.shop

Ahh, thank you! 🥰We’re so glad you’re loving the coffee and that we could jump in and sort your order quickly. Personal service is what we’re all about and we really appreciate the kind words! ☕💖

Rated 5 out of 5 stars

Love these coffee bags

Love these coffee bags. Came across them in a Quebec hotel. So convenient and great flavour.

3 February 2026
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Reply from paddyandscotts.shop

How lovely to hear! 💖We’re so glad you discovered our coffee bags all the way over in Quebec! Delighted you’re enjoying both the convenience and the flavour. Thanks so much for the kind words! 🥰☕

Rated 5 out of 5 stars

Fantastic service!

Royal Mail failed to deliver my order, sending a "proof of delivery" showing my parcel in someone else's house! I contacted Paddy & Scott's and they immediately sent out a repeat order which arrived without any drama. I'm really grateful for this great service - off to put my feet up with a lovely cup of coffee now!

4 February 2026
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Reply from paddyandscotts.shop

Thank you for sharing your experience and for the lovely words about our service. 🥰We’re really sorry about the delivery mix-up, but glad we could get a replacement to you quickly and hassle-free. We hope you’re enjoying that well-earned cup of coffee! Cheers! ☕💖

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