I purchased a pair of new under armour shoes from OZSALE over 3 weeks ago, which arrived extremely damaged. I contacted ozsale immediately, sent photos of the damaged shoes & they agreed to supp... See more
Company replied
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First time using this company. Trainers due for delivery two weeks ago- tracking indicates parcel has made it to Australia but has remained at a metro depot since arrival. No further tracking updates... See more
Company replied
You mostly get what you order. Twice I have been sent the wrong size but the products have always been spot in on all other occasions. Customer service is fairly attentive and ready to help on the... See more
Company replied
UPDATE - I have received my items, it took long but i received them in good conditions and very good quality indeed. Thanks OZSALE. i hope you guys can improve your customer service and reply as it ge... See more
Company replied
Company details
- Women's Clothing Store
- Bags and Luggage Store
- Children's Clothing Store
- Fashion Accessories Store
- Men's Clothing Store
- Online Marketplace
About OZSALE
Written by the company
|
Contact info
Australia
- ozsale.com.au
4.0
Great
21K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I processed an order of December 8 but…
I processed an order of December 8 but didn't get a confirmation. The money came out of my account, but the item is still appearing in my cart. I have made contact three times now to find out what went wrong but no response. So now Im out the cash, but not likely to get the Birkenstocks my daughter was hoping for for Christmas. Products are great when you receive them - but the customer service lets them down.
Update -
Please be advised that the purchase was made ar 1.26pm on Sunday December 8 for $148.99. Which was for a pair of Mocca, narrow fitting Arizona Birkenstocks size 37 or 38. I don't have a transaction number as I never got confirmation and have been trying to make contact via the app ever since. I have sent a screen shot of the transaction through the app.
8 December 2024
Unprompted review
Reply from OZSALE
Hi Brooke,
We sincerely apologize for the inconvenience you’ve experienced with your recent order and for the lack of response from our team. This is certainly not the level of service we aim to provide.
It sounds like there may have been a system error during the order process. To resolve this for you, could you please provide your order number or any transaction details? If the order did not process successfully, we will ensure the funds are refunded to your account promptly.
We understand how important it is for you to receive your items, especially with Christmas approaching, and we’ll do everything we can to assist you.
Thank you for your patience and for bringing this to our attention.
Update: Thank you for your reply. Could you please provide the transactions details for me to locate the order. Looking forward to your reply.
Warm Regards,
OZSALE Team
Shocking customer service
Shocking customer service; ordered the wrong size and returned the item - have been waiting weeks for a response and a refund, and still nothing.
Would only buy via Amazon in future.
Order 38349755
18 December 2024
Unprompted review
Reply from OZSALE
Hi Billy,
We are truly sorry to hear about your experience and for the delay in processing your return and refund. This is not the standard of service we strive to provide, and we deeply regret the inconvenience caused.
To resolve this matter as quickly as possible, could you please provide your order number? Once we have your details, we will prioritize reviewing your return and processing your refund without further delay.
We value your feedback and will take it as an opportunity to improve our processes. We hope to have the chance to restore your trust in the future.
Update: Thank you for your reply with the order details. We have provided the return instructions to your email.
Warm Regards,
OZSALE Team
ITEMS HAVE BEEN IN TRANSIT FOR OVER 4 WEEKS
Hi, I as well spent big on Black Friday (over $500) - haven't received items - bought them as Christmas presents which will now need to be rebought. Parcel despatched from your warehouse on 23rd November and has been apparently sitting in Padstow??? since then. The order status still says delivery on 29th Nov. Very unprofessional. Obviously I will not be receiving parcel. Very disappointed as I have used you in the past and never had any problem - I cannot get one single reply to my efforts to contact you. REFUND????
Order # 38387925 PURCHASED ON 19th Nov 2024
18 December 2024
Unprompted review
Reply from OZSALE
Hi Barbara,
Thank you for reaching out and bringing this to our attention. We sincerely apologize for the delay and frustration caused by the transit issue with your order. This is not the experience we want for our valued customers, especially during such an important time of year.
To investigate this further and resolve the issue promptly, could you please provide your order number? Once we have this information, our team will prioritize locating your parcel and ensuring a resolution, whether that’s expediting delivery or processing a refund.
We are committed to making this right and appreciate your patience as we work through this matter.
Update: Thank you for your reply with the order details. I am sorry that the order has not reached you yet. Hence, I have lodged an investigation with our courier partners to confirm the whereabouts of the parcel.We expect the investigation to take up to 5 business days. As soon as I have an update, I will get back to you. I am sorry for the trouble.
Update: Thank you for your patience on this order. The order has been delivered on 22/12/24. You can track the order at https://starlinks.app/track/THG0102AU00083165001. We hope you love your order.
Warm Regards,
OZSALE Team
Order 38364780
Order 38364780
I ordered this item on the 13th of November and I am still yet to receive it! This is ridiculous!
I have sent multiple requests to be refunded my money since I am obviously not going to get my item.
Starlink is useless, cannot even contact them to ask why my item has apparently sat at the young depot since the 6th of December.
18 December 2024
Unprompted review
Reply from OZSALE
Hi Kayla,
Thank you for your review and I am sorry that the order has not reached you yet.
Hence, I have lodged an investigation with our courier partners to confirm the whereabouts of the parcel.We expect the investigation to take up to 5 business days. As soon as I have an update, I will get back to you.
I am sorry for the trouble.
Update: Thank you for your patience on this matter. The order has been delivered on 20/12/24. You can track the order at https://starlinks.app/track/THG0103AU00072326001. We hope you love your order.
Warm Regards,
OZSALE Team
There are no any changes on this…
There are no any changes on this matter, no investigation, no refund. Since 20 October 2024. Order #38292431. Invoice 46010111. RAN :RT2258184 from 1 November 2024. AU Post tracking N# 337YD 008013101000650809. I had already write it down, Truganina Vic from 25Nov .
1 October 2024
Unprompted review
Reply from OZSALE
Hi Alia,
Thank you for your review.
I have checked in our system and we have not yet processed your return order. Did you use a trackable service to return your order? If so, could you please confirm the tracking ID and the name of the return courier used so that I can check the location of the parcel?
Please note that once your return has been delivered into our warehouse, it can take up to seven business days for your return to be processed. Once your return has been processed, our Returns Team will send you an email to confirm.
Update: Thank you for your reply. The return was processed on 18/12/24, please allow 5 business days for the funds to appear in your account via the original payment method.
Warm Regards,
OZSALE Team
First time ordering and it seems…
First time ordering and it seems difficult to track. Unable to simply request details in order to do so...
18 December 2024
Unprompted review
Reply from OZSALE
Hi Bianca,
Thank you for your feedback, and we’re sorry to hear about your difficulty tracking your order. As a first-time customer, we want your experience to be smooth and enjoyable.
To assist you, could you please provide your order number? We’ll check the status of your order and provide you with detailed tracking information.
We appreciate your patience and are here to ensure your shopping experience improves from here.
Warm Regards,
OZSALE Team
Terrible customer service
Terrible customer service, they lost my parcel, said it was delivered which was not, I have a concierge so we see where parcels are delivered, now they won't answer my messages. Don't shop here.
18 December 2024
Unprompted review
Reply from OZSALE
Hi Debra,
We’re truly sorry to hear about your experience and the inconvenience caused by your missing parcel. We completely understand how frustrating this situation must be.
Could you please provide your order number so we can investigate this matter urgently with the courier?
We sincerely apologize for the lack of response and any disappointment caused. Thank you for bringing this to our attention.
Warm Regards,
OZSALE Team
I believe that Ozsale.com.au is scam,I…
I believe that Ozsale.com.au is scam,I bought apair of shoes paid $125.00 for them on the 2nd of December, and so far I have not receive them. I have send them the order number, and the invoice number and all of my details ! so far I have nothing no shoes no refund, there is no phone to call them and no email address. there is only contact messages that they do not respond,
10 December 2024
Unprompted review
Reply from OZSALE
Hi Carmel,
We’re truly sorry to hear about your experience and the frustration it has caused. This is not the level of service we aim to provide, and we’d like to resolve this for you as quickly as possible.
We can assure you that OZSALE is not a scam, and we are here to help. Could you please confirm your order number again so we can investigate further?
If a refund is due or further action is required, we’ll make sure it’s processed promptly. Thank you for bringing this to our attention, and we appreciate your patience while we sort this out for you.
Warm Regards,
OZSALE Team
Not satisfied customer…
Bought in the website because of the reviews, but I am not having any luck. made an order on 4 Dec it was shipped but still stuck at the same location since 6 Dec. Made other other on 5 Dec it was cancelled on 17 Dec enable to fulfil my order. What a terrible decision to buy my daughter gift at this website.
Update - I looked today the track for my order and was still saying package in Melbourne, but it arrived today 18 Dec.
Update 2. Order that was cancelled 38446575. It just took so long to be cancelled that I ended without time to buy anywhere else, as I live at remote area.
17 December 2024
Unprompted review
Reply from OZSALE
Hi Cinthia,
We sincerely apologize for the inconvenience and frustration you've experienced. This is not the experience we aim to provide, especially during the holiday season.
We’d like to investigate the delay with the courier. Could you please provide us with your order number? We’ll follow up and provide an update as soon as possible.
For the canceled order, we understand how disappointing this must be. While we strive to fulfill all orders, cancellations can occur due to unforeseen stock issues. We’d like to ensure you’ve received a refund or credit for this order.Please let us know the order number you are referring to.
We truly value your feedback and hope to resolve this to your satisfaction.
Update: Thank you for your feedback and I am very sorry for the experience. I will pass on your feedback to our team to ensure that this does not happen again in the future.
Warm Regards,
OZSALE Team
Completely appalling non-existent…
Completely appalling non-existent 'customer service'. They have made it almost impossible to get a refund on an item that was the wrong size. Will never shop here again.
19 November 2024
Unprompted review
Reply from OZSALE
Hi Matt,
Thank you for raising this matter with us and I apologize for the experience and the difficulty you've had with your refund. This is certainly not the service we want to provide.
Could you please share your order number so we can look into this immediately and assist you with the refund process? We appreciate your feedback and will do everything we can to resolve this for you as quickly as possible.
Warm Regards,
OZSALE Team
I wish I could give zero stars
I wish I could give zero stars. My experience with OZSALE has been nothing short of a nightmare. They completely lack transparency and provide misleading information about their delivery timeframes. I placed my order expecting it to arrive within the stated timeframe, but weeks later, I’m still waiting with no clear answers.
The customer service is abysmal. It’s nearly impossible to get a response from them, and when they do reply, their answers are vague. They seem more focused on brushing off customers than actually solving problems.
To make matters worse, they continue to advertise unrealistic delivery timelines that they clearly cannot meet. This is incredibly deceptive and feels like they’re intentionally misleading customers just to secure sales.
I would strongly recommend avoiding this company. There are plenty of other ecommerce companies out there that value their customers and deliver on their promises. Save yourself the frustration and shop elsewhere.
9 December 2024
Unprompted review
Reply from OZSALE
Hi CL,
Thank you for bringing this to our attention.We are truly sorry to hear about your disappointing experience, and we understand your frustration with the delay and lack of communication. This is not the service we strive to provide. Could you please provide your order number so we can investigate and resolve the issue for you as soon as possible?
Your feedback is invaluable, and we are committed to addressing these concerns and ensuring a better experience in the future. Thank you for your patience.
Warm Regards,
OZSALE Team
Wrong Size AGAIN!
Once again they have stuffed up my order by sending the wrong size. And for some unknown, baffling reason they have started listing Euro sizes for some of their shoes. Euro size conversions differ depending who you ask - God knows why they dont just use US or UK sizing.
To make matters worse, they are uncontactable given its xmas - Not my problem they are busy. They should resolve issues with existing customers first.
edit: The details are already communicated to Ozsale on my account. You know, the ones you are too busy to respond to but somehow have a team of people suddenly available to answer these public ones.
14 December 2024
Unprompted review
Reply from OZSALE
Hi Terry,
Thank you for your rating. We’re really sorry to hear about the sizing issue and the frustration this has caused, especially during the busy holiday period. We completely understand how important it is to get the correct item.
Could you please provide your order number so we can look into this and assist you with a solution? We’re committed to resolving this for you as quickly as possible. Thank you for your patience, and we apologize for the inconvenience.
Update: Thank you for your reply with the details. A return request has been created for item and the return instructions was sent to your email on 24/12/24.
Warm Regards,
OZSALE Team
Absolutely appalling & non existent customer service wen trying to follow up a purchase that is 10days past delivery date provided
I purchased a Polo top on 30/11/24 and the estimated delivery dates was below 3 to 6 Dec. today is 16 Dec & no delivery. When I checked the tracking status it shows the item has been in transit at Padstow domestic line haul since 4 Dec and has not progressed, so assume lost and will not be delivered.
I sent two emails to the customer service and no reply in the time advised they would respond. When you try calling their listed phone number, there is an automated message advising they cannot take your call at moment and you cannot leave a message.
This is appalling non existent service and not the first time this has happened to me and almost worthy of putting in a complaint with Fair trading.
About time you lift your game and I can confirm I will not be using this site again following several terrible experiences.
Warning to others, do not use them and go with the more reputable providers.
16 December 2024
Unprompted review
Reply from OZSALE
Hi,
We’re incredibly sorry to hear about your experience and the delay with your order. This is certainly not the standard of service we aim to provide, and we completely understand your frustration.
Could you please share your order number so we can look into this immediately and provide an update on the status of your delivery? We will prioritize resolving this issue and ensuring you receive your item. Your feedback is important to us, and we truly apologize for any inconvenience caused.
Update: Thank you for your reply and I am sorry that the order has not reached you yet. Hence, I have lodged an investigation with our courier partners to confirm the whereabouts of the parcel.We expect the investigation to take up to 5 business days. As soon as I have an update, I will get back to you. I am sorry for the trouble.
Update: Thank you for your patience on this matter. The order was delivered on 24/12/24. You can track the order at https://starlinks.app/track/THG0105AU00098000001. We hope you love your order.
Warm Regards,
OZSALE Team
Hopeless
Hopeless. Item 'delivered' 2 weeks after the stated delivery date, but still hasn't actually been received.
38409144 - order number
16 December 2024
Unprompted review
Reply from OZSALE
Hi Brodie,
Thank you for your review. We’re truly sorry to hear about your frustrating experience with your order. Could you please provide your order number so we can investigate this for you?
We want to ensure you receive your item as soon as possible and address any issues with the delivery. Thank you for bringing this to our attention, and we’ll do our best to resolve it promptly.
Update: Thank you for your reply with the order details. The item has been marked as delivered. You can track them at https://starlinks.app/track/THG0102AU00092479001
Warm Regards,
OZSALE Team
Very dissapointing !
I placed an order on November 24 with OZsale, expecting it to arrive within the promised time frame. However, as of today, I still haven’t received the item. This was supposed to be a birthday gift for my wife on December 15, but thanks to OZsale’s delays, her special day was ruined.
The lack of communication and updates from the company has been incredibly disappointing. I trusted them with something meaningful, and they completely let me down. I would not recommend this company to anyone who values reliable service.
Adding invoice # 46183655
Order # 38402573
Update : I wouldn't put a review or spending time for this thing If I got my order. I got your Ozsale app and my order still there not delivered. How can you explain this? How come its delivered without informing me? I'm providing my email and number when placing the order. I should get any message or email from the courier confirming that the order was delivered. We're not playing here! No parcel arrive in my given address.
16 December 2024
Unprompted review
Reply from OZSALE
Hi Jayson,
We sincerely apologize for the delay and the disappointment it caused, especially for such an important occasion. This is not the level of service we strive to provide. Could you please share your order number so we can investigate the issue and work on a resolution?
Your feedback is invaluable, and we’re committed to addressing the problem to ensure it doesn’t happen again. Thank you for bringing this to our attention, and we’ll do our best to make things right.
Update: Thank you for your reply with the order details. I am sorry that the order has not reached you yet. Hence, I have lodged an investigation with our courier partners to confirm the whereabouts of the parcel.We expect the investigation to take up to 5 business days. As soon as I have an update, I will get back to you. I am sorry for the trouble.
Update: Thank you for your patience on this order. The order has been delivered on 13/12/24.
Update: I am sorry that you did not receive the order despite it has been marked as delivered. Hence, a refund was issued on 23/12/24. Please allow 2 ot 3 business days for the funds to appear in your account via the original payment method.
Warm Regards,
OZSALE Team
follow up received thanx
Received a reply about enquiry and just received the order today...I was not able to track in detail, but quality of products is great thanx will order again
16 December 2024
Unprompted review
Reply from OZSALE
Hi Lize,
We’re sorry to hear about your frustrating experience with tracking your orders. This is not the impression we want to leave, especially for a first-time customer.
Could you please provide your order numbers so we can investigate and update you on the status of your orders? We appreciate your patience and will do our best to resolve this promptly.
Warm Regards,
OZSALE Team
I have been waiting on a response on a…
I have been waiting on a response on a return since the 7th December. I have been trying to get this return sorted for over a month now and it has been a very frustrating experience ! contact No 6124813 ( I never received an order number for this item as I ordered as a guest) . Please see the ticket no 6124813 for details.
16 December 2024
Unprompted review
Reply from OZSALE
Hi Rachel,
We sincerely apologize for the frustration and inconvenience you’ve experienced with your return and lost order. This is not the service we strive to provide.
Could you please share your order numbers so we can investigate both issues and work to resolve them as quickly as possible? Your feedback is valuable to us, and we want to ensure you have a better experience moving forward.
Update: Thank you for the details. I have created the return request for the item and the return instructions has been sent to your email. A refund will be issued within 7 business days of receiving the item into the warehouse.
Warm Regards,
OZSALE Team
Im Trying track my order and have had…
Im Trying track my order and have had no ask back from OZ sale on the app for 5 days the order is overdue and when i log on line on my web site. It i do have an order in there system. I can say this not very good customer service
11 December 2024
Unprompted review
Reply from OZSALE
Hi Justin,
Thank you for your review. We’re sorry to hear about the trouble you’ve had tracking your order and the delay in getting a response. This isn’t the experience we want for our customers.
Could you please provide your order number so we can investigate and give you an update as soon as possible? Thank you for bringing this to our attention, and we’ll do our best to assist you promptly.
Warm Regards,
OZSALE Team
No Tracking Updates, NO one bother to reply. Very poor service
UPDATE - I have received my items, it took long but i received them in good conditions and very good quality indeed. Thanks OZSALE. i hope you guys can improve your customer service and reply as it gets very stressful. Now i am just waiting for my last parcel with Invoice - 46194013, hopefully will receive that soon.
16 December 2024
Unprompted review
Reply from OZSALE
Hi Ravi,
Thank you for your feedback. We sincerely apologize for the lack of updates and communication regarding your order. We understand how frustrating it is not to receive timely responses, and we are truly sorry for the inconvenience caused.
Please provide your order details, and we will immediately investigate the status of your items and ensure you receive the information you need. We are committed to improving our service and making this right for you.
Thank you for your patience, and we hope to resolve this issue promptly.
Update: Thank you for the order details. I am sorry that the order has not reached you yet. Hence, I have lodged an investigation with our courier partners to confirm the whereabouts of the parcel.We expect the investigation to take up to 5 business days. As soon as I have an update, I will get back to you. I am sorry for the trouble.
Update: Thank you for letting us know that you have received the order. As for invoice number 46194013, I am sorry for the delay in your order. We are currently awaiting for the stock arrival into our warehouse. As soon as we receive the stock, the item will be packed and dispatched. I am sorry for the trouble.
Warm Regards,
OZSALE Team
Poor communication
Been waiting for a reply for weeks now of a return. Sent the package a month ago and still haven’t received Any correspondence. Would like it if someone could please reply and get in contact
18 November 2024
Unprompted review
Reply from OZSALE
Hi Hilary,
Thank you for your rating. We sincerely apologize for the lack of communication regarding your return. We understand how frustrating it is to wait for a response, especially after sending your package a month ago.
Please provide your order details so we can urgently investigate the status of your return and get in touch with you as soon as possible. We are committed to resolving this promptly and improving our communication.
Thank you for your patience, and we look forward to assisting you.
Warm Regards,
OZSALE Team
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