Firstly, website easy to use. There were a lot of good reviews, so that was a positive. The ordering process was pretty simple and straightforward. I must have not specified a detail, and go... See more
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Review summary
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Fast delivery, laptop was as advertised, pre loaded windows, no driver instalments required or anything. Very easy start up. No issues at all.
Company replied
Quick delivery, kept me informed, laptop works perfectly. Would buy from Oz Laptops again.
Arrived quickly well packed everything there to fire it up. Instantly better than my previous.
Company details
Written by the company
OzLaptops is a leading Australian retailer of high-quality refurbished laptops, desktops, gaming computers, and 2-in-1 PCs. We specialize in ex-government and enterprise-grade devices from trusted brands like Dell, HP, and Lenovo, offering exceptional value without compromising on performance or reliability. Every device is professionally refurbished, tested, and backed by a 12-month warranty. Based in North Rocks, NSW, we proudly serve individuals, students, and businesses across Australia. With fast shipping, great customer service, and a commitment to sustainability, OzLaptops is your smart choice for affordable computing.
Contact info
137/14 Loyalty Rd, 2151, North Rocks, Australia
- 1300 565 588
- info@ozlaptops.com.au
- ozlaptops.com.au
4.6
Excellent
67 reviews
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Replied to 100% of negative reviews
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Quick delivery
Quick delivery, kept me informed, laptop works perfectly. Would buy from Oz Laptops again.
27 October 2025
Dell laptop
Speedy postage, item was securely packed.
Computer was as described and priced accordingly.
Thanks for your service 🙂💻
21 October 2025
Reply from OzLaptops
We appreciate your feedback and look forward to serving you again in the future.
Reply from OzLaptops
We appreciate your feedback and look forward to serving you again in the future.
Service online was great and delivery…
Service online was great and delivery was speedy
2 October 2025
Reply from OzLaptops
We appreciate your feedback and look forward to serving you again in the future.
Excellent selection at excellent prices
Website was easy to use and find what I was looking for. All the information that I was after about the product was listed plainly and detailed. The price was the big selling point for me, as I have seen the product I have purchased at much higher prices with less RAM and storage, while also being a refurbished unit.
Purchasing the item was easy and it arrived very quickly in the mail. Item was wrapped tightly with a good amount of bubble wrap.
Booted the machine up and it works perfectly.
30 September 2025
Reply from OzLaptops
We appreciate your feedback and look forward to serving you again in the future.
Reply from OzLaptops
We appreciate your feedback and look forward to serving you again in the future.
Reply from OzLaptops
We appreciate your feedback and look forward to serving you again in the future.
Great service
Lap was delivered ahead of time which was great
Still to test all features
Otherwise satisfied
23 September 2025
Reply from OzLaptops
We appreciate your feedback and look forward to serving you again in the future.
Happy wth laptop gerat price and…
Happy wth laptop gerat price and terrific delivery time
17 September 2025
Reply from OzLaptops
We appreciate your feedback and look forward to serving you again in the future.
Poor customer service
I would not recommend this business to my family or friends who value peace of mind when making a purchase. They do not honor their warranty terms and conditions, and instead of providing proper support, they argue with customers in a loud and unprofessional manner. My calls were even terminated during the process, which made the experience extremely frustrating...
Unfortunately I have provided good feedback at the time of original purchase with understanding business will treat customer same way post sale service 😔
26 August 2025
Reply from OzLaptops
You came to our store on 23 August (a weekend) demanding immediate support, even though our technicians only operate on weekdays, still refused to wait or leave and insisted on a loan laptop, which we provided in good faith.
When our team inspected his device, we found that you had manually wiped the drive through the BIOS (which we proofed to you with bios logs showing date and time). This is not a hardware fault and is clearly excluded from warranty coverage, as stated on our website and the invoice you had and confirmed it's terms and conditions.
Next you became argumentative and threatened to go to the ACCC. We explained that this is your right, and that we would provide our evidence, as we are fully confident in our position.
Then demanded we reinstall Windows for free, and later refused to return the loan laptop unless we trained on how to do it. Instead, we provided you with Microsoft’s official instructions and advised that the loan laptop would incur daily charges. Later you chose to purchase the loan laptop for $150 and later collected the original unit.
Our warranty covers genuine hardware faults, but not user-caused issues like wiping drives. We stand by our terms, and we are confident that our handling of this matter was fair, reasonable, and compliant under Australian Consumer Law for second-hand electronic items.
OzLaptops were fast and efficient and…
OzLaptops were fast and efficient and we had my son's new laptop within the stated timeframe. The laptop is in the condition described and he enjoys using it. Thank you!
18 August 2025
Reply from OzLaptops
We appreciate your feedback and look forward to serving you again in the future
Super speedy delivery and great post…
Super speedy delivery and great post sale service
14 August 2025
Reply from OzLaptops
We appreciate your feedback and look forward to serving you again in the future
Great service and great price
20 August 2025
Reply from OzLaptops
We appreciate your feedback and look forward to serving you again in the future
Reply from OzLaptops
We appreciate your feedback and look forward to serving you again in the future
I Ordered my laptop it arrived within a…
I Ordered my laptop it arrived within a week
I was kept up to date with delivery times
Very happy with my purchase
Thank you
5 August 2025
Reply from OzLaptops
We appreciate your feedback and look forward to serving you again in the future
Fast delivery and for what I paid is…
Fast delivery and for what I paid is very good so far Thanks Frank
6 August 2025
Reply from OzLaptops
We appreciate your feedback and look forward to serving you again in the future
Reply from OzLaptops
We were quite surprised to see your 1 star review, especially as you’ve purchased from us three times!!!. If our products were truly low quality, we’d like to understand why you chose to return to us.
We’d really appreciate it if you could share specific feedback on what you found lacking this time, so we can address it and improve, or at least contact us.
Our goal is always to provide good quality products and service.
Received the laptop quickly and…
Received the laptop quickly and everything was as per my expectations.
26 July 2025
Reply from OzLaptops
We appreciate your feedback and look forward to serving you again in the future
Ease of looking through products and…
Ease of looking through products and ease of paying for your item and good communication with the seller with shipping information
18 July 2025
Reply from OzLaptops
We appreciate your feedback and look forward to serving you again in the future
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