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See what reviewers are saying

Rated 1 out of 5 stars

I ordered a few items, mostly okay but the UV wand is faulty and no one at pacamask responds to the emails. The customer service is an absolute joke. Buy elsewhere as you'll be disappointed with Pacam... See more

Rated 5 out of 5 stars

I spent a long time searching for an effective face mask; a three layer fabric one appeared to be effective and remained so for longer than single use ones. A silver ion layer to kill bacteria is an... See more

Company replied

Rated 5 out of 5 stars

Now that mask wearing is set to become part of our everyday life, I thought that I might as well have a bit of fun with it. Pacamask offer some wonderfully creative and colourful options to choose fro... See more

Rated 5 out of 5 stars

I bought a couple of these masks in different colours, they're nice and lightweight which makes them really comfortable. I have peace of mind that there's silver ion fabric in there so I don't need a... See more

Company details

  1. Events & Entertainment

Information provided by various external sources

Pacamask is a UK based design and marketing Company. Its design team are focused on bringing the very best in design, and functionality to its customers. All products are designed in the UK, and manufactured in China, where Silver Ion treated material is used in all our face masks. Ionic Silver is scientifically proven to kill 99% of bacteria for up to 50 washes. Our philosophy is to deliver the very best in both design and material functionality. Ionic Silver is in the Company’s opinion the very best non-medical grade material available. It is widely used in industry and hospitals as a safe and secure way of stopping the spread of bacteria.


Contact info

4.2

Great

TrustScore 4 out of 5

161 reviews

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Rated 5 out of 5 stars

The best face masks!

I tried various masks in the early days but once I found these there was no comparison! They are absolutely the best. Comfortable, well fitting and lovely soft fabric. Additionally a great selection of designs and they wash well. I have built up a stock for my husband and I and also bought them for my grandchildren. Highly recommend them and well worth the cost to feel safer.

11 January 2021
Unprompted review
Pacamask logo

Reply from Pacamask

Hi Gillian,

Thanks for the 5 star review!

It is great to hear feedback from another happy customer.

Kind regards

Pacamask Team

Rated 5 out of 5 stars

Love these masks

Love these masks! I brought 12 in total. Different patterns are lovely and always getting compliments. I do find the fit varies on some of them but I don’t find them uncomfortable to wear and very little gapping. They are robust as some have been washed a lot and have not lost shape or colour. I hope they bring out some more spring colours soon.

11 January 2021
Unprompted review
Pacamask logo

Reply from Pacamask

Hi Leanne,

Thanks for the 5 star review!

It is great to hear from another happy customer.

Keep an eye on our website to see our latest products and offers.

Kind regards

Pacamask Team

Rated 5 out of 5 stars

Excellent masks

Excellent masks — adjustable straps really help.

11 January 2021
Unprompted review
Pacamask logo

Reply from Pacamask

Hi Eva,

Thanks for the 5 star review!

It is great to hear from another happy customer.

Kind regards

Pacamask Team

Rated 2 out of 5 stars

Not great masks

Not great masks. If you wear it loose it's comfortable, but you get BIG gaps due to the lack of nose wire/stiffener. If you wear it very tight to (try to) close the gaps, it becomes very uncomfortable.

I'd recommend Vistaprint masks, much better fit.

8 January 2021
Unprompted review
Pacamask logo

Reply from Pacamask

Hi Jacob,

We are sorry to hear that you are dissatisfied with our product.

At Pacamask we try our best to keep all of customers happy.

Please contact our support team 'support@pacamask.com' and they will try their best to rectify any problems you may have with your order.

Kind regards

Pacamask Team

Rated 5 out of 5 stars

Highly recommend

So many great designs to choose from, comfortable to wear and easy to breath in. The customer service team was very helpful and once I made an order it was delivered within 3 working days as promised. I will be purchasing again when another mask is needed.

7 January 2021
Unprompted review
Pacamask logo

Reply from Pacamask

Hi Josh Rushton,

We really appreciate your kind comments.

We are glad you are pleased with our products and service.

Kind regards and stay safe

Pacamask Team

Rated 5 out of 5 stars

Excellent value for money and fantastic…

Excellent value for money and fantastic customer service, perfect fitting even after a wash, couldn’t recommend highly enough

7 January 2021
Unprompted review
Pacamask logo

Reply from Pacamask

Hi Michael,

Thank you for recommending us!

It's great to hear from another happy customer.

Kind regards and stay safe

Pacamask Team

Rated 5 out of 5 stars

Quick delivery and a bargain!

Quick delivery and a bargain!
I bought 10 pacamasks and got them for only £4.99 which for triple layered masks that also look and fit well I was very happy. Speedy delivery also.

5 January 2021
Unprompted review
Pacamask logo

Reply from Pacamask

Hi Kay,

We are so glad to hear that our masks work for you!

We really appreciate the 5 star review.

Kind regards

Pacamask Team

Rated 2 out of 5 stars

not fit for purpose

Up to now I have been using two carefully designed and fitted homemade masks, but decided I needed a bigger supply of masks as we are now in a higher tier. The Pacamasks are very nicely made and the fabric comfortable against the skin. However mine all fell straight off my face. The ear loops are totally insufficient for all wearers. Untightened the mask has gaps all round, and the tighter I adjusted the more it pulled it my ears forward. I have now modified the masks with additional elastic to secure at the back of the head and added a channel for a nose wire, to close the fit, which other reviewers have mentioned as being necessary. I also feel the claims for this product 'high breathability', 'anti-fogging' (rubbish) and 'safe' based on anti-bacterial properties are misleading. Frankly, with hindsight, I don't understand why anyone would pay full-price for these: I bought a pack of 3 and consider that was close to a rip-off. For a few pence more Pacamask could improve these masks substantially. As others have stated they only show the 5-star ratings. I had to hunt for the others using search words 'Pacamask complaints' which is where I discovered others do list a similar catalogue of dissatisfactions as myself.

2 January 2021
Unprompted review
Pacamask logo

Reply from Pacamask

Good afternoon,

I am sorry to hear that you are unsatisfied with our product.

We try to do our utmost to keep all of our customers happy.

Please contact our support team "support@pacamask.com" at your earliest convenience, and they will do their best to help.

Kind regards

Pacamask Team

Rated 1 out of 5 stars

Not worth the price paid .....Good…

Not worth the price paid .....Good delivery & service but the mask is simply not worth the money maybe half the price at at push

29 December 2020
Unprompted review
Pacamask logo

Reply from Pacamask

Hi Stephen,

I am sorry to hear that you are unsatisfied with your purchase.

At Pacamask we try to do our utmost to keep all of our customers happy.

Please contact our support team "support@pacamask.com" at your earliest convenience, and they will do their best to help.

Kind regards

Pacamask Team

Rated 5 out of 5 stars

Comfortable Masks

Love their masks.The masks arrived within 2 days. Comfortable masks and quality masks. However, I do hope they make more child size masks so that you have more options. If you have a small face I suggest you to get child size ones. Customer Care is very helpful with any issues.

18 December 2020
Unprompted review
Pacamask logo

Reply from Pacamask

Hi Sav,

Thanks for the 5 star review!

We appreciate your comments and will defiantly take them on board.

Always happy to help.

Pacamask Team

Rated 5 out of 5 stars

My masks arrived within 3 working days…

My masks arrived within 3 working days as promised. All my family were very pleased with them, we shall buy some more if we need them.
Thank you very much Pacamask!😃

16 December 2020
Unprompted review
Pacamask logo

Reply from Pacamask

Hi Dennis,

We are glad to hear you are pleased with our masks!

Thanks for the review.

Pacamask Team

Rated 1 out of 5 stars

Useless for use with Glasses

Expected more after reviews. Waste of money and time. Reviews misleading - does NOT stop fogging of glasses. Pressure after sales. Not impressed. Would not recommend.

2 December 2020
Unprompted review
Pacamask logo

Reply from Pacamask

Good afternoon Julian,

I am sorry to hear that you are unsatisfied with our product.

We do our utmost to keep all of our customers happy.

Please contact our support team "support@pacamask.com" at your earliest convenience, and they will do their best to help.

Kind regards

Pacamask Team

Rated 5 out of 5 stars

I never thought I could love a face…

I never thought I could love a face mask as a fashion accessory - now I do. I've bought 8 different styles in the last two months. Love them

27 November 2020
Unprompted review
Pacamask logo

Reply from Pacamask

Hi Max,

It's fantastic to hear such great feedback!

We are glad our products work for you.

Pacamask Team

Rated 5 out of 5 stars

Couldn't be happier

I'd previously bought masks which were poor quality so I had asked quite a few questions to the customer service team and they were fantastic.

I bought a large pack of masks through the offer they had and I couldn't be happier with my order. Great styles to choose from and they make a great change to the masks I was using before.

27 November 2020
Unprompted review
Pacamask logo

Reply from Pacamask

Hi James,

Thanks for you order!

We are always happy to help.

We appreciate the feedback.

Pacamask Team

Rated 5 out of 5 stars

Highest Quality + Great Choice!

Did lots of research before choosing this company. Ticked absolutely every box and the website was easy to use and understand unlike some others. Recommended them to a colleague who has already used them too. Super quick delivery and high quality. You’re biggest issue will be deciding which style / design as there such a great choice and the quality is already taken care of. I’ll be back for more. Highly recommend to everyone!

27 November 2020
Unprompted review
Pacamask logo

Reply from Pacamask

Hi Chris,

Many thanks for the review.

We are glad you are pleased with our product and service.

Thanks for recommending us!

Pacamask Team

Rated 1 out of 5 stars

Pacamasks advertising is so misleading…

Pacamasks advertising is so misleading I consider it to be dishonest.

Although they do not outrightly say they are safer than other masks by repeatedly mentioning their antibacterial layer of some special scientifically proven silver blah blah blah. This strongly suggests they are superior, with regard to safety, to other mask on the market.

You can see from other peoples review that their dishonest advertising woks as people state how safe they feel in the mask and how comfortable they are to go outside wearing this mask.

I hope people realise COVID is a virus. Their special silver layer is anti-bacterial. This mask has no extra protection against the COVID virus.

At a time when people are panicking to try and keep safe Pacamask manufactures have done nothing more than exploit this for money. Releasing and charging extra money for an antibacterial mask when what we need is protection against a VIRUS.

Advertising at its best.......misleading, immoral, dishonest and exploiting people at their most vulnerable and I bet they do not give it a second thought.

14 November 2020
Unprompted review
Rated 2 out of 5 stars

Customer service lets them down

Customer service lets them down. Masks received are of good quality and size. Excellent that you can easily adjust them for the right fit. I also purchased two Ion cases, however one of them cannot be used as it's damaged (the hinge is cracked / broken). I contacted customer service via their website contact form back in October 2020 on the day the order arrived and they are yet to respond - if this had been resolved then it would have been a 5 star rating, its the only thing that has let them down.

8 November 2020
Unprompted review
Pacamask logo

Reply from Pacamask

Hi Warren,

Hopefully you have now received your replacement silver ion mask case that we sent out on the 9th November 2020..

Once we saw your review we immediately reached out to you and tried our best to get your issue resolved.

If there is anything else we can do to help please do not hesitate to contact us at support@pacamask.com.

Kind regards

Pacamask Team

Rated 5 out of 5 stars

love the masks

love the masks, very comfortable to wear.will be ordering again.

5 November 2020
Unprompted review
Pacamask logo

Reply from Pacamask

Hi Wendy,

Thanks for the positive feedback!

Pacamask Team

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