Ozzi Home Reviews 699

TrustScore 3.5 out of 5

3.3

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers found the products, such as hearing aids and mosquito zappers, to be effective and of good quality, often highlighting their ability to improve daily life. Several people appreciated the smooth purchase process and the responsiveness of customer service when issues arose, leading to satisfactory resolutions like replacements or exchanges. However, some people were dissatisfied with various aspects, including hidden charges during the ordering process, receiving products that were not as expected, or experiencing difficulty with refunds. There were also concerns about the quality and functionality of some products, with reports of screeching sounds from hearing aids or products not living up to their advertised claims. A few customers also mentioned issues with the refund process, particularly the requirement to return items to China and delays in receiving their money back.

What people talk about most

Product

Clients share ambiguous opinions on product. Many reviewers express satisfaction with various products, such... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers expressed satisfaction, praising products... See more

Order

Users describe ambiguous interactions with order processes. Many customers report issues such as hidden... See more

Refund

Customers consistently note ambiguous experiences with refund. While some reviewers report receiving full... See more

Price

Reviewers highlight ambiguous aspects of price, with many expressing frustration over hidden charges,... See more

Based on these reviews

Rated 4 out of 5 stars

Firstly it was a smooth purchase - item was delivered as stated - no fuss. Great hearing aids - good value for money. Works very well - would have been better if it had an app with bluetooth connect... See more

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Rated 4 out of 5 stars

Initially I had ordered 2 mozzgaurds when I finally received them found that only one worked, so I was disappointed. However because I had taken out extended warranty the team at Ozz home had no h... See more

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Rated 5 out of 5 stars

After two failed deliveries due to the UK carrier: i) could not find the address, ii) reported the packaged was damaged, Ozzi Home (US) replaced the hearing aids twice. More importantly their custome... See more

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Rated 5 out of 5 stars

Totally different from NHS prescription battery operated hearing aids which had occuring back ground noise. To date ozzi hearing aids have been excellent although trying to find best fit and program.... See more

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Rated 1 out of 5 stars

I saw the ad on line and ordered a hearing aid. It said free shipping. Immediately after ordering a video popped up. The video strongly encouraged upgrading so it would work better. I got uncomfortabl... See more

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Rated 1 out of 5 stars

Conned into VIP scheme by them adding a tick box at last moment when you are purchasing. If you buy from them, cancel your subscription payment immediately or they will take another £40 off you and no... See more

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Rated 5 out of 5 stars

Appreciate the feedback & suggestions from the different representatives of the company. Had some questions & concerns about fitting correctly & noise feedback but eventually got most of the problems... See more

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Rated 1 out of 5 stars

I am fuming with this brand. I thought I was buying one mosquito zapper, turns out some small print had tricked me into buying two. Later I found out I was part of a subscription as well! No idea... See more

Rated 1 out of 5 stars

Ozzi Home added a "free" membership to my order without my consent. I purchased a mosquito zapper for $77.98, which is now advertised for $61 (another pain point!). They then charged me $47 for some... See more

Rated 5 out of 5 stars

Fast response and showed concern to make things right and did just that by sending new product which are working perfectly at this time. Customer Service keep up with instructions step by step what w... See more

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Rated 5 out of 5 stars

I ordered the CIC Better Hearing aids from Ozzi Home and am very satisfied. Having lost my expensive hearing device, I first replaced it with an online model from Amazon which was most unsatisfactory,... See more

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Rated 5 out of 5 stars

Great product. Everything about it says "Quality", even the box it comes in. The charging capsule is neat and holds a good amount of charge in its battery - it even has little lights to te... See more

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Rated 5 out of 5 stars

The hearing aid is actually helping with clarification of speech. I own several aids and these ,so far, have made the biggest difference. I do not feel so isolated now. They are larger than I usually... See more

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Rated 1 out of 5 stars

Do not buy anything off the site when its advertising anything. I bought desk fans that were shit and when I returned them for a refund ($70 postage) the company kept making excuses about the money is... See more

Rated 1 out of 5 stars

Do NOT buy hearing aids from this company…it is a complete nightmare trying to return them. If a company offers a full refund on an unopened package but then proceeds to make it virtually impossible t... See more

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Rated 1 out of 5 stars

If I could give 0 then I would. I have been double charged on an order and mislead with hidden costs and opted into additional costs that I was unaware of. The product it's self is very underwhelming... See more

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Rated 5 out of 5 stars

"The hearing aids are comfortable, provide excellent clear hearing, are easily adjustable volume controls and are very fairly priced. This is the first time I'm using in ear hearing aids so it' took... See more

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Rated 5 out of 5 stars

Brilliant from start to finish so obliging to all that sent me emails keeping me informed nearly every day. I Needed smaller domes for my ears they sent me free of charge, even the extra smaller ones... See more

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Rated 5 out of 5 stars

My new OZZI heating aids are brilliant, it is so nice to be able to hear properly again. The service I have received has been outstanding, fast delivery and excellent instructions as to care and charg... See more

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Rated 3 out of 5 stars

After receiving my hearing aids and testing them I found they were not to my liking. When I requested a refund I was told they could not be returned for hygenic reasons which makes no sense whatsoever... See more

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Rated 5 out of 5 stars

I have had to wear hearing aids for a few years I'm not that deaf but the conventional aids come with their problems. I have never been able to afford private hearing aids u till I saw your advert. I... See more

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Rated 1 out of 5 stars

I placed an order on 22 January 2026, but despite being told it had shipped, the tracking number provided does not appear to be valid. Multiple attempts to contact the company have gone unanswered. DO... See more

Rated 5 out of 5 stars

"Ended up giving to Granddaughter for her Room, her window Aircon gave out, She is very happy, says it’s better than the one she had in her Window. Asked Mikaela to how the Tiny Power, she calls it,... See more

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Rated 4 out of 5 stars

I have been impressed with the Ozzie Mozzie that I purchased as it has definitely been killing the mosquitoes. Cleaning it is easy and I am hoping my family and I will be able to enjoy the outside of... See more

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Rated 1 out of 5 stars

My dad purchased the hearing aids with a 90 day no obligation money back policy. He tried the hearing aids and they were not suitable for him. He emailed the company with in a week or so explaining th... See more

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Rated 5 out of 5 stars

Amazing service , always updated on my orders. I have now placed another order for 4 more Ozzie mozzie Units. We have them at our beach house and the new ones will be for our home. Amazing product ,... See more

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Rated 5 out of 5 stars

Both Jen and Elu have been truly great to correspond to me, in both keeping me updated with arrival of my bte’s and the response when wanting to return due to not happy with how they looked in my ear... See more

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Rated 5 out of 5 stars

I had trouble with the in-ear hearing aids but customer support was very helpful with weekly emails helping me transition into using them. They were very attentive and helpful with advice. I am extrem... See more

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Rated 1 out of 5 stars

I purchased the upgraded hearing aids and have given them a fair try but I found them unsuitable for me. They certainly amplify sound but they amplify everything. I have been requesting a refund but t... See more

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Rated 5 out of 5 stars

I had a charge from Ozzi Home on my credit card that neither my husband nor I recognized. I reached out to them directly to try to get to the bottom of it. They were very judicious about helping me... See more

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Rated 1 out of 5 stars

Wish i had never heard of these pricks. I started to order their hearing aids and paused the order half way through as my wife had googled them and seen the shitty reviews. My credit card was LOC... See more

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Rated 4 out of 5 stars

There was a delivery issue originally with OzziHome, but they (& Ray in particular) were extremely helpful & patient in their response to me, & this has now been resolved with my gratefulness for the... See more

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Rated 4 out of 5 stars

I have worn hearing aids for years and was trying these out to see if they were better than the ones I currently use. Unfortunately, they are not better in fit and sound feedback no matter what I do t... See more

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Rated 1 out of 5 stars

Purchased hearing aids from Ozzi, May 2, 2025. Requested a return on May 13, 2025. After eight emails back and forth, taking pictures of the product and sending them to Ozzi, I was instructed to send... See more

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Rated 1 out of 5 stars

After trying the CIC hearing aides I found they were not to my liking and requested a refund. However their customer service is saying they cannot give a full refund because they have been used. They... See more

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Rated 1 out of 5 stars

Taking too long to get any resolution and refund for cancelled ordered within 5mins of order on 13Dec25. It is now 24Jan26 still nothing and I’m being charged $47 for subscription? Whatever for?

Rated 5 out of 5 stars

I sincerely have to say that I have not seen the level of quality customer service in DECADES. I ordered the Better Hearing hearing aids. When tge package entered US customs there was some tariff is... See more

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Rated 5 out of 5 stars

This is an excellent product and the service provided by the company is away above average. The very slightest disadvantage for ladies with short hair is it is slightly visible. I bought the least e... See more

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Rated 5 out of 5 stars

Great product am very happy with it. Had an issue with delivery ( most likely a glitch at this end) and Ozzie Home gladly replaced it. Admin very quick to respond and extremely helpful. Both sales... See more

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Rated 1 out of 5 stars

Ozzihome are a scam, I tried to cancel but Frank told me it was too late to cancel. Then the item took 3 more weeks to arrive. Before it arrived I was charged $47 for a subscription I to what, I have... See more

Rated 3 out of 5 stars

I ordered the hearing aids under order #129085. Received the aids and they are terrible, I charged then and put them in my ears and all I get is screeching sounds, even after pushing the buttons o... See more

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Rated 5 out of 5 stars

I ordered 2 as I am travelling with a caravan and I wanted 1 for each end of the awning. They arrived in good condition and in a timely manner. I place 1 on each end of my caravan awning just before... See more

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Rated 5 out of 5 stars

The hearing aid helps you understand your surroundings better and feel comfortable in social settings again. You can also now understand the low-level language of movies. All in all, OZZI-Better Heari... See more

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Rated 1 out of 5 stars

Like others, I found these hearing aids completely unusable. I reported the problems to the company and requested my money back per the money-back guarantee advertised. I received an endless number of... See more

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Rated 3 out of 5 stars

I felt pressured with the speed at the beginning it was very informative but quick. I am 82 and thought the print to the add ons was very small and not noticeable without searching I then found... See more

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Rated 1 out of 5 stars

I cancelled my order within one hour of making the order. I have email proof of that. They never sent the hearing aids because I cancelled the order. Now it is over 30 days later and they still have n... See more

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Rated 4 out of 5 stars

I have been very impressed and pleased with the responsiveness of Ozzi Home when I have needed assistance. It hasn't mattered whether it was help to launch a product or simply getting clarification... See more

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Rated 4 out of 5 stars

What a great product used it over the new year camping attracted a lot off bugs even the ants couldn’t stay away from it also scorpion came and visited the light

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Contact info

3.3

Average

TrustScore 3.5 out of 5

699 reviews

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Replied to 87% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

I can confirm all of the negative points raised if you google "ozzi home"

I purchased 3 of the mosquito killing lamps.
I've tried them a few times and they seem to kill all sorts of bugs as well as some mosquitos. There still seem to be mosquitos around when they are on but I don't seem to get bitten as much. So they probably work sort of, but certainly not to the magical extent advertised.
I would still be happy enough except for the highly misleading order page. The page is cluttered and constantly tries to upsell you things. I ended up ordering things I didn't want.
The worst part however is the "subscription". I did not realize I was signing up to a subscription and have no idea what it is for. Why would anyone buy a product like a mosquito zapper and then get an ongoing subscription of 48 dollars a month which is a similar cost to the actual zapper?!
I've emailed asking for cancellation and a refund 2 days ago and have still not received a response.
Worth noting that they do not respond to negative reviews at all, just positive ones. Also worth noting on their website it is not obvious where they are based but upon receiving a confirmation of delivery email from them the address is one in the US (WNW Group LLC, Sheridan, Sheridan WY 82801, United States) and not in Australia which is certainly implied in their marketing.
Finally the website says they have Over 27,485 Five Star Reviews, but if you look at Trust pilot or other major review sites they have much less than 27k reviews in total, and many of those reviews are negative. Where are these 27k, 5 out of 5 star reviews?
There is just too much wrong for this to be anything but deliberately misleading at best. The products would be ok but the deception makes them not worth it at all.
I would not trust them.

9 March 2026
Unprompted review
Rated 1 out of 5 stars

Buyer Beware!

I placed an order on 22 January 2026, but despite being told it had shipped, the tracking number provided does not appear to be valid. Multiple attempts to contact the company have gone unanswered. DO NOT buy from this company! Do yourself a favour and take heed of the bad reviews.

22 January 2026
Unprompted review
Rated 1 out of 5 stars

Air Coolers do not work and cant return them

I purchased 1 air cooler but the website was trying to upsell other options and I ended up with 2 air coolers which cost $241NZ. Very expensive. Upon receiving, and charging them up, they only lasted approx 2-3 hours each on the low function. They are supposed to last around 8 hours. The misting function did not work. The company did respond to my emails and suggested options, communicated well and initially offered a 30% refund and they'd send another. I didn't trust another to be any better and requested a refund. They would only offer 50% and keep the items. To return them to China is the only full refund option and I couldn't find a company that would send them due to the lithium battery or one company did but charged $141 to return. Then I get charged $56 in Jan and Feb for their subscription service which apparently you sign up to when you purchase. There was no receipt and no offer of what this includes and what I am entitled to. I requested proof of my agreeing to this and was promptly refunded back to my card. I have reported this company to various Consumer affairs in Australia and NZ due to their website and selling techniques.
I do not recommend the air cooler. It does not work as advertised and you cannot return it for a full refund.

28 January 2026
Unprompted review
Rated 1 out of 5 stars

This business steals from you

All I wanted was 4 anti-mosquito lamps and I only find out they signed me up for membership when they charged my credit card each month. I can't get anyone to answer the phone there. I have emailed at least 3 times and so far only one refund has appeared on my credit card. Then I get an email saying they are about to deduct my credit card AGAIN. I have cancelled my card.

9 January 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy anything off the site when…

Do not buy anything off the site when its advertising anything. I bought desk fans that were shit and when I returned them for a refund ($70 postage) the company kept making excuses about the money is being processed.....they will never pay back so best to spread the word and shut these bustards from ripping Aussies off.

18 December 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM HERE - SCAMMERS, FRAUDULENT AND BAD CUSTOMER SERVICE

Absolutely beyond disgusted with the way Ozzi Home has handled this situation regarding my grandmother’s hearing aids.

The product is completely sealed and unused. She has complied with every requirement they have asked for in order to process a refund. Despite this, they are continuing to charge her and refusing to resolve the matter properly.

This is an elderly woman who simply wants her money back for a product she has not used. There is no justification for ongoing charges when the item is sealed and all return conditions have been met.

The stress this has caused her is unacceptable. Companies dealing with medical devices — especially hearing aids — should operate with integrity, transparency, and basic decency. Instead, we have experienced the complete opposite.

I strongly caution others, particularly families of elderly customers, to think carefully before dealing with this company.

24 February 2026
Unprompted review
Rated 1 out of 5 stars

I am fuming with this brand

I am fuming with this brand. I thought I was buying one mosquito zapper, turns out some small print had tricked me into buying two.

Later I found out I was part of a subscription as well! No idea where this was written, but when I asked for the subscription to be cancelled, they waited till I was charged again before coming back to me to cancel even though I got in touch several days before the renewal date.

Do not get tricked by this company - it seems they have intentionally designed the buying process of any products with hidden charges, so you don't really know what you're paying for.

18 February 2026
Unprompted review
Rated 1 out of 5 stars

Ozzihome are a scam

Ozzihome are a scam, I tried to cancel but Frank told me it was too late to cancel. Then the item took 3 more weeks to arrive. Before it arrived I was charged $47 for a subscription I to what, I have no idea. The cooling item doesn’t work and as for the ‘subscription’ well it must have been the well hidden in the payment process because I would never sign up for a subscription that I won’t use. Oh, by the way this subscription is not being refunded because they say that I had the benefit of it for a month. I don’t even know what it is . This is a cruel rude dishonest company. Keep away. ps since writing this I have had inappropriate phone calls.

9 February 2026
Unprompted review
Rated 1 out of 5 stars

Stay away from this company

Stay away from this company. They offered a cooler for $88, charged me $112 & then tried to get another $47 in fraudulent transaction exactly 1 month later. Stay away at all costs

7 February 2026
Unprompted review
Rated 1 out of 5 stars

WARNING: Scammers

Do not have anything to do with this company. Once you have made a purchase they will keep billing you for unauthorised purchases. Thieves.

4 February 2026
Unprompted review
Rated 2 out of 5 stars

Why am I being charged $47.00 a month…

Why am I being charged $47.00 a month for something I did not sign up too.Stop theses payment claims at once. This is a scam and I am reporting your company to the consumer protection board both in Australua and the USA.

6 February 2026
Unprompted review
Rated 1 out of 5 stars

Poor quality goods

Poor quality goods, overpriced.
I was signed up for some subscription I didn't want. As soon as I saw it charged to my credit card I contacted them to cancel and refund.
They refused to cancel the charge.
Absolute scam.

12 January 2026
Unprompted review
Rated 1 out of 5 stars

Ozzi Home added a "free" membership to…

Ozzi Home added a "free" membership to my order without my consent. I purchased a mosquito zapper for $77.98, which is now advertised for $61 (another pain point!).
They then charged me $47 for some reoccurring subscription that I did not consent to or sign up to.

22 January 2026
Unprompted review
Rated 1 out of 5 stars

Beware - dodgy website

Beware - fraudulent website! Very misleading, and many hidden costs you don’t know you have signed up for, like extended warranty and a membership that I never knew I signed up for until I was charged a month later! Do not buy from here!!

8 December 2025
Unprompted review
Rated 5 out of 5 stars

"Exactly what I ordered

"Exactly what I ordered, great product, definitely work amazing

17 January 2026
Unprompted review
Ozzi Home logo

Reply from Ozzi Home

Hi Sharon,

Thank you for taking the time to share your experience. It’s so rewarding to hear that the product matched your expectations and is performing so effectively in your home! Knowing it’s making a real difference for you is exactly why we do what we do.

Your feedback encourages our team to keep innovating and making products that truly deliver on their promises. We’re so grateful for your support and for the opportunity to provide you with solutions that work.

Sincerely,
Joy from Ozzi Home

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