So with a few trips booked, and having had a bag opened before (nothing valuable taken) I wanted something more reliable. Two trips in it’s been great so far, it’s well made, fits all I need as a pers... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a Pacsafe when they were first introduced. Excellent five stars then. Used often and is still in perfect condition. Long lasting. Decided to treat myself to a new colour. Would still give it five... See more
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Lovely colour I already have an old one in black that needed replacing. Everything goes in there reading glasses money cards home keys and even two phones in the front pocket, it’s perfect and one for... See more
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Going to Sorrento, Rome and Paris in a few weeks and wanted bags that were easy to carry but pretty secure for carrying passports, credit cards, etc., around. Pacsafe UK seemed to have the best select... See more
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Company details
Written by the company
Our vision is to empower travellers worldwide with secure and sustainable journeys. We strive to be the leading provider of innovative anti-theft solutions while minimizing our environmental impact. We envision a future where travelers explore with confidence, knowing their belongings are protected and their adventures leave a positive impact on the planet. Pacsafe specializes in innovative anti-theft technology, making it an ideal partner for security companies, police forces, HMRC, and the Ministry of Defence.
Contact info
United Kingdom
- customercare@pacsafe.co.uk
- pacsafe.co.uk
4.8
Excellent
685 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 48 hours
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Great product
Great product, such good quality so many layers of security, delivery was really quick, really happy with what I've bought & gives me peace of mind knowing that all my valuables & travel documents will be safe when I go on holiday.
2 June 2026
Reply from Pacsafe UK
We're delighted to hear that you're pleased with the quality of your Pacsafe product and the multiple layers of security it provides. Giving travellers confidence and peace of mind is exactly what our products are designed to do, so it's great to know you'll be able to enjoy your holiday knowing your valuables and travel documents are protected.
We're also pleased that your order arrived quickly and that your overall experience has been a positive one.
Thank you for choosing Pacsafe, and we hope your new bag accompanies you on many fantastic adventures ahead!
Kind regards,
The Pacsafe Team
Back pack delivered very promptly
Back pack delivered very promptly. Very satisfied with the security features.
4 June 2026
Reply from Pacsafe UK
We're delighted to hear that your backpack was delivered promptly and that you're very satisfied with its security features. Providing peace of mind through thoughtful anti-theft design is at the heart of what we do, so it's wonderful to know the bag is meeting your expectations.
We appreciate you choosing Pacsafe and hope your backpack serves you well on many future adventures.
Kind regards,
The Pacsafe Team
What a fabulous bag
What a fabulous bag. This is the second product I have bought from Pacsafe and I wasn’t disappointed. Quality is great. Delivery was excellent.
4 June 2026
Reply from Pacsafe UK
We're delighted to hear that this is your second Pacsafe purchase and that it has lived up to your expectations. There is no greater compliment than a returning customer, and we're thrilled that you've once again been pleased with the quality of our products.
It's also great to hear that your order arrived promptly and that our delivery service met your expectations.
Thank you for your continued support of Pacsafe. We hope your new bag serves you well on many adventures to come.
Kind Regards,
The Pacsafe Team
Excellent product which was delivered…
Excellent product which was delivered quickly. Perfect customer service in response to a query before ordering.
4 June 2026
Reply from Pacsafe UK
We're delighted to hear that you're pleased with your purchase and that your order arrived quickly.
It's especially rewarding to know that our customer service team was able to assist with your query before ordering. We always aim to provide helpful, knowledgeable advice so that our customers can purchase with confidence.
Thank you for choosing Pacsafe and for taking the time to share your experience. We hope you enjoy using your product for many years to come.
Kind Regards,
The Pacsafe Team
Pacsafe retractable cable…
Ordered the pacsafe retractable cable lock. Delivery was prompt and quite easy to set the code etc. would recommend.
2 June 2026
Reply from Pacsafe UK
We're delighted to hear that your retractable cable lock arrived promptly and that you found it easy to set up and personalise with your own code.
It's great to know the product met your expectations, and we really appreciate your recommendation.
Thank you for choosing Pacsafe, and we hope the lock provides you with many years of reliable use and peace of mind.
Kind Regards,
The Pacsafe Team
Excellent product
I bought the product because of the following features: 1) secure dock lock 2) Rfid safe blocking pocket & material & 3) slash guard strap.
1 June 2026
Reply from Pacsafe UK
We're delighted to hear that the security features were the reason you chose your Pacsafe product. The Dock Lock, RFID-blocking pocket and material, and our slash-resistant strap technology are all designed to provide extra peace of mind when you're travelling or out and about.
It's great to know that these features stood out to you and helped make your purchasing decision.
Thank you for choosing Pacsafe and for taking the time to share your feedback.
Kind Regards,
The Pacsafe Team
The Travelsafe is absolutely excellent
The Travelsafe is absolutely excellent. It is perfect for use in Hotel rooms. I am impressed by the quality and the fact that it is lightweight. The 5 litre easily accommodates a tablet, camera passport and phone. Pacsafe have so many great options for anyone who prioritises security.
1 June 2026
Reply from Pacsafe UK
We're delighted to hear that you're so pleased with your Travelsafe. It's great to know that you're finding it ideal for use in hotel rooms and that the combination of security, quality and lightweight design has impressed you.
The 5L size is a popular choice, offering enough space for essentials such as a tablet, camera, passport and phone while remaining compact and easy to carry.
We're also pleased to hear that you've recognised the range of security solutions Pacsafe offers. Providing travellers with greater peace of mind is at the heart of everything we do.
Thank you for your support and for choosing Pacsafe.
Kind Regards,
The Pacsafe Team
The colour I had chosen was unavailable…
The colour I had chosen was unavailable so they phoned me to offer another colour - not many companies would bother - a nice personal touch !
1 June 2026
Reply from Pacsafe UK
We're delighted to hear that you appreciated the personal service. Whenever possible, we like to contact customers directly if there's an issue with their order, as we know how disappointing it can be when a chosen colour is no longer available.
We're pleased we were able to offer an alternative and help find a solution that worked for you.
Thank you for recognising the extra effort from our team, it really means a lot. We hope you enjoy your Pacsafe product and thank you for choosing us.
Kind Regards,
The Pacsafe Team
The bag is difficult to open
The back is secure but you can't use it. Very difficult for a person who is weak in muscle wise and difficulty. Open the zips as the catches stop you opening them which is a good thing. We're not good if you can't open it
1 June 2026
Reply from Pacsafe UK
We're pleased to hear that you recognise the security benefits of the bag and its locking features. However, we're sorry to learn that you found the zips and security catches difficult to operate.
Our anti-theft features are designed to help prevent opportunistic theft, but we appreciate that some users, particularly those with reduced hand strength or dexterity, may find certain locking mechanisms more challenging to use than others.
We value your feedback and will share it with our product team as we continue to balance security with ease of use in future designs.
Thank you again for your honest comments and for choosing Pacsafe.
Kind Regards,
The Pacsafe Team
Disappointing
Disappointed as the bag looked very different from the pictures on the website. The return process is not straightforward.
1 June 2026
Reply from Pacsafe UK
We're sorry to hear that the bag did not meet your expectations and that it appeared different from what you were expecting based on the images shown on our website.
We also regret that you found the returns process less straightforward than it should have been. We are continually looking for ways to improve both our product presentation and customer experience, and feedback such as yours is invaluable in helping us do that.
We appreciate you giving Pacsafe a try and thank you for sharing your honest comments with us.
Kind Regards,
The Pacsafe Team
Great bag
Great bag. Confident it will keep my things safe. So good you can extend size if needed.
29 May 2026
Reply from Pacsafe UK
We're delighted to hear that you're pleased with your bag and that the security features give you confidence that your belongings are protected.
It's also great to know you're making use of the expandable design. Having the flexibility to increase the capacity when needed can make all the difference when travelling or out and about.
Thank you for choosing Pacsafe, and we hope your bag serves you well for many years to come.
Kind Regards,
The Pacsafe Team
Quick delivery and excellent product
Quick delivery and excellent product. Good to ssee recycling in action
28 May 2026
Reply from Pacsafe UK
We're really please to hear that your order arrived quickly and that you're pleased with the product.
It's especially rewarding to know that our commitment to using recycled materials is appreciated. Sustainability is an important part of what we do, and we're always looking for ways to reduce our environmental impact while creating durable, long-lasting products.
Thank you for your support and for choosing Pacsafe.
Kind Regards,
The Pacsafe Team
Love my new bag (8L backpack)
Love my new bag (8L backpack), the number of pockets and safety features are great! Fast delivery as well. Couldn't be a more satisfied costumer.
29 May 2026
Reply from Pacsafe UK
We're delighted to hear that you're loving your new 8L backpack. The combination of thoughtful organisation, multiple pockets and anti-theft features is designed to make carrying your essentials both easy and secure, so it's wonderful to know it's working well for you.
We're also pleased that your order arrived quickly and that your overall experience met your expectations.
Thank you for choosing Pacsafe. We hope your new backpack accompanies you on many great adventures ahead!
Kind Regards,
The Pacsafe Team
Zips are a pain, 10/10. 👌
First thought was that the front zip was a pain in the arse to open, had to follow instructions to figure it out, 10/10.
Exactly what you want from an anti-theft bag.
Delivered super quickly and despite being 25L it’s not overly massive or thick, fits a camera bag and a cased laptop in it while still having plenty of room.
28 May 2026
Reply from Pacsafe UK
We had to smile at your first impression of the front zip! It's true that our anti-theft features can take a little getting used to, but it's great to hear that once you'd figured it out, you appreciated exactly why it's designed that way. As you say, that's exactly what you want from an anti-theft bag!
Delighted also that you're finding the 25L size practical and spacious without feeling bulky. It's great to know it comfortably fits your camera bag, laptop and plenty more while remaining easy to carry.
Thank you for your kind comments about our delivery service and for choosing Pacsafe.
Kind Regards,
The Pacsafe Team
Reply from Pacsafe UK
We're delighted to hear that you like the design and found the bag easy to access. We work hard to create products that combine convenience with security, so it's great to know those features are working well for you.
We hope your Pacsafe continues to serve you well on many adventures to come.
Kind regards,
The Pacsafe Team
Easy to navigate site
Easy to navigate site. Great delivery service - arrived day after ordering.
28 May 2026
Reply from Pacsafe UK
We're pleased to hear you found our website easy to navigate and that your order arrived so quickly. We work hard to provide a smooth shopping experience from start to finish, so it's great to know we delivered on both service and delivery.
We hope you enjoy using your new Pacsafe product and thank you for choosing us.
Kind regards
The Pacsafe Team
Reply from Pacsafe UK
We're delighted to hear that you find the product strong and well thought out. Our goal is to create products that are both practical and reliable, so it's great to know that this has come across in the design.
We hope you enjoy using your Pacsafe product for many years to come.
Kind regards,
The Pacsafe Team
High quality travel security items
High quality travel security items. I have a very nice day pack and a bum bag that carries the travel essentials.
16 March 2026
Reply from Pacsafe UK
We’re delighted to hear you are enjoying your Pacsafe products and that they are helping keep your travel essentials secure whilst on the go.
It’s great to hear the day pack and bum bag are working so well for you, and we really appreciate you taking the time to share your feedback.
Kind regards,
The Pacsafe Team
Great anti-theft travel bag
Great offer delivered carefully and on time. Bought for holiday, excellent anti-theft features, and waterproof. Just the size I wanted, big enough to put a small bottle of water in and all your essentials. I have yet to use it but seems a good quality product.
5 May 2026
Reply from Pacsafe UK
We’re so pleased to hear your order arrived safely and on time, and that the bag is just the right size for your holiday essentials.
It’s great to hear you’re happy with the anti-theft features and waterproof design, we hope it serves you really well on your travels. Thank you again for choosing Pacsafe and for taking the time to share your feedback.
Kind regards,
The Pacsafe Team
The sign up discount code did not work…
The sign up discount code did not work when try to applied. But the bags are excellent and the quality are amazing.
5 May 2026
Reply from Pacsafe UK
We are really pleased to hear you’re happy with your purchase.
We’re sorry to hear the sign-up discount code did not work for you at checkout. Some promotional codes do not apply to sale items or cannot be combined with other offers, but we completely understand your frustration. Please feel free to contact our customer service team directly at customercare@pacsafe.co.uk and we’ll be happy to look into this for you.
Thank you again for your support.
Kind regards,
The Pacsafe Team
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