I purchased a pair of new under armour shoes from OZSALE over 3 weeks ago, which arrived extremely damaged. I contacted ozsale immediately, sent photos of the damaged shoes & they agreed to supp... See more
Company replied
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First time using this company. Trainers due for delivery two weeks ago- tracking indicates parcel has made it to Australia but has remained at a metro depot since arrival. No further tracking updates... See more
Company replied
You mostly get what you order. Twice I have been sent the wrong size but the products have always been spot in on all other occasions. Customer service is fairly attentive and ready to help on the... See more
Company replied
UPDATE - I have received my items, it took long but i received them in good conditions and very good quality indeed. Thanks OZSALE. i hope you guys can improve your customer service and reply as it ge... See more
Company replied
Company details
- Women's Clothing Store
- Bags and Luggage Store
- Children's Clothing Store
- Fashion Accessories Store
- Men's Clothing Store
- Online Marketplace
About OZSALE
Written by the company
|
Contact info
Australia
- ozsale.com.au
4.0
Great
21K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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It said 3 to 5 business days and still…
It said 3 to 5 business days and still didn’t receive any delivery from my ORDER 38461437 just order 1 shoes and still haven’t reach and updates still no process i order since december 10 and payed for it what a scam app This should take action. How many time i try to reach its always said it scanning in the facility and then what give my money back trying to grt refund but theres no answer and everything. OZale should you need to improve your app and costumer service such as scam and thief for peoples money!
8 January 2025
Unprompted review
Reply from OZSALE
Hi SA,
Thank you for your review and I am sorry that the order has not reached you yet.
Hence, I have lodged an investigation with our courier partners to confirm the whereabouts of the parcel.We expect the investigation to take up to 5 business days. As soon as I have an update, I will get back to you. I am sorry for the trouble.
Update: Thank you for your patience with the matter. Unfortunately, we have received an update from the courier that the order has been lost in transit. Hence, I have issued a full refund for the item. Please allow 3 to 5 business days for the funds to appear in your account via the original payment method. I apologize for the inconvenience caused.
Warm Regards,
OZSALE Team
Im still waiting for my order and can’t…
Im still waiting for my order and can’t track it. Its been more than 2 weeks . Try to contact them so many times, no response at all. Please don't buy anything from here. Very bad customer service.
Thanks
38492947
Sorry
There is no option to reply on your response
Thanks
8 January 2025
Unprompted review
Reply from OZSALE
Hi Milnda,
We’re deeply sorry to hear about your experience. Waiting for your order without tracking updates and not receiving a response is understandably frustrating, and we sincerely apologize for the inconvenience caused.
Could you please share your order number with us so we can look into this immediately? Resolving this matter is our priority, and we’ll ensure you receive the assistance you need.
Thank you for bringing this to our attention, and we truly appreciate your patience as we work to make things right.
Update: Thank you for your reply with the order details. I have checked and can see that the item is now in transit, please allow 3 to 5 business days for delivery. You can track them at https://globaleco.app/track/H0047C0037083639.
Warm Regards,
OZSALE Team
I order two things on the 26th of…
I order two things on the 26th of November and deliveries we’re supposed to be on the 29th-31st one item arrived on time and the other hasn’t changed since I bought the item from here by lil treasures and have had no update and I’ve messaged and had no response when response time is 2-3 B/Days and item now had changed again to the 9th I don’t understand what’s happening has lol treasures not got the item to send or what is the go here?
31 December 2024
Unprompted review
Reply from OZSALE
Hi Tahlel,
We’re truly sorry to hear about your experience and the delay with your second item. We understand how frustrating this must be, especially when the delivery date has changed and communication has been lacking.
Could you please share your order number so we can follow up with Lil Treasures and investigate what’s causing the delay? We want to ensure you get a clear update and resolution as soon as possible.
Thank you for bringing this to our attention, and we appreciate your patience while we work to resolve this for you.
Warm Regards,
OZSALE Team
Lack of customer service
I ordered two items on the 29th November. One item has been delivered. The other item has not changed status since it was ordered. I have contacted Oz Sales on numerous occasions, but I still do not know when the item will be delivered,
Hopefully I will get an update soon.
The order number is 38424002
It is now 24 January and the issue is still not resolved. Oz sales said I would receive a refund, but this has not happened. Not good service on their part.
29 November 2024
Unprompted review
Reply from OZSALE
Hi Tony,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the lack of updates regarding your second item. We understand how important it is to stay informed about your delivery.
Could you please provide your order number so we can investigate this further? We’ll ensure this is addressed promptly and get back to you with an update.
We truly appreciate your patience and understanding as we work to resolve this for you.
Update: Thank you for your reply with the order details. I am very sorry to inform that the invoice number 46218424 has lost in transit. Hence, I have issued a full refund for the item. Please allow 3 to 5 business days for the funds to appear in your account via the original payment method.
Warm Regards,
OZSALE Team
Extremely disappointed with Ozsale's Helpdesk
Extremely disappointed with Ozsale's Customer Service Team and the whole shopping experience. It has badly ruined my Christmas as these purchases were Xmas gifts to my loved ones. I have been following up since 20 December via the two enquiries - 1st is incorrect products received (enquiry/contact no. 6138593) & 2nd is missing the item altogether (enquiry/contact no 6144969). It seems like nobody is really there on their end to help out. It's a long waiting game. I'll definitely reconsider before purchasing anything from Ozsale again. My advice to you all out there...think twice before hitting the "purchase" button as you may end up joining the club by waiting in line for Ozsale to get back to you if things go wrong with your order(s).
7 January 2025
Unprompted review
Reply from OZSALE
Hi,
Thank you for raising this matter and I am very sorry for the experience with the order. For invoice number 46295751, I am sorry that you did not receive the complete order. Hence, I have issued a full refund for the items. Please allow 3 to 5 business days for the funds to appear in your account via the original payment method.
For invoice number 46295748, I am sorry that you did not receive the order. Hence, I have issued a full refund for the items. Please allow 3 to 5 business days for the funds to appear in your account via the original payment method. A $20 voucher has also been added as a token of apology for the experience. You can use the voucher for your next purchase.
Warm Regards,
OZSALE Team
Product hasn’t been delivered
Product hasn’t been delivered, was due before Christmas. I have emailed and have not received any response.
DO NOT USE ozsale
6 January 2025
Unprompted review
Reply from OZSALE
Hi,
We sincerely apologize for the delay in delivering your order, especially during the holiday season. This is not the experience we want for our customers, and we deeply regret any inconvenience caused.
Could you please provide us with your order number so we can investigate this matter promptly? We’ll do everything we can to resolve this for you as quickly as possible.
Thank you for bringing this to our attention, and we appreciate your patience while we work to make things right.
Warm Regards,
OZSALE Team
Hi,I still haven’t received my…
Hi,I have returned this shoes relate to order number 38323501 on 4 Dec,the tracking ID is S2D503255401000650801, I S2D503255401000650808 still haven’t received my refund,can you follow up? thanks
20 December 2024
Unprompted review
Reply from OZSALE
Hi Rozy,
Thank you for reaching out. We apologize for the delay in processing your refund and understand how frustrating this might be. Could you please provide your order number or any related details so we can locate your request and follow up immediately?
We truly appreciate your patience and are committed to resolving this for you as soon as possible.
Update: Thank you for your reply. I have processed a refund for the RT2263774, please allow 3 to 5 business days for the funds to appear in your account via the original payment method. I have checked and can see that the tracking number S2D503255401000650808 is not tracking. Please check with this with the courier and let us know the update. Thank you
Warm Regards,
OZSALE Team
i keep sending emails dont get back to…
i keep sending emails dont get back to me asked for a refund as the sofa lounge bed that converts into a double bed only coverts into a single when it clearly says it coverts into a double bed order number 38393323 invoice 46168301 you should be able to cll you by phone but no so i asked you to call me no you havent so angry so will be putting on facebook not to deal with you thanks
1 January 2025
Unprompted review
Reply from OZSALE
Hi Judith,
Thank you for bringing this to our attention. This item is being shipped directly from our supplier.
I have checked and can see that it was not stated on the description that it can be converted to a double bed. Hence, the order has been delivered as advertised.
Warm Regards,
OZSALE Team
Very Poor Customer Services - Invoice 46288338
Poor customer services. There is no instant response after they reply...which you have to wait for another 2-3, perhaps 5 days. I wanted to cancel the items after they still unable to answer me where the parcel is. They stated that I cannot cancel due that the parcel is already passed the final preparation stage. But they have dispatched since 15Dec2024 and still in that stage. They just simply cannot answer me or resolve the problem. And they said that they couldn't assist me with my request at this time.
I do not know why I had to come over here to make an complain - sighs. Make me think twice about purchasing items from them. Do not recommend them till they sort out their customer services.
6 January 2025
Unprompted review
Reply from OZSALE
Hi Seok,
Thank you for raising this matter with us and I am very sorry for the experience with the order.
We regret to inform you that the order was lost in transit and a refund was issued on 06/01/25. Please allow 3 to 5 business days for the funds to appear in your account via the original payment method. We will ensure that your feedback is being forwarded to ensure that this does not happen again in the future. I apologize for the inconvenience caused.
Warm Regards,
OZSALE Team
You need to lift your game OZSALE
You need to lift your game OZSALE! I had one order cancelled 2 weeks after I paid for it. I am still waiting for another order one month later and to top things off...I am still waiting for a refund for three dresses that were not true to size. You should have indicated that they ran small on the website listing. I bundled them in one return package as I was not going to pay for three individual returns. I am urging you to contact me ASAP. My next email is to PayPal...they'll sort this out immediately!
6 January 2025
Unprompted review
Reply from OZSALE
Hi Patty,
Thank you for bringing this to our attention. We sincerely apologize for the issues you’ve experienced with your orders, returns, and refund process. This is not the standard of service we strive for, and we completely understand your frustration.
Could you please provide your order number(s) so we can investigate this matter immediately? We’ll prioritize resolving the refund for the dresses and look into the delays with your current order.
Your feedback about size guidance on our listings is invaluable, and we’ll ensure it’s passed on to the relevant team for improvement. Thank you for your patience, and we’re committed to resolving this for you promptly.
Warm Regards,
OZSALE Team
Still waiting on jewellery purchased 12 November
Purchased some jewellery 12 November. No shipping for weeks and much later than they predicted. Queried the order. No response for weeks. I requested they cancel the order and refund on 13, 18 and 24 December as it was obviously not going to be delivered for Christmas. 3 January they finally respond saying sorry but the item has now shipped (on 25 December) so they couldn’t refund. Item still at “sender has created a label “ status. I do not want the item as I replaced it when I realised it would not be here.
I have been buying from Ozsale for years and never had this trouble. Very poor communication and service. Order no is 38322618
Still no response to my actual request. Goods received now but faulty. I need to request a return but your website does not recognise that sale, still not resolved and not reading my messages in your app
6 January 2025
Unprompted review
Reply from OZSALE
Hi Jennifer,
We sincerely apologize for the delay and lack of communication regarding your order. This is not the experience we want for our valued customers, especially after years of your loyalty. Could you please provide your order number so we can investigate the situation and find a resolution?
We understand your frustration, and we’ll do everything we can to assist you, including exploring refund options or resolving the issue with the shipment. Thank you for bringing this to our attention, and we appreciate your patience as we work to make this right.
Update: Thank you for the order details. I am sorry that the order has not reached you yet. Hence, I have lodged an investigation with our courier partners to confirm the whereabouts of the parcel.We expect the investigation to take up to 5 business days. As soon as I have an update, I will get back to you. I am sorry for the trouble.
Update: Thank you for your patience while waiting for the order. The item has been delivered on 09/01/25. You can track them at https://starlinks.app/track/THG0101AU00121653001
Warm Regards,
OZSALE Team
faulty product
faulty product, contacted OZsale through "Contact Us" on website, 3 emails, NOT 1 reply. Will never buy through them again
1 December 2024
Unprompted review
Reply from OZSALE
Hi,
Thank you for your review.We’re truly sorry to hear about your experience with the faulty product and the lack of response from our team. This is not the level of service we strive to provide. Could you please share your order number so we can immediately look into your case and resolve this for you?
Your feedback is important to us, and we’re committed to addressing this issue promptly. We apologize for any inconvenience caused and appreciate the opportunity to make things right.
Warm Regards,
OZSALE Team
I have received the wrong order and I…
I have received the wrong order and I have sent multiple messages there team through the contact us function of the app. I have been waiting a week and no one has responded. Poor customer service
Yes only received one 75ml tube and one serum but the order clearly stated it was a 3 pack of each that was being purchased
30 December 2024
Unprompted review
Reply from OZSALE
Hi Johsua,
We sincerely apologize for the mix-up with your order and for the delay in our response. This is not the experience we aim to provide. Could you please share your order number so we can prioritize your issue and resolve it as quickly as possible?
Your feedback is important, and we appreciate your patience as we work to make this right for you. Thank you for reaching out.
Update: Thank you for your reply with the order details. Just to confirm if you have only received one of each instead of 3 items for 3X Antipodes Credo Probiotic Revitalise Serum 30ml and 3X Antipodes Probiotic Skin Rescue Hyaluronic Mask 75ml?
Update: Thank you for your confirmation. I have now refunded both the items in full. Please allow 3 to 5 business days for the funds to appear in your account via the original payment method.
Warm Regards,
OZSALE Team
I bought a pair of shoes from Ozsale
I bought a pair of shoes from Ozsale, shipped from Ozsale warehouse Australia almost a month ago. I have not received the shoes or any tracking updates. Used to order from this website 2 years ago and everything always arrived in time and customer service were helpful. What happened? If I don't get a refund for the shoes I paid for and were not shipped, I will need to do a charge back . Order number 38448590 I have not received the Kienna Sandals. Please either resend them or refund me ASAP
3 January 2025
Unprompted review
Reply from OZSALE
Hi Sam,
Thank you for your rating and I am sorry that you have not received the order for Tigerlily Women's Kienna Violetta Sandal - Admiral. I have looked into the reason for this and can see that the supplier has ran out of stock for the item.
Your order was then cancelled and refunded by the original method of payment and you will receive your refund within the next 7 business days.
We do take these matters very seriously and our buying team has already spoken to our supplier about this to ensure it doesn't happen again in the future.
Warm Regards,
OZSALE Team
Haha very bad experience with Ozsale
Haha very bad experience with Ozsale. I haven’t got my order in a month. But when I try to return some items because it is over size there is no Clare instructions how to do. The problem is when you try to request a return the page doesn’t have anything to make a return it has only got how to subscribe and write a review.
15 December 2024
Unprompted review
Reply from OZSALE
Hi Karema,
We’re sorry to hear about your experience and the difficulties you’ve encountered with your order and the return process. To assist you further, could you please provide your order number? We’ll look into your order status and guide you step-by-step on how to process the return.
Your feedback is valuable, and we’re committed to improving our systems to ensure a smoother experience for our customers. Thank you for bringing this to our attention, and we’ll do our best to resolve this for you quickly.
Warm Regards,
OZSALE Team
Order 46210285 I sent a message on…
Order 46210285 I sent a message on December 25 and still not received a response from customer service. That is unacceptable
3 January 2025
Unprompted review
Reply from OZSALE
Hi Sam,
Thank you for raising this matter with us and I am sorry that you have not received the complete order yet.
Could you please confirm the name of the missing item for me to check further? Looking forward to your reply.
Warm Regards,
OZSALE Team
No refund even after 1 month!
Has been a month since I posted my return for a refund due to size not fitting me nicely. Have not received my refund yet!
Update- even after sharing the order number, there is no response from them. Pathetic!
2 January 2025
Unprompted review
Reply from OZSALE
Hi Subhranshu, Thank you for reaching out, and I sincerely apologize for the delay in processing your refund. We understand how frustrating this situation must be, and we appreciate your patience.
Regarding your return, we’ll immediately investigate the status of your refund and ensure it is resolved as quickly as possible. Could you please provide us your order number, and we will have this checked for you?
Once we have this information, we’ll prioritize your case and provide you with an update. Rest assured that if the refund is due, we’ll ensure it is processed without further delay.
We regret any inconvenience this has caused and are committed to making things right for you. Thank you for bringing this to our attention.
Update: Thank you for your reply and I am sorry for the delay in processing the returns. I have now processed a refund for the item. Please allow 3 to 5 business days for the funds to appear in your account via the original payment method. I apologize for the inconvenience caused.
Warm regards
OZSALE Team
do not order- worst service ever
I ordered for a Christmas gift almost 6 weeks ago and it still has not arrived.
I have contacted OZSALE multiple times through the “contact us” section of my profile. I still have not received any response despite reaching out multiple times, starting almost 2 weeks ago.
This order has never arrived and still says “Your order will be arriving soon at our Australia warehouse” even though it was meant to arrive to me between the 10/12-18/12.
Absolutely impossible to actually contact them or to get a response. Going to report to scam watch as i am obviously not the only one this has happened to.
Order Number: 38400564
1 January 2025
Unprompted review
Reply from OZSALE
Hi Alex,We understand your frustration and apologize for the delay in receiving your order and the lack of communication you've experienced. We strive to provide excellent customer service, and we're truly sorry that your experience has fallen short of our standards.
As requested via our contact us section, we have processed a full refund for your order back to your original payment method, and the funds will reflect in your account within 5 to 7 business days.
Warm regards
OZSALE Team
Bad Service
I ordered a mattress topper but the wrong size was sent.
When it came it was vacuum packed and because i opened it they will not take the return.
There was no way of knowing what size was went on the packaging so I opened it.
I have been accepted for a return but it has to be in the original packaging and i cant get it back in because the original packaging was vacuum packed.
I have asked for help with this return but there has not been any response from Ozsale or the Seller
Very disappointed, this return request has been going on since November 24.
19 November 2024
Unprompted review
Reply from OZSALE
Hi Belinda, Thank you for reaching out and sharing your experience. I sincerely apologize for the inconvenience and frustration caused by this situation.
We understand how upsetting it is to receive the wrong size item and face challenges with the return process, especially given the vacuum-packed nature of the product. This is not the level of service we strive to provide, and I assure you we are committed to resolving this for you as quickly as possible.
To assist further, could you please confirm your order number? Our team will review your case and provide a clear resolution.
We regret the inconvenience this has caused and appreciate your patience as we work to make this right. Thank you for bringing this to our attention.
Update: Thank you for your reply with the order details and I am sorry for the ongoing issue. I have now escalated this to our team for a resolution. Please allow 2 to 3 business days for them to get back to you with an update. I apologize for the inconvenience caused.
Warm regards
OZSALE Team
I have returned 6 items for order…
I have returned 6 items for order 38441764 in one package as advices by ozsale but gets the refund of only 1 item.
No feedback no customer support despite several contacts . Poor communication. Poor service.
29 December 2024
Unprompted review
Reply from OZSALE
Hi Ahmed, Thank you for reaching out and sharing your concerns. I sincerely apologize for the inconvenience caused and for the lack of communication regarding your refund.
We completely understand your frustration, especially after following our return process and not receiving the correct refund. This is not the experience we want for our customers, and we are committed to resolving this for you as quickly as possible.
Regarding your return, we will immediately review your return and verify why only one item was refunded. Once confirmed, we’ll process the remaining refunds promptly or provide an explanation if further action is required.
To expedite the process, could you please confirm the tracking details for your return package or provide any documentation you might have? This will help us resolve your issue faster.
We deeply regret the inconvenience this has caused and are taking steps to improve our communication and support systems to prevent similar issues in the future. Thank you for your patience and understanding.
Warm regards,
OZSALE Team
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