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Review summary

Created with AI, based on recent reviews

Evaluating 570 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the product, consistently praising its quality, compact size, and ease of use. Many highlight its portability, sturdiness, and comfort, making it suitable for various activities and users, including those with mobility issues. People appreciate the thoughtful design, which makes the chairs easy to assemble and disassemble. However, some customers experienced issues with delivery times, noting that orders sometimes took longer than expected or were shipped from China, contrary to their initial assumptions. A few reviewers also found the chairs initially stiff to set up or, in some cases, uncomfortable, with the front digging into their thighs. There were also isolated reports of chairs breaking on first use or difficulties with the return process.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the chairs for being compact,... See more

Quality

Customers consistently note positive experiences with quality, praising the chairs for being sturdy,... See more

User experience

Consumers generally express satisfaction with the user experience, highlighting the ease of assembly and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. While some customers praise the speed of... See more

Order

Users describe ambiguous interactions with order. While some customers found the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered one chair and was so impressed, I ordered a second in anticipation of our weather finally getting a grip of itself and spending time together outdoors. Sadly the second chair had issue on... See more

Rated 5 out of 5 stars

Super portable chair, we searched the internet for lightweight /small chairs, but could not find any as good as these Ozzi chairs, they are a bit stiff to put up initially, better this than loose li... See more

Company replied

Rated 5 out of 5 stars

Saw the ads on Facebook and liked the compact nature of the chair while folded, while also allowing for a good relaxed posture while sitting in it. Relatively few steps to unfold and fold it, though t... See more

Company replied

Rated 5 out of 5 stars

I recently bought the Ozzi Gear chair and I’m genuinely impressed. It’s lightweight, compact, and incredibly easy to open, which makes a huge difference when my hands are already full with dogs, t... See more

Company replied


Company details

  1. Outdoor Furniture Store

Written by the company

Our mission is simple: Create compact gear that’s easy to carry, quick to set up, and tough enough to last a lifetime! Every product comes backed by our lifetime warranty, because we stand behind our gear and beside every customer who trusts it.


Contact info

4.2

Great

TrustScore 4 out of 5

555 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great easy and light

Hello, I just got my Ozzi chair and I really like it. It’s relay light and compact and easy to carry with the shoulder strap. First time stretching the fabric is a bit hard but after that it is very easy to set up and pack back in. Just release the Velcro strap and the legs fold out by itself and then just pull the frame out and you’re ready to use it. It’s really comfortable to sit in Thanks a lot

21 March 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Thanks for the great feedback Henrico!

Rated 2 out of 5 stars

Be aware before you buy

I can’t complain about the chairs they are very good but we ordered a lounger and two ground sheets. They were delayed as there was a fault with a batch they received and waiting for more. Fair enough but when we eventually received them there was only one ground sheets. We got in touch and was asked to send a photo of what arrived which I did. Strangely the email kept being returned as failed, even though all I did was click reply to their email which I had done previously. Not good customer service if you just block emails from people. They say these chairs come with lifetime guarantee which are expensive but sadly I wouldn’t have much faith in them dealing with that.

23 March 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Hi Debra, you could email me directly via peter@ozzigear.com so that I can step in and help.

I reply to all customer emails daily whilst our support team do the best they can with the crazy surge in order coming through.

Thankyou!

Rated 5 out of 5 stars

I wanted to not like it but

I wanted to not like it but, I do. I bloody do. It took two weeks to get here and was drop shipped from China. But, it is compact and small and easy to carry around. It takes less than 30 seconds to deploy and it is comfy. it really is.

Is it worth the money? I hope so, It is built well and doesn't feel or look cheap. It is expensive but, it's comfortable.

I hate to admit it but, I love it.

23 March 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Hey Steven! Thanks for your honest review - I appreciate this.

I'll give some context in regards to your "drop-shipping" comment.

Right now, our products are under extreme demand, making it less feasible for us to ship containers from China and waiting 5-6 weeks to arrive in Aus, to then ship to customers from Australia, Europe, Uk, New Zealand, Canada etc

So instead we have developed a strategic partnership with a logistics company to execute all fulfilment directly from our manufacturing facility in China whilst still maintaining a 6-9 day delivery time frame. Our products are mass produced to our very specific requirements and designs that we have developed over the last 3 years, and as said by you - the quality can be seen!

If you were to buy any another "similar" looking version of our chair (perhaps Temu or a knock off brand) you will see what a typical "drop-shipped" product looks & feels like as the difference are knight and day.

All the best and happy to have you as one of our customers!

Rated 5 out of 5 stars

Great product

Replaced all our old chairs which were bulky uncomfortable and difficult to erect, for two of these great Ozzi Gear chairs. Super quality, easy to erect & will be using on the beach later in the year. Also on our camping trips in our camper van!

19 March 2026
Unprompted review
Rated 1 out of 5 stars

Still waiting for my chairs!

Still waiting for my chairs! It has been 15 days so far with tracking messages just going around in circles. Communication with this company seems to involve delay tactics rather than rectification or answers. The chairs were ordered so I could take them on a road trip, with delivery expected, (according to Ozzie Gear website), in 10 to 12 days. I will now not have them for this trip and think this company is a poor joke! At this stage I do not think the company is genuinely customer focused and therefore do not recommend Ozzi Gear at all.

23 March 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

G'day Bruce,

This is Peter, the owner of Ozzi Gear. I have not received any emails from you to peter@ozzigear.com which would have gotten you a resolution much faster than leaving a review...

I hope to get an email from you soon with your order number or order email attached so that I can look into this for you and get a resolution as fast as possible.

I reply to emails daily and do my best to help every customer!

Rated 5 out of 5 stars

Excellent product

So far is a great product. Hope to use very soon camping whilst on our next motorbike and camping adventure.

19 March 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Thanks for the awesome review Steven. I hope you have many awesome experiences camping with your new Ozzi Gear chairs as they certainly are much lighter and more compact than other alternatives on the market.

Rated 5 out of 5 stars

Love the chairs

I hesitated a lot, even contacted their support to make sure I'd get a refund if unhappy. But I love them, and so does my husband. Comfy, good quality, easy to set up, easy to pack. Worth the price.

15 March 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Super happy to hear this, Marie! Enjoy your new chairs and the fact that they packed down so small.

Rated 1 out of 5 stars

I received my lounge chair it was faulty

I received my lounge chair it was faulty one of the legs pins was broken i tried putting it back in myself but couldn't get it in. The company were dreadful to deal with. The chair was new unused and well within my 45 day return policy .. the chair was broken so I couldn't even use it, ozzi gear wouldn't pay for post for it to be returned to them they gave me the absolute run around with emails going back and forth for a few weeks so I took it to consumer protection only then did they issue a refund. They con people into leaving a positive review by offering a free chair. Beware of this company and if your chair isn't right go see consumer protection because all that crap they said in there emails to me was not true, I did not have to pay the return post and I did not need all the original packing as in the cardboard box. Consumer protection will help you if needed.
I have emails and messages from them fully knowing the chair was faulty and still telling me.i had to pay return post. Stop telling lies Peter and Joe shame on you both!!

5 March 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Hi Christine,

I imagine there would have been a miscommunication here as we do NOT require the customer to pay return postage for a faulty product covered under our lifetime warranty. We only require a customer to pay for postage if they wish to return a product which is still in like new condition.

I will be talking to customer support about this, and in case the refund has still not been actioned, please feel free to email me directly at peter@ozzigear.com so I can do this for you.

Thankyou

Rated 5 out of 5 stars

Lovely light Ozzi chairs for the beach

Having had many heavy beach chairs that are a struggle to carry along with our body board and lunch, the Ozzi chair has been a revelation. Light, easy to put up, and put away but still with remarkable support for its small size and just the job for a picnic at the beach or on a walk. We love them.
A word to new users, the first few times you pull up the second section on the back it is stiff but soon stretches.

22 March 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Thank you for the awesome review, and happy to hear that you have found a great use case for your new Ozzi outdoor chairs.

Rated 2 out of 5 stars

The chair is ok but how disappointing…

The chair is ok but how disappointing they are made in China.... so much for an Australian company. The customer service is a joke, three weeks for delivery is rubbish. I wouldn't recommend considering hiw EXPENSIVE they for a Chinese product. AVOID

18 March 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Imagine liking a product but still needing to find something to be negative about... We produce our chiars in China at the highest quality possible in order to still be able to offer a relatively affordable and accessible price point for all customers.

If you want real stereotypical "chinese" quality products, try buying from a competitor brand or temu as these are right off the shelf with no RnD, customer support OR warranty....

Rated 1 out of 5 stars

Ordered 10 days ago and still in the…

Ordered 10 days ago and still in the dark. I put an order in 10 days ago and no receipt of order, just lots of messages about whether I still wanted to order! However they had taken my money ! After emails from me they said they had my order and I would get an update "soon". ( why not then?) Still waiting with NO receipt of my order, like you get from every other supplier immediately you order with details of where it is at and how you can track it. If it wasn't for all the other reviews I would think this is a scam

10 March 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Hi Alison,

Can you please email me directly via peter@ozzigear.com so that I can look into your order? I will need either the email address under which you placed the order or the order number, which you should have received through email after the order was placed. I suspect you likely did NOT put your email address into the order at the time of placing the order, hence why there would be this misunderstanding.

In this case, I would need your full name as I can do a search that way.

We have over 50,000 customers worldwide and definitely not a scam. I'm happy to help!

Rated 5 out of 5 stars

Love my Ozzi chair

I opened my Ozzi Gear chair and was firstly so pleased how light it was. I wanted to be able to set this up myself. I had trouble pulling the back legs up the first time, my son had to help me but by the fourth time I could do it myself. I love the size and how sturdy the chair is. I know I will love it!!

21 March 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Hi Linda,

Thank you for the honest review. The first time you set up your Ozzi Gear chairs, the final extensions will be a little bit tighter due to the canopy still needing to be broken in. Once you have done this and used the chair for about 24 hours, they will be super simple to use on every other occasion moving forward. Hope you love the new chair!

Rated 1 out of 5 stars

Purchased 2 chairs with a discount code…

Purchased 2 chairs with a discount code of $15 off, I wasn’t happy with the product when it arrived so asked to return them, company is refusing the return as I used a discount code at purchase. I thought I had a 45 day return if I wasn’t happy. Chairs are very small and dig into your back.

21 March 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Hi Sarah,

We are very transparent in our refund policy that if a discount code is used at the time of purchase, the refund window is voided. We do this as we pay for the postage and all other expenses in order to get the product to you in the first place.

If a discount code is used on top of the order, it makes it unfeasible for us to accept a return.

PLEASE NOTE - this does NOT affect product bought in a bundle deal, only those that have a manually inserted discount code.

Thank you.

Rated 5 out of 5 stars

Even my sausage fingers can work these!

I watched videos, read reviews and researched for some months before finally buying 2 ozzie waterbottle sized chairs for myself and my husband. Luckily postage was fast as I had an outdoor festival event coming up and it arrived just in time. What do you know, we happened to set up right next to someone with the same chair! And we were all still feeling quite comfortable at the end of the 2 or so hours. My sausage fingers were able to set up and pack down the chairs easily. No more low chairs which I can no longer get up and down from anyway. No more broken chairs. No more large chairs that are completely impractical to cart around. Seriously I haven't regretted this at all.

21 March 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Hi Raewyn, super happy to hear that you've had a very positive experience with our Ozzi outdoor chairs. They certainly are much easier for you to carry around and use at events and anything outdoors.

Also, how fantastic that you are able to find some other people with the our chair too. They definitely are getting very popular. Thank you.

Rated 5 out of 5 stars

I have ordered 2 chairs

I have ordered 2 chairs, one was defective…
After sending pictures of the chair to the company, they responded immediately ans send me another chair…
No fussy,no delay, fast and furious….!

6 March 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Hi Louis,

Thank you for the great review & sorry about the faulty product.

This happens from time to time, especially at the volume that we are currently producing. This is, however, the exact reason as to why we cover all of our products with an extensive lifetime warranty. If anything ever goes wrong, we are more than happy to help our customers.

Thanks!

Rated 4 out of 5 stars

The chair is sturdy

The chair is sturdy, light, well made and folds up nice and small. It is worth getting the ground sheet to tuck the legs into to keep them clean

20 March 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Thanks for the great review, Hilary. Happy that you love both the chair and the ground sheet.

Rated 5 out of 5 stars

Great customer service

Great customer service. Had an issue with one of our chairs. Contacted Peter and chair was replaced without question. Would definitely recommend based on great communication and customer support.

20 March 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Thanks for the great review, Mark. Always more than happy to help.

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