I purchased stacked Olson and Smith airfryer,after initially thinking I'd been sent wrong one,as I wanted see through drawers,it just looked plain black ,I sent emails explaining,during this time real... See more
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Review summary
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Reviews shaping this summary
I was really dubious after reading reviews and then I got sent the wrong item which really worried me. However, I received the wrong item on Friday and by the Monday I had an email from DPD to say the... See more
Well pleased with the air frier though it took an age to come probably due to a poor choice of shipping company. Yodel were terrible, their tracking app doesn't work, it was marked as out for deliver... See more
Online choice of products was good, the service & delivery excellent. Dropped one star because the product itself (storage shed with lift up lid and double doors to front) was rather flimsy, and a li... See more
Company details
Written by the company
At Packed Direct, we connect you directly to premium brands, just great value. Explore our curated range of home & garden products, fitness equipment, paddle boards, storage, home & office essentials, gaming accessories, cabin luggage, and suitcases. We proudly represent top-quality brands including Olsen & Smith, Sport24, Aqua Spirit, Aerolite, Xtreme, Hoppa, and 5 Cities. Enjoy competitive prices, free delivery, and a 90-day return guarantee because convenience, trust, and satisfaction are what we stand for.
Contact info
Unit 5 Russel House, Russel Square, Southfields Business Park, Laindon,, SS15 6TF, Essex, United Kingdom
- support@packeddirect.com
- packeddirect.com
4.2
Great
642 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 55% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Awful
Ordered a bag for my sons birthday, delivery due 17 may, tracking said out for delivery with yodel all day 17 may until approx 9:30 pm when it changed to delivery 21 may.
17 May 2025
Unprompted review
Sceptical
Firstly, please don't use yodel. They ended up delivering a week late, with no notice, having failed to make one scheduled delivery.
Having put it together yesterday, I am sceptical of the weatherproofness as the lid doesn't seal with the body of the box. It just loosely rests on it with obvious areas where the lid is not even touching the box, causing a gap where water will ingress.
20 April 2025
Shocking don’t answer phone or emails…
Shocking don’t answer phone or emails no customer service please cease asking me for reviews Rubbish company
18 April 2025
very good thank you ...
18 April 2025
Delivered to wrong place!
Production is ok, but was delivered to wrong property, only by chance driving around did I find the package. Not good enough when I gave delivery people what3words.
18 April 2025
Good communication throughout the order…
Good communication throughout the order & delivery process
17 April 2025
Missing Items- Out Dated Marketing…
Missing Items- Out Dated Marketing Video 15/5/23 - Slow Refunding 100% of moneys back … Had issues 2 missing items, one of which is no longer included in the Kayak package other item re-sent was something totally different
Making my 2 Seater #Kayak
#defective #PackedDirect… #AquaSprit #2SeaterKayak
There current Marketing Video Showing Package contents is 2yrs out of dated on product sold dispatched.
They don’t answer or make 📞 calls… wasted 10 days with numerous emails.
@AquaSpirit @PackedDirect @USBInternational
17 April 2025
Unprompted review
DO NOT BUY FROM THIS COMPANY!!
DO NOT BUY FROM THIS COMPANY!!
The worst customer service I’ve ever experienced, you can not get through to them through email or phone now I’m stuck with a faulty exercise bike and can’t get a refund!
23 April 2025
Unprompted review
Bought a shopping trolley from this…
Bought a shopping trolley from this site a couple of days ago. Easy transaction, quick delivery, good product. Will use again 😊
15 April 2025
Unprompted review
Great service, Great product and great company.
This is exactly what I wanted. I use it every day for around 40mins. I’ve had it for nearly a month.
The fold away was a plus but to be honest I haven’t folded it away once. Just because it’s convenient for me to use. My little one and my partner uses it too. The delivery of the treadmill was great as the delivery drivers brought it into the house as it’s heavy. They were polite too.
Can’t fault this company, great product and thankfully haven’t had to use the customer services.
21 March 2025
Wonderful customer service and great value for money
Everything was great. Was one small issue with a piece but was sent a brew I've immediately which rectified the problem. The box itself is sturdy and waterproof. Looks as though it will stand the test of time as well
19 March 2025
Not as good as described
Awful quality garden storage box, nowhere near as sturdy as claimed. They ignored my customer service request to discuss.
20 March 2025
Item delivered to doorstep on time
19 March 2025
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