Pabau Practice Management Reviews 306

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 176 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and professional approach, often highlighting specific individuals for their exceptional support and guidance. Many people found the user experience to be straightforward and the system easy to navigate, which helped streamline their operations. The customer service is consistently described as excellent, with quick response times and a genuine willingness to resolve issues. However, some customers were dissatisfied with the customer service, mentioning ignored emails, slow processes, and a lack of support when issues arose. A few other people also felt that the system was clunky, unintuitive, and less reliable than their previous systems, leading to daily frustrations and difficulties in data extraction.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the support team for... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the system user-friendly,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the team's helpfulness,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the helpful and... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the helpful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Pabau has been an invaluable support for my business, especially with day today admin as I work my myself and that has helped me massively! Since working with Pabau, my business is far more organiz... See more

Rated 5 out of 5 stars

Pabua is simply amazing! As a busy Clinic owner and sole trader their help and support in running my service has been a breath of fresh air and really helped me to carry the burden. The system is easy... See more

Rated 5 out of 5 stars

The transition from my old system to Pabau has been very organised and streamlined. The team have taken on all the tedious tasks of data entry etc making the process stress free. Ongoing support has b... See more

Rated 5 out of 5 stars

I have been really happy so far with Pabau. I am still in the setting up stage but am really looking forward to getting going with it. There is a lot to learn as the system is fairly sophisticated for... See more


Company details

  1. Software Company

Written by the company

Pabau is an all-in-one practice management software designed for clinics and healthcare providers to streamline operations and enhance patient care. It offers tools for appointment scheduling, patient management, secure electronic medical records (EMR), billing, communication, marketing, and analytics. With features like telehealth, staff management, and robust data security, Pabau simplifies workflows, improves efficiency, and ensures compliance, making it an essential solution for modernizing healthcare practices. We launched our ground breaking new Pabau 2 system in 2025 to critical acclaim, with a host of new features & upgrades.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

306 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

“A Game-Changer for My Business”

I can’t praise this software and team enough! Everything is so well-organised and handled for me, which made the whole process stress-free. The 24/7 support is fantastic – every question I had was answered clearly, and all of my concerns were addressed and resolved with professionalism. This software has truly changed everything for my business, making it far more effective and allowing me to better support my clients. A special thanks to Eve, who supported me every step of the way. I felt guided and cared for throughout. I’m truly grateful to Eve, Marco and the entire team for their dedication and excellent service!

2 September 2025
Unprompted review
Rated 5 out of 5 stars

As a start up clinic

As a start up clinic, Pabau on-boarding has been a pleasant experience. The team is knowledgeable and dives right in to your back office processes with great suggestions when you need a digitized or simple solution. The software is agile and can achieve just about any scenario you can think of. I will rate the experience a 10 of 10

25 August 2025
Unprompted review
Rated 5 out of 5 stars

I’ve had a great experience using Pabau…

I’ve had a great experience using Pabau for my new aesthetic clinic. The system is incredibly user-friendly and has streamlined everything from bookings to patient records. Their support team is always responsive and helpful, making the whole process stress-free. Pabau has truly helped us save time, stay organised, and deliver an even better experience for our clients. Highly recommend!

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Pabau has been amazing

Pabau has been amazing. After using many other softwares for the clinic in the past this has by far been the most user friendly. The staff are also extremely helpful . Thankyou!

12 August 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service & Results Bryan and Pabau Are Simply the Best!

Bryan is absolutely amazing! His dedication, trustworthiness, and humble approach have kept me on track and helped me achieve great success. He always goes above and beyond to help, no matter the challenge. Thanks to his excellent communication skills and professional, high-standard responses both by email and phone we have been able to manage all tasks smoothly. Bryan has never disappointed me. His negotiation skills and personal touch make him an absolute asset to have on board. I highly recommend Bryan, Pabau, and the whole team. they truly set the standard for outstanding service! Thank you :) Nurse Agnes

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Amazing system, amazing team amazing results

All payments are taken online
As a team we can see and access each others diaries
All forms are electronic
Inventory to keep an eye on stock level
Personalise the web page to make it according to branding

There is soo much we can do with it, and a lot to take in initially but i know all the tools they have available will be useful to the business and its growth

4 August 2025
Unprompted review
Rated 3 out of 5 stars

Good user friendly software

Great software with user friendly features.
The onboarding and finance teams are extremely helpful. Special thanx to Georgina for all her support.

The only thing that upset me is that Pabau didn't live upto their promise of not charging any further till I reach the minimum agreed number of patients, and they started charging me a monthly fee on top of the upfront payment for the package.

28 July 2025
Unprompted review
Pabau Practice Management logo

Reply from Pabau Practice Management

Hi Sam

Thanks so much for taking the time to write a review of your time with us so far, the point about min number of patients looks like something that may be an oversight on our part so if you email me at kane@pabau.com - i will be sure to take a look at getting this resolved for you.

Thanks again
K

Rated 5 out of 5 stars

Pabau set me up for success - highly recommended

Working with the Pabau team has been an exceptional experience from start to finish. As a business owner, having the right support during setup and integration is crucial, and I couldn’t have asked for a better team.

I had regular meetings with Eve, my Success Specialist, who was incredible throughout. She guided me step-by-step through setting up the booking system, ensuring it was not only functional but also visually appealing and accessible for clients. Her dedication and attention to detail made a real difference.

Zoki, the Data Operations Specialist, was fantastic in integrating my services and medical forms seamlessly into the platform. Everything works efficiently and is customised to the specific needs of my clinic.

Zoi, the Client Coordinator, was always friendly, approachable, and ready to assist with any questions. It was reassuring to know someone was always on hand if I needed support.

Bryan, the Revenue Specialist, played a key role in helping organise my revenue streams and create effective marketing strategies aimed to attract more clients. His advice has been incredibly valuable.

Overall, the Pabau team has been friendly, knowledgeable, and genuinely invested in my success. I highly recommend their services to any aesthetics or medical business looking to streamline their operations and grow with confidence.

– Paulosophy Aesthetics

1 August 2025
Unprompted review
Pabau Practice Management logo

Reply from Pabau Practice Management

Paul - this is probably one of the best reviews I think we may have ever received. I shared it with the whole team and wanted to thank you for taking the time to write such a full and comprehensive review of your time with us so far. We love to work with clients like yourself and I can assure you that the support and partnership will continue and go from strength to strength.

Rated 5 out of 5 stars

Incredibly useful meetings

I have had the opportunity of a digital meeting with Martin B from Pabau.
This has proved to be incredibly useful in sorting out my systems management and
Hopefully stream lining my work process
It has even had the effect that j want to do more !!

31 July 2025
Unprompted review
Pabau Practice Management logo

Reply from Pabau Practice Management

Kate as one of our long standing clients - its so lovely to see you post your positive experience with us. We value you, and your custom very much and we appreciate you taking the time to share your experience with us <3

Rated 5 out of 5 stars

Great onboarding experience with Eva…

Great onboarding experience with Eva and Marco. Can't wait to get fully digitalised to improve my clinic!

31 July 2025
Unprompted review
Pabau Practice Management logo

Reply from Pabau Practice Management

Great to have the feedback guys - we cant wait to see your business grow with Pabau.

Rated 5 out of 5 stars

Brilliant Service and always help me if…

Brilliant Service and always help me if needed.

31 July 2025
Unprompted review
Pabau Practice Management logo

Reply from Pabau Practice Management

Hey Talia, we are so happy to be supporting you over at SkinLuxx - we look forward to seeing your business grow as you use more and more of the features of Pabau.

Rated 5 out of 5 stars

Bryan has been absolutely amazing

Bryan has been absolutely amazing. He's provided tremendous support, especially with card transactions. His friendliness and willingness to help have made a real difference. I truly appreciate all that he does. He is definitely an asset to the Pabau team.

31 July 2025
Unprompted review
Pabau Practice Management logo

Reply from Pabau Practice Management

Hey Yagmur - I can't tell you what a big smile your review brought to Bryans face. I am glad you made use of our revenue service and are benefiting from meeting with the team regularly, Bryan will be by your side for the journey!

Rated 5 out of 5 stars

Pabau has changed the way we promote our services

The consultant helped me not only set up all the different fucntionalities but also gave me some helpful advice on how to maximize profitability. The way I see Pabau is more as a partner than software. The people behind the system goes above and beyond to help!

23 July 2025
Unprompted review
Rated 5 out of 5 stars

Deposit system (almost) eliminated no shows

Requiring deposits for certain treatments has basically eliminated no-shows. The automated deposit handling makes it painless for staff and clients

8 July 2025
Unprompted review
Pabau Practice Management logo

Reply from Pabau Practice Management

Hey Darren - glad you enjoy the deposit features, it certainly reduces some of the administrative burden that is for sure!

Rated 5 out of 5 stars

Loyalty program boosted our retention rate

creating a points-based loyalty program has really helped boost retential. Our patients love earning rewards and Pabau made it super simple to run the program.

20 July 2025
Unprompted review
Pabau Practice Management logo

Reply from Pabau Practice Management

Hey Leonard - glad you enjoy the loyalty features, it seems to be a big winner with many clinics who want to reward their clients for sticking with them.

Rated 5 out of 5 stars

The onboarding process with the members…

The onboarding process with the members of the Pabau team was very simple and straightforward. It was very well explained and the whole experience was very good.

30 July 2025
Unprompted review
Pabau Practice Management logo

Reply from Pabau Practice Management

Hey Ganesh - Zoi said it has been a pleasure getting to know you and I can tell you are going to optimise Pabau and get the full power of the system driving your business growth over at Gk medical services

Rated 5 out of 5 stars

Great CRM System

Great CRM System, great customer service

30 July 2025
Unprompted review
Pabau Practice Management logo

Reply from Pabau Practice Management

Hey Kora, glad we are improving your workflow over at DMC Aesthetics

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