Packlane Reviews 

Jeanna was very helpful - I had multiple issues with the graphics (our fault, not packlanes) and she was very attentive and helped us resolve the matter quickly. Great experience!

This was my first time using Packlane and my first time ever designing custom packaging. Jeanne and Brandy were AMAZING! I was having issues with image quality and they walked me through how to resolve the issues step by step and continued until we got it right. Starting a new business, especially your first time is challenging and they made one important part of the process smooth for me! Thanks again! 😃

I loved how we had great communication for an easy transaction and to avoid errors once project was printed. I would work with you guys again!

In short, the printing done on our 150 custom mailers was so blurry I thought I was going blind. I should also mention the quality is terrible - the box would likely get torn to shreds on the back of a UPS truck. Completely impossible to reach anyone to rectify the order. Makes sense why they don't send proofs! It's a scam hidden behind pleasing DTC branding. I'm stuck with $500 in useless boxes.

Love Packlane - they deliver every time. I rely on them for all my packaging needs.

We had a personal representative, Jeanne, who was incredibly helpful throughout the whole process! From making sure our art looked good to fixing up errors, we went back and forth to ensure our order was perfect. Customer service was top notch and our boxes look awesome!

Great customer service, quick turnaround, like my product!

I appreciated the great communication I received after placing my order. I had questions about resolving some issues, and they were answered by an actual human who was very helpful!

Packlane does a great job printing boxes and getting them shipped quickly. They’re also really good about warning you if an image is pixelated and offer assistance with design.

Jeanne provides wonderful customer service! So thankful to be able to work with her!

Jeanne in prepress was amazing!! Excellent customer service and a remarkable help!

The design process was easy and the best part - our customized boxes came much earlier than expected! I would definitely recommend ordering through PackLane. Their customer service was helpful as well with the online chat option in answering any questions I had along the way.

Packlane has offered me some of the best customer service! In addition to making awesome custom mailer boxes materials, their customer support team is always friendly, helpful, and incredibly responsive. When I pointed out that there was a glitch in how I was being charged for shipping, their team made sure to take note to review the expense once my order was shipped and remedy any errors. Will definitely work with them again!

I've ordered a few boxes over the past couple of years with Packlane and I love several things about these guys: their design tools, the box options, the quality construction, and the terrific outcome and delivery. Pretty much every part of the process. Best part: no 500-piece minimums! If I need 50 boxes, I can order 50 and the price is still excellent.

Response time was very fast and changes were made to the proof right away and as specified. Good experience so far!

Best place for boxes!

We searched for many companies and received different quotes. Packlane was the cheapest so we went with them, we were honestly hesitant due to the low price but the customer service was so helpful and the boxes arrived timely and exactly how we wanted them. Thank you!

I needed to change some artwork on a box that I recently ordered, and Jeanne was an awesome help! The file of the new artwork I sent her was a bit low resolution, but she was able to make it work without me having to provide her with a new file!

The boxes for my company look even better in person than they did in the proof!

We had some overly delicate linework on one of our boxes. Jeanne in pre-press worked with us back and forth throughout the day getting timely updates and corrections made until we were ready for production. Very happy with the personal attention and dedication to getting our job done right and as quickly as possible.

This is my first time using Packlane, and I am happy to say that I won't be looking anywhere else from here on out. The ordering process was so easy and user friendly. My package design had some issues that were addressed before printing. The pre-press team helped me figure out exactly what needed to be changed and was so patient with me in our communication process. I'm not a graphic designer and needed some extra coaching and help; which they were able to offer me until I was completely satisfied with the end product. Cannot recommend Packlane enough. Looking forward to my first shipment!