I purchased a pair of new under armour shoes from OZSALE over 3 weeks ago, which arrived extremely damaged. I contacted ozsale immediately, sent photos of the damaged shoes & they agreed to supp... See more
Company replied
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See what reviewers are saying
First time using this company. Trainers due for delivery two weeks ago- tracking indicates parcel has made it to Australia but has remained at a metro depot since arrival. No further tracking updates... See more
Company replied
You mostly get what you order. Twice I have been sent the wrong size but the products have always been spot in on all other occasions. Customer service is fairly attentive and ready to help on the... See more
Company replied
UPDATE - I have received my items, it took long but i received them in good conditions and very good quality indeed. Thanks OZSALE. i hope you guys can improve your customer service and reply as it ge... See more
Company replied
Company details
- Women's Clothing Store
- Bags and Luggage Store
- Children's Clothing Store
- Fashion Accessories Store
- Men's Clothing Store
- Online Marketplace
About OZSALE
Written by the company
|
Contact info
Australia
- ozsale.com.au
4.0
Great
21K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
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They do not deliver and make excuses…
They do not deliver and make excuses for their pathetic non delivery company
19 February 2025
Unprompted review
Reply from OZSALE
Hi David,
We're truly sorry to hear about your experience. We strive to provide a smooth delivery process, and it’s disappointing to know that this wasn’t the case for you. We'd love to look into this further and make things right. Could you please share your order number with us? This will help us investigate the issue and assist you as quickly as possible.
Looking forward to resolving this for you.
Warm Regards,
OZSALE Team
It has been a very responsive and…
It has been a very responsive and reliable site with customer service until lately. The current staff do not respond to any of the issues or hardly get a refund of the items returned unlie before. I have placed order and either items were delivered incorrect and we have been held responsible for their mistakes and did not get a refund until now.
Regretfully OZSALE is becoming another bogus site.
14 February 2025
Unprompted review
Reply from OZSALE
Hi Nihara,
Thank you for your rating. We’re truly sorry to hear about your recent experience. We always strive to provide excellent service, and it’s concerning to hear that we’ve fallen short.
Please share your order number with us so we can look into this matter and assist you with your refund or any incorrect items received. We appreciate your feedback and want to make things right for you.
Warm Regards,
OZSALE Team
I ordered some products in November…
I ordered some products in November 2024 it’s now Feb 2025 and still no delivery, dispute numerous communication with OzSale, who are always going to look into it…
Will not purchase from them again due to their lack of follow up
29 November 2024
Unprompted review
Reply from OZSALE
Hi Diane,
Thank you for your review. We're very sorry to hear about the delay with your order. This is not the experience we want for our customers, and we truly appreciate your patience.
Please send us your order number so we can investigate this further and provide you with an update as soon as possible. We want to make this right for you. Looking forward to your response!
Warm Regards,
OZSALE Team
Shopping at Ozsale
The coast of the products is fantastic. Checkout is easy and the items are shipped quick
29 July 2024
Reply from OZSALE
Hi,
Thank you for your positive review! We're delighted to hear that you found our prices fantastic, the checkout process easy, and the shipping quick.
We appreciate your business and look forward to serving you again in the future.
Warm Regards,
OZSALE Team
This business is a pathetic fraud
Non-delivery, invalid tracking code, no refund. And maybe the worst of it - deleting my comment on their Facebook page!
If you want to get what you paid for, never shop here! Especially look out for a dodgy supplier named "ONEWOMAN" on their shop.
Update: what a ridiculous update below from the Ozsale team! I've already told them the two invoice numbers and the fact that I have two support tickets opened with no response even after escalation! This business is hopelessly mismanaged.
7 February 2025
Unprompted review
Reply from OZSALE
Hi Eric, I’m truly sorry to hear about your experience, and I understand how frustrating this must be. Please know that we take concerns like yours very seriously and want to resolve this as quickly as possible.
I’d like to assist you in getting this sorted. Could you please provide your order number so I can look into the tracking issue and refund status for you? Regarding your comment on Facebook, I assure you that we value all customer feedback, and I will check internally on what may have happened.
I appreciate your patience and will do my best to ensure this is addressed promptly. Looking forward to your response.
Update: Thank you for your reply with the order number. I am sorry for the issue with the order. This item is being shipped directly from our supplier. Please drop us a message through your OZSALE account > Contact Us tagging in the correct invoice number. And our supplier will get back to you with a resolution within 2 to 3 business days. Thank you and I am sorry for the trouble.
Warm regards
OZSALE Team
What a useless company
What a useless company. I ordered a product (Vans Shoes in a size 8 / EU40.5) from online with Ozsales on 28th November 2024 for my boys chirstmas present. Didn't take much notice and when we wrapped it on 22nd Dec it was not the size that was ordered. I contacted the company through their website and returns section and the response was very delayed. I was given an initial return option of HubbedGlobal which does not operate within 150km of my home. So I received a AusPost option. after lots of back and forth The parcel is sitting in Dee Why Post Office which is now their old returns location. They want me to organise a re-direct but i am unable to as the parcel does not qualify. So it is stuck and I can't get my money back until they recieve it. This is not my fault and unfair.
They have done nothing to help, you cannot ring anyone and they expect me to organise a redirect for a product that Auspost have said cannot be redirected.
I have now lodged a formal complaint with Fair Trading NSW.
17 January 2025
Unprompted review
Reply from OZSALE
Hi Scott,
We sincerely apologize for the frustration and inconvenience you’ve experienced with your order and return process. We understand how important it was to receive the correct item, especially for a Christmas gift, and we regret that this situation has caused you stress.
We appreciate you bringing this to our attention and completely understand your concerns regarding the return location issue. While we are working on improving our return processes, we want to find a resolution for you as soon as possible.
To assist you further, could you please provide us with your order number? We will provide you with an update as soon as possible regarding the next steps to ensure that your refund is processed without further delays.
We appreciate your patience and will do our best to resolve this matter promptly.
Update: Thank you for your reply with the order number. I have checked and can see that the refund for the item has been credited to your Paypal account on 05/02/24. Please check your account for the refund. Thank you
Warm regards
OZSALE Team
Reply from OZSALE
Hi Petra,
Thank you for your positive feedback! We're glad you found our shopping experience easy and our delivery fast. We appreciate your support and look forward to serving you again!
Warm Regards,
OZSALE Team
Wrong garment sent and wrong return address label given
I ordered 2 garments on 19 January and received a parcel 28 January. One garment was totally incorrect. Instead of a linen dress I received a pair of pants. Ozsale was quick to issue me a return postage label and I sent the parcel back to the warehouse the next day. I followed the tracking and alarmingly the package arrived at the destination on the label, Villawood, and was "Declined by receiver" and promptly labeled return to sender (me). I notified Ozsale and was told I had sent it to their old warehouse and that they had moved. I was also told that when it returned to me they would issue me with another postage label with the right address. The problem is that the parcel does not have my name, address or phone number because it was a simple return with tracking for knowing exactly where the parcel was located. The parcel will go to a dead letter facility. It appears I am not offered a refund without the return of the pants. I did not make the mistake, Ozsale gave me the wrong return label and it DID arrive at the destination on the label, which was rejected. The communication has stopped. 3 issues here. 1. Ozsale needs to reflect on how it can send a completely different garment. 2. How it can send wrong postage labels. 3. How can it not have a system in place to have parcels collected from the previous warehouse and redirected to the right address instead of return to sender. I have bought plenty from Ozsale but reading other reviews, I can not be the only one with concerns
Order number 38537274
Invoice 46394314
green dress not sent, pants sent instead
31 January 2025
Unprompted review
Reply from OZSALE
Hi Liz,
Thank you for bringing this to our attention. We sincerely apologize for the mix-up with your order and the issues you’ve encountered with the return process. This is certainly not the experience we want our customers to have.
To assist you further and ensure a resolution, could you please provide your order number? Once we have this, we can investigate the situation and work towards a fair outcome.
We completely understand your frustration regarding:
Receiving the wrong garment. Being provided with an outdated return address.The lack of a system to redirect returns from the old warehouse.
We will escalate this with our team to prevent such issues in the future. In the meantime, once we receive your order details, we will do our best to resolve this as quickly as possible.
Looking forward to your response.
Warm Regards,
OZSALE Team
Atrocious customer service and no deliveries.
They advertise but they do not deliver. I've waited over 3 months for one of the orders, only for it to be cancelled. Took forever to get my money refunded.
I have another order going back to 17th January. It keeps on getting pushed out further and further.
They have this lame excuse of their warehouse being relocated, hence all these non-deliveries.
Their customer service is utterly useless.
I'll be reporting this to the Ombudsman. There are so many complaints about this site. It doesn't look like they're interested about doing something about it.
17 January 2025
Unprompted review
Reply from OZSALE
Hi Maria,
We sincerely apologize for the long delays and frustration you've experienced with your orders. We understand how disappointing this must be, and we truly regret any inconvenience caused.
Could you please provide your order number? We’d like to investigate this further and provide you with a resolution as quickly as possible. While our warehouse relocation has caused unexpected delays, we take full responsibility and are committed to improving our service.
We appreciate your patience and look forward to assisting you.
Update: Thank you for your reply with the order details. As for order number 38213104, it was canceled due to stock issues. I will pass on your feedback to our team to ensure that this does not happen again in the future.
For order number 38533977, the item is still in the packing stage. Hence, we have lodged an investigation with the supplier to check on the order. Please allow 2 to 3 business days for me to get back to you with an update. I apologize for the inconvenience caused.
Update:Thank you for your patience with the order. For order number 38533977, it was canceled due to stock issues on 05/02/25. The funds have been credited to your account via the original payment method. I apologize for the inconvenience caused.
Warm Regards,
OZSALE Team
DO NOT DEAL with Ozsale….LOST order…
DO NOT DEAL with Ozsale….LOST order incompetent staff. Over a month to be told that their final mile courier has indeed lost the order of $169 (2 pair Brooks) and with so many tracking numbers, invoice numbers and the correct address on file, they still state error was incorrect address “cannot deliver”. Not worth the stress of chasing the parcel, end of the day a refund will be issued, although still waiting on the money into my bank account. To date this has not occurred. Very poor customer service (no phone number to call). “Contact us” on the App, appears to be AI or trained monkeys with standardised replies of “we apologise and are looking into it”. After a month still no delivery. Go to catch, Amazon or eBay. They are more efficient and reliable. Can’t comment much about the products as never got the orders!!! As a side note, DAI POST their courier is just as inept, disfunctional and are the ones who lost the parcel. At least DAI Post has a call centre….but good luck with trying to find a lost parcel. DO NOT Waste your money or time.
Edit: no point, many responses with no results until I disputed with my bank. Not going the merry go round with your staff …exhausting!
Edit update 11/2/25 : NO shoes and still NO refund disputed with bank credit card. Will not deal with you again.
7 January 2025
Unprompted review
Reply from OZSALE
Hi Zander,
We sincerely apologize for the frustration and inconvenience you've experienced with your order. We understand how disappointing this situation has been and appreciate you bringing it to our attention.
Could you please provide your order number? We'd like to escalate this immediately to ensure your refund is processed as soon as possible. We truly regret the delays and any miscommunication you've encountered. Your feedback is valuable, and we are committed to improving our service.
Looking forward to your response so we can assist you further.
Update: Thank you for your order details. I have checked and can see that you have opened a dispute and that is the reason that the refund was not able to go through. Hence, we have now arranged for the refund to be processed yesterday, please allow 2 to 4 business days for the funds to appear in your account via the original payment method.
Please let us know if you do not receive the refund within the said time frame.
Warm Regards,
OZSALE Team
Extremely upset
This is my 2nd review. This company should be closed down. Lack of response and poor customer service. After my last review things have only gotten worse. I went back to the news agency where I dropped off my parcel for return and they said it was picked up the next day by a courier which is over 3 weeks ago. I have since emailed hubbed to see where they have dropped my parcel. Still waiting for a response. A hubbed person phoned me from the Philippines to discuss issue and said they will look into it further. Oz sale are saying they haven’t received the parcel. Who is responsible for this? I can see by the reviews that everyone is having problems with this company. Trust pilot has them on their website as a 4 star. Something needs to be done about this company and their courier system. Appears they will blame each other but it all starts with OzSale. I want the money back for the product I brought as this is Ozsale’s responsibility. They need to investigate this issue. Order number 38448965 RT number 2270448
6 January 2025
Unprompted review
Reply from OZSALE
Hi Martine,
Thank you for bringing this to our attention and I am very sorry for the experience with the order.
A refund has been issued today. Please allow 3 to 5 business days for the funds to appear in your account via the original payment method.
I apologize for the inconvenience caused.
Warm Regards,
OZSALE Team
Still a terrible experience
further update :
I am really sorry for any inconvenience this delay has caused you. Upon checking this case, I can see that an escalation was already sent to our seller support team in relation to your order. Kindly refer to the seller's latest update on your inquiry to move forward with the process.
If you have other concerns, please let us know.
Regards,
Johnpaul Lisondra (Ozsale)
Scott Wustenberg
04 February 07:31 PM
hi John pul, this response while full of sympathy tells me nothing. I have be4en waiting 6 months for a refund. I have sent the faulty product back. the seller has taken a terribly long time to get an escalation going. what does it men refer to the sellers latest update. I can't see and have never had any direct communication from " the seller" as far as I'm concerned OzSale is the seller . you are who I have spoken with and who took my money in the first place. please respond with useful information
**update 4th feb 25 tracking number Australia Post D8L527931602000935006
update 3 feb 25.
Payment sent to Ozsale Pty Limited
Date
25 August 2024 at 3:48:39 PM AEST
Transaction ID
3K61452105372573X
Gross
-$836.91 AUD
Transaction status
Completed
Shipping status
Shipped
Invoice ID
38176916
Reason
Billing agreement
Billing ID B-0ET37269BB510154T
Status Active |
Description Purchase Amount $836.91
Merchant
Business Name Ozsale Pty Limited
Merchant URL
Customer Service Email paypalhelp@ozsale
Bill Term
Initiated Date 25 Aug 2024
Total Billed Amount $836.91 AUD
Case ID
PP-R-QTK-540102933
Disputed amount
$836.91 AUD
Date reported
31 August 2024
Reason
Item not received
Tracking info shared
D8L521112302000934504
Shipped by Australia Post
Still a terrible experience, but a step closer to resolution. 5 1/2 months later I finally have returned the furniture that was delivered broken. I have not had a refund. I at least have hope that by 6 months from delivery I might be made whole. awful company to deal with
31 January 2025
Unprompted review
Reply from OZSALE
Hi Scott,
We're truly sorry for the frustration and delay you've experienced with your return and refund. We understand how disappointing this has been, and we appreciate your patience throughout the process.
Could you please provide your order number? We'll escalate this immediately to ensure your refund is processed as soon as possible. Your satisfaction is important to us, and we want to make this right.
Looking forward to your response.
Update: Thank you for your reply with the order details. I have checked in our system and we have not yet processed your return order. Did you use a trackable service to return your order? If so, could you please confirm the tracking ID and the name of the return courier used so that I can check the location of the parcel? Looking forward to your reply.
Update: Thank you for your reply with the tracking number. I have checked and can see that you have lodged a dispute with Paypal and that is the reason that the refund did not go through. Hence, I have now arranged for the refund to be processed. Please allow 3 to 5 business days for the funds to appear in your account via the original payment method.
Warm Regards,
OZSALE Team
Horrendous on-going delivery experience
Purchased two pairs of UGG boots, communication from OZSale was good. However, the delivery has been a nightmare. 2 'attempted' deliveries were made, both on day and times when I was at home. Then they task for my address again. Trying to contact StarLinks, who 'sublet' their delivery service to DAI has been a nightmare. No-one takes responability, each saying to contact the other party. Each website saying "Item Cannot be Found" It is now marked as "delivered" because I tracked it down and personally went to collect it.
24 January 2025
Unprompted review
Reply from OZSALE
Hi Jennifer,
Thank you for reaching out and sharing your experience. We sincerely apologize for the ongoing delivery issues with your order. This is certainly not the level of service we want for our customers.
To assist you further, could you please provide your order number? We will escalate this matter with the courier and work towards a resolution as quickly as possible.
We appreciate your patience and look forward to resolving this for you.
Update: Thank you for reply with the order details. We have now lodged an investigation with the courier for an exact update on this parcel. Please allow 2 to 3 business days for us to get back to you with an update. I apologize for the inconvenience caused.
Update: Thank you for your patience with the order. The order has been marked as delivered. You can track the order at https://starlinks.app/track/THG0101AU00142259001.
Warm Regards,
OZSALE Team
Disappointing Experience
I have been a loyal customer for OZ sale for the last 9 years, And I was always impressed with its great customer service till the Covid time. Since then they cancelled any communication through the phone calls and their phone number is no longer in service, and the only way to communicate is sending messages through the application which turned up to be a very slow-response portal.
My most recent incident that hasn’t been resolved so far is about a returned parcel. I have followed all the return process instructions and purchased the postage label for $10 through the link provided by OZ sale and operated by Australia post.
However, one week after sending my parcel it was returned back to me because the PO box of OZsale was closed, which means the generic address that gets printed on the postage label I purchased on their website is either incorrect or need to be updated.
I contacted the customer service through the messages couple of times requesting clarification for this incident and emailing me a prepaid postage label with the correct updated return address to return my items, but so far I haven’t got any response back. It’s very disappointing and frustrating experience.
28 January 2025
Unprompted review
Reply from OZSALE
Hi Aliiaa,
Thank you for reaching out and for being a loyal OZSALE customer for the past nine years. We truly appreciate your support and understand how frustrating this situation must be.
We sincerely apologize for the inconvenience caused by the return process and the delayed response from our customer service team. This is certainly not the experience we want for our valued customers.
To assist you further and resolve this matter as quickly as possible, could you please provide your order number? This will allow us to investigate the issue with your return and arrange for the correct prepaid postage label.
We appreciate your patience and will do our best to rectify this for you promptly. Looking forward to your response.
Update: Thank you for your reply. I have checked and can see that the there are many return request under your account. Please confirm the return number and I will be able to send a return label to your email address. Looking forward to your reply.
Warm Regards,
OZSALE Team
10 days and my order still has not been…
10 days and my order still has not been dispatched, refused to refund me. Quick to remove the money from my account. 4 days to respond to emails, same generic response. Not the best service and I’ve been a good customer in the past.
29 January 2025
Unprompted review
Reply from OZSALE
Hi Margaret,
Thank you for your review.We’re really sorry to hear about your experience. We understand how frustrating it must be to wait this long for your order. This is definitely not the service we want to provide, especially to a valued customer like yourself.
Could you please share your order number with us? We’d love to look into this for you and find a solution as quickly as possible.
Looking forward to resolving this for you.
Update: Thank you for your reply with the order number. I have now escalated this to our team as you have requested for a cancelation. Please allow 2 to 3 business days for me to get back to you with an update. I apologize for the inconvenience caused.
Warm Regards,
OZSALE Team
Terrible return policy
I purchased an item and paid about $15 postage to receive them. The size was too small and I had to pay $20 to then return them. I then received store credit. Upon purchasing the shoes again, I was then required to again pay postage. It's outrageous and I would highly recommend you do not purchase from them!!!
24 December 2024
Unprompted review
Reply from OZSALE
Hi Christopher,
We're sorry to hear about your experience with the order.
Could you please provide your order number so we can look into this further for you? We'd love the opportunity to review your case and see if there's anything we can do to assist.
Looking forward to your response.
Update: Thank you for your reply with the order details. I have checked and can see that the order delivered was the size ordered. Hence, it falls under change of mind returns and the return postage fee has to be borne by the customer.
As for the postage fee for the order that was placed, it is applicable to all new orders. Do let me know if you have any queries.
Warm Regards,
OZSALE Team
This is my second review as OZSALE are…
This is my second review as OZSALE are not responding to any of the simple request I had to return my purchase. Followed all the steps but the cheap web portal and app do not work when you request a return. This has been going on for weeks now. It appears to be ran out of someone’s bedroom it’s that bad. Please shop around and look for a reputable company that delivers on its advertised practice. Wish I could give zero stars as I’m stuck with a purchase which is the wrong size !! Buyer beware !!
Yet again the order/reference number is
39498601
Blue Barbour gum boots.
You keep saying it’s a change of mind when it is an exchange I am after due to the product being the wrong size. This after countless messages on your non user friendly app via the contact us section !
You have made this whole process hard and throughly miserable!!
28 January 2025
Unprompted review
Reply from OZSALE
Hi Craig,
We're truly sorry to hear about the frustrating experience you've had with your return process. This isn’t the standard we strive for, and we’d like to help resolve this as quickly as possible. Could you please provide us with your order number so we can look into this and assist you further?
We value your feedback and are committed to making things right. Thank you for giving us the opportunity to address this issue.
Looking forward to your response.
Warm Regards,
OZSALE Team
It’s wonderful to know you can trust…
It’s wonderful to know you can trust this website to be honest and legit
22 May 2024
Reply from OZSALE
Hi Venesa,
Thank you for your kind words! We're thrilled to hear that you trust us to provide an honest and reliable shopping experience.
We’re committed to delivering quality products and excellent service every time. We look forward to serving you again!
Warm Regards,
OZSALE Team
Ozsale x 2 l have attended newsagency…
Ozsale x 2 l have attended newsagency High road willertton as directed by you however on both occasions l have been told NO parcels have ever been delivered to their newsagencya good good
Trust pilot have asked for all relevant information ( l have) be sent to them to investigate.l know for any company a investigation into their unsavoury practice is not good for their representation.l'm sorry we couldn't have a win win situation.
2 December 2024
Unprompted review
Reply from OZSALE
Hi Karen,
Thank you for reaching out and sharing your experience. I’m truly sorry to hear about the difficulties you’ve faced with your parcel and the inconvenience caused during your attempts to retrieve it.
We take your feedback very seriously and want to ensure this matter is resolved as quickly as possible. I would like to investigate this further to understand why the parcels were not delivered to the designated location. Could you please provide your order number and any other relevant details (e.g., tracking number or communication regarding the delivery)?
We are committed to making this right for you. I’ll personally follow up with our logistics team to get clarity on the situation and ensure the matter is resolved.
Update: For invoice number 46244482, Thank you for your patience regarding your parcel.
I have been contacted by our delivery partners today who have informed me that they are unable to confirm the whereabouts of your order. As we do not hold excess sales event stock to be able to send a replacement, I will be issuing you with a full refund by original method of payment for this order. I'm sorry for the inconvenience caused by this order going missing.
Any vouchers used will be returned to your Ozsale account straight away. Please note that it can take up to five working days for the monies to appear back on your account. Thank you
Warm Regards,
OZSALE Team
Unable to access my account.
Hi I just want to raise my concern regarding my account. I have just added my orders and paid it via Afterpay and then suddenly as I’m checking my orders as to when is the delivery my account got sign out on its own. Please help I am expecting my previous order to come anytime soon and additional orders is placed.
12 July 2024
Reply from OZSALE
Hi Toni,
Thank you for reaching out. I understand how concerning this situation must be for you, and I’m happy to help.
Could you please try signing back into your account and let us know if you’re able to access your order details? If you’re unable to log in, please let us know if you’re receiving any error messages.
In the meantime, I checked and can see that your recent order has been successfully placed with us and our team is currently preparing your orders.
Warm regards
OZSALE Team
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