Very good follow-up communication throughout the delivery process. Products arrived on time and in good condition. Only one regret is that the delivery man did not ring the intercom to warn (even if t... See more
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See what reviewers are saying
On the day of delivery, there was a power outage in my neighborhood, which obviously meant the doorbells weren’t ringing… I checked the website several times to see if they’d tried to deliver it, and... See more
They followed my instructions. Would've been better if I had been notified of the delivery rather than me having to chase it around. Paack need to get their act together with notifications and colle... See more
The Gentleman who delivered my package was very friendly and arrived well within the expected delivery slot. I had regular updates and can only praise Paack on the service they gave on this occasion.... See more
Company details
Written by the company
Pioneering delivery solution for eCommerce, enabling customer controlled time-slots and sustainable vehicle distribution.
Contact info
Spain
- paack.co
4.7
Excellent
212K reviews
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Well everything goes right
Well everything goes right. The man ring me and made the delivery on my home.
30 May 2026
Unprompted review
Very positive impressions.
29 May 2026
Unprompted review
My parcel was delivered to my door
My parcel was delivered to my door. Very good service.
29 May 2026
Unprompted review
Fully satisfied
29 May 2026
Unprompted review
Contact parfait merci
29 May 2026
Unprompted review
Delivery on time and very nice Guy
Delivery on time and very nice Guy.
Called me before delivery and package was delivered in good condition.
29 May 2026
Unprompted review
Fabiana was amazing carying the package…
Fabiana was amazing carying the package to our address. A big thank you for all her efforts!
29 May 2026
Unprompted review
Good communication and on time delivery!
29 May 2026
Unprompted review
All very good with delivery!
Great distributor. Good delivery. No issues. On time as scheduled. Perfect.
29 May 2026
Unprompted review
They have call a little bit before…
They have call a little bit before coming , and where they re coming.
Great !
29 May 2026
Unprompted review
Normal excellent service
Normal excellent service by my favourite delivery lady
29 May 2026
Unprompted review
Perfect delivery service !
29 May 2026
Unprompted review
Paack were on time and polite
Paack were on time and polite. They have really upped their game lately. They were useless. Now they are super.
29 May 2026
Unprompted review
le livreur était paresseux et m'a…
le livreur était paresseux et m'a oblige à aller chercher le paquet dans la rue
29 May 2026
Unprompted review
Reply from Paack
Bonjour,
Merci pour votre retour.
Nous sommes sincèrement désolés pour l’expérience négative liée à la livraison de votre commande et comprenons votre frustration concernant les conditions de remise du colis, qui ne correspondent pas aux standards de service que nous nous efforçons de garantir.
Pour nous, il est essentiel d’assurer un service transparent, fiable et efficace, où les livraisons sont effectuées dans le respect des procédures et du confort du client. C’est pourquoi nous prenons très au sérieux ce type de signalement.
Votre retour est très important et nous aide à identifier des axes d’amélioration, tant dans la gestion des livraisons que dans les pratiques opérationnelles de nos livreurs. Nous continuerons à travailler activement pour améliorer la qualité de notre service.
Nous nous engageons à faire en sorte que votre prochaine expérience avec nous soit à la hauteur de vos attentes.
Cordialement,
L’équipe Paack
From start to finish it was a smooth…
From start to finish it was a smooth delivery. The packs arrived on the designated day, and the very friendly delivery driver called to say he was outside. Over all a very positive experience.
29 May 2026
Unprompted review
Goods arrived day after ordering as…
Goods arrived day after ordering as promised.
29 May 2026
Unprompted review
Nothing to complain
Nothing to complain. It is just a bit weird to get my order in two parcels
29 May 2026
Unprompted review
Friendly courteous delivery driver
The Gentleman who delivered my package was very friendly and arrived well within the expected delivery slot. I had regular updates and can only praise Paack on the service they gave on this occasion. Thank you.
29 May 2026
Unprompted review
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