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Paack Reviews 212,495

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TrustScore 4.5 out of 5

4.7

Delivery Service
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See what reviewers are saying

Rated 4 out of 5 stars

They followed my instructions. Would've been better if I had been notified of the delivery rather than me having to chase it around. Paack need to get their act together with notifications and colle... See more

Rated 5 out of 5 stars

The delivery service was extremely smooth. The driver followed my instructions and delivered to the receptionist, then the driver texted me to let me know where and who my package was delivered to. At... See more

Rated 5 out of 5 stars

During my vacation, the charger for my Oral io broke down. I ordered a new one from Amazon.es. Within just one day, my order was delivered to my vacation address. I am a very satisfied customer.

Rated 5 out of 5 stars

Perfect delivery company. Had 2 deliveries over the last 2 months and they both passed well. The service client is very reactive and the delivery man contacted me in advance, everything was smooth, I... See more

Company details

  1. Delivery Service

Written by the company

Pioneering delivery solution for eCommerce, enabling customer controlled time-slots and sustainable vehicle distribution.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

212K reviews

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Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Disgraceful and dishonest

Paack Portugal is the most disgraceful, dishonest delivery company I've ever had to deal with. Every time we learn that they are going to deliver something we expect the worst. For example, earlier this week they delivered a package by throwing it over the fence, today they claimed to have delivered a package to our (detached) house when they hadn't. Endless problems with Paack, disgusting company.

30 May 2026
Unprompted review
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Reply from Paack

Hello,



Thank you for sharing your experience. We are sorry for the inconvenience caused by the delivery of your order and apologize for the misunderstanding.



It is essential for us to guarantee a transparent and efficient service, and we will continue to work to constantly improve our processes.



We will strive to ensure that your next experience with us fully meets your expectations.



Best regards,

The Paack Team

Rated 3 out of 5 stars

Flowers were hot when i receive them

30 May 2026
Unprompted review
Paack logo

Reply from Paack

Hello,

Thank you for sharing your experience.

We are sorry for the inconvenience encountered with your order and we sincerely apologize for the discomfort caused.

For us, it is essential to provide a transparent, reliable, and efficient service. For this reason, we continuously work to improve our operational processes and the quality of the service we offer.

Your feedback is very important to us as it helps us identify areas for improvement in order to provide an ever better experience to our customers.

We would also like to inform you that, in the case of perishable or temperature-sensitive items, any changes in condition may be related to external factors during transportation.

We will do our best to ensure that your next experience with us meets your expectations.

Kind regards,

Team Paack

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